ZipRecruiter

Log In

1

Freelance Technical Support Contractor Jobs in Michigan

FastTek

Technical Support 1

Detroit, MI

$37K - $46K/yr

Technical Support 1 #1061744 Position Summary: As a key member of the Technology Division's Field ... Contracted Asset Management & Deployment Specialist provides coordination and support with all ...

TEKsystems

Technical Support Specialist

Detroit, MI

$18 - $21/hr

As a key member of the Technology Division's Field Services and Asset Management team, the Contracted Asset Management & Deployment Specialist provides coordination and support with all phases of the ...

TEKsystems

Technical Support Specialist

Detroit, MI

$18 - $21/hr

As a key member of the Technology Division's Field Services and Asset Management team, the Contracted Asset Management & Deployment Specialist provides coordination and support with all phases of the ...

next page

Showing results 1-20

All JobsTechnical Support Contractor JobsFreelance Technical Support Contractor JobsFreelance Technical Support Contractor Jobs in Michigan

Freelance Technical Support Contractor information

What is the difference between Freelance Technical Support Contractor vs Freelance IT Support Specialist?

AspectFreelance Technical Support ContractorFreelance IT Support Specialist
CredentialsTypically requires certifications like CompTIA A+ or Network+Often holds similar certifications, with additional focus on specific systems or software
Work EnvironmentProvides remote or on-site support for various clients on a project basisOffers technical support mainly for individual clients or small businesses, often remotely
Employer/Industry UsageHired by multiple clients across industries as an independent contractorWorks independently or for IT service providers, serving diverse sectors

Both roles involve troubleshooting and resolving technical issues, but Freelance Technical Support Contractors often handle a broader range of hardware and network problems across various industries, while Freelance IT Support Specialists may focus more on specific software or systems for individual clients. The choice depends on your expertise and preferred work environment.

How do freelance technical support contractors typically manage communication and issue tracking with multiple clients?

Freelance Technical Support Contractors often use a combination of ticketing systems, email, and communication platforms like Slack or Microsoft Teams to manage client requests and issues. Staying organized is crucial, so many professionals adopt tools such as Trello or Asana to prioritize tasks and track progress. Clear and timely communication is essential, as contractors may be supporting several clients simultaneously, each with their own preferred workflows. Establishing expectations for response times and regular status updates helps maintain strong client relationships and ensures issues are resolved efficiently.

What is a freelance technical support contractor?

A Freelance Technical Support Contractor is an independent professional who provides technical assistance and troubleshooting services to individuals or businesses on a contract basis. Unlike full-time employees, they typically work with multiple clients and are responsible for resolving hardware, software, and network issues remotely or on-site. Their duties may include installing software, configuring systems, and offering guidance on technology-related problems. Freelance technical support contractors often set their own schedules and rates, offering flexibility for both themselves and their clients.

What are the key skills and qualifications needed to thrive as a freelance technical support contractor?

To thrive as a Freelance Technical Support Contractor, you need strong troubleshooting abilities, a solid understanding of computer systems, networks, and software, often backed by relevant experience or certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required to efficiently resolve client issues. Excellent communication skills, patience, and self-motivation help build client trust and ensure clear problem resolution. These abilities are crucial for delivering effective support, maintaining client satisfaction, and managing independent workloads in a dynamic environment.
What are the most commonly searched types of Technical Support Contractor jobs in Michigan? The most popular types of Technical Support Contractor jobs in Michigan are:
What are popular job titles related to Freelance Technical Support Contractor jobs in Michigan? For Freelance Technical Support Contractor jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Freelance Technical Support Contractor jobs in Michigan look for? The top searched job categories for Freelance Technical Support Contractor jobs in Michigan are:
What cities in Michigan are hiring for Freelance Technical Support Contractor jobs? Cities in Michigan with the most Freelance Technical Support Contractor job openings:
Freelance Technical Support Contractor jobs near you

Technical Support 1

FastTek

Detroit, MI

$37K - $46K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Technical Support 1 #1061744
Job Description:
Position Summary:
As a key member of the Technology Division's Field Services and Asset Management team, the Contracted Asset Management & Deployment Specialist provides coordination and support with all phases of the asset lifecycle of technology devices, from initial receipt to final disposal, while maintaining a well-organized warehouse environment. The candidate for this position should have a keen focus on maintaining high standards of procedural fidelity, ensuring quality assurance, fulfilling service level expectations, and delivering best-in-class service experiences to all stakeholders.
Minimum Qualifications:
  • Associate's degree in Information Technology, Business Administration, or a related field
  • Proven experience in asset management and IT deployment, preferably in an educational or large enterprise setting.
  • Minimum of five (5) years of desktop/computer support experience demonstrating the ability to troubleshoot and perform routine maintenance on computers and peripheral equipment. Experience with Apple, HP, Lenovo, and Dell products preferred.
  • Must demonstrate proficiency with Microsoft 365 products such as Word, Excel, Outlook, Teams, and SharePoint.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills to interact with various stakeholders.
  • High attention to detail and commitment to quality.
  • Familiarity with ITSM and ITAM tools and database management.
  • Ability to follow strict procedures and create reports reflecting accurate metrics.
  • Ability to work well under pressure, meet deadlines and prioritize requests with professionalism and empathy.
  • Self-motivated with the ability to work in a fast-moving environment.
  • Ability to perform physical tasks such as lifting and moving up to 50 pounds without assistance.
  • Must own reliable transportation and have valid driver's license.

Essential Functions:
  • Support each phase of the asset lifecycle for technology devices within the district, from acquisition and deployment to maintenance and disposal, ensuring accuracy and efficiency.
  • Act as the first line of contact for support with technology purchases placed by district stakeholders. This includes responding to customer inquiries regarding order status, assisting onboarding and offboard staff members, maintaining delivery schedules, and pick-up of old technology.
  • Assist with coordination of technology deployment of devices to district locations; including scheduling timely delivery of devices to schools.
  • Conduct new hire orientation and/or best practice workshops for employees upon device deployment to facilitate seamless adoption and utilization of new technology.
  • Support warehouse upkeep and maintenance of warehouse/vault, including the staging and labeling of bays and shelves, to support organizational efficiency and accessibility.
  • Provide best-in-class service experience by addressing concerns and inquiries timely and accurately.
  • Strictly follow all relevant procedures and guidelines to maintain consistency and integrity in the deployment and management processes.
  • Maintain accurate and up-to-date records of all devices, including incoming technology orders, confirming receipt of assets, managing partial orders with vendors, and updating district inventory.
  • Troubleshoot and resolve order, warranty or delivery issues with colleagues, vendors and carriers.
  • Assist with coordination and scheduling of physical inventory or technology audits, including providing up-to-date inventory data such as lost and stolen or damaged device reports or targeted inventory reporting.
  • Manage stock inventory tightly to ensure items are readily available for deployment.
  • Develop and update information resources such as internal knowledge articles and frequently asked questions for the Hub.
  • Strictly follow all warehouse guidelines for safety as well as ensure assets are organized and stored securely daily.
  • Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist with special projects, and resolve incidents related to asset management.
  • Demonstrate professionalism, courtesy, and empathy through customer service while working with all stakeholders; exemplify and model the core values of the District in all interactions
  • Other duties as assigned by Supervisor.

Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is a financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.