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Remote Technical Support Contractor Jobs (NOW HIRING)

pregis

Technical Support Specialist

Tulsa, OK · Remote

Job Title: Technical Support Specialist Summary of Job The Technical Support Specialist is ... Remote Technical Recovery * * Execute remote troubleshooting using HMI data, alarms, error logs ...

Techary

2nd Line Support Technician

Dallas, TX · Remote

$37K - $46K/yr

Duties & Responsibilities Remote Technical Support & Troubleshooting * Resolve 2nd line tickets escalated from the service desk in line with SLAs * Provide remote support across Windows, macOS ...

GAIA

IT and Website Support Contractor

$30 - $35/hr

General technical support: Acting as the first point of contact for troubleshooting hardware ... This position is fully remote, with a preference for candidates based in the United States. * The ...

Connection

IT Support Technician (Part-Time, REMOTE)

$38 - $40/hr

Pay Rate: $38-40/hour Position Overview We are seeking an experienced IT Support Technician to provide day-to-day technical support for a small, fully remote office environment of approximately 15 ...

Connection

IT Support Technician (Part-Time, REMOTE)

$38 - $40/hr

Pay Rate: $38-40/hour Position Overview We are seeking an experienced IT Support Technician to provide day-to-day technical support for a small, fully remote office environment of approximately 15 ...

New

Addison Group

IT Support Technician

Two Harbors, MN · Remote

$30/hr

This position is eligible for medical, dental, vision, and 401(k) We are seeking an End User Support Technician to provide onsite and remote technical support across a manufacturing environment. This ...

Addison Group

IT Support Technician

Two Harbors, MN · Remote

$30/hr

This position is eligible for medical, dental, vision, and 401(k) We are seeking an End User Support Technician to provide onsite and remote technical support across a manufacturing environment. This ...

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Remote Technical Support Contractor information

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How much do remote technical support contractor jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for remote technical support contractor in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does a Remote Technical Support Contractor do?

A Remote Technical Support Contractor provides technical assistance to clients or customers from a remote location, typically via phone, email, or chat. They troubleshoot hardware, software, and network issues, guide users through problem-solving steps, and may also install or configure software remotely. Contractors work independently and often support multiple clients or companies, ensuring technology runs smoothly without being physically present on-site.

What is the difference between Remote Technical Support Contractor vs Remote Help Desk Technician?

AspectRemote Technical Support ContractorRemote Help Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+)IT certifications often preferred, similar to support roles
Work EnvironmentContract basis, often freelance or temporaryFull-time or part-time, employed by a company
Employer & IndustryTech companies, IT service providers, freelance clientsCorporate IT departments, MSPs, retail, and service industries
Search & Comparison IntentContract roles, freelance support, remote troubleshootingHelp desk support, customer service, technical assistance

The main difference is that a Remote Technical Support Contractor works on a contractual basis providing specialized troubleshooting, while a Remote Help Desk Technician is typically a full-time employee offering general support. Contractors often have more flexibility and focus on specific issues, whereas help desk technicians handle a broader range of user inquiries.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Contractor, and why are they important?

To thrive as a Remote Technical Support Contractor, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and relevant technical certifications such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with remote desktop software, ticketing systems like Zendesk or ServiceNow, and communication platforms is typically required. Excellent problem-solving, patience, and clear communication skills help you efficiently resolve user issues in a remote environment. These competencies ensure timely and effective technical support, resulting in high user satisfaction and minimal downtime.

What are some common challenges faced by Remote Technical Support Contractors, and how can they be managed effectively?

Remote Technical Support Contractors often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and maintaining clear communication with clients who may have varying technical knowledge. To manage these challenges, it's important to utilize robust remote access tools, prioritize tasks based on urgency, and develop strong documentation and communication skills. Proactively setting clear expectations with clients and collaborating closely with other technical team members can also help ensure smooth resolution of technical issues.
More about Remote Technical Support Contractor jobs
What cities are hiring for Remote Technical Support Contractor jobs? Cities with the most Remote Technical Support Contractor job openings:
What are the most commonly searched types of Technical Support Contractor jobs? The most popular types of Technical Support Contractor jobs are:
What states have the most Remote Technical Support Contractor jobs? States with the most job openings for Remote Technical Support Contractor jobs include:
What job categories do people searching Remote Technical Support Contractor jobs look for? The top searched job categories for Remote Technical Support Contractor jobs are:
Remote Technical Support Contractor jobs near you
Infographic showing various Remote Technical Support Contractor job openings in the United States as of July 2026, with employment types broken down into 71% Full Time, 8% Part Time, and 21% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Specialist

Technical Support Specialist

pregis

Tulsa, OK • Remote

Other

Posted 27 days ago

Pregis rating

7.0

Company rating: 7.0 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

64th of 113 rated packaging manufacturers

Job description

Job Title:     Technical Support Specialist   

Summary of Job

The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required.

Essential Functions and Responsibilities

  • Technical Intake & Triage
    • Serve as the first technical point of contact for inbound customer support requests.
    • Perform structured intake to identify machine state, fault conditions, safety concerns, and production impact.
    • Prioritize tickets based on uptime risk, SLA requirements, and customer impact.
    • Determine whether issues can be resolved remotely or require escalation to onsite Field Technical Solutions.
  • Remote Technical Recovery
    • Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customerprovided observations.
    • Guide customers through safe corrective actions to restore operation whenever possible.
    • Resolve issues remotely to avoid unnecessary truck rolls while maintaining safety and quality standards.
    • Escalate complex or unresolved issues with complete technical context and documented findings.
  • Field Service Coordination
    • Initiate Work Orders and support field service scheduling when onsite response is required.
    • Ensure accurate problem descriptions, parts identification, and job scope are provided to field technicians.
    • Support travel time optimization and technician utilization through clean, complete case data.
    • Collaborate with Field Technical Solutions to support First Visit Fix Rate objectives.
  • Ticket Documentation & Data Quality
    • Document all tickets accurately and consistently in C4C and Field Service Management systems.
    • Capture failure modes, corrective actions, resolution outcomes, and repeat issue indicators.
    • Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.
    • Identify recurring issues and communicate trends to Operations, Engineering, and Product teams.

Key Performance Indicators

  • Technical Support Average Response Time
  • First Contact Fix Rate
  • Truck Roll Avoidance
  • Missed Calls and After Hours Call Handling

Education and Experience

Required:

  • 3+ years of experience in technical support, field service support, or equipment troubleshooting.
  • Handson experience supporting electromechanical or automated equipment.
  • Ability to troubleshoot systems using logical, structured diagnostic approaches.

Preferred:

  • Experience supporting capital equipment, automation, or packaging machinery.
  • Remote technical support background.
  • Familiarity with PLCs, HMIs, sensors, pneumatics, and industrial communication networks.

Job Requirements

Required

  • Strong technical troubleshooting and customer communication skills.
  • Ability to perform calmly and effectively in highpressure downtime situations.
  • High attention to detail in documentation and system updates.
  • Proficiency with Field Service Management platforms and digital workflows.

Preferred

  • Experience with telemetry, remote monitoring, or automated reporting tools.
  • Understanding of service KPIs such as FCFR, MTTR, and SLA compliance.
  • Crossfunctional collaboration experience with Field Service, Engineering, and Operations teams.
  • Experience with Customer Resource Management (CRM) tool. – i.e. C4C, Salesforce


Competency

  • Customer Focus
  • Operational Discipline
  • Data Accuracy
  • CrossFunctional Collaboration
  • Communication Clarity
  • Problem Solving
  • Ownership & Accountability

#SYS1

What Pregis employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Pregis

Sourced by ZipRecruiter

Industry

Plastics packaging film and sheet (including laminated) manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Deerfield, IL, US

Year founded

2005

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