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Remote Technical Support Contractor Jobs in Seattle, WA

Staffingine LLC

Azure Support Lead

Bellevue, WA · Remote

Monitor all requester activities during remote sessions to ensure sensitive data is not accessed or copied. * Execute Technical Support Guidelines (TSGs) as directed by requesters. * Maintain ...

KEYENCE

Field Application Engineer

Kirkland, WA · On-site +1

$54K - $81K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

KEYENCE

Field Application Engineer '27

Kirkland, WA · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

Tomra

Customer Support Manager - Americas

Seattle, WA · Remote

Build a Technical Support Center of Excellence, including remote support and escalation governance * Act as the senior escalation point for high-impact customer and technical issues, driving ...

Tomra

Customer Support Manager - Americas

Seattle, WA · On-site +1

$110K - $137K/yr

Build a Technical Support Center of Excellence, including remote support and escalation governance * Act as the senior escalation point for high-impact customer and technical issues, driving ...

System One

WAMS Technical Resource

Seattle, WA · Remote

This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...

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Remote Technical Support Contractor information

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How much do remote technical support contractor jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote technical support contractor in Seattle, WA is $29.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $32.26 per hour, depending on experience, location, and employer.

What does a Remote Technical Support Contractor do?

A Remote Technical Support Contractor provides technical assistance to clients or customers from a remote location, typically via phone, email, or chat. They troubleshoot hardware, software, and network issues, guide users through problem-solving steps, and may also install or configure software remotely. Contractors work independently and often support multiple clients or companies, ensuring technology runs smoothly without being physically present on-site.

What is the difference between Remote Technical Support Contractor vs Remote Help Desk Technician?

AspectRemote Technical Support ContractorRemote Help Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+)IT certifications often preferred, similar to support roles
Work EnvironmentContract basis, often freelance or temporaryFull-time or part-time, employed by a company
Employer & IndustryTech companies, IT service providers, freelance clientsCorporate IT departments, MSPs, retail, and service industries
Search & Comparison IntentContract roles, freelance support, remote troubleshootingHelp desk support, customer service, technical assistance

The main difference is that a Remote Technical Support Contractor works on a contractual basis providing specialized troubleshooting, while a Remote Help Desk Technician is typically a full-time employee offering general support. Contractors often have more flexibility and focus on specific issues, whereas help desk technicians handle a broader range of user inquiries.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Contractor, and why are they important?

To thrive as a Remote Technical Support Contractor, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and relevant technical certifications such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with remote desktop software, ticketing systems like Zendesk or ServiceNow, and communication platforms is typically required. Excellent problem-solving, patience, and clear communication skills help you efficiently resolve user issues in a remote environment. These competencies ensure timely and effective technical support, resulting in high user satisfaction and minimal downtime.

What are some common challenges faced by Remote Technical Support Contractors, and how can they be managed effectively?

Remote Technical Support Contractors often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and maintaining clear communication with clients who may have varying technical knowledge. To manage these challenges, it's important to utilize robust remote access tools, prioritize tasks based on urgency, and develop strong documentation and communication skills. Proactively setting clear expectations with clients and collaborating closely with other technical team members can also help ensure smooth resolution of technical issues.
What are the most commonly searched types of Technical Support Contractor jobs in Seattle, WA? The most popular types of Technical Support Contractor jobs in Seattle, WA are:
What are popular job titles related to Remote Technical Support Contractor jobs in Seattle, WA? For Remote Technical Support Contractor jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Contractor jobs in Seattle, WA look for? The top searched job categories for Remote Technical Support Contractor jobs in Seattle, WA are:
Remote Technical Support Contractor jobs near you
Infographic showing various Remote Technical Support Contractor job openings in Seattle, WA as of July 2026, with employment types broken down into 69% Full Time, 12% Part Time, 1% Temporary, and 18% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $61,657 per year, or $29.6 per hour.
Search Engineer, Technical Support (Government Sector) - EVERGREEN ROLE

Search Engineer, Technical Support (Government Sector) - EVERGREEN ROLE

Lucidworks

Seattle, WA • Remote

$104K - $143K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 12 days ago

Job description

Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including American Airlines, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way.

Please note: To ensure a fair and efficient process for all applicants, we kindly ask that you refrain from direct outreach to our hiring managers or team members. All communication should go through the official application portal. We will review your application carefully and reach out to you if your qualifications match our needs. We appreciate your interest in Lucidworks!

PLEASE NOTE: This is an evergreen role, meaning we're not actively hiring at the moment but may in the future. We review applications on an ongoing basis and may reach out if and when an opportunity opens that aligns with your experience.

About the Role
As a Search Engineer in Technical Support, you will play a critical role in helping our clients achieve success with our products. You will be responsible for assisting clients directly in resolving any technical issues they encounter, as well as answering questions about the product and feature functionality. You will work closely with internal teams such as Engineering and Customer Success to resolve a variety of issues, including product defects, performance issues, and feature requests.

This role requires excellent problem-solving skills and attention to detail, strong communication abilities, and a deep understanding of search technology. Additionally, this role requires the ability to work independently and as part of a team, and being comfortable working with both technical and non-technical stakeholders. The successful candidate will demonstrate a passion for delivering an outstanding customer experience, balancing technical expertise with empathy for the customer's needs.

This role will provide primary support to our U.S. government customers.

This is a remote role open to US strictly based candidates in Mountain or Pacific time zones.

This role is expected to participate in weekend on-call rotations.
Responsibilities
  • Field incoming questions, help users configure Lucidworks Fusion and its components, and help them to understand how to use the features of the product
  • Troubleshoot complex search issues in and around Lucene/Solr
  • Document solutions into knowledge base articles for use by our customer base in our knowledge center
  • Identify opportunities to provide customers with additional value through follow-on products and/or services
  • Communicate high-value use cases and customer feedback to our Product Development and Engineering teams
  • Collaborate across teams internally to diagnose and resolve critical issues
  • Participating in a 24/7/365 on-call rotation, which includes weekends and holidays shifts
  • All other duties as assigned
Skills & Qualifications
  • US Citizenship required due to government contracts
  • 2+ years of hands-on experience experience with Search technologies such as Apache Lucene/Solr.
  • 3+ years professional experience in a customer facing level 2-3 tech support role
  • BS or higher in Engineering or Computer Science is preferred 
  • Experience with technical support CRM systems (Salesforce, Zendesk etc.)
  • Experience with cloud computing platforms (GCP, Azure, AWS, etc.) and Kubernetes
  • Ability to clearly communicate with customers by email and phone
  • Proficiency with Java and one or more common scripting languages (Python, Perl, Ruby, etc.)
  • Proficiency with Unix/Linux systems (command line navigation, file system permissions, system logs and administration, scripting, networking, etc.)
  • Exposure to other related open source projects (Mahout, Hadoop, Tika, etc.) and commercial search technologies
  • Enterprise Search, eCommerce, and/or Business Intelligence experience
  • Knowledge of data science and machine learning concepts
  • Experience working in a startup or similarly fast-paced, high-growth environment preferred.
Our Stack
  • Apache Lucene/Solr, ZooKeeper, Spark, Pulsar, Kafka, Grafana
  • Java, Python, Linux, Kubernetes
  • Zendesk, Jira
$104,000 - $143,000 a year
This salary range may include multiple levels. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. Salary is just one component of Lucidworks' total compensation package for employees. Your total rewards package includes (but is not limited to) discretionary variable bonus, top-notch medical, dental and vision coverage, a variety of voluntary benefits, generous PTO policy, various leave policies, and many other region-specific benefits.
Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company.

Thank you for your interest and we look forward to learning more about you.

Note to third party recruiters:
We appreciate your interest in our job opportunities. However, we kindly request that third-party recruiters and staffing agencies refrain from contacting us regarding these positions. We prefer to work directly with candidates and do not accept unsolicited resumes or candidate referrals from third-party recruiters or agencies. Unsolicited resumes and referrals will become the property of Lucidworks, and no fee will be paid should we hire a candidate whose resume was sent unsolicited.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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