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Senior Technical Support Jobs in Seattle, WA (NOW HIRING)

VENDNOVATION LLC

Technical Support Specialist

Redmond, WA · On-site

$55K - $65K/yr

As a technical support member, you are on the front-line actively listening, addressing any problems, resolving them to the customers satisfaction and/or escalating them to a more senior member to ...

VENDNOVATION LLC

Technical Support Specialist

Redmond, WA · On-site

$55K - $65K/yr

As a technical support member, you are on the front-line actively listening, addressing any problems, resolving them to the customers satisfaction and/or escalating them to a more senior member to ...

MBR Partners

Senior Technical Delivery Director

Seattle, WA · On-site

$125K - $172K/yr

Senior Technical Delivery Director - US Tier 1 Telecom Operator Location: Seattle, WA About Our ... Partner with Sales and Pre-Sales teams to support new business opportunities and successful ...

Studio Wildcard

Senior Technical Producer

Bellevue, WA · On-site

$150K - $200K/yr

We are looking for a Senior Technical Producer who perfectly combines an engineer's high-level ... periods to support major content launches. Pluses: * Shipped titles credited as a Technical ...

Studio Wildcard

Senior Technical Producer

Bellevue, WA

$128K - $176K/yr

We are looking for a Senior Technical Producer who perfectly combines an engineer's high-level ... periods to support major content launches. Pluses: * Shipped titles credited as a Technical ...

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All JobsTechnical Support JobsSenior Technical Support JobsSenior Technical Support Jobs in Seattle, WA

Senior Technical Support information

See Seattle, WA salary details

$38.1K

$125.9K

$260K

How much do senior technical support jobs pay per year?

As of Aug 24, 2026, the average yearly pay for senior technical support in Seattle, WA is $125,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,100.00 and $138,300.00 per year, depending on experience, location, and employer.

What is a senior technical support?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

How does a senior technical support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.

What are the key skills and qualifications needed to thrive as a senior technical support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

What are the most commonly searched types of Technical Support jobs in Seattle, WA?

The most popular types of Technical Support jobs in Seattle, WA are:

What are popular job titles related to Senior Technical Support jobs in Seattle, WA?

For Senior Technical Support jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Senior Technical Support jobs in Seattle, WA look for?

The top searched job categories for Senior Technical Support jobs in Seattle, WA are:

Senior Technical Support jobs near you
Infographic showing various Senior Technical Support job openings in Seattle, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $125,928 per year, or $60.5 per hour.

Senior Technical Support Analyst

Tommy Bahama

Seattle, WA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Tommy Bahama rating

7.6

Company rating: 7.6 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

7th of 104 rated fashion retailers

Job description

Please click here to review our Applicant Privacy Policy.
HOW WE TAKE CARE OF YOU:
  • For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.
  • Potential Annual Bonus Opportunity.
  • 50% discount at restaurants and retail locations.
  • Career advancement opportunities as we are growing!
  • For more benefit related information please click HERE.

Please cut and paste this URL into a new browser to view our detailed list of benefits or apply directly on our career site
https://www.tommybahama.com/content/dam/tommy/Career%20pages/Tommy_Bahama_Benefits_Final_WA.pdf
This role is based out of our Seattle, WA corporate office and is an in-office position, requiring full-time onsite presence Monday-Friday
SET THE COURSE
As part of the IT Service Desk Team - Senior Technical Support Analyst (Tier 2) performs a variety of complicated tasks and works closely with the applications, network, server, and engineering teams. Responsible for providing end user software, hardware, and network support. Identifies, researches, and resolves technical problems presented through Tier I, II and III support. Documents, tracks, and monitors problems to ensure timely resolution. Also plays a key role in developing new configurations and software deployment packages.
BE THE ISLAND GUIDE
  • Install, maintain, and configure customer hardware and software for PC, MAC, network printers, and other network devices.
  • Troubleshoot and coordinate resolution of desktop problems, remote system connections, software, and equipment errors.
  • Create and update technical and procedural documentation related to the installation and maintenance of PCs and MACs.
  • Independently design software distribution solutions using available toolset and technical expertise.
  • Research, evaluate, and test hardware/software products and systems solutions. Install, configure, and test hardware and software, prepare reports and proposals for service.
  • Provide patch management for the distributed environment.
  • Provide back-up support as needed for Systems Administrators.
  • Configure and maintain Smartphones.
  • Coordinate equipment deliveries, software licensing compliance, inventory, and asset control.
  • Collaborate with other IT departments to ensure best practices and standards are being followed and the platform technology is being leveraged.
  • Other duties as required that may include but are not limited to occasional travel to support new or relocation store/restaurant/Marlin Bar openings

ESSENTIALS FOR LIFE IN PARADISE
  • CompTIA A+ certification or comparable experience required
  • CompTIA Network+/CompTIA Server+ or comparable experience desired
  • Minimum of 3 years of working experience with computer hardware and software.
  • Experience working with a Microsoft-networked computer environment.
  • Experience working with Apple products is a plus.
  • Experience working with Microsoft Entra is a plus.
  • Strong hardware/software/networking trouble shooting skills.
  • Strong Windows AD management skills.
  • Ability to respond to technical issues in a timely fashion with an emphasis on customer service.
  • Ability to manage and prioritize multiple tasks under pressure.
  • Excellent verbal communication skills.
  • Excellent phone and e-mail etiquette and customer service skills.

PHYSICAL ESSENTIALS FOR LIFE IN PARADISE
  • Ability to lift and/or move up to approximately 50 pounds occasionally
  • Occasionally able to Bend/Stoop and/or Kneel as required
  • Ability to travel approximately 3% of the time.

Rate Range: 27.21 - 40.80 USD Hourly
Multiple factors will vary the applicable rate of pay for this role, including an individual's experience, knowledge, and skillset, as well as work location and available budget.
Mahalo (thank you) for your interest in Tommy Bahama!
Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at recruiter@tommybahama.com.
Mahalo (thank you) for your interest in Tommy Bahama!
Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at recruiter@tommybahama.com.
Tommy Bahama participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.

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