ZipRecruiter

Log In

1

Senior Technical Support Jobs in Seattle, WA (NOW HIRING)

Veeam Software

Senior Technical Support Engineer

$161K - $219K/yr

Senior Technical Support Engineer Duties: Design and develop complex solutions to drive technical product support requests. Enhance the product customer experience by identifying, recreating, and ...

Veeam Software

Senior Technical Support Engineer

$161K - $219K/yr

Senior Technical Support Engineer Duties: Design and develop complex solutions to drive technical product support requests. Enhance the product customer experience by identifying, recreating, and ...

VENDNOVATION LLC

Technical Support Specialist

Redmond, WA · On-site

$55K - $65K/yr

As a technical support member, you are on the front-line actively listening, addressing any problems, resolving them to the customers satisfaction and/or escalating them to a more senior member to ...

VENDNOVATION LLC

Technical Support Specialist

Redmond, WA · On-site

$55K - $65K/yr

As a technical support member, you are on the front-line actively listening, addressing any problems, resolving them to the customers satisfaction and/or escalating them to a more senior member to ...

MBR Partners

Senior Technical Delivery Director

Seattle, WA · On-site

$125K - $172K/yr

Senior Technical Delivery Director - US Tier 1 Telecom Operator Location: Seattle, WA About Our ... Partner with Sales and Pre-Sales teams to support new business opportunities and successful ...

City of Tacoma

IT Analyst, Senior Technical

Tacoma, WA · On-site +1

$47.70 - $74/hr

This position is a key member of the UTS Business Services Support team and will be assigned the ... Provide senior technical guidance for capital and O&M projects requiring database or ingestion ...

Studio Wildcard

Senior Technical Producer

Bellevue, WA

$128K - $176K/yr

We are looking for a Senior Technical Producer who perfectly combines an engineer's high-level ... periods to support major content launches. Pluses: * Shipped titles credited as a Technical ...

Studio Wildcard

Senior Technical Producer

Bellevue, WA · On-site

$150K - $200K/yr

We are looking for a Senior Technical Producer who perfectly combines an engineer's high-level ... periods to support major content launches. Pluses: * Shipped titles credited as a Technical ...

Studio Wildcard

Senior Technical Producer

Bellevue, WA · Remote

$116K - $160K/yr

We are looking for a Senior Technical Producer who perfectly combines an engineer's high-level ... periods to support major content launches. Pluses: * Shipped titles credited as a Technical ...

next page

Showing results 1-20

All JobsTechnical Support JobsSenior Technical Support JobsSenior Technical Support Jobs in Seattle, WA

Senior Technical Support information

See Seattle, WA salary details

$38.1K

$125.9K

$260K

How much do senior technical support jobs pay per year?

As of Aug 26, 2026, the average yearly pay for senior technical support in Seattle, WA is $125,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,100.00 and $138,300.00 per year, depending on experience, location, and employer.

What is a senior technical support?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

How does a senior technical support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.

What are the key skills and qualifications needed to thrive as a senior technical support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

What are the most commonly searched types of Technical Support jobs in Seattle, WA?

The most popular types of Technical Support jobs in Seattle, WA are:

What are popular job titles related to Senior Technical Support jobs in Seattle, WA?

For Senior Technical Support jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Senior Technical Support jobs in Seattle, WA look for?

The top searched job categories for Senior Technical Support jobs in Seattle, WA are:

Senior Technical Support jobs near you
Infographic showing various Senior Technical Support job openings in Seattle, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $125,928 per year, or $60.5 per hour.

Senior Technical Support Engineer

Veeam Software

Remote

$161K - $219K/yr

Full-time

Posted 19 days ago

Veeam Software rating

8.9

Company rating: 8.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

40th of 246 rated software companies

Job description

Employer: Veeam Software Corporation

Position: Senior Technical Support Engineer  

Duties:   Design and develop complex solutions to drive technical product support requests. Enhance the product customer experience by identifying, recreating, and tracking customers issues for faster and accurate resolutions. Enhance product adoption by identifying, logging, and tracking product features and enhancements reported by customers. Develop performance metrics and standards for technical products. Contribute to the technical documentation of based product features, customer issue root cause analysis, and internal findings in Knowledge Base, Best Practices, Blogs, and White Papers. Collaborate across organizations including engineering, sales, and product management teams during Proof of Concept (POC) on analyzing product demos for existing and prospective customers. Work on product networking, cloud, virtualization, backup, and recovery. Work on software solutions such as OpenShift, PKS, Rancher, Google GKE, AWS EKS, and VMware administration to develop guidelines for product software implantation. Configure public cloud infrastructure including AWS, Azure, and Google Cloud and work on networking, cloud, virtualization, backup, and recovery concepts.  

Education Required:   Bachelor's degree or foreign equivalent in Computer Systems Engineering, Computer Science, Computer Engineering, or a related field  

Experience Required:   6 years of progressive experience as Systems Architect, Lead Engineer, or related occupation 

Special Requirements:    Must have at least 3 years of prior work experience in each of the following: 

  1. Designing and developing guidelines and deploying technical solutions by leveraging experience with Kubernetes, Linux administration (Docker), cloud technologies, and scripting languages (Bash or Python) for automation. 
  2. Supporting customer environment and product software implementation using at least two of the following software solutions: OpenShift, PKS, Rancher, Google GKE, AWS EKS, and/or VMware administration. 
  3. Configuring public cloud infrastructure including AWS, Azure, and Google Cloud. 
  4. Working on Kubernetes administration including cluster management, troubleshooting, and deploying containerized applications. 
  5. Utilizing Customer Relationship Management platforms: Salesforce and ServiceNow for case management, workflow automation, and customer interaction tracking to enhance support efficiency. 
  6. Managing high-priority support cases by communicating with customers with production issues, and driving resolution for escalated issues to ensure satisfaction and service continuity. 
  7. Using JIRA for issue tracking, project management, and coordinating tasks across technical and business teams, ensuring timely delivery and resolution of tasks and incidents driving resolution for customer issues. 
  8. Managing and optimizing software development life cycles and upgrading patterns to promote smooth transitions between releases with minimal downtime. 

Position permits telecommuting: applicant may reside anywhere in U.S. and reports to Kirkland, WA office. 

Salary: $161,138 to $219,500 per year 

Worksite: 3000 Carillon Point, Suite 600, Kirkland, WA 98033 

What Veeam Software employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply