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Remote Help Desk Tier 2 Jobs in Seattle, WA (NOW HIRING)

Armavel, LLC

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Jr. Salesforce Administrator - Tier 1 Help Desk - Incident Response

Seattle, WA · Remote

$25/hr

Bachelor's Degree * 5+ years of Help desk or other experience working in a customer service ... Fully remote workforce - work from anywhere in the US! * You'll get lots of work done, and work ...

Addison Group

IT Administrator

Bothell, WA · Remote

$72K/yr

Bothell On-Site: 2 days per week, Hybrid Benefits: PTO, Medical, Dental, Vision, 401k Pay: $65-72k ... Basic Installation, Troubleshooting and Remote Access methods (Remote Desktop, Remote Help ...

System One

Helpdesk Technician

Bellevue, WA · Remote

$20.50 - $27.75/hr

Demonstrate and assist with remote access to company resources. * Support users at our Bellevue and ... We help clients get work done more efficiently and economically, without compromising quality.

Yoodli AI Roleplays

Deal Desk Lead

Seattle, WA · On-site +1

$155K - $170K/yr

Careers at Yoodli We're on a mission to help people communicate with confidence Yoodli is an AI ... This is a Hybrid role: 3 days in-office at our Seattle HQ (lunch included) + 2 days remote. What ...

IonQ

Manager, Global Network Operations

Bothell, WA · On-site +1

$95K - $127K/yr

... Escalated Tier 1/2 helpdesk issues. Maintain immaculate, up-to-date network diagrams ... Help Desk staff, and extended contractor teams. M&A Integration & Site Deployment * Subsidiary ...

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

... Desk organization, you will be based in Denver, CO or Phoenix, AZ. Location: Remote (Must be close ... Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future.

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

... Desk organization, you will be based in Columbus, OH. Location: Remote (Columbus, OH) Schedule ... Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future.

CharacterStrong

Content Support Intern

Puyallup, WA · Remote

$20/hr

The Intern will embark on a project-based journey, whether it's Elementary, Secondary, or Tier 2/3. ... CharacterStrong employees offer their innovation, dedication to excellence, and compassion to help ...

CharacterStrong

Content Support Intern

Puyallup, WA · Remote

$20/hr

The Intern will embark on a project-based journey, whether it's Elementary, Secondary, or Tier 2/3. ... CharacterStrong employees offer their innovation, dedication to excellence, and compassion to help ...

CharacterStrong

Content Support Intern

Puyallup, WA · Remote

$18/hr

The Intern will embark on a project-based journey, whether it's Elementary, Secondary, or Tier 2/3. ... CharacterStrong employees offer their innovation, dedication to excellence, and compassion to help ...

Runway

Senior IT Engineer - US West Coast

Seattle, WA · On-site +1

$110K - $170K/yr

Handle help-desk tickets : Triage and resolve employee requests - password resets, access ... This is a remote role and coordination happens in Slack and Notion. If you can't write clearly, the ...

Trupanion

Senior Platform Engineer - Microsoft

Seattle, WA · Remote

$118K - $163K/yr

Remote candidates must be available to work Pacific Time Zone hours . Candidates based in the ... This person will help modernize endpoint management, improve application delivery, strengthen patch ...

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Remote Help Desk Tier 2 information

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How much do remote help desk tier 2 jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote help desk tier 2 in Seattle, WA is $26.35, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $29.57 per hour, depending on experience, location, and employer.

What is a remote help desk tier 2?

Remote Help Desk Tier 2 technicians are IT professionals who provide advanced technical support to users experiencing issues with hardware, software, or network systems. Unlike Tier 1, which handles basic troubleshooting, Tier 2 technicians address more complex problems that require in-depth knowledge and may involve remote diagnostics or system configuration. They often work with end users via phone, chat, or remote desktop tools, and may escalate issues to Tier 3 if necessary. Their goal is to resolve technical incidents efficiently while ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as a remote help desk tier 2?

To thrive as a Remote Help Desk Tier 2, you need advanced troubleshooting skills, strong knowledge of operating systems, networks, and common enterprise software, typically supported by experience in IT support and relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you effectively resolve issues and support end-users remotely. These skills are crucial for ensuring timely issue resolution, minimizing downtime, and maintaining user satisfaction in a distributed work environment.

What are some common challenges faced by remote help desk tier 2 technicians, and how can they be managed effectively?

Remote Help Desk Tier 2 technicians often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and effectively communicating solutions to users with varying technical backgrounds. To manage these challenges, it's important to develop strong problem-solving skills, maintain clear documentation, and leverage remote diagnostic tools. Regular collaboration with Tier 1 and Tier 3 teams also helps ensure efficient resolution of escalated issues and continuous learning.

What is the difference between Remote Help Desk Tier 2 vs Remote Support Specialist?

AspectRemote Help Desk Tier 2Remote Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, technical support teamsCustomer support, technical troubleshooting
Industry UsageIT services, tech companiesIT, telecommunications, software firms

Remote Help Desk Tier 2 focuses on resolving escalated technical issues, often requiring deeper technical knowledge and certifications. Remote Support Specialists provide technical assistance to customers, often across various industries. While both roles involve remote troubleshooting, Tier 2 technicians handle more complex problems within IT support teams, whereas Support Specialists may have broader customer service responsibilities.

What are the most commonly searched types of Help Desk Tier 2 jobs in Seattle, WA?

The most popular types of Help Desk Tier 2 jobs in Seattle, WA are:

What are popular job titles related to Remote Help Desk Tier 2 jobs in Seattle, WA?

For Remote Help Desk Tier 2 jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Tier 2 jobs in Seattle, WA look for?

The top searched job categories for Remote Help Desk Tier 2 jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Remote Help Desk Tier 2 jobs?

Cities near Seattle, WA with the most Remote Help Desk Tier 2 job openings:

Remote Help Desk Tier 2 jobs near you
Infographic showing various Remote Help Desk Tier 2 job openings in Seattle, WA as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,800 per year, or $26.3 per hour.

Jr. Salesforce Administrator - Tier 1 Help Desk - Incident Response

Armavel, LLC

Seattle, WA • Remote

$25/hr

Part-time

Posted 15 days ago

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After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Armavel is seeking a Salesforce Administrators to support a high-profile software development project in support of a large federal agency. This Salesforce Administrator will have responsibilities that include managing security, troubleshooting, and end-user support. This position will offer direct exposure to a key federal program, with a focus on ensuring customer success with scalable solutions, processes, and applications. We always work Eastern Time hours.

Weekly Hours: 24 hours per week

SHIFT:
Eastern Time Schedule

  • Thursday 4am-8am ET
  • Saturday 12am-4am ET
  • Saturday 8pm to Sunday 4am ET

Key Responsibilities:

  • Support the daily cross-functional operational readiness of the federal agency’s shared Salesforce platform.
  • Manage security, users, roles, profiles, groups, queues, and other Salesforce setup options, as necessary.
  • Maintain the integrity of services integrated with our cloud environments, including proprietary in-house systems and external integrations.
  • Closing out tier 1 cases which includes user creations, dashboard/report clean up and end user support issues.
  • Evaluate new Salesforce releases and applications, participate in plans for their implementation and remain current with Salesforce administration best practices.
  • Monitor performance and scalability and refactor existing sub-optimal features.
  • Create reports in Salesforce to meet operational requirements including maintaining a standard set of queries/reports to satisfy requirements; validate queries/reports created by others in the organization and assist in the interpretation of data. Provide meaningful and actionable intelligence to our business groups.
  • Train/support end users with the use of the Salesforce application, and act as an escalation point for internal Salesforce issues.

Requirements:

  • Certified Salesforce Administrator is required.
  • Bachelor’s Degree
  • 5+ years of Help desk or other experience working in a customer service capacity is helpful but not required.
  • Experience with the Salesforce business workflow (different entities like opportunity, leads, account, assets, etc.) is helpful but not required.
  • Must be a US Citizen, with the ability to obtain a US Security Clearance

What Makes You Great:

  • Willingness to work hard, learn new things, and take on a challenge
  • Adaptability, humility, and a willingness to take ownership
  • Strong customer service centered and the ability to collaborate within a cross-functional team.
  • Ability to research and resolve problems efficiently and accurately.
  • Excellent communications and presentation skills.
  • Ability to interact professionally and productively with senior government officials.
  • Strong attention to detail, organizational and time management skills.
  • Self-starter and proactive

Why this position is rewarding:

  • Fully remote workforce – work from anywhere in the US!
  • You’ll get lots of work done, and work with a team that likes to hustle.
  • You get to play a big part in important technologies being brought to an entirely new audience and get to work with some cool technology companies.
  • Your work will benefit veterans.

Company Description

Armavel is a fast-growing IT consulting firm that has built a culture founded on a values-first philosophy. We are passionate about delivering results that are timely and world class via an environment that has all the ingredients for our people to thrive. With this in mind, we seek out candidates that demonstrate the following characteristics: honesty, humility, hustle, empathy, resilience, and positivity. These attributes are vital to our company’s growth and are our first priority in our hiring decisions.