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Manager Systems Support Engineer Jobs in Seattle, WA

Aquent

Systems Support Engineer

Tacoma, WA · On-site +1

$55 - $58/hr

Prior experience in a developer support, DevOps support, or IT/platform support role. * Familiarity with build and Continuous Integration systems, including remote build execution or comparable ...

Cooley LLP

Product Support Engineer

Seattle, WA

Under the direction of the Manager of Support and Training, and with guidance from the Associate ... Background in QA, systems analysis, or light development * Familiarity with user research methods ...

Cooley

Product Support Engineer

Seattle, WA

Under the direction of the Manager of Support and Training, and with guidance from the Associate ... Background in QA, systems analysis, or light development * Familiarity with user research methods ...

Amazon

IT Support Engineer I, IT Support

Seattle, WA · On-site

... escalate system or network outages to reduce downtime Understand and execute change management ... ITS Support Engineer at Amazon! BASIC QUALIFICATIONS - High school diploma or equivalent ...

Amazon

IT Support Engineer I, IT Support

Bellevue, WA · On-site

... escalate system or network outages to reduce downtime Understand and execute change management ... ITS Support Engineer at Amazon! BASIC QUALIFICATIONS - High school diploma or equivalent ...

CMIT Solutions of Bellevue

Support Engineer

Seattle, WA

$25 - $30/hr

CMIT PNW is hiring a Support Engineer to join our in-person service team in Seattle's SODO district ... Device management experience (Intune/MDM) or familiarity with deployment tools. * Active Directory ...

Amazon

IT Support Engineer I

Seattle, WA · On-site

ITS Support Engineers have an advanced understanding of IT standards, systems and equipment ... escalate system or network outages to reduce downtime Understand and execute change management ...

Amazon

IT Support Engineer I

Seattle, WA · On-site

ITS Support Engineers have an advanced understanding of IT standards, systems and equipment ... escalate system or network outages to reduce downtime Understand and execute change management ...

Amazon

IT Support Engineer I

Seattle, WA · On-site

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees ... escalate system or network outages to reduce downtime Understand and execute change management ...

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Manager Systems Support Engineer information

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How much do manager systems support engineer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for manager systems support engineer in Seattle, WA is $48.81, according to ZipRecruiter salary data. Most workers in this role earn between $36.11 and $55.24 per hour, depending on experience, location, and employer.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are popular job titles related to Manager Systems Support Engineer jobs in Seattle, WA?

For Manager Systems Support Engineer jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Manager Systems Support Engineer jobs in Seattle, WA look for?

The top searched job categories for Manager Systems Support Engineer jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Manager Systems Support Engineer jobs?

Cities near Seattle, WA with the most Manager Systems Support Engineer job openings:

Manager Systems Support Engineer jobs near you

Systems Support Engineer

Aquent

Tacoma, WA • On-site, Remote

$55 - $58/hr

Temporary

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Placement Type:
Temporary
Salary:
$55-58 Hourly
Start Date:
Aug 3, 2026
Aquent is proud to partner with a pioneering leader in advanced vehicle technology, an organization dedicated to pushing the boundaries of automotive engineering and shaping the future of transportation. In this pivotal role, you will become an indispensable enabler for software engineers, directly accelerating the progress of an entire organization. Your expertise will ensure seamless access to critical tools and environments, directly contributing to the creation of groundbreaking advanced vehicle systems and making a tangible impact on the future of mobility.
Are you ready to be the crucial catalyst for innovation, empowering engineers who are developing the next generation of advanced vehicle technology? This is your opportunity to dive deep into complex technical challenges, unraveling mysteries and providing essential support that accelerates development cycles and enhances system reliability. If you thrive on solving intricate problems and enabling others to achieve their full potential, you will play a vital role in shaping the future of transportation.
What You'll Do
  • Own the initial response to incoming requests, actively monitoring customer support channels, promptly acknowledging issues, and setting a professional tone for a rapid support experience.
  • Triage issues by meticulously reproducing them, categorizing their nature, assigning appropriate severity, and either resolving them directly or routing them to the correct team with a clear, well-documented hand-off.
  • Resolve a wide array of niche environment or configuration issues, including connectivity problems, setup challenges, and client-side misconfigurations, often without requiring escalation.
  • Effectively escalate complex issues to the owning engineering team, providing precise reproductions and all necessary context for immediate action.
  • Continuously improve support documentation by transforming recurring issues into valuable runbooks, FAQ entries, and updated documentation, fostering future self-service for customers.
  • Participate in a shared on-call rotation for high-severity (P0/P1) escalations, complementing standard US business hours coverage.
  • Initially, focus on helping customers resolve issues connecting to remote development environments, particularly addressing client setup, authentication, and networking problems.
  • Potentially expand your role to cover other services and scenarios, including Continuous Integration, build systems, and various development tools.

Must-Have Qualifications
  • A Bachelor's Degree in an Engineering field (e.g., Mechanical, Computer, Aerospace).
  • 2-4 years of relevant experience.
  • Basic networking literacy, including familiarity with SSH (key authentication, ssh-agent, port forwarding), DNS resolution, VPNs, HTTP(S) proxies, and the ability to diagnose connectivity or latency problems between a client and a remote host.
  • Cross-platform comfort with macOS, Windows (including WSL), and Linux, sufficient to follow setup processes and identify system differences.
  • Command-line fluency, comfortable navigating a shell, reading logs, running diagnostic commands, and editing configuration files in a terminal environment.
  • Proficiency in version control basics, including cloning repositories, branching, performing diffs, and reviewing pull requests.
  • A strong debugging instinct, capable of taking vague problem descriptions, reproducing issues, narrowing down their scope, and describing them precisely.
  • Exceptional customer-facing communication skills, demonstrating clear, calm, and professional written interaction with engineers, alongside excellent ticket hygiene (status updates, severity, reproduction steps, resolution details).
  • A personality that enjoys solving complex problems.

What Will Set You Apart
  • Prior experience in a developer support, DevOps support, or IT/platform support role.
  • Familiarity with build and Continuous Integration systems, including remote build execution or comparable tooling.
  • Exposure to programming language ecosystems (e.g., Python, C++).
  • Experience with code editors and remote or cloud-based development environments.
  • Comfort with public cloud platforms and light scripting for diagnostics and automation (e.g., Bash, Python).

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
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