Redmond, WA · On-site
$125 - $150/hr
Embedded Escalation Engineer at Microsoft . Key technologies: Azure. Key Responsibilities * Design, develop and maintain scalable software systems * Write clean, well-tested and documented code
New
Redmond, WA · On-site
$125 - $150/hr
Embedded Escalation Engineer at Microsoft . Key technologies: Azure. Key Responsibilities * Design, develop and maintain scalable software systems * Write clean, well-tested and documented code
New
Responsibilities This is a Partner Support Engineer (Support Escalation Engineer) role which will be focused on helping Partners with issues associated with the Microsoft AI Cloud Partner Program.
Responsibilities This is a Partner Support Engineer (Support Escalation Engineer) role which will be focused on helping Partners with issues associated with the Microsoft AI Cloud Partner Program.
Facilitate escalation cadence calls and cross-functional syncs, aligning Support, Engineering, Product, Customer Success, and Sales around issue status, risk, and next steps. * Maintain disciplined ...
Facilitate escalation cadence calls and cross-functional syncs, aligning Support, Engineering, Product, Customer Success, and Sales around issue status, risk, and next steps. * Maintain disciplined ...
Engineers will work directly with the customer's networking staff and Cisco's management team on testing, design consultation, change management, and escalation support. Responsibilities Provide ...
Engineers will work directly with the customer's networking staff and Cisco's management team on testing, design consultation, change management, and escalation support. Responsibilities Provide ...
Engineers will work directly with the customer's networking staff and Cisco's management team on testing, design consultation, change management, and escalation support. Responsibilities • Provide ...
Engineers will work directly with the customer's networking staff and Cisco's management team on testing, design consultation, change management, and escalation support. Responsibilities • Provide ...
Engineers will work directly with the customer's networking staff and Cisco's management team on testing, design consultation, change management, and escalation support. Responsibilities Provide ...
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Engineers will work directly with the customer's networking staff and Cisco's management team on testing, design consultation, change management, and escalation support. Responsibilities Provide ...
... tier escalation engineers/resolvers. • Create and review documentation and process regarding network. implementation/deployments, recurring issues, new standard operating procedures, knowledge ...
... tier escalation engineers/resolvers. • Create and review documentation and process regarding network. implementation/deployments, recurring issues, new standard operating procedures, knowledge ...
Collaborate with highest tier escalation engineers/resolvers. Create and review documentation and process regarding network. implementation/deployments, recurring issues, new standard operating ...
Collaborate with highest tier escalation engineers/resolvers. Create and review documentation and process regarding network. implementation/deployments, recurring issues, new standard operating ...
Collaborate with highest tier escalation engineers/resolvers. Create and review documentation and process regarding network implementation/deployments, recurring issues, new standard operating ...
Collaborate with highest tier escalation engineers/resolvers. Create and review documentation and process regarding network implementation/deployments, recurring issues, new standard operating ...
Collaborate with highest tier escalation engineers/resolvers. Create and review documentation and process regarding network implementation/deployments, recurring issues, new standard operating ...
Collaborate with highest tier escalation engineers/resolvers. Create and review documentation and process regarding network implementation/deployments, recurring issues, new standard operating ...
Collaborate with highest tier escalation engineers/resolvers. Create and review documentation and process regarding network. implementation/deployments, recurring issues, new standard operating ...
Collaborate with highest tier escalation engineers/resolvers. Create and review documentation and process regarding network. implementation/deployments, recurring issues, new standard operating ...
... escalation engineers/resolvers. Create and review documentation and process regarding network. implementation/deployments, recurring issues, new standard operating procedures, knowledge transfer ...
... escalation engineers/resolvers. Create and review documentation and process regarding network. implementation/deployments, recurring issues, new standard operating procedures, knowledge transfer ...
Collaborate with highest tier escalation engineers/resolvers. Create and review documentation and process regarding network. implementation/deployments, recurring issues, new standard operating ...
Collaborate with highest tier escalation engineers/resolvers. Create and review documentation and process regarding network. implementation/deployments, recurring issues, new standard operating ...
Collaborate with the highest tier escalation engineers/resolvers. Create and review documentation and process regarding network implementation/deployments, recurring issues, new standard operating ...
Collaborate with the highest tier escalation engineers/resolvers. Create and review documentation and process regarding network implementation/deployments, recurring issues, new standard operating ...
Collaborate with highest tier escalation engineers/resolvers. Create and review documentation and process regarding network implementation/deployments, recurring issues, new standard operating ...
Collaborate with highest tier escalation engineers/resolvers. Create and review documentation and process regarding network implementation/deployments, recurring issues, new standard operating ...
... tier escalation engineers/resolvers. • Create and review documentation and process regarding network implementation/deployments, recurring issues, new standard operating procedures, knowledge ...
... tier escalation engineers/resolvers. • Create and review documentation and process regarding network implementation/deployments, recurring issues, new standard operating procedures, knowledge ...
Collaborate with highest tier escalation engineers/resolvers. Create and review documentation and process regarding network implementation/deployments, recurring issues, new standard operating ...
Collaborate with highest tier escalation engineers/resolvers. Create and review documentation and process regarding network implementation/deployments, recurring issues, new standard operating ...
Seattle, WA · On-site
$159K - $215K/yr
Collaborate with the highest tier escalation engineers/resolvers. Create and review documentation and process regarding network implementation/deployments, recurring issues, new standard operating ...
Seattle, WA · On-site
$159K - $215K/yr
Collaborate with the highest tier escalation engineers/resolvers. Create and review documentation and process regarding network implementation/deployments, recurring issues, new standard operating ...
Collaborate with highest tier escalation engineers/resolvers. Create and review documentation and process regarding network implementation/deployments, recurring issues, new standard operating ...
Collaborate with highest tier escalation engineers/resolvers. Create and review documentation and process regarding network implementation/deployments, recurring issues, new standard operating ...
... tier escalation engineers/resolvers. • Create and review documentation and process regarding network implementation/deployments, recurring issues, new standard operating procedures, knowledge ...
... tier escalation engineers/resolvers. • Create and review documentation and process regarding network implementation/deployments, recurring issues, new standard operating procedures, knowledge ...
$52.9K - $62.2K
2% of jobs
$62.2K - $71.5K
1% of jobs
$71.5K - $80.9K
13% of jobs
$80.9K - $90.2K
4% of jobs
$93.1K is the 25th percentile. Wages below this are outliers.
$90.2K - $99.5K
16% of jobs
$99.5K - $108.8K
14% of jobs
The median wage is $109K / yr.
$108.8K - $118.1K
20% of jobs
$123K is the 75th percentile. Wages above this are outliers.
$118.1K - $127.4K
11% of jobs
$127.4K - $136.7K
7% of jobs
$136.7K - $146K
5% of jobs
$146K - $155.3K
7% of jobs
$52.9K
$110.5K
$155.3K
An Escalation Engineer is a technical professional responsible for handling complex customer issues that cannot be resolved by frontline support teams. They analyze, troubleshoot, and resolve escalated technical problems, often working closely with developers, product teams, and customers. Their role requires deep technical expertise, strong problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. Escalation Engineers may also provide feedback to improve product stability and support processes.
An Escalation Engineer is responsible for addressing the most complex technical problems that frontline support teams are unable to resolve, which may include critical system outages, persistent software bugs, or high-impact customer issues. You can expect to investigate root causes, coordinate with various internal teams such as development or product management, and provide timely, thorough solutions to customers. The role often requires documenting findings, advising on preventative measures, and ensuring long-term resolution of challenging cases. This hands-on and collaborative environment makes the position both demanding and rewarding for those who enjoy problem-solving.
To thrive as an Escalation Engineer, you need a strong foundation in troubleshooting, systems analysis, and advanced technical support, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, operating systems, and relevant certifications such as ITIL or Microsoft Certified Solutions Expert is highly valuable. Outstanding communication, problem-solving ability, and resilience under pressure are vital soft skills in this position. These skills ensure rapid response and resolution to complex issues, maintaining customer satisfaction and organizational credibility.
The most popular types of Escalation Engineer jobs in Seattle, WA are:
For Escalation Engineer jobs in Seattle, WA, the most frequently searched job titles are:
The top searched job categories for Escalation Engineer jobs in Seattle, WA are:
$125 - $150/hr
Other
Posted yesterday
New
Embedded Escalation Engineer at Microsoft.
Key technologies: Azure.
Key Responsibilities
