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Escalation Engineer Jobs in Seattle, WA (NOW HIRING)

Microsoft

Technical Support Engineer

Redmond, WA · On-site

The Cloud Solution Provider (CSP) Support Escalation Engineer owns the resolution of Microsoft's most complex partner support escalations. By combining deep technical expertise, partner advocacy, and ...

Amazon

Network Dev Engineer III - AMZ9740692

Seattle, WA · On-site

$159K - $215K/yr

Collaborate with the highest tier escalation engineers/resolvers. Create and review documentation and process regarding network implementation/deployments, recurring issues, new standard operating ...

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Escalation Engineer information

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$52.9K

$110.5K

$155.3K

How much do escalation engineer jobs pay per year?

As of Sep 3, 2026, the average yearly pay for escalation engineer in Seattle, WA is $110,461.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,900.00 and $125,200.00 per year, depending on experience, location, and employer.

What is an escalation engineer?

An Escalation Engineer is a technical professional responsible for handling complex customer issues that cannot be resolved by frontline support teams. They analyze, troubleshoot, and resolve escalated technical problems, often working closely with developers, product teams, and customers. Their role requires deep technical expertise, strong problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. Escalation Engineers may also provide feedback to improve product stability and support processes.

What types of issues does an escalation engineer typically handle on a daily basis?

An Escalation Engineer is responsible for addressing the most complex technical problems that frontline support teams are unable to resolve, which may include critical system outages, persistent software bugs, or high-impact customer issues. You can expect to investigate root causes, coordinate with various internal teams such as development or product management, and provide timely, thorough solutions to customers. The role often requires documenting findings, advising on preventative measures, and ensuring long-term resolution of challenging cases. This hands-on and collaborative environment makes the position both demanding and rewarding for those who enjoy problem-solving.

What are the key skills and qualifications needed to thrive as an escalation engineer?

To thrive as an Escalation Engineer, you need a strong foundation in troubleshooting, systems analysis, and advanced technical support, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, operating systems, and relevant certifications such as ITIL or Microsoft Certified Solutions Expert is highly valuable. Outstanding communication, problem-solving ability, and resilience under pressure are vital soft skills in this position. These skills ensure rapid response and resolution to complex issues, maintaining customer satisfaction and organizational credibility.

What does an escalation engineer do?

An escalation engineer handles complex technical issues that cannot be resolved by frontline support teams. They analyze problems, coordinate with other departments, and provide advanced troubleshooting to ensure customer satisfaction, often using tools like ticketing systems and technical documentation.

What are the most commonly searched types of Escalation Engineer jobs in Seattle, WA?

The most popular types of Escalation Engineer jobs in Seattle, WA are:

What are popular job titles related to Escalation Engineer jobs in Seattle, WA?

For Escalation Engineer jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Escalation Engineer jobs in Seattle, WA look for?

The top searched job categories for Escalation Engineer jobs in Seattle, WA are:

Escalation Engineer jobs near you
Infographic showing various Escalation Engineer job openings in Seattle, WA as of August 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $110,461 per year, or $53.1 per hour.

Technical Support Engineer

Microsoft

Redmond, WA • On-site

Full-time

Posted 7 days ago

Microsoft rating

8.5

Company rating: 8.5 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

80th of 247 rated software companies

Job description

Overview
MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.
The Cloud Solution Provider (CSP) Support Engineering team serves as the highest level of technical support for Microsoft's partner ecosystem, resolving complex commerce, licensing, provisioning, identity, and Partner Center issues. The team partners with support, engineering, operations, and business stakeholders to remove blockers, improve supportability, and ensure partners can successfully transact, manage, and grow their Microsoft cloud businesses.
The Cloud Solution Provider (CSP) Support Escalation Engineer owns the resolution of Microsoft's most complex partner support escalations. By combining deep technical expertise, partner advocacy, and cross-functional leadership, this role drives timely issue resolution, improves supportability, and helps partners successfully transact, manage, and grow their Microsoft cloud business.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
  • Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices.
  • Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
  • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
  • Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements.

Qualifications
Required Qualifications:
Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
OR 5+ years of technical support, technical consulting experience, or information technology experience
OR equivalent experience
Additional Required Qualifications:
  • Experience managing complex technical escalations across multiple stakeholders, teams, and technologies.
  • Strong troubleshooting and root cause analysis skills in complex cloud, commerce, identity, or enterprise environments.
  • Ability to influence stakeholders and drive resolution across engineering, operations, support, and business organizations without direct authority.
  • Strong communication skills with the ability to translate technical issues, risk, and business impact to both technical and non-technical audiences.

Additional Preferred Qualifications:
  • Experience supporting Cloud Solution Provider (CSP), Partner Center, Microsoft Commerce, or similar cloud services platforms.
  • Experience supporting licensing, subscriptions, billing, provisioning, identity, or access management technologies.
  • Experience leading critical customer or partner escalations involving significant business impact.
  • Experience driving serviceability, operational excellence, process improvements, or supportability initiatives.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  • Citizenship verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport.

Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

What Microsoft employees say

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About Microsoft

Sourced by ZipRecruiter

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

Social media

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