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Remote Technical Support Contractor Jobs in Texas

Techary

2nd Line Support Technician

Dallas, TX · Remote

$37K - $46K/yr

Duties & Responsibilities Remote Technical Support & Troubleshooting * Resolve 2nd line tickets escalated from the service desk in line with SLAs * Provide remote support across Windows, macOS ...

Harris

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Collaborate with Product, Support, QA, and Engineering teams to improve customer outcomes.

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

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Remote Technical Support Contractor information

What does a Remote Technical Support Contractor do?

A Remote Technical Support Contractor provides technical assistance to clients or customers from a remote location, typically via phone, email, or chat. They troubleshoot hardware, software, and network issues, guide users through problem-solving steps, and may also install or configure software remotely. Contractors work independently and often support multiple clients or companies, ensuring technology runs smoothly without being physically present on-site.

What is the difference between Remote Technical Support Contractor vs Remote Help Desk Technician?

AspectRemote Technical Support ContractorRemote Help Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+)IT certifications often preferred, similar to support roles
Work EnvironmentContract basis, often freelance or temporaryFull-time or part-time, employed by a company
Employer & IndustryTech companies, IT service providers, freelance clientsCorporate IT departments, MSPs, retail, and service industries
Search & Comparison IntentContract roles, freelance support, remote troubleshootingHelp desk support, customer service, technical assistance

The main difference is that a Remote Technical Support Contractor works on a contractual basis providing specialized troubleshooting, while a Remote Help Desk Technician is typically a full-time employee offering general support. Contractors often have more flexibility and focus on specific issues, whereas help desk technicians handle a broader range of user inquiries.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Contractor, and why are they important?

To thrive as a Remote Technical Support Contractor, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and relevant technical certifications such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with remote desktop software, ticketing systems like Zendesk or ServiceNow, and communication platforms is typically required. Excellent problem-solving, patience, and clear communication skills help you efficiently resolve user issues in a remote environment. These competencies ensure timely and effective technical support, resulting in high user satisfaction and minimal downtime.

What are some common challenges faced by Remote Technical Support Contractors, and how can they be managed effectively?

Remote Technical Support Contractors often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and maintaining clear communication with clients who may have varying technical knowledge. To manage these challenges, it's important to utilize robust remote access tools, prioritize tasks based on urgency, and develop strong documentation and communication skills. Proactively setting clear expectations with clients and collaborating closely with other technical team members can also help ensure smooth resolution of technical issues.
What are the most commonly searched types of Technical Support Contractor jobs in Texas? The most popular types of Technical Support Contractor jobs in Texas are:
What are popular job titles related to Remote Technical Support Contractor jobs in Texas? For Remote Technical Support Contractor jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Contractor jobs in Texas look for? The top searched job categories for Remote Technical Support Contractor jobs in Texas are:
What cities in Texas are hiring for Remote Technical Support Contractor jobs? Cities in Texas with the most Remote Technical Support Contractor job openings:
Remote Technical Support Contractor jobs near you
2nd Line Support Technician

2nd Line Support Technician

Techary

Dallas, TX • Remote

$37K - $46K/yr

Other

Medical, Retirement, PTO

Posted 24 days ago

Job description

 The Role

As a 2nd Line Support Technician, you will be primarily responsible for delivering remote technical support to end users, resolving escalated incidents from the service desk, and ensuring service excellence at every stage. The role requires strong technical ability, but equally a customer-first mindset, with particular emphasis on providing high-quality VIP support and handling sensitive or high-priority issues.

You will play a key part in ensuring smooth resolution of technical challenges while representing the company's reputation for professionalism, responsiveness, and care. On occasion, you may also be required to provide out-of-hours support for Priority 1 (P1) incidents.

Duties & Responsibilities 

Remote Technical Support & Troubleshooting

  • Resolve 2nd line tickets escalated from the service desk in line with SLAs
  • Provide remote support across Windows, macOS, Microsoft 365, Active Directory, Exchange, and mobile devices
  • Troubleshoot software, operating system, and connectivity issues via remote tools
  • Support account management, access rights, and security permissions

Customer Service & VIP Support

  • Deliver an exceptional customer experience with a service-focused approach
  • Provide tailored, high-touch support to VIP and executive users, ensuring rapid resolution and discretion
  • Act as point of escalation for complex or persistent end-user issues

Service Delivery & Collaboration

  • Maintain accurate ticket documentation and contribute to the knowledge base
  • Work with the wider TechOps team to resolve recurring issues and improve processes
  • Support proactive monitoring and updates to enhance system reliability

Continuous Improvement

  • Identify patterns and propose preventative solutions to reduce repeat incidents
  • Contribute to technical projects, deployments, and process documentation
  • Champion best practices in customer service and remote support delivery
Essential Skills
  • Proven experience in a 2nd line or remote support role within an MSP or enterprise environment
  • Strong knowledge of Windows 10/11, macOS, Microsoft 365, Active Directory, and Exchange
  • Skilled in using remote support and ticketing tools (e.g., HaloPSA, ServiceNow, Freshservice)
  • Demonstrated ability to handle sensitive or VIP support requests with professionalism
  • Excellent communication and interpersonal skills with a strong customer-service orientation
  • Willingness to provide occasional out-of-hours support for P1 incidents
Desirable Skills
  • Familiarity with ITIL practices and SLA-driven environments
  • Exposure to Entra AD, Intune, or Endpoint Manager
  • Certifications such as CompTIA A+/N+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation
 Benefits

At Techary, we embrace a family culture and believe in working as a team to overcome any challenge we face.

Employee benefits include:

  • Birthday as an additional PTO
  • 401K - 100% matching up to $5,000
  • 20 paid Vacation days
  • Healthcare insurance
  • Learning & Development courses paid (Microsoft, Cisco etc)
  • Opportunity to work throughout the USA and internationally

Job Type: Permanent

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