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Remote Technical Support Contractor Jobs in Colorado

Mantis Innovation

BMS Controls Application Engineer

Denver, CO · Remote

$85K - $111K/yr

Provide remote technical support to Project Managers and Field Engineers during project execution ... Knowledge of the construction contracting industry, especially in MEP fields, with experience in ...

AECOM

Technical Solutions Civil Manager

Denver, CO · On-site +1

Join us. Position Summary As a remote Technical Solutions Civil Manager, you will serve as a ... Deliver client consulting, workflow analysis, and adoption support for Autodesk Construction Cloud ...

KEYENCE

Field Application Engineer

Denver, CO · On-site +1

$54K - $81K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

ControlsJobs

BAS Application Engineer

Denver, CO · On-site +1

$100K - $160K/yr

Provide remote technical support to project managers, field personnel, and commissioning teams. * Commission control applications, validate performance, and ensure compliance with project ...

FinFolio

Do you obsess about making clients happy and dream of solving challenging technical and financial ... FinFolio is the back office for large investment advisors and you will help us support our mission ...

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Remote Technical Support Contractor information

What does a Remote Technical Support Contractor do?

A Remote Technical Support Contractor provides technical assistance to clients or customers from a remote location, typically via phone, email, or chat. They troubleshoot hardware, software, and network issues, guide users through problem-solving steps, and may also install or configure software remotely. Contractors work independently and often support multiple clients or companies, ensuring technology runs smoothly without being physically present on-site.

What is the difference between Remote Technical Support Contractor vs Remote Help Desk Technician?

AspectRemote Technical Support ContractorRemote Help Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+)IT certifications often preferred, similar to support roles
Work EnvironmentContract basis, often freelance or temporaryFull-time or part-time, employed by a company
Employer & IndustryTech companies, IT service providers, freelance clientsCorporate IT departments, MSPs, retail, and service industries
Search & Comparison IntentContract roles, freelance support, remote troubleshootingHelp desk support, customer service, technical assistance

The main difference is that a Remote Technical Support Contractor works on a contractual basis providing specialized troubleshooting, while a Remote Help Desk Technician is typically a full-time employee offering general support. Contractors often have more flexibility and focus on specific issues, whereas help desk technicians handle a broader range of user inquiries.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Contractor, and why are they important?

To thrive as a Remote Technical Support Contractor, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and relevant technical certifications such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with remote desktop software, ticketing systems like Zendesk or ServiceNow, and communication platforms is typically required. Excellent problem-solving, patience, and clear communication skills help you efficiently resolve user issues in a remote environment. These competencies ensure timely and effective technical support, resulting in high user satisfaction and minimal downtime.

What are some common challenges faced by Remote Technical Support Contractors, and how can they be managed effectively?

Remote Technical Support Contractors often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and maintaining clear communication with clients who may have varying technical knowledge. To manage these challenges, it's important to utilize robust remote access tools, prioritize tasks based on urgency, and develop strong documentation and communication skills. Proactively setting clear expectations with clients and collaborating closely with other technical team members can also help ensure smooth resolution of technical issues.
What are popular job titles related to Remote Technical Support Contractor jobs in Colorado? For Remote Technical Support Contractor jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Contractor jobs in Colorado look for? The top searched job categories for Remote Technical Support Contractor jobs in Colorado are:
What cities in Colorado are hiring for Remote Technical Support Contractor jobs? Cities in Colorado with the most Remote Technical Support Contractor job openings:
Remote Technical Support Contractor jobs near you

Technical Support Analyst

TestHiring

Denver, CO • Remote

Full-time

Posted 29 days ago

Job description

About GOLFTEC Enterprises: GOLFTEC Enterprises is a dynamic, technology-driven leader in the golf industry, uniting two premier brands—GOLFTEC and SKYTRAK—with a shared mission: to help people play better golf. GOLFTEC, the world leader in golf instruction, leverages proprietary swing motion capture technology, OptiMotion, to deliver data-driven coaching and measurable improvement. By providing instant, actionable feedback, GOLFTEC empowers Coaches and Students to accelerate learning and maximize performance. SKYTRAK, the most popular consumer launch monitor and golf simulator, brings professional-grade analytics and immersive play experiences to golfers everywhere. Its innovative technology helps players track performance, practice with purpose, and enjoy the game year-round. Together, GOLFTEC Enterprises is redefining how golf is taught, practiced, and experienced. We combine cutting-edge technology, industry expertise, and a passion for innovation to create meaningful impact—for golfers, employees, and the future of the game. Role Overview: We’re looking for a Remote Technical Support Analyst who loves solving problems and providing exceptional customer experiences. You’ll be the first line of technical assistance for our clients, helping troubleshoot issues, guiding users, and ensuring smooth operation of our systems. If you enjoy helping people and making technology work for them, this role is perfect for you. Key Responsibilities: Respond to technical inquiries via email, chat, and phone in a timely and professional manner. Troubleshoot software, hardware, and network issues for clients or internal teams. Document incidents, solutions, and knowledge base articles to improve support processes. Collaborate with engineering and IT teams to escalate and resolve complex technical issues. Maintain a positive and proactive approach to customer service. Identify recurring technical problems and suggest process improvements. Requirements: Proven experience in technical support, IT helpdesk, or related roles. Strong problem-solving skills and ability to troubleshoot technical issues remotely. Excellent verbal and written communication skills. Familiarity with Windows, Mac, and common business software. Knowledge of networking, cloud services, or SaaS platforms is a plus. Comfortable working independently in a remote environment and managing multiple priorities.

This is a remote position.

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