ZipRecruiter

Log In

2

Remote Technical Support Contractor Jobs in Colorado

Xylem

Technical Support Engineer

Colorado Springs, CO · On-site +1

$65K - $85K/yr

The Technical Support Engineer will provide phone, and e-mail technical support to Xylem Water ... Review of customer operating data and remote monitoring data as needed to assist with customer ...

Trimble

Technical Customer Support

Westminster, CO · Remote

You will go beyond standard troubleshooting by helping MEP contractors, detailers, and fabricators ... remote desktop software. Familiarity with Salesforce CRM and support ticket management systems.

Owens Corning

Field Technical Specialist

Arvada, CO · Remote

... contractor engagement, technical support, and field documentation. This role is responsible for ... Remote (National Role; supporting East or West Region) Travel: Up to or greater than 75%, including ...

KEYENCE

Field Application Engineer '27

Denver, CO · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

FinFolio

Do you obsess about making clients happy and dream of solving challenging technical and financial ... FinFolio is the back office for large investment advisors and you will help us support our mission ...

Vero Networks

Fiber Designer

Denver, CO · On-site +1

$75K - $90K/yr

Audit contractor close-out packages to ensure fiber specifications are met and resolve any technical discrepancies with vendors. * Technical Support: Provide remote tier-2 and tier-3 technical ...

Trimble

Premier Support Engineer

Westminster, CO · On-site +1

Are you a technical powerhouse ready to redefine how enterprise construction leaders succeed in the ... Hybrid (4 days in office/1 day remote) Travel Requirement : 10% Why You'll Love Working With Us At ...

Planet

Technical Program Manager, Solutions

Denver, CO · On-site +1

$132K - $171K/yr

We are looking for a Technical Program Manager to support solutions development for Defense and ... Experience with remote sensing, earth observation data, or geospatial systems. * Experience working ...

next page

Showing results 1-20

All JobsTechnical Support Contractor JobsRemote Technical Support Contractor JobsRemote Technical Support Contractor Jobs in Colorado

Remote Technical Support Contractor information

What does a remote technical support contractor do?

A Remote Technical Support Contractor provides technical assistance to clients or customers from a remote location, typically via phone, email, or chat. They troubleshoot hardware, software, and network issues, guide users through problem-solving steps, and may also install or configure software remotely. Contractors work independently and often support multiple clients or companies, ensuring technology runs smoothly without being physically present on-site.

What are the key skills and qualifications needed to thrive as a remote technical support contractor?

To thrive as a Remote Technical Support Contractor, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and relevant technical certifications such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with remote desktop software, ticketing systems like Zendesk or ServiceNow, and communication platforms is typically required. Excellent problem-solving, patience, and clear communication skills help you efficiently resolve user issues in a remote environment. These competencies ensure timely and effective technical support, resulting in high user satisfaction and minimal downtime.

What are some common challenges faced by remote technical support contractors, and how can they be managed effectively?

Remote Technical Support Contractors often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and maintaining clear communication with clients who may have varying technical knowledge. To manage these challenges, it's important to utilize robust remote access tools, prioritize tasks based on urgency, and develop strong documentation and communication skills. Proactively setting clear expectations with clients and collaborating closely with other technical team members can also help ensure smooth resolution of technical issues.

What is the difference between Remote Technical Support Contractor vs Remote Help Desk Technician?

AspectRemote Technical Support ContractorRemote Help Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+)IT certifications often preferred, similar to support roles
Work EnvironmentContract basis, often freelance or temporaryFull-time or part-time, employed by a company
Employer & IndustryTech companies, IT service providers, freelance clientsCorporate IT departments, MSPs, retail, and service industries
Search & Comparison IntentContract roles, freelance support, remote troubleshootingHelp desk support, customer service, technical assistance

The main difference is that a Remote Technical Support Contractor works on a contractual basis providing specialized troubleshooting, while a Remote Help Desk Technician is typically a full-time employee offering general support. Contractors often have more flexibility and focus on specific issues, whereas help desk technicians handle a broader range of user inquiries.

What are popular job titles related to Remote Technical Support Contractor jobs in Colorado?

For Remote Technical Support Contractor jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Contractor jobs in Colorado look for?

The top searched job categories for Remote Technical Support Contractor jobs in Colorado are:

What cities in Colorado are hiring for Remote Technical Support Contractor jobs?

Cities in Colorado with the most Remote Technical Support Contractor job openings:

Remote Technical Support Contractor jobs near you
Infographic showing various Remote Technical Support Contractor job openings in Colorado as of September 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Technical Support Engineer

Colorado Springs, CO • On-site, Remote

Xylem
See more jobs at Xylemexternal

$65K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Key responsibilities

  • Answer customer phone calls and e-mail requests by providing in-depth technical information on Xylem technologies products and applications.

  • Support customers with troubleshooting, water system problem solving, and support customer warranty claims.

  • Identify spare parts, develop troubleshooting documentation, and review customer data to assist with customer support.

Xylem rating

7.5

Company rating: 7.5 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

258th of 547 rated manufacturers

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Role: The Technical Support Engineer will provide phone, and e-mail technical support to Xylem Water Technologies customers, sales, and service and internal personnel. Using knowledge of Xylem Water Technology products, applications, and general scientific principles, provide timely answers to technical questions and assess customer needs. Provide communication link between customer and appropriate sales and service personnel. Additional responsibilities include processing sales leads and handling customer complaints
Responsibilities:
  • Answer customer phone calls and e-mail requests by providing in-depth technical information on Xylem technologies products and applications.
  • Qualify and enter thrive leads and assign to sales teams. Maintain up to date knowledge of Xylem Technologies products and applications, market trend and competitive products.
  • Support customer warranty claims and report problems and information to appropriate personnel.
  • Support customers with troubleshooting, water system problem solving.
  • Identify spare parts, consumables and spare part numbers. Setting up spare part for ordering.
  • Develop cross reference lists and product support and troubleshooting documentation.
  • Draft Service bulletins
  • Review of customer operating data and remote monitoring data as needed to assist with customer support.
  • Review link to site data as needed to support customers.
  • Collaborate with cross functional teams
  • Train and educate team members on new processes or products

High Impact Behaviors:
  • Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
  • Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
  • Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Qualifications:
  • Strong computer skills with knowledge of MS word, outlook, excel, and SAP knowledge.
  • A bachelor's degree in degree in Engineering or a related field with at least 2 years' experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
  • Strong analytical and problem-solving skills.
  • Proficiency in data analysis and simulation software.
  • Knowledge of chemical process engineering and safety regulations.
  • Excellent communication and teamwork abilities both telephone and e-mail responses.
  • Excellent organizational skills and ability to handle multiple projects simultaneously.

The estimated salary range for this position is $65k to $85k. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
Xylem does not provide visa sponsorship for this position
#LI-NP1
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

What Xylem employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply