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Remote Technical Support Contractor Jobs in Colorado

Scotch

Technical Support - Tier 2

Denver, CO · On-site +1

$65K - $75K/yr

Position Overview As a Tier 2 Technical Support Specialist, you'll serve as a senior escalation ... including remote desktop setup and device configuration * Create and maintain internal ...

Scotch

Technical Support - Tier 2

Denver, CO · On-site +1

$65K - $75K/yr

Position Overview As a Tier 2 Technical Support Specialist, you'll serve as a senior escalation ... including remote desktop setup and device configuration * Create and maintain internal ...

KEYENCE

Field Application Engineer '27

Denver, CO · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

New

KEYENCE

Field Application Engineer

Denver, CO · On-site +1

$54K - $81K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

FinFolio

Do you obsess about making clients happy and dream of solving challenging technical and financial ... FinFolio is the back office for large investment advisors and you will help us support our mission ...

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Remote Technical Support Contractor information

What does a Remote Technical Support Contractor do?

A Remote Technical Support Contractor provides technical assistance to clients or customers from a remote location, typically via phone, email, or chat. They troubleshoot hardware, software, and network issues, guide users through problem-solving steps, and may also install or configure software remotely. Contractors work independently and often support multiple clients or companies, ensuring technology runs smoothly without being physically present on-site.

What is the difference between Remote Technical Support Contractor vs Remote Help Desk Technician?

AspectRemote Technical Support ContractorRemote Help Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+)IT certifications often preferred, similar to support roles
Work EnvironmentContract basis, often freelance or temporaryFull-time or part-time, employed by a company
Employer & IndustryTech companies, IT service providers, freelance clientsCorporate IT departments, MSPs, retail, and service industries
Search & Comparison IntentContract roles, freelance support, remote troubleshootingHelp desk support, customer service, technical assistance

The main difference is that a Remote Technical Support Contractor works on a contractual basis providing specialized troubleshooting, while a Remote Help Desk Technician is typically a full-time employee offering general support. Contractors often have more flexibility and focus on specific issues, whereas help desk technicians handle a broader range of user inquiries.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Contractor, and why are they important?

To thrive as a Remote Technical Support Contractor, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and relevant technical certifications such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with remote desktop software, ticketing systems like Zendesk or ServiceNow, and communication platforms is typically required. Excellent problem-solving, patience, and clear communication skills help you efficiently resolve user issues in a remote environment. These competencies ensure timely and effective technical support, resulting in high user satisfaction and minimal downtime.

What are some common challenges faced by Remote Technical Support Contractors, and how can they be managed effectively?

Remote Technical Support Contractors often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and maintaining clear communication with clients who may have varying technical knowledge. To manage these challenges, it's important to utilize robust remote access tools, prioritize tasks based on urgency, and develop strong documentation and communication skills. Proactively setting clear expectations with clients and collaborating closely with other technical team members can also help ensure smooth resolution of technical issues.
What are popular job titles related to Remote Technical Support Contractor jobs in Colorado? For Remote Technical Support Contractor jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Contractor jobs in Colorado look for? The top searched job categories for Remote Technical Support Contractor jobs in Colorado are:
Remote Technical Support Contractor jobs near you
Infographic showing various Remote Technical Support Contractor job openings in Colorado as of July 2026, with employment types broken down into 72% Full Time, 11% Part Time, and 17% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Technical Support - Tier 2

Scotch

Denver, CO • On-site, Remote

$65K - $75K/yr

Other

Medical, Dental, Vision, PTO

Re-posted yesterday

Job description

About Us

Scotch is building the next-generation operating system for beverage alcohol retailers - combining POS, payments, back office, and e-commerce into a platform purpose-built for liquor stores.

We're modernizing one of the oldest industries in the world: the $1.6T beverage alcohol market. Our platform helps retailers run more efficiently through streamlined payments, inventory management, reporting, and day-to-day operations.

Our founders came from Skupos (acquired 2023) and Drizly (acquired by Uber). We've raised $28M from VMG Partners, First Round, Lerer Hippeau, Watchfire, and Toba Capital, with angels including the founder of Drizly and early Toast executives. Forbes has recognized Scotch as a leader in liquor retail tech. We closed a $20M Series A in 2026 off 500%+ YoY growth and $1B+ in processed payment volume.

Position Overview

As a Tier 2 Technical Support Specialist, you'll serve as a senior escalation point for complex technical issues related to Scotch's Android-based POS platform and hardware ecosystem. You'll work directly with customers, internal support teams, and Engineering to diagnose issues, troubleshoot root causes, and drive resolutions quickly and effectively.

This role is ideal for someone who enjoys technical problem solving, thrives in fast-paced environments, and takes pride in delivering a high-quality customer experience during critical support moments.

This position is based in our Denver office.

Key Responsibilities

  • Provide advanced technical support for Android-based POS systems and related hardware, including touch terminals, receipt printers, barcode scanners, payment devices, and cash drawers
  • Troubleshoot software issues across payments, inventory management, reporting, and other core platform functionality
  • Analyze logs, network configurations, and system behavior to identify root causes and resolve complex technical issues
  • Work directly with customers to resolve escalated support cases in a professional, timely, and customer-focused manner
  • Collaborate closely with Engineering and Product teams to document bugs, reproduce issues, and prioritize fixes
  • Assist customers with remote troubleshooting tools and workflows, including remote desktop setup and device configuration
  • Create and maintain internal troubleshooting documentation, knowledge base content, and support guides
  • Support software releases, hardware compatibility testing, and operational readiness efforts
  • Participate in on-call rotations for critical outages and high-priority incidents

Qualifications & Skills

  • 1-5 years of experience in technical support, implementation, IT support, or a similar technical customer-facing role
  • Strong technical troubleshooting skills with the ability to diagnose both software and hardware-related issues
  • Experience working with POS systems, Android devices, payment systems, or similar technical environments preferred
  • Comfortable troubleshooting networking basics such as WiFi connectivity, routers, IP configuration, and remote access tools
  • Strong organizational skills and attention to detail when managing multiple issues simultaneously
  • Ability to work independently, prioritize effectively, and communicate clearly under pressure
  • Customer-focused mindset with strong written and verbal communication skills
  • Curious, hands-on, and motivated to continuously learn and improve technical expertise

Compensation

  • Compensation: The anticipated base salary for this position is $65,000 - $75,000. Individual offers are based on a variety of factors, including experience, skills, qualifications, and internal equity.  
  • Competitive equity package
  • Comprehensive medical, dental, and vision coverage
  • Unlimited flexible PTO

Why Scotch?

  • Solve meaningful technical problems: Work directly on issues that impact real-world business operations
  • Collaborate closely with Engineering: Help influence product quality and operational improvements
  • Grow your technical expertise: Gain hands-on experience across software, hardware, networking, and payments systems
  • Join a fast-growing company: Be part of a team building modern infrastructure for a massive industry

How to Apply

Email brett.medina@scotchpos.com with subject line "Technical Support Specialist - Tier 2".

In your email, please include: 

  • A brief overview of your technical support or troubleshooting experience
  • Any experience working with POS systems, Android devices, hardware support, or networking
  • An example of a complex technical issue you diagnosed or resolved
  • Why you're interested in Scotch and this role specifically

Scotch is an equal opportunity employer. We value diverse perspectives and are committed to creating an inclusive environment for all employees.

Apply