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Remote Technical Support Contractor Jobs in Colorado

Technical Program Manager, Strategy

Denver, CO ยท On-site +1

$132K - $171K/yr

Remote: Quarterly travel to hub locations for team syncs and alignment. Our Performance Culture We ... We foster a culture of psychological safety and mutual support. We operate as an integrated team ...

Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools (PDSS, fly-ins, visits, Engineering Symposium, Power Design Pro, etc.) to support and educate the ...

Provide guidance and support to technical and non-technical stakeholders throughout project ... Work Model: 100% Remote * City: Denver * Department: Engineering & Cons

This is a remote, flexible role for candidates who are analytical, commercially curious, and ... Support strategy, sourcing, diligence, product, growth, finance, and operations projects. WHO THIS ...

Provide guidance and support to technical and non-technical stakeholders throughout project ... Remote work model #LI-REMOTE * Competitive benefits package and competitive total compensation * An ...

Provide guidance and support to technical and non-technical stakeholders throughout project ... Remote work model #LI-REMOTE * Competitive benefits package and competitive total compensation * An ...

Provide guidance and support to technical and non-technical stakeholders throughout project ... Remote work model #LI-REMOTE * Competitive benefits package and competitive total compensation * An ...

Technical Marketing Manager

Denver, CO ยท On-site +1

$103K - $183K/yr

Translate messaging and positioning into tangible, technically credible assets that support product ... Canada Remote or US Remote Learn More About Autodesk Welcome to Autodesk! Amazing things are ...

Showing results 21-40

Remote Technical Support Contractor information

What does a remote technical support contractor do?

A Remote Technical Support Contractor provides technical assistance to clients or customers from a remote location, typically via phone, email, or chat. They troubleshoot hardware, software, and network issues, guide users through problem-solving steps, and may also install or configure software remotely. Contractors work independently and often support multiple clients or companies, ensuring technology runs smoothly without being physically present on-site.

What is the difference between Remote Technical Support Contractor vs Remote Help Desk Technician?

AspectRemote Technical Support ContractorRemote Help Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+)IT certifications often preferred, similar to support roles
Work EnvironmentContract basis, often freelance or temporaryFull-time or part-time, employed by a company
Employer & IndustryTech companies, IT service providers, freelance clientsCorporate IT departments, MSPs, retail, and service industries
Search & Comparison IntentContract roles, freelance support, remote troubleshootingHelp desk support, customer service, technical assistance

The main difference is that a Remote Technical Support Contractor works on a contractual basis providing specialized troubleshooting, while a Remote Help Desk Technician is typically a full-time employee offering general support. Contractors often have more flexibility and focus on specific issues, whereas help desk technicians handle a broader range of user inquiries.

What are the key skills and qualifications needed to thrive as a remote technical support contractor?

To thrive as a Remote Technical Support Contractor, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and relevant technical certifications such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with remote desktop software, ticketing systems like Zendesk or ServiceNow, and communication platforms is typically required. Excellent problem-solving, patience, and clear communication skills help you efficiently resolve user issues in a remote environment. These competencies ensure timely and effective technical support, resulting in high user satisfaction and minimal downtime.

What are some common challenges faced by remote technical support contractors, and how can they be managed effectively?

Remote Technical Support Contractors often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and maintaining clear communication with clients who may have varying technical knowledge. To manage these challenges, it's important to utilize robust remote access tools, prioritize tasks based on urgency, and develop strong documentation and communication skills. Proactively setting clear expectations with clients and collaborating closely with other technical team members can also help ensure smooth resolution of technical issues.
What are popular job titles related to Remote Technical Support Contractor jobs in Colorado? For Remote Technical Support Contractor jobs in Colorado, the most frequently searched job titles are:
Infographic showing various Remote Technical Support Contractor job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Modernization Software Engineer

Odyssey Systems Consulting Group, Ltd.

Colorado Springs, CO โ€ข On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 hours ago


Job description

Odyssey Systems has an exciting new opportunity for a Modernization Software Engineer for the Engineering, Professional, and Administrative Support Services (EPASS) Contract at Peterson SFB supporting SYD 85 in the S5. As the Principal Modernization S/W Engineer, you will support the Government program office in the oversight, review, and assessment of prime contractor-led software modernization and development activities. The focus of this function is to provide the Government with independent technical evaluation of software architecture, algorithm performance, open system architecture, communications flow, and data strategies to ensure program objectives are met.


This is a full-time position at Peterson Space Force Base, Colorado


Duties include but are not limited to:

  • Review and evaluate contractor-performed analyses of the existing software architecture, code base, and performance, providing the Government with independent assessments of software deficiencies, obsolescence, and maintainability issues.
  • Assess and provide technical recommendations on contractor-proposed software modernization strategies, including architectural redesigns, algorithm enhancements (e.g., signal processing, tracking, data fusion), and data format modifications (e.g., message formats, database structures).
  • Oversee the prime contractorโ€™s software development life-cycle, including adherence to modern practices such as Agile and DevSecOps, providing the Government with an independent assessment of progress, risks, and quality.
  • Review, comment on, and recommend for Government approval all contractor-generated software documentation, including, but not limited to, Software Requirements Specifications (SRS), Software Design Documents (SDD), and Interface Control Documents (ICDs).
  • Oversee and witness prime contractor-led software testing activities (including unit, integration, and performance testing). Analyze test plans and results to ensure software requirements are fully verified and advise the Government on software readiness.
  • Collaborate with Government hardware, systems, and cybersecurity engineers to ensure software and hardware modernization efforts are fully integrated and aligned across all system interfaces.
  • Assess, assist, and provide recommendations for Modular Open System Architecture definition, requirements, implementation, verification, and validation.
  • Provide subject matter expertise on software-related risks and opportunities during technical reviews, configuration management boards, and other program management activities.
  • Provide continuous technical support and recommendations to the Government team throughout all phases of the acquisition life-cycle, including major technical reviews (e.g., SRR, PDR, CDR), configuration management, and system-level testing.
  • Assist with Configuration Control Boards, Engineering Trades, Requirements Verification, Requirements Mapping, and all aspects of baseline management at all levels of the program.

Citizenship: Must be a US citizen

Minimum Required Qualifications:

Clearance: Ability to obtain and maintain Top Secret clearance.

Education: BS in Engineering, Computer Science, or related field

Years of Experience: 8 years of relevant experience in the following listed below, at least 3 years of which must be in the DoD

Certifications: Ability to obtain a Security + or equivalent

Preferred Qualifications:

Clearance: Active TS clearance

Education: BS in Engineering, Computer Science, or related field

Years of experience: 8 years of relevant experience in the following listed below, at least 3 years of which must be in the DoD

Certifications: CompTIA Security + or equivalent

Additional Information:

Location: Peterson Space Force Base Colorado Springs, CO- Potential for remote for the right candidate

Travel: 10-20%

Remote, Onsite, or Hybrid: Hybrid- Approx.1-2 days remote.  Subject to change based on Government discretion

#LI-JK1


Odyssey is a world-class technical, engineering, and integration company serving the warfighting ecosystem with airborne integration, ISR, C2, and warfighter readiness capabilities. Odyssey meets the militaryโ€™s operational needs by integrating layered defense systems from equipment, technology, and services to data, information, and business operations. We streamline defense acquisition and sustainment, engineering the technical battlefield with domain-specific proficiency to ensure lethality. Odyssey is dedicated to excellent contract execution, peak organizational performance, and fostering a workplace built on employee care.

Odyssey is proud to live out our core values of commitment, ambition, and respect in our work and communities through OdysseyCares, a philanthropic group focused on giving back through direct donations, an employer match program, and volunteering events.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


Final compensation for this position will be determined by various factors such as the Federal Government contract labor categories and contract wage rates, relevant work experience, specific skills and competencies, geographic location, education, and certifications.

This position is filled through continuous recruitment and will remain open until a sufficient pool of applications has been received.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, Tricare supplement, short-term disability, long-term disability, 401(k) match, flexible spending accounts, health savings accounts, employee assistance program, learning and development benefit, paid time off, and holidays.
Odyssey Benefits