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Amazon It Support Engineer Jobs (NOW HIRING)

Nextgen Technologies

IT Support Engineer

San Mateo, CA

$70K/yr

Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position: Full Time Description: Looking for a qualified and high-energy IT Support Engineer to handle desk ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

Company Description Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position: Full Time Description: Looking for a qualified and high-energy IT Support ...

Amazon Stores

IT Support Engineer I, OTS

Tracy, CA · On-site

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are ... About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to ...

Amazon

IT Support Engineer II, OTS

Albuquerque, NM · On-site

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are ... As an IT Support Engineer II, you will use your technical knowledge and specialized skills to ...

Alleare Consulting

IT Support Engineer

Dallas, TX

IT Support Engineer Fulltime Dallas, TX (on-site) IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our client s team and work on-site at their corporate headquarters in Dallas, TX. The ...

Alleare Consulting

IT Support Engineer

Dallas, TX

IT Support Engineer Fulltime Dallas, TX (on-site) IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our client's team and work on-site at their corporate headquarters in Dallas, TX. The ...

Link Technologies

IT Support Engineer

Las Vegas, NV · On-site

Link Technologies (LinkTechConsulting.com) is currently seeking an IT Support Engineer for an opportunity in Las Vegas, NV. About the Role Link Technologies is seeking a hands-on IT Support Engineer ...

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All JobsAmazon It Support Engineer Jobs

Amazon It Support Engineer information

See salary details

$16

$39

$68

How much do amazon it support engineer jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for amazon it support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Amazon IT Support Engineer vs Amazon Network Technician?

AspectAmazon IT Support EngineerAmazon Network Technician
Required CertificationsCompTIA A+, Network+, Microsoft certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentData centers, corporate offices, remote supportNetwork infrastructure sites, data centers, on-site troubleshooting
Industry UsageIT support, hardware/software troubleshooting, user supportNetwork setup, maintenance, and troubleshooting
Common Search/ComparisonYesNo

The Amazon IT Support Engineer primarily handles hardware and software support, troubleshooting user issues, and maintaining IT systems. In contrast, the Amazon Network Technician focuses on network infrastructure, including setup, maintenance, and troubleshooting of network hardware. Both roles require technical certifications and work in similar environments, but their core responsibilities differ, making them distinct career paths within Amazon's tech support and network teams.

What are the main challenges Amazon IT Support Engineers face when supporting a large-scale, fast-paced environment?

Amazon IT Support Engineers often encounter challenges such as managing high ticket volumes, troubleshooting diverse hardware and software issues, and adapting quickly to evolving technologies. Working in a fast-paced, 24/7 environment requires strong prioritization skills and effective communication across different teams. Engineers must also be proactive in identifying recurring problems and implementing solutions to improve system reliability and user satisfaction.

What are the key skills and qualifications needed to thrive as an Amazon IT Support Engineer, and why are they important?

To thrive as an Amazon IT Support Engineer, you need a solid understanding of computer hardware, networking, operating systems, and troubleshooting, typically supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified IT Professional (MCITP). Proficiency with ticketing systems, remote desktop tools, and Amazon's internal IT platforms is commonly required. Strong problem-solving skills, effective communication, and a customer-focused mindset help you excel in resolving technical issues and supporting colleagues. These abilities are crucial for maintaining seamless operations and minimizing downtime in Amazon's fast-paced, technology-driven environment.

What does an Amazon IT Support Engineer do?

An Amazon IT Support Engineer is responsible for maintaining and troubleshooting the technology infrastructure that supports Amazon's operations. This includes providing technical assistance to employees, managing computer systems, networks, and hardware, and ensuring that any IT issues are resolved quickly to minimize downtime. They often work in a fast-paced environment and may handle tasks like system upgrades, software installations, and network security. Their role is essential for keeping Amazon's technology running smoothly and supporting the productivity of other teams.
More about Amazon It Support Engineer jobs
What cities are hiring for Amazon It Support Engineer jobs? Cities with the most Amazon It Support Engineer job openings:
What states have the most Amazon It Support Engineer jobs? States with the most job openings for Amazon It Support Engineer jobs include:
What job categories do people searching Amazon It Support Engineer jobs look for? The top searched job categories for Amazon It Support Engineer jobs are:
Amazon It Support Engineer jobs near you
Infographic showing various Amazon It Support Engineer job openings in the United States as of May 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
IT Support Associate II, IT Warehouse, Logistics and Imaging Team (LIT)

IT Support Associate II, IT Warehouse, Logistics and Imaging Team (LIT)

Amazon

Renton, WA • On-site

Full-time

Posted 5 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,823 frontline employees who took The Breakroom Quiz

7th of 39 rated national retailers

Job description

At Amazon, we strive to be Earth's most customer-centric company, where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the customer experience. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment.

Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun.
Amazon's IT Services organization supports all Amazonians at corporate offices, ensuring they have the technology and resources needed to innovate and excel. The Logistics and Imaging Team (LIT) is a critical part of this mission, operating in a warehouse environment to image, deploy, and manage the lifecycle of all end-user IT equipment for individuals and offices across the United States.
We are seeking a skilled and proactive IT Support Associate to join our team to both support day-to-day operations and project-based initiatives that enhance our operational efficiency and service delivery

This role offers an opportunity to leverage your technical expertise and problem-solving skills to make a significant impact on Amazon's corporate IT Logistics.
You'll join a diverse team of IT Support associates and engineers, supply chain specialists, program managers, operations managers, and other vital roles. You'll collaborate with people across IT Services to help us deliver the highest standards for IT Logistics, ensuring that our customers have the equipment they need to perform their jobs. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
Support day-to-day IT Imaging responsibilities, which may include imaging, troubleshooting, data destruction, repair, or other tasks
Support and collaborate on IT projects related to imaging, deployment, and lifecycle management of end-user equipment
Maintain technical documentation, including standard operating procedures and knowledge base articles
Provide escalation support for challenging technical problems
Contribute to the development and implementation of technical solutions to improve operational efficiency and service quality
Physical Requirements:
Ability to stand/walk for 8-10 hours at a time
Must be able to bend and lift equipment up to 49 lbs throughout the shift
About the team
Amazon's IT Services organization supports all Amazonians at corporate offices, ensuring they have the technology and resources needed to innovate and excel

The Logistics and Imaging Team (ITS-LIT) is a critical part of this mission, operating in a warehouse environment to image, deploy, and manage the lifecycle of all end-user IT equipment for individuals and offices across the United States.

What Amazon employees say

Pay

Benefits

Hours and flexibility

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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