About OTS Operations is at the heart of Amazon's business. We are known for our speed, accuracy ... About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to ...
About OTS Operations is at the heart of Amazon's business. We are known for our speed, accuracy ... About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to ...
IT Support Engineer
Torrance, CA · On-site
NVTS) is a high-growth, publicly traded technology company seeking an IT Support Engineer to handle the full range of end-user support requests. The ideal candidate will be self-motivated, energetic ...
IT Support Engineer
Torrance, CA · On-site
NVTS) is a high-growth, publicly traded technology company seeking an IT Support Engineer to handle the full range of end-user support requests. The ideal candidate will be self-motivated, energetic ...
IT Support Engineer
$79K - $88K/yr
We are looking for an IT Support Engineer who will be the central point of contact for providing IT support to a diverse team at the crossroads of technology and food. Reporting to the Senior Manager ...
New
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IT Support Engineer
$79K - $88K/yr
We are looking for an IT Support Engineer who will be the central point of contact for providing IT support to a diverse team at the crossroads of technology and food. Reporting to the Senior Manager ...
New
ITS Support Engineer I
Nashville, TN · On-site
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...
ITS Support Engineer I
Nashville, TN · On-site
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...
IT Support Engineer
Lexington, SC · On-site
As the IT Support Engineer, you will be responsible for handling all elevated incidents and service requests through service management tools. This role will involve taking detailed notes of the ...
IT Support Engineer
Lexington, SC · On-site
As the IT Support Engineer, you will be responsible for handling all elevated incidents and service requests through service management tools. This role will involve taking detailed notes of the ...
As the IT Support Engineer, you will be responsible for handling all elevated incidents and service requests through service management tools. This role will involve taking detailed notes of the ...
As the IT Support Engineer, you will be responsible for handling all elevated incidents and service requests through service management tools. This role will involve taking detailed notes of the ...
Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and ... About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to ...
Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and ... About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to ...
IT Support Engineer
Austin, TX · On-site
Driftwood Golf & Ranch Club is seeking an IT Support Engineer to join the Information Technology Department. In this role, you will provide technical assistance and support to internal users ...
IT Support Engineer
Austin, TX · On-site
Driftwood Golf & Ranch Club is seeking an IT Support Engineer to join the Information Technology Department. In this role, you will provide technical assistance and support to internal users ...
Title: IT Support Engineer Location: Los Angeles or San Francisco, CA Start: August/1st Visa: GC or USC is preferred. H4 EAD may work. Interview: In-Person Qualification / Requirements: * Network ...
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Title: IT Support Engineer Location: Los Angeles or San Francisco, CA Start: August/1st Visa: GC or USC is preferred. H4 EAD may work. Interview: In-Person Qualification / Requirements: * Network ...
IT Support Engineer
Albany, NY · On-site
$25/hr
Job Summary As an IT Support Engineer, you'll own support tickets from first response to verified resolution for our Albany customer base -- working onsite 40 hours/week. You'll troubleshoot end-user ...
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IT Support Engineer
Albany, NY · On-site
$25/hr
Job Summary As an IT Support Engineer, you'll own support tickets from first response to verified resolution for our Albany customer base -- working onsite 40 hours/week. You'll troubleshoot end-user ...
Engineer, IT Support
Norfolk, VA · On-site
$75K - $90K/yr
On-Site-Norfolk, VA Corporate Office ABOUT THE ROLE As an IT Support Engineer, you are the face of IT for HG's corporate users, based on-site in the Norfolk, Virginia corporate office, and one of the ...
Engineer, IT Support
Norfolk, VA · On-site
$75K - $90K/yr
On-Site-Norfolk, VA Corporate Office ABOUT THE ROLE As an IT Support Engineer, you are the face of IT for HG's corporate users, based on-site in the Norfolk, Virginia corporate office, and one of the ...
IT Support Engineer III
Flowood, MS · On-site
Description Position Overview The IT Support Engineer III is a senior technical role responsible for advanced troubleshooting, complex escalations, and project execution across nationwide client ...
IT Support Engineer III
Flowood, MS · On-site
Description Position Overview The IT Support Engineer III is a senior technical role responsible for advanced troubleshooting, complex escalations, and project execution across nationwide client ...
IT Support Engineer
Cranbury, NJ · On-site
$55K - $65K/yr
We are seeking an IT Support Engineer who takes pride in delivering an exceptional end-user experience and thrives in a fast-moving, service-oriented environment. You will provide L1 and L2 technical ...
IT Support Engineer
Cranbury, NJ · On-site
$55K - $65K/yr
We are seeking an IT Support Engineer who takes pride in delivering an exceptional end-user experience and thrives in a fast-moving, service-oriented environment. You will provide L1 and L2 technical ...
IT Support Engineer (Onsite)
Garrison, MD · On-site
Position: IT Support Engineer Duration: 12+ months Contract Location: Reno, NV (onsite) Qualifications: * 1+ years of experience in EUC / IT Operations / Infra Support. * Experience should not exceed ...
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IT Support Engineer (Onsite)
Garrison, MD · On-site
Position: IT Support Engineer Duration: 12+ months Contract Location: Reno, NV (onsite) Qualifications: * 1+ years of experience in EUC / IT Operations / Infra Support. * Experience should not exceed ...
New
IT Support Engineer III
Flowood, MS · On-site
Position Overview The IT Support Engineer III is a senior technical role responsible for advanced troubleshooting, complex escalations, and project execution across nationwide client environments ...
IT Support Engineer III
Flowood, MS · On-site
Position Overview The IT Support Engineer III is a senior technical role responsible for advanced troubleshooting, complex escalations, and project execution across nationwide client environments ...
Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and ... About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to ...
Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and ... About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to ...
IT Support Engineer
$65K - $85K/yr
Training & development The IT Support Engineer is responsible for advanced installation, configuration, and support of Windows-based computers, network devices and services, software and mobile ...
Quick apply
Apply Early
IT Support Engineer
$65K - $85K/yr
Training & development The IT Support Engineer is responsible for advanced installation, configuration, and support of Windows-based computers, network devices and services, software and mobile ...
Apply Early
IT Support Engineer
Reading, PA · On-site
Our IT Support Engineer will be a key member of the internal IT team, responsible for ensuring standards of IT service expectations are met. The role will involve general duties ranging from set-up ...
IT Support Engineer
Reading, PA · On-site
Our IT Support Engineer will be a key member of the internal IT team, responsible for ensuring standards of IT service expectations are met. The role will involve general duties ranging from set-up ...
OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are ... As an IT Support Engineer II, you will use your technical knowledge and specialized skills to ...
OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are ... As an IT Support Engineer II, you will use your technical knowledge and specialized skills to ...
IT Support Engineer
Antioch, TN · On-site
$120K/yr
We are looking for an IT Support Engineer who will be responsible for maintaining and administering our company's computer networks. Your primary duties will include hardware, software, and other ...
IT Support Engineer
Antioch, TN · On-site
$120K/yr
We are looking for an IT Support Engineer who will be responsible for maintaining and administering our company's computer networks. Your primary duties will include hardware, software, and other ...
Amazon It Support Engineer information
See salary details
$16.59 - $21.26
4% of jobs
$21.26 - $25.94
9% of jobs
$29.81 is the 25th percentile. Wages below this are outliers.
$25.94 - $30.62
14% of jobs
$30.62 - $35.29
15% of jobs
The median wage is $37.48 / hr.
$35.29 - $39.97
17% of jobs
$39.97 - $44.65
16% of jobs
$44.78 is the 75th percentile. Wages above this are outliers.
$44.65 - $49.32
9% of jobs
$49.32 - $54
7% of jobs
$54 - $58.68
4% of jobs
$58.68 - $63.35
3% of jobs
$63.35 - $68.03
1% of jobs
$16
$39
$68
How much do amazon it support engineer jobs pay per hour?
As of Jul 3, 2026, the average hourly pay for amazon it support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.
What is the difference between Amazon IT Support Engineer vs Amazon Network Technician?
| Aspect | Amazon IT Support Engineer | Amazon Network Technician |
|---|---|---|
| Required Certifications | CompTIA A+, Network+, Microsoft certifications | CCNA, CompTIA Network+, Cisco certifications |
| Work Environment | Data centers, corporate offices, remote support | Network infrastructure sites, data centers, on-site troubleshooting |
| Industry Usage | IT support, hardware/software troubleshooting, user support | Network setup, maintenance, and troubleshooting |
| Common Search/Comparison | Yes | No |
The Amazon IT Support Engineer primarily handles hardware and software support, troubleshooting user issues, and maintaining IT systems. In contrast, the Amazon Network Technician focuses on network infrastructure, including setup, maintenance, and troubleshooting of network hardware. Both roles require technical certifications and work in similar environments, but their core responsibilities differ, making them distinct career paths within Amazon's tech support and network teams.
What are the main challenges Amazon IT Support Engineers face when supporting a large-scale, fast-paced environment?
Amazon IT Support Engineers often encounter challenges such as managing high ticket volumes, troubleshooting diverse hardware and software issues, and adapting quickly to evolving technologies. Working in a fast-paced, 24/7 environment requires strong prioritization skills and effective communication across different teams. Engineers must also be proactive in identifying recurring problems and implementing solutions to improve system reliability and user satisfaction.
What are the key skills and qualifications needed to thrive as an Amazon IT Support Engineer, and why are they important?
To thrive as an Amazon IT Support Engineer, you need a solid understanding of computer hardware, networking, operating systems, and troubleshooting, typically supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified IT Professional (MCITP). Proficiency with ticketing systems, remote desktop tools, and Amazon's internal IT platforms is commonly required. Strong problem-solving skills, effective communication, and a customer-focused mindset help you excel in resolving technical issues and supporting colleagues. These abilities are crucial for maintaining seamless operations and minimizing downtime in Amazon's fast-paced, technology-driven environment.
What does an Amazon IT Support Engineer do?
An Amazon IT Support Engineer is responsible for maintaining and troubleshooting the technology infrastructure that supports Amazon's operations. This includes providing technical assistance to employees, managing computer systems, networks, and hardware, and ensuring that any IT issues are resolved quickly to minimize downtime. They often work in a fast-paced environment and may handle tasks like system upgrades, software installations, and network security. Their role is essential for keeping Amazon's technology running smoothly and supporting the productivity of other teams.
More about Amazon It Support Engineer jobs
What cities are hiring for Amazon It Support Engineer jobs? Cities with the most Amazon It Support Engineer job openings:
What states have the most Amazon It Support Engineer jobs? States with the most job openings for Amazon It Support Engineer jobs include:
What job categories do people searching Amazon It Support Engineer jobs look for? The top searched job categories for Amazon It Support Engineer jobs are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 22 days ago
Amazon rating
7.4
Based on 6,923 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
About OTS
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).
Key job responsibilities
- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
- Ensuring infrastructure networking and computing systems remain available during production hours.
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Managing local technical projects.
- Maintaining or creating policies, procedures, and processes.
- Identifying root-causes of operational issues and process inefficiencies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Traveling within your local or regional area to support our customers.
BASIC QUALIFICATIONS- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma
PREFERRED QUALIFICATIONS- 2+ years of computer networking experience
- Experience supporting video conference and teleconference equipment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
USA, NY, Pembroke - 25.00 - 41.00 USD hourly
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).
Key job responsibilities
- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
- Ensuring infrastructure networking and computing systems remain available during production hours.
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Managing local technical projects.
- Maintaining or creating policies, procedures, and processes.
- Identifying root-causes of operational issues and process inefficiencies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Traveling within your local or regional area to support our customers.
BASIC QUALIFICATIONS- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma
PREFERRED QUALIFICATIONS- 2+ years of computer networking experience
- Experience supporting video conference and teleconference equipment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, Pembroke - 25.00 - 41.00 USD hourly
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US