ZipRecruiter

Log In

1

Level 1 Technical Support Engineer Jobs (NOW HIRING)

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Troubleshoot across APIs, integrations, logs, and infrastructure (not just UI-level issues ... Attracting and retaining the very best people is our #1 priority. That's why we offer our team best ...

Qualys

Technical Support Engineer

Raleigh, NC

Technical Support Engineer ( Bilingual : English / Spanish ) The Technical Support Team is ... level. Required: 1-2 years of experience in a technical support role. Unix/Linux experience in an ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

Verkada

Technical Support Engineer

San Mateo, CA

This role will report to one of our Technical Support Engineering Managers and is based on-site 5 days per week in San Mateo, CA. What You'll Do * Full-stack troubleshooting of the entire Verkada ...

Kalepa

Technical Support Engineer

OR · Remote

$85K - $135K/yr

USA (Remote) Kalepa is looking for an exceptional Technical Support Engineer with 3-5 years of ... Competitive salary (based on experience level). * Significant equity options package. * 401(k) plan ...

next page

Showing results 1-20

All JobsLevel 1 Technical Support Engineer Jobs

Level 1 Technical Support Engineer information

See salary details

$37.5K

$79K

$119.5K

How much do level 1 technical support engineer jobs pay per year?

As of Jun 21, 2026, the average yearly pay for level 1 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are Level 1 Technical Support Engineers?

Level 1 Technical Support Engineers are the first point of contact for customers experiencing technical issues with products or services. They handle basic troubleshooting tasks, answer questions, and resolve simple problems, often using a set script or procedures. If an issue is too complex, they escalate it to higher-level support teams. These engineers play a crucial role in ensuring customer satisfaction by providing timely and effective assistance.

What is the meaning of level?

In the context of a Level 1 Technical Support Engineer, 'level' refers to the tier or proficiency stage within a support hierarchy. Level 1 typically handles basic customer issues, troubleshooting common problems, and escalating more complex cases to higher support levels. It indicates the entry-level position in technical support roles, often requiring foundational technical knowledge and communication skills.

Is it leval or level?

The correct spelling is 'level.' In the context of a Level 1 Technical Support Engineer, it refers to the entry-level position within a support team, often requiring basic technical knowledge and customer service skills. Proper spelling ensures clear communication in job descriptions and professional documents.

What are the key skills and qualifications needed to thrive as a Level 1 Technical Support Engineer, and why are they important?

To thrive as a Level 1 Technical Support Engineer, you need a solid understanding of computer systems, troubleshooting, and basic networking, typically supported by a relevant degree or IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues quickly. These abilities ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What is another word for level?

In the context of a Level 1 Technical Support Engineer, the word 'level' often refers to the tier or rank within a support hierarchy. Common synonyms include 'tier,' 'rank,' or 'grade,' which indicate the complexity of issues handled and the experience required for the position.

What are some common challenges faced by Level 1 Technical Support Engineers, and how can they be managed effectively?

Level 1 Technical Support Engineers often encounter challenges such as handling a high volume of support tickets, dealing with frustrated users, and quickly diagnosing a wide variety of technical issues. Effective time management and strong communication skills are essential for success in this role. Building a solid understanding of common troubleshooting steps, maintaining detailed documentation, and knowing when to escalate issues to higher-level support can help manage these challenges efficiently. Regular feedback from more experienced team members and ongoing training also contribute to overcoming obstacles and growing within the support team.

What does word level mean?

In the context of a Level 1 Technical Support Engineer role, 'word level' typically refers to understanding and working with basic language and terminology related to technical issues. It involves communicating clearly with users and troubleshooting common problems without requiring advanced technical knowledge or complex scripting skills.

What is the difference between Level 1 Technical Support Engineer vs Help Desk Technician?

AspectLevel 1 Technical Support EngineerHelp Desk Technician
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentSupports internal or external users, troubleshooting hardware/software issuesPrimarily handles user inquiries, password resets, basic troubleshooting
Employer & Industry UsageCommon in IT service providers, tech companies, corporate ITWidely used in various industries, including corporate and SMBs

The main difference is that Level 1 Technical Support Engineers often handle more technical troubleshooting and may escalate complex issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles require similar certifications and are integral to IT support teams.

More about Level 1 Technical Support Engineer jobs
What job categories do people searching Level 1 Technical Support Engineer jobs look for? The top searched job categories for Level 1 Technical Support Engineer jobs are:
Level 1 Technical Support Engineer jobs near you
Infographic showing various Level 1 Technical Support Engineer job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Level One Technical Engineer

Level One Technical Engineer

Immense Networks

Baton Rouge, LA • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Immense Networks is looking for a Level One Technical Engineer with a passion for IT support, strong troubleshooting abilities, and a desire to grow their technical skills. This entry-level role focuses on providing first-line support for client issues, maintaining systems, and escalating more complex problems to senior engineers. The ideal candidate will demonstrate critical thinking, strong problem-solving abilities, and a sense of urgency when addressing client needs.

Responsibilities:

• Provide remote and on-site technical support to end users.

• Troubleshoot basic hardware, software, and network issues.

• Configure and deploy desktops, laptops, printers, and peripheral devices.

• Assist with onboarding/offboarding of users, including account creation and device setup.

• Perform routine maintenance tasks and system updates.

• Monitor and respond to support tickets in a timely and professional manner.

• Escalate unresolved issues to Level Two Engineers when necessary.

• Document support steps, resolutions, and system configurations.

• Maintain asset inventory and assist with equipment tracking.

• Support Microsoft 365 services such as Outlook, Teams, and OneDrive.

Requirements:

• 0–2 years of experience in an IT support or help desk role.

• Foundational knowledge of networking concepts (TCP/IP, DNS, DHCP).

• Familiarity with Microsoft 365 Administration and Windows operating systems.

• Basic understanding of Active Directory, Azure Active Directory, and user management.

• Strong critical thinking and problem-solving skills.

• Ability to prioritize tasks and respond with a sense of urgency.

• Excellent communication skills and customer service mindset.

• Ability to follow procedures and escalate when appropriate.

• Willingness to learn new technologies and grow within the role.

• Certifications such as MS-900: Microsoft 365 fundamentals are a plus.

Why Join Us?

• Competitive salary and benefits package.

• Opportunities for professional growth and certifications.

• A collaborative and innovative work environment.

• Work on cutting-edge technology solutions for a variety of industries.

Company Description

Founded in 2005, Immense Networks is an IT consulting firm that utilizes technology, automation, and our rockstar team to help our clients achieve their technology-related goals. We are client-focused and always work in our clients' sincere best interests. Our vision is to be the premier technology partner for our small business clients.