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Level 1 Technical Support Engineer Jobs (NOW HIRING)

Onit, Inc

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Technical Support Engineer - Level 2

New York, NY · On-site

$60K - $70K/yr

Technical Support Engineer - Level 2 Pro4ia is a global technology services company, providing ... level 1 or 2. · Support for Microsoft Windows Server, MAC OS, Citrix and VMWare technologies. · ...

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Assa Abloy

Technical Support Engineer

Austin, TX · On-site

The primary objective is to manage support cases in accordance with service level agreements (SLA ... Programming proficiency in at least one language, including Java, Python, C, Perl, JavaScript, or ...

ASSA ABLOY

Technical Support Engineer

Austin, TX · On-site

The primary objective is to manage support cases in accordance with service level agreements (SLA ... Programming proficiency in at least one language, including Java, Python, C, Perl, JavaScript, or ...

SAIC

Tier One Technical Support

Aberdeen, MD · On-site

$80K - $120K/yr

S. Army Combat Capabilities Development Command (CCDEVCOM), Engineering and Systems Integration ... Other duties will include Tier 1 level support covering: * User Account Management. * Monitor ...

WAZER

Technical Support Engineer

Yonkers, NY · On-site

As a Tier 2 Technical Support Engineer, you are the bridge between our users and our engineering ... 1 cannot resolve. * Act as the first level of support for our Reseller Network * Deescalate ...

Medidata Solutions

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless ... As with all roles, Medidata sets ranges based on a number of factors including function, level ...

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable ... Exercises expert-level knowledge in use of internal tools and robot log data in the diagnostic ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the ... As a member of our Technical Support Engineering team, you will support the entire suite of Verkada ...

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Level 1 Technical Support Engineer information

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How much do level 1 technical support engineer jobs pay per year?

As of Aug 1, 2026, the average yearly pay for level 1 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a level 1 support engineer?

A Level 1 Support Engineer is an entry-level technical support professional responsible for handling basic customer issues, troubleshooting common hardware and software problems, and providing initial assistance. They typically use ticketing systems and diagnostic tools, and their role often involves escalating complex issues to higher support tiers.

What are Level 1 Technical Support Engineers?

Level 1 Technical Support Engineers are the first point of contact for customers experiencing technical issues with products or services. They handle basic troubleshooting tasks, answer questions, and resolve simple problems, often using a set script or procedures. If an issue is too complex, they escalate it to higher-level support teams. These engineers play a crucial role in ensuring customer satisfaction by providing timely and effective assistance.

What is L1 L2 L3 support engineer?

A Level 1 (L1) support engineer handles basic customer issues, such as password resets and troubleshooting common problems. Level 2 (L2) engineers address more complex technical issues that require deeper knowledge, while Level 3 (L3) engineers are experts who resolve advanced or escalated problems, often involving system architecture or code. These support levels help organize technical support teams and ensure efficient issue resolution based on complexity.

What are the key skills and qualifications needed to thrive as a Level 1 Technical Support Engineer, and why are they important?

To thrive as a Level 1 Technical Support Engineer, you need a solid understanding of computer systems, troubleshooting, and basic networking, typically supported by a relevant degree or IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues quickly. These abilities ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced by Level 1 Technical Support Engineers, and how can they be managed effectively?

Level 1 Technical Support Engineers often encounter challenges such as handling a high volume of support tickets, dealing with frustrated users, and quickly diagnosing a wide variety of technical issues. Effective time management and strong communication skills are essential for success in this role. Building a solid understanding of common troubleshooting steps, maintaining detailed documentation, and knowing when to escalate issues to higher-level support can help manage these challenges efficiently. Regular feedback from more experienced team members and ongoing training also contribute to overcoming obstacles and growing within the support team.

What engineer makes $500,000 a year?

While most Level 1 Technical Support Engineers earn significantly less, some senior or specialized engineers in high-demand fields such as software engineering, data science, or cybersecurity can reach or exceed $500,000 annually, especially with bonuses, stock options, or in high-cost-of-living areas. Achieving this level typically requires extensive experience, advanced skills, and often working in senior or executive roles within technology companies.

What is a L1 technical support engineer?

A Level 1 (L1) Technical Support Engineer is an entry-level role responsible for providing basic technical assistance to customers or end-users. They handle common issues, troubleshoot hardware and software problems, and escalate more complex cases to higher support levels as needed, often using ticketing systems and remote tools.

What is the difference between Level 1 Technical Support Engineer vs Help Desk Technician?

AspectLevel 1 Technical Support EngineerHelp Desk Technician
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentSupports internal or external users, troubleshooting hardware/software issuesPrimarily handles user inquiries, password resets, basic troubleshooting
Employer & Industry UsageCommon in IT service providers, tech companies, corporate ITWidely used in various industries, including corporate and SMBs

The main difference is that Level 1 Technical Support Engineers often handle more technical troubleshooting and may escalate complex issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles require similar certifications and are integral to IT support teams.

More about Level 1 Technical Support Engineer jobs
What job categories do people searching Level 1 Technical Support Engineer jobs look for? The top searched job categories for Level 1 Technical Support Engineer jobs are:
Level 1 Technical Support Engineer jobs near you
Infographic showing various Level 1 Technical Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer - Level 2

Onit, Inc

New York, NY • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

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Job description

Technical Support Engineer – Level 2


Pro4ia is a global technology services company, providing solutions and expertise as a trusted technology partner. We apply our enterprise-level project management skills to core IT services so clients can achieve predictable and reliable results.


The Technical Support Engineer demonstrates strong customer service and troubleshooting skills to resolve all technical issues for our clients. The Technical Support Engineer will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues.


RESPONSIBILITIES


· Provides off-site technical support to customers on installations, usage, or maintenance of company products to ensure that the system is functioning according to specifications

· Provide level 2 and 3 support through our help desk ticketing system in time to meet our client obligations.

· Respond to and resolve advanced level desktop, server, and network issues that have been escalated from level 1 or 2.

· Support for Microsoft Windows Server, MAC OS, Citrix and VMWare technologies.

· Support for the Microsoft Windows stack, DNS, DHCP, Active Directory, Exchange in-house and hosted e-mail systems.

· The ability to participate effectively in multiple support efforts and provide technical expertise.

· Create and maintain client-related documentation.

· Actively participate as a strategic member of the technology team, including participating in team meetings and providing technical support for our managed service clients.


REQUIRED EXPERIENCE


· 7+ years of experience in Microsoft Windows desktop and server operating systems; MAC OS technologies.

· Bachelor’s degree in computer science or equivalent experience.

· MCSA Preferred.

· Advanced level experience with Server, Desktop, and Network support are required.

· Expert in installing, optimizing, maintaining and securing of Microsoft Windows Servers, Active Directory Microsoft Exchange (in- house and hosted) environments.

· Expertise with building and supporting Citrix XenApp and XenServer, VMWare vSphere, and Microsoft Hyper-V technologies.

· Excellent verbal and written communication skills.

· Exceptional customer service and phone etiquette skills.

· Team player, ability to work on multiple, concurrent tasks and adapt to shifting priorities.

· Detail oriented and strong problem-solving capabilities.

· Ability to work proactively and collaboratively with entire staff

· Ability to adjust work schedule to meet deadlines and work independently

· Accountability, adaptability, assertiveness, dependability, initiative, and responsiveness are essential.

· Desire and demonstrated ability to continuously learn (new technologies, client business issues, other job functions, etc.)

· Discretion and good sense in dealing with clients and willingness to see a problem through to its resolution.

Company Description

Sister company of Pro4ia Inc. (http://www.pro4ia.com/)