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Level 1 Technical Support Engineer Jobs (NOW HIRING)

ASSA ABLOY

Technical Support Engineer

Austin, TX

The primary objective is to manage support cases in accordance with service level agreements (SLA ... Programming proficiency in at least one language, including Java, Python, C, Perl, JavaScript, or ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Troubleshoot across APIs, integrations, logs, and infrastructure (not just UI-level issues ... Attracting and retaining the very best people is our #1 priority. That's why we offer our team best ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Cypress HCM

Technical Support Engineer

San Francisco, CA · On-site

$39.21 - $44.13/hr

Technical Support Engineer Description: * We are seeking a talented and customer-focused Technical ... ensuring a high level of satisfaction and ensuring low total resolution time * Work cross ...

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in ... Preferred Industry-accepted certifications or equivalent work experience in one or more of the ...

Transact Campus Inc

Technical Support Engineer

Atlanta, GA · On-site +1

$44K - $74K/yr

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers ... one who burns the organization out. This position is classified as non-exempt under the Fair Labor ...

AutoAlert

Tier 1 Technical Support

Kansas City, MO · On-site

$36K - $45K/yr

Description Tier 1 Technical Support Location - Kansas City Working Group - 3 Travel Required - No Classification - Non-Exempt Leadership Level - GS 3 to GS 4 *Core Competencies associated with this ...

Symbotic

Technical Support Engineer

The Technical Support Engineer is responsible for executing structured technical troubleshooting ... Perform and lead hands-on fixes at the desktop level, including installing and upgrading software ...

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Level 1 Technical Support Engineer information

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$37.5K

$79K

$119.5K

How much do level 1 technical support engineer jobs pay per year?

As of Jul 11, 2026, the average yearly pay for level 1 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a level 1 support engineer?

A Level 1 Support Engineer is an entry-level technical support professional responsible for handling basic customer issues, troubleshooting common hardware and software problems, and providing initial assistance. They typically use ticketing systems and diagnostic tools, and their role often involves escalating complex issues to higher support tiers.

What are Level 1 Technical Support Engineers?

Level 1 Technical Support Engineers are the first point of contact for customers experiencing technical issues with products or services. They handle basic troubleshooting tasks, answer questions, and resolve simple problems, often using a set script or procedures. If an issue is too complex, they escalate it to higher-level support teams. These engineers play a crucial role in ensuring customer satisfaction by providing timely and effective assistance.

What is L1 L2 L3 support engineer?

A Level 1 (L1) support engineer handles basic customer issues, such as password resets and troubleshooting common problems. Level 2 (L2) engineers address more complex technical issues that require deeper knowledge, while Level 3 (L3) engineers are experts who resolve advanced or escalated problems, often involving system architecture or code. These support levels help organize technical support teams and ensure efficient issue resolution based on complexity.

What are the key skills and qualifications needed to thrive as a Level 1 Technical Support Engineer, and why are they important?

To thrive as a Level 1 Technical Support Engineer, you need a solid understanding of computer systems, troubleshooting, and basic networking, typically supported by a relevant degree or IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues quickly. These abilities ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced by Level 1 Technical Support Engineers, and how can they be managed effectively?

Level 1 Technical Support Engineers often encounter challenges such as handling a high volume of support tickets, dealing with frustrated users, and quickly diagnosing a wide variety of technical issues. Effective time management and strong communication skills are essential for success in this role. Building a solid understanding of common troubleshooting steps, maintaining detailed documentation, and knowing when to escalate issues to higher-level support can help manage these challenges efficiently. Regular feedback from more experienced team members and ongoing training also contribute to overcoming obstacles and growing within the support team.

What engineer makes $500,000 a year?

While most Level 1 Technical Support Engineers earn significantly less, some senior or specialized engineers in high-demand fields such as software engineering, data science, or cybersecurity can reach or exceed $500,000 annually, especially with bonuses, stock options, or in high-cost-of-living areas. Achieving this level typically requires extensive experience, advanced skills, and often working in senior or executive roles within technology companies.

What is a L1 technical support engineer?

A Level 1 (L1) Technical Support Engineer is an entry-level role responsible for providing basic technical assistance to customers or end-users. They handle common issues, troubleshoot hardware and software problems, and escalate more complex cases to higher support levels as needed, often using ticketing systems and remote tools.

What is the difference between Level 1 Technical Support Engineer vs Help Desk Technician?

AspectLevel 1 Technical Support EngineerHelp Desk Technician
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentSupports internal or external users, troubleshooting hardware/software issuesPrimarily handles user inquiries, password resets, basic troubleshooting
Employer & Industry UsageCommon in IT service providers, tech companies, corporate ITWidely used in various industries, including corporate and SMBs

The main difference is that Level 1 Technical Support Engineers often handle more technical troubleshooting and may escalate complex issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles require similar certifications and are integral to IT support teams.

More about Level 1 Technical Support Engineer jobs
What job categories do people searching Level 1 Technical Support Engineer jobs look for? The top searched job categories for Level 1 Technical Support Engineer jobs are:
Level 1 Technical Support Engineer jobs near you
Infographic showing various Level 1 Technical Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Technical Support Level 1 - REMOTE U.S.

Technical Support Level 1 - REMOTE U.S.

MARKETTIME, LLC

Dallas, TX • On-site

$40K/yr

Full-time

Posted 16 days ago

Job description

JOB DESCRIPTION

JOB TITLE: Level 1 Technical Support

DEPARTMENT: Technical Support

REPORTS TO: Technical Support Manager

CLASSIFICATION: EXEMPT

LOCATION: Remote, United States

SUMMARY OF DUTIES AND RESPONSIBILITIES

The Level 1 Technical Support Technician serves as a front-line resource for assisting customers with product-related questions, technical issues, and system troubleshooting. This role is responsible for delivering high-quality support experiences through timely and accurate resolution of issues, while escalating more complex cases to Level 2 when appropriate. Level 1 Technicians primarily handle general support, user guidance, and initial troubleshooting steps.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Respond to customer inquiries via phone and email with professionalism, technical accuracy, and empathy, ensuring a high level of customer satisfaction through timely and effective resolution
  • Diagnose and resolve technical issues, provide product guidance, and escalate more complex problems as needed
  • Accurately document customer interactions in the ticketing system, including call summaries and troubleshooting steps when applicable, ensuring all relevant details are captured during escalations
  • Escalate issues that require action outside the scope of Technical Support, ensuring timely handoff and resolution
  • Adhere to all departmental Standard Operating Procedures (SOPs), including those related to troubleshooting, escalation, scheduling, and attendance

EDUCATION AND EXPERIENCE

  • High School Diploma
  • Minimum of 1 year of customer service or technical support experience required
  • Experience using basic SQL queries or similar database tools for troubleshooting and data retrieval is preferred
  • Background in SaaS, software support, or a technical customer-facing environment is preferred