ZipRecruiter

Log In

1

Level 1 Technical Support Engineer Jobs (NOW HIRING)

Immense Networks

Be Seen First

Level One Technical Engineer

Baton Rouge, LA · On-site

$20 - $25/hr

Immense Networks is looking for a Level One Technical Engineer with a passion for IT support, strong troubleshooting abilities, and a desire to grow their technical skills. This entry-level role ...

SAIC

Tier One Technical Support

Aberdeen, MD · On-site

$80K - $120K/yr

S. Army Combat Capabilities Development Command (CCDEVCOM), Engineering and Systems Integration ... Other duties will include Tier 1 level support covering: * User Account Management. * Monitor ...

10Beauty

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field ...

New

Stefanini

Technical Support Engineer

Hagerstown, MD · On-site

... Call: +1 / Email: Work LocationReport-to location is flexible to either Greensboro, NC, or ... Lead level is a specialist in Technical Support Engineering, typically obtained through education ...

Solovis

Technical Support Engineer

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Securiti.ai

Technical Support Engineer

Concord, NC

Proficiency in one or more Technical Support systems, such as Zendesk. * Strong presence with ... of the engineer. About Us Securiti is an innovation leader in Autonomous Data Intelligence ...

Sciton

Technical Support Engineer

Palo Alto, CA

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

Medidata Solutions

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless ... As with all roles, Medidata sets ranges based on a number of factors including function, level ...

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable ... Exercises expert-level knowledge in use of internal tools and robot log data in the diagnostic ...

next page

Showing results 1-20

All JobsTechnology JobsInformation Technology JobsTechnology Engineer JobsLevel 1 Technical Support Engineer Jobs

Level 1 Technical Support Engineer information

See salary details

$37.5K

$79K

$119.5K

How much do level 1 technical support engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for level 1 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a level 1 technical support engineer?

Level 1 Technical Support Engineers are the first point of contact for customers experiencing technical issues with products or services. They handle basic troubleshooting tasks, answer questions, and resolve simple problems, often using a set script or procedures. If an issue is too complex, they escalate it to higher-level support teams. These engineers play a crucial role in ensuring customer satisfaction by providing timely and effective assistance.

What are the key skills and qualifications needed to thrive as a level 1 technical support engineer?

To thrive as a Level 1 Technical Support Engineer, you need a solid understanding of computer systems, troubleshooting, and basic networking, typically supported by a relevant degree or IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues quickly. These abilities ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced by level 1 technical support engineers, and how can they be managed effectively?

Level 1 Technical Support Engineers often encounter challenges such as handling a high volume of support tickets, dealing with frustrated users, and quickly diagnosing a wide variety of technical issues. Effective time management and strong communication skills are essential for success in this role. Building a solid understanding of common troubleshooting steps, maintaining detailed documentation, and knowing when to escalate issues to higher-level support can help manage these challenges efficiently. Regular feedback from more experienced team members and ongoing training also contribute to overcoming obstacles and growing within the support team.

What is the difference between Level 1 Technical Support Engineer vs Help Desk Technician?

AspectLevel 1 Technical Support EngineerHelp Desk Technician
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentSupports internal or external users, troubleshooting hardware/software issuesPrimarily handles user inquiries, password resets, basic troubleshooting
Employer & Industry UsageCommon in IT service providers, tech companies, corporate ITWidely used in various industries, including corporate and SMBs

The main difference is that Level 1 Technical Support Engineers often handle more technical troubleshooting and may escalate complex issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles require similar certifications and are integral to IT support teams.

More about Level 1 Technical Support Engineer jobs

What job categories do people searching Level 1 Technical Support Engineer jobs look for?

The top searched job categories for Level 1 Technical Support Engineer jobs are:

Level 1 Technical Support Engineer jobs near you
Infographic showing various Level 1 Technical Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Level One Technical Engineer

Immense Networks

Baton Rouge, LA • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Immense Networks is looking for a Level One Technical Engineer with a passion for IT support, strong troubleshooting abilities, and a desire to grow their technical skills. This entry-level role focuses on providing first-line support for client issues, maintaining systems, and escalating more complex problems to senior engineers. The ideal candidate will demonstrate critical thinking, strong problem-solving abilities, and a sense of urgency when addressing client needs.

Responsibilities:

• Provide remote and on-site technical support to end users.

• Troubleshoot basic hardware, software, and network issues.

• Configure and deploy desktops, laptops, printers, and peripheral devices.

• Assist with onboarding/offboarding of users, including account creation and device setup.

• Perform routine maintenance tasks and system updates.

• Monitor and respond to support tickets in a timely and professional manner.

• Escalate unresolved issues to Level Two Engineers when necessary.

• Document support steps, resolutions, and system configurations.

• Maintain asset inventory and assist with equipment tracking.

• Support Microsoft 365 services such as Outlook, Teams, and OneDrive.

Requirements:

• 0–2 years of experience in an IT support or help desk role.

• Foundational knowledge of networking concepts (TCP/IP, DNS, DHCP).

• Familiarity with Microsoft 365 Administration and Windows operating systems.

• Basic understanding of Active Directory, Azure Active Directory, and user management.

• Strong critical thinking and problem-solving skills.

• Ability to prioritize tasks and respond with a sense of urgency.

• Excellent communication skills and customer service mindset.

• Ability to follow procedures and escalate when appropriate.

• Willingness to learn new technologies and grow within the role.

• Certifications such as MS-900: Microsoft 365 fundamentals are a plus.

Why Join Us?

• Competitive salary and benefits package.

• Opportunities for professional growth and certifications.

• A collaborative and innovative work environment.

• Work on cutting-edge technology solutions for a variety of industries.

Company Description

Founded in 2005, Immense Networks is an IT consulting firm that utilizes technology, automation, and our rockstar team to help our clients achieve their technology-related goals. We are client-focused and always work in our clients' sincere best interests. Our vision is to be the premier technology partner for our small business clients.