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Level 1 Technical Support Engineer Jobs (NOW HIRING)

10Beauty

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the ...

EDUTEK LTD

Support Engineer Level 1

White Plains, NY · On-site

$45K - $55K/yr

Edu Tek LTD. is seeking an enthusiastic, professional and detail-oriented Level 1 Support Engineer ... This Support Engineer position is ideal for a candidate eager to build hands-on technical ...

Trend Micro

Technical Support Engineer

Irving, TX

... with a high level of tact and understanding. The Technical Support Engineer will also take ... S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Vultr

Technical Support Engineer

$30 - $40/hr

Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years ... Act as a first responder to platform-level alerts and incidents, assessing impact, performing ...

LinearB

Technical Support Engineer

Boston, MA · On-site

Reporting to our Technical Support Lead, as a Technical Support Engineer, you will be responsible ... One Team * Show Product Expertise * Be Data Driven * Reach for the Next Level * Listen Curiously ...

Glean

Technical Support Engineer

Nashville, TN · Hybrid

$75K - $180K/yr

As a Technical Support Engineer, you will partner with the Field team and customer to drive ... 1 year of industry experience. We are hiring at all role levels, from junior to principal level.

Kalepa

Technical Support Engineer

OR · Remote

$85K - $135K/yr

USA (Remote) Kalepa is looking for an exceptional Technical Support Engineer with 3-5 years of ... Competitive salary (based on experience level). * Significant equity options package. * 401(k) plan ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $125K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with ... Base pay is one part of the Total Package that is provided to compensate and recognize employees ...

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Level 1 Technical Support Engineer information

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$37.5K

$79K

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How much do level 1 technical support engineer jobs pay per year?

As of May 30, 2026, the average yearly pay for level 1 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 1 Technical Support Engineer, and why are they important?

To thrive as a Level 1 Technical Support Engineer, you need a solid understanding of computer systems, troubleshooting, and basic networking, typically supported by a relevant degree or IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues quickly. These abilities ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced by Level 1 Technical Support Engineers, and how can they be managed effectively?

Level 1 Technical Support Engineers often encounter challenges such as handling a high volume of support tickets, dealing with frustrated users, and quickly diagnosing a wide variety of technical issues. Effective time management and strong communication skills are essential for success in this role. Building a solid understanding of common troubleshooting steps, maintaining detailed documentation, and knowing when to escalate issues to higher-level support can help manage these challenges efficiently. Regular feedback from more experienced team members and ongoing training also contribute to overcoming obstacles and growing within the support team.

What are Level 1 Technical Support Engineers?

Level 1 Technical Support Engineers are the first point of contact for customers experiencing technical issues with products or services. They handle basic troubleshooting tasks, answer questions, and resolve simple problems, often using a set script or procedures. If an issue is too complex, they escalate it to higher-level support teams. These engineers play a crucial role in ensuring customer satisfaction by providing timely and effective assistance.

What is the difference between Level 1 Technical Support Engineer vs Help Desk Technician?

AspectLevel 1 Technical Support EngineerHelp Desk Technician
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentSupports internal or external users, troubleshooting hardware/software issuesPrimarily handles user inquiries, password resets, basic troubleshooting
Employer & Industry UsageCommon in IT service providers, tech companies, corporate ITWidely used in various industries, including corporate and SMBs

The main difference is that Level 1 Technical Support Engineers often handle more technical troubleshooting and may escalate complex issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles require similar certifications and are integral to IT support teams.

More about Level 1 Technical Support Engineer jobs
What job categories do people searching Level 1 Technical Support Engineer jobs look for? The top searched job categories for Level 1 Technical Support Engineer jobs are:
Level 1 Technical Support Engineer jobs near you
Infographic showing various Level 1 Technical Support Engineer job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, 1% Temporary, and 5% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Technical Support Engineer - Level 1

Technical Support Engineer - Level 1

Park Place Technologies

Houston, TX • On-site

Full-time

Posted 3 days ago

Park Place Technologies rating

7.6

Company rating: 7.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

87th of 203 rated it services

Job description

Job Summary:
Park Place Technologies is seeking a Technical Support Engineer - Level 1 to assist customers in resolving their service requests. The role requires strong communication and collaboration skills to troubleshoot issues and provide effective solutions in a timely manner.
Responsibilities:
• Act promptly on incoming calls, tickets, alerts, emails, or chats to resolve customer and partner issues.
• Understand and explain technical and procedural concepts to both technical and nontechnical audiences.
• Troubleshoot complex problems, analyzing issues, across a customer environment to provide effective solutions.
• Provide timely updates, both written and verbal to our customers, internal teams, and partners.
• Punctual and reliable attendance.
• Other duties as assigned.
Qualifications:
Required:
• Technical qualification in Computer Science, Technology, Engineering or proven experience in technical support or customer-facing roles.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
• Customer-focused and collaborative mindset with a passion for delivering exceptional service.
• Troubleshooting and problem-solving skills, with the ability to analyze issues and provide effective solutions.
• Ability to work independently and collaboratively within a team environment.
• Must have at least one of the following: A fundamental understanding of IT infrastructure. Familiarity with firewall, switches, routers, servers, or storage concepts.
• A knowledge of operating systems (Windows, Lunix, Unix) and scripting.
• Windows server management / patching experience.
• You will be fully trained on our systems and processes and must demonstrate the ability to be self-motivated with a strong sense of ownership and attention to detail.
Preferred:
• A+
• CCNA or Equivalent
• ITIL foundation or higher
• Microsoft/CompTIA
• Azure Infrastructure
• Similar technical or customer service certification
Company:
Park Place Technologies is an IT company that provided organizations around the globe with post-warranty maintenance and support solutions. Founded in 1991, the company is headquartered in Cleveland, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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