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Level 1 Technical Support Engineer Jobs (NOW HIRING)

Gigs

Technical Support Engineer

New York, NY

$150K - $180K/yr

The Role As a Technical Support Engineer, you will serve as the technical anchor for our support ... Empower Tier 1 Support - Act as the safety net and mentor for our Tier 1 support team. You will ...

Seegrid

Technical Support Engineer

Pittsburgh, PA · On-site

Reporting to the Manager of Technical Services, our Technical Support Engineers are the backbone of ... By 1 Year: Serve as a subject matter expert. You will independently root-cause complex issues ...

Metronome

Technical Support Engineer

New York, NY · On-site

$137K - $205K/yr

About the Role As a member of our technical support engineering team, you will be on the front ... Programming experience in one or more of Typescript, Python, or Ruby * You have worked on modern ...

Seegrid

Technical Support Engineer

Pittsburgh, PA · On-site

Reporting to the Manager of Technical Services, our Technical Support Engineers are the backbone of ... By 1 Year: Serve as a subject matter expert. You will independently root-cause complex issues ...

All Copy Products

Level 1 Support Engineer

Denver, CO · On-site

All Copy Products is seeking a Tier‑1 IT Support Engineer to provide first‑level technical ... service level expectations Qualifications : Required : • 2+ years of technical support or ...

Jama Software

Technical Support Engineer

As a Technical Support Engineer (TSE) at Jama Software, you'll help customers solve complex technical issues across cloud and self-hosted environments that support some of the world's most innovative ...

Outreach

Technical Support Engineer

Seattle, WA · Hybrid

$60K - $95K/yr

But every pattern begins with one conversation - and we have the commitment, empathy, urgency and ... The Role The Technical Support Engineer is the face of Outreach and the voice of the customer. You ...

Gotransverse

Technical Support Engineer

Austin, TX · On-site

$70K - $80K/yr

Our headquarters is located in the heart of Austin, TX-one of the most dynamic and vibrant cities ... Role Overview As a Technical Support Engineer based in Austin, you will be a trusted technical ...

Litera

Technical Support Engineer

Denver, CO · On-site

Position Overview The Technical Support Engineer (TSE) at Litera plays a critical role in ... Bachelor's degree in computer science, Information Technology, or equivalent experience. * 1 - 3 ...

Casepoint

Technical Support Engineer

Washington, DC · On-site

$95K - $115K/yr

Applicants must reside in one of these states at the time of hire and throughout employment. If you ... Manage, track, and resolve tickets within service level agreement thresholds, escalating as needed

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All JobsLevel 1 Technical Support Engineer Jobs

Level 1 Technical Support Engineer information

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$37.5K

$79K

$119.5K

How much do level 1 technical support engineer jobs pay per year?

As of Jul 12, 2026, the average yearly pay for level 1 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a level 1 support engineer?

A Level 1 Support Engineer is an entry-level technical support professional responsible for handling basic customer issues, troubleshooting common hardware and software problems, and providing initial assistance. They typically use ticketing systems and diagnostic tools, and their role often involves escalating complex issues to higher support tiers.

What are Level 1 Technical Support Engineers?

Level 1 Technical Support Engineers are the first point of contact for customers experiencing technical issues with products or services. They handle basic troubleshooting tasks, answer questions, and resolve simple problems, often using a set script or procedures. If an issue is too complex, they escalate it to higher-level support teams. These engineers play a crucial role in ensuring customer satisfaction by providing timely and effective assistance.

What is L1 L2 L3 support engineer?

A Level 1 (L1) support engineer handles basic customer issues, such as password resets and troubleshooting common problems. Level 2 (L2) engineers address more complex technical issues that require deeper knowledge, while Level 3 (L3) engineers are experts who resolve advanced or escalated problems, often involving system architecture or code. These support levels help organize technical support teams and ensure efficient issue resolution based on complexity.

What are the key skills and qualifications needed to thrive as a Level 1 Technical Support Engineer, and why are they important?

To thrive as a Level 1 Technical Support Engineer, you need a solid understanding of computer systems, troubleshooting, and basic networking, typically supported by a relevant degree or IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues quickly. These abilities ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced by Level 1 Technical Support Engineers, and how can they be managed effectively?

Level 1 Technical Support Engineers often encounter challenges such as handling a high volume of support tickets, dealing with frustrated users, and quickly diagnosing a wide variety of technical issues. Effective time management and strong communication skills are essential for success in this role. Building a solid understanding of common troubleshooting steps, maintaining detailed documentation, and knowing when to escalate issues to higher-level support can help manage these challenges efficiently. Regular feedback from more experienced team members and ongoing training also contribute to overcoming obstacles and growing within the support team.

What engineer makes $500,000 a year?

While most Level 1 Technical Support Engineers earn significantly less, some senior or specialized engineers in high-demand fields such as software engineering, data science, or cybersecurity can reach or exceed $500,000 annually, especially with bonuses, stock options, or in high-cost-of-living areas. Achieving this level typically requires extensive experience, advanced skills, and often working in senior or executive roles within technology companies.

What is a L1 technical support engineer?

A Level 1 (L1) Technical Support Engineer is an entry-level role responsible for providing basic technical assistance to customers or end-users. They handle common issues, troubleshoot hardware and software problems, and escalate more complex cases to higher support levels as needed, often using ticketing systems and remote tools.

What is the difference between Level 1 Technical Support Engineer vs Help Desk Technician?

AspectLevel 1 Technical Support EngineerHelp Desk Technician
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentSupports internal or external users, troubleshooting hardware/software issuesPrimarily handles user inquiries, password resets, basic troubleshooting
Employer & Industry UsageCommon in IT service providers, tech companies, corporate ITWidely used in various industries, including corporate and SMBs

The main difference is that Level 1 Technical Support Engineers often handle more technical troubleshooting and may escalate complex issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles require similar certifications and are integral to IT support teams.

More about Level 1 Technical Support Engineer jobs
What job categories do people searching Level 1 Technical Support Engineer jobs look for? The top searched job categories for Level 1 Technical Support Engineer jobs are:
Level 1 Technical Support Engineer jobs near you
Infographic showing various Level 1 Technical Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Technical Support Engineer II

Technical Support Engineer II

Intrepid Control Systems

Troy, MI • On-site

Other

Posted 20 days ago

Job description

Description

General Description:

The Technical Support Engineer II is responsible for independently providing technical support to Intrepid Control Systems' customers and internal employees involving hardware, software, and vehicle network technologies. This role handles more advanced troubleshooting, customer escalations, and technical problem resolution while demonstrating a higher level of technical expertise and autonomy. Support is provided through email, phone, online meetings, and in-person interactions.

Requirements

Minimum Requirements:

  • High school diploma or equivalent required
  • 2-5 years of technical support, IT support, or related experience
  • Experience in troubleshooting hardware and software issues independently
  • Ability to communicate technical information clearly to technical and non-technical users
  • Experience working directly with customers in a technical support environment

Preferred Qualifications

  • Associate or bachelor's degree in Information Technology, Engineering, or related field
  • Experience with automotive or vehicle network technologies
  • Familiarity with CAN, LIN, Ethernet, and related communication protocols
  • Experience supporting technical products in a fast-paced environment
  • Experience mentoring or assisting junior technical staff

Essential Job Functions:

  • Provide technical support for hardware, software, and vehicle network-related issues
  • Independently troubleshoot complex customer issues and technical escalations
  • Assist customers with hardware setup, software installation, and configuration of ICS products
  • Create and troubleshoot simulation and testing environments to emulate customer systems
  • Perform wiring and network setup activities
  • Process and install customer software license requests
  • Diagnose hardware failures and assess repair or testing requirements
  • Analyze and reproduce customer-reported issues in testing environments
  • Document hardware and software issues for Quality Assurance and Development teams
  • Collaborate with Engineering and Quality Assurance teams to resolve technical issues
  • Use ICS hardware and software to create customer project and testing setups
  • Support advanced vehicle network interfaces and protocols including CAN, CAN-FD, LIN, Ethernet, and ISO9141/KW2K
  • Provide timely communication and technical updates to customers and internal stakeholders
  • Assist in training or mentoring less experienced support engineers
  • Manage multiple support cases and priorities with minimal supervision

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