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Level 1 Technical Support Engineer Jobs (NOW HIRING)

OSARO

Technical Support Engineer

San Francisco, CA · On-site

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

DMC Recruitment

Technical Support Engineer

Newark, NJ · Remote

$120K - $135K/yr

Troubleshoot technical and field-related challenges * Support code compliance and construction requirements * Collaborate with engineering, operations, and sales teams * Minimal travel required What ...

Gigs

Technical Support Engineer

New York, NY

$150K - $180K/yr

The Role As a Technical Support Engineer, you will serve as the technical anchor for our support ... Empower Tier 1 Support - Act as the safety net and mentor for our Tier 1 support team. You will ...

Litera

Technical Support Engineer

Denver, CO · On-site

Position Overview The Technical Support Engineer (TSE) at Litera plays a critical role in ... Bachelor's degree in computer science, Information Technology, or equivalent experience. * 1 - 3 ...

NICE

Technical Support Engineer

Hoboken, NJ

... technical expertise, excellent communication skills, and the ability to perform effectively in high-pressure situations. Key Responsibilities: Provide 1st, 2nd, and 3rd line engineering support for ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

They are seeking Technical Support Engineers to support their enterprise customers by troubleshooting technical issues, advising on system installation, and collaborating with engineering teams to ...

Tractian

Technical Support Engineer

Atlanta, GA · Remote

What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide timely solutions, and ensure exceptional client satisfaction. You'll collaborate with the development ...

Seegrid

Technical Support Engineer

Pittsburgh, PA

Reporting to the Manager of Technical Services, our Technical Support Engineers are the backbone of ... By 1 Year: Serve as a subject matter expert. You will independently root-cause complex issues ...

Axon

Technical Support Engineer II

Sterling, VA

Your Impact The Technical Support Engineer provides 1st and 2nd level support to Dedrone by Axon ... Prioritize and manage several open issues at one time * Document technical knowledge in form of ...

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Level 1 Technical Support Engineer information

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How much do level 1 technical support engineer jobs pay per year?

As of Jun 21, 2026, the average yearly pay for level 1 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are Level 1 Technical Support Engineers?

Level 1 Technical Support Engineers are the first point of contact for customers experiencing technical issues with products or services. They handle basic troubleshooting tasks, answer questions, and resolve simple problems, often using a set script or procedures. If an issue is too complex, they escalate it to higher-level support teams. These engineers play a crucial role in ensuring customer satisfaction by providing timely and effective assistance.

What is the meaning of level?

In the context of a Level 1 Technical Support Engineer, 'level' refers to the tier or proficiency stage within a support hierarchy. Level 1 typically handles basic customer issues, troubleshooting common problems, and escalating more complex cases to higher support levels. It indicates the entry-level position in technical support roles, often requiring foundational technical knowledge and communication skills.

Is it leval or level?

The correct spelling is 'level.' In the context of a Level 1 Technical Support Engineer, it refers to the entry-level position within a support team, often requiring basic technical knowledge and customer service skills. Proper spelling ensures clear communication in job descriptions and professional documents.

What are the key skills and qualifications needed to thrive as a Level 1 Technical Support Engineer, and why are they important?

To thrive as a Level 1 Technical Support Engineer, you need a solid understanding of computer systems, troubleshooting, and basic networking, typically supported by a relevant degree or IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues quickly. These abilities ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What is another word for level?

In the context of a Level 1 Technical Support Engineer, the word 'level' often refers to the tier or rank within a support hierarchy. Common synonyms include 'tier,' 'rank,' or 'grade,' which indicate the complexity of issues handled and the experience required for the position.

What are some common challenges faced by Level 1 Technical Support Engineers, and how can they be managed effectively?

Level 1 Technical Support Engineers often encounter challenges such as handling a high volume of support tickets, dealing with frustrated users, and quickly diagnosing a wide variety of technical issues. Effective time management and strong communication skills are essential for success in this role. Building a solid understanding of common troubleshooting steps, maintaining detailed documentation, and knowing when to escalate issues to higher-level support can help manage these challenges efficiently. Regular feedback from more experienced team members and ongoing training also contribute to overcoming obstacles and growing within the support team.

What does word level mean?

In the context of a Level 1 Technical Support Engineer role, 'word level' typically refers to understanding and working with basic language and terminology related to technical issues. It involves communicating clearly with users and troubleshooting common problems without requiring advanced technical knowledge or complex scripting skills.

What is the difference between Level 1 Technical Support Engineer vs Help Desk Technician?

AspectLevel 1 Technical Support EngineerHelp Desk Technician
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentSupports internal or external users, troubleshooting hardware/software issuesPrimarily handles user inquiries, password resets, basic troubleshooting
Employer & Industry UsageCommon in IT service providers, tech companies, corporate ITWidely used in various industries, including corporate and SMBs

The main difference is that Level 1 Technical Support Engineers often handle more technical troubleshooting and may escalate complex issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles require similar certifications and are integral to IT support teams.

More about Level 1 Technical Support Engineer jobs
What job categories do people searching Level 1 Technical Support Engineer jobs look for? The top searched job categories for Level 1 Technical Support Engineer jobs are:
Level 1 Technical Support Engineer jobs near you
Infographic showing various Level 1 Technical Support Engineer job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Technical Support Engineer

Technical Support Engineer

OSARO

San Francisco, CA • On-site

$100K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Are you a self-driven problem solver passionate about advancing robotics technology? Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for troubleshooting, and enjoy collaborating across teams, this role is your opportunity to make a meaningful impact.
About the Role
As a Technical Support Engineer, you'll be the linchpin in ensuring our systems run smoothly and efficiently. You'll combine technical expertise with customer-facing skills to support and innovate within the core of our industrial automation operations. This highly visible position involves collaborating with cross-functional teams-Machine Learning, Hardware, and Infrastructure-to enhance the OSARO robotic solutions.
What You'll Do
  • Handle incoming support requests via Zendesk tickets and phone calls, ensuring high-quality solutions and customer satisfaction.
  • Monitor system performance and operational metrics to identify and address issues before they impact customers. Generate internal and customer facing dashboards.
  • Utilize Python scripts and SQL queries to troubleshoot and resolve complex issues within our robotics and AI systems.
  • Document technical problems and resolutions clearly for future reference and report recurring issues to the development team for systemic fixes.
  • Work closely with engineering and product teams to understand system behaviors and improve support protocols.
  • Create and maintain customer facing knowledge base articles for commonly encountered issues.

What you'll bring
  • A Bachelor's degree or equivalent experience.
  • 3+ years of technical support or software development experience.
  • Strong problem-solving and analytical skills.
  • Strong written and verbal communication skills
  • Excellent interpersonal skills for engaging with customers and internal stakeholders.
  • Basic knowledge of Python scripting - running from the command line, using arguments etc.
  • Basic familiarity with Unix systems.
  • Basic understanding of software, system, and application logs, as well as the tools and platforms used for their management and analysis.
  • Basic understanding of JSON and Rest APIs.

Bonus if You Have
  • Experience with industrial robotics applications.
  • Proficiency in Python scripting.
  • Proficiency in SQL, Grafana or other data visualization tools.
  • Background in logistics or fulfillment environments.
  • Knowledge of hardware troubleshooting, networking, and IT product management.
  • Experience with Rust.

$100,000 - $160,000 a year
Actual compensation is based on various factors, including but not limited to job-related skills, and experience. In addition to a base salary, this role is also eligible for benefits and equity.
Why OSARO?
OSARO is a San Francisco-based startup at the forefront of deep learning and robotics. Backed by industry leaders such as Peter Thiel and Jerry Yang, our mission is to empower robots with unparalleled autonomy to tackle complex tasks. With an international team of experts, we combine cutting-edge research with practical solutions to deliver exceptional results.
We believe in inclusivity, healthy debate, and diverse perspectives, striving to set a standard for equality in tech.
What We Offer
  • Health, dental, vision, and commuter benefits.
  • Generous PTO.
  • 401(k) retirement plan.
  • Paid parental leave with flexible options for extended leave.
Additional Information
  • This is a full-time, on-site role in the SF Bay Area. Remote work is not an option.
  • The position is available immediately.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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