Sigma is a rapidly growing company seeking a Technical Support Engineer to join their award-winning team recognized for exceptional customer service. In this role, you will assist customers in ...
Sigma is a rapidly growing company seeking a Technical Support Engineer to join their award-winning team recognized for exceptional customer service. In this role, you will assist customers in ...
Technical Support Engineer
Dayton, OH · On-site
To facilitate successful Pre-Acceptance Certification (PAC) and provide technical support to customers and field service engineers (FSEs) via instruction (written and verbal) in regard to billable ...
Technical Support Engineer
Dayton, OH · On-site
To facilitate successful Pre-Acceptance Certification (PAC) and provide technical support to customers and field service engineers (FSEs) via instruction (written and verbal) in regard to billable ...
Ideal work hours: 12pm - 8pm EST A technical support engineer (TSE) is a key member to Extreme ... ENA, ENS, CCNA, CWNA or similar Technical Level of Certification 1 year experience working in a ...
Ideal work hours: 12pm - 8pm EST A technical support engineer (TSE) is a key member to Extreme ... ENA, ENS, CCNA, CWNA or similar Technical Level of Certification 1 year experience working in a ...
Technical Support Engineer
$150K - $180K/yr
The Role As a Technical Support Engineer, you will serve as the technical anchor for our support ... Empower Tier 1 Support - Act as the safety net and mentor for our Tier 1 support team. You will ...
Technical Support Engineer
$150K - $180K/yr
The Role As a Technical Support Engineer, you will serve as the technical anchor for our support ... Empower Tier 1 Support - Act as the safety net and mentor for our Tier 1 support team. You will ...
Technical Support Engineer
Manhattan, NY · On-site
$120K - $151K/yr
& Responsibilities Persistent Systems is seeking a Technical Support Engineer to join our growing team in support of our Wave Relay product line. This role will serve as a key member of the Technical ...
Technical Support Engineer
Manhattan, NY · On-site
$120K - $151K/yr
& Responsibilities Persistent Systems is seeking a Technical Support Engineer to join our growing team in support of our Wave Relay product line. This role will serve as a key member of the Technical ...
Technical Support Engineer
Budd Lake, NJ · On-site
Interact directly with customers or provide advanced technical support to Field Service Engineers, Remote Engineers, and customer support teams. * For new products, ensure support plans, repair ...
Technical Support Engineer
Budd Lake, NJ · On-site
Interact directly with customers or provide advanced technical support to Field Service Engineers, Remote Engineers, and customer support teams. * For new products, ensure support plans, repair ...
To facilitate successful Pre-Acceptance Certification (PAC) and provide technical support to customers and field service engineers (FSEs) via instruction (written and verbal) in regard to billable ...
To facilitate successful Pre-Acceptance Certification (PAC) and provide technical support to customers and field service engineers (FSEs) via instruction (written and verbal) in regard to billable ...
Technical Support Engineer
$86.90K - $125.30K/yr
Strong diagnostic and problem-solving skills across Layer 2/3 and application-level issues. * Hands ... Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 ...
Technical Support Engineer
$86.90K - $125.30K/yr
Strong diagnostic and problem-solving skills across Layer 2/3 and application-level issues. * Hands ... Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 ...
Technical Support Engineer
$86.90K - $125.30K/yr
Strong diagnostic and problem-solving skills across Layer 2/3 and application-level issues. * Hands ... Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 ...
Technical Support Engineer
$86.90K - $125.30K/yr
Strong diagnostic and problem-solving skills across Layer 2/3 and application-level issues. * Hands ... Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 ...
Technical Support Engineer
OR · On-site +1
The Technical Support Engineer is a mid-level role responsible for maintaining the reliability and performance of customer environments remotely and supporting any Mirantis Opensack/k0s layers they ...
Technical Support Engineer
OR · On-site +1
The Technical Support Engineer is a mid-level role responsible for maintaining the reliability and performance of customer environments remotely and supporting any Mirantis Opensack/k0s layers they ...
Technical Support Engineer
New York, NY · On-site
$137K - $205.60K/yr
About the Role As a member of our technical support engineering team, you will be on the front ... Programming experience in one or more of Typescript, Python, or Ruby * You have worked on modern ...
Technical Support Engineer
New York, NY · On-site
$137K - $205.60K/yr
About the Role As a member of our technical support engineering team, you will be on the front ... Programming experience in one or more of Typescript, Python, or Ruby * You have worked on modern ...
Technical Support Engineer
Pittsburgh, PA · On-site
Reporting to the Manager of Technical Services, our Technical Support Engineers are the backbone of ... By 1 Year: Serve as a subject matter expert. You will independently root-cause complex issues ...
Technical Support Engineer
Pittsburgh, PA · On-site
Reporting to the Manager of Technical Services, our Technical Support Engineers are the backbone of ... By 1 Year: Serve as a subject matter expert. You will independently root-cause complex issues ...
Technical Support Engineer
Pittsburgh, PA · On-site
Reporting to the Manager of Technical Services, our Technical Support Engineers are the backbone of ... By 1 Year: Serve as a subject matter expert. You will independently root-cause complex issues ...
Technical Support Engineer
Pittsburgh, PA · On-site
Reporting to the Manager of Technical Services, our Technical Support Engineers are the backbone of ... By 1 Year: Serve as a subject matter expert. You will independently root-cause complex issues ...
Technical Support Engineer
Aurora, OH · On-site
The Technical Support Engineer is responsible for providing high quality support to customers and resolving product-related issues. This role involves troubleshooting, diagnosing, and offering ...
Quick apply
Technical Support Engineer
Aurora, OH · On-site
The Technical Support Engineer is responsible for providing high quality support to customers and resolving product-related issues. This role involves troubleshooting, diagnosing, and offering ...
Technical Support Engineer
$85K - $135K/yr
Kalepa is not one of those companies. Our values are designed to unlock the potential of our ... Competitive salary (based on experience level). * Significant equity options package. * 401(k) plan ...
Technical Support Engineer
$85K - $135K/yr
Kalepa is not one of those companies. Our values are designed to unlock the potential of our ... Competitive salary (based on experience level). * Significant equity options package. * 401(k) plan ...
Technical Support Engineer
OR · On-site
The Technical Support Engineer is a mid-level role responsible for maintaining the reliability and performance of customer environments remotely and supporting any Mirantis Opensack/k0s layers they ...
Technical Support Engineer
OR · On-site
The Technical Support Engineer is a mid-level role responsible for maintaining the reliability and performance of customer environments remotely and supporting any Mirantis Opensack/k0s layers they ...
What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide timely solutions, and ensure exceptional client satisfaction. You'll collaborate with the development ...
What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide timely solutions, and ensure exceptional client satisfaction. You'll collaborate with the development ...
Technical Support Engineer
Aurora, OH · On-site
The Technical Support Engineer is responsible for providing high quality support to customers and resolving product-related issues. This role involves troubleshooting, diagnosing, and offering ...
Technical Support Engineer
Aurora, OH · On-site
The Technical Support Engineer is responsible for providing high quality support to customers and resolving product-related issues. This role involves troubleshooting, diagnosing, and offering ...
Technical Support Engineer
Philadelphia, PA · On-site
$80K - $90K/yr
Technical Support Engineer Department: Corporate Digital Reporting To: Director, Amperwave ... To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note ...
Technical Support Engineer
Philadelphia, PA · On-site
$80K - $90K/yr
Technical Support Engineer Department: Corporate Digital Reporting To: Director, Amperwave ... To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note ...
Technical Support Engineer
Atlanta, GA · On-site +1
What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide timely solutions, and ensure exceptional client satisfaction. You'll collaborate with the development ...
Technical Support Engineer
Atlanta, GA · On-site +1
What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide timely solutions, and ensure exceptional client satisfaction. You'll collaborate with the development ...
Level 1 Technical Support Engineer information
See salary details
$37.5K - $45K
4% of jobs
$45K - $52.4K
12% of jobs
$58K is the 25th percentile. Wages below this are outliers.
$52.4K - $59.9K
12% of jobs
$59.9K - $67.3K
13% of jobs
The median wage is $73.1K / yr.
$67.3K - $74.8K
12% of jobs
$74.8K - $82.2K
9% of jobs
$82.2K - $89.7K
8% of jobs
$95K is the 75th percentile. Wages above this are outliers.
$89.7K - $97.1K
9% of jobs
$97.1K - $104.6K
9% of jobs
$104.6K - $112K
4% of jobs
$112K - $119.5K
10% of jobs
$37.5K
$79K
$119.5K
How much do level 1 technical support engineer jobs pay per year?
As of May 30, 2026, the average yearly pay for level 1 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Level 1 Technical Support Engineer, and why are they important?
To thrive as a Level 1 Technical Support Engineer, you need a solid understanding of computer systems, troubleshooting, and basic networking, typically supported by a relevant degree or IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues quickly. These abilities ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.
What are some common challenges faced by Level 1 Technical Support Engineers, and how can they be managed effectively?
Level 1 Technical Support Engineers often encounter challenges such as handling a high volume of support tickets, dealing with frustrated users, and quickly diagnosing a wide variety of technical issues. Effective time management and strong communication skills are essential for success in this role. Building a solid understanding of common troubleshooting steps, maintaining detailed documentation, and knowing when to escalate issues to higher-level support can help manage these challenges efficiently. Regular feedback from more experienced team members and ongoing training also contribute to overcoming obstacles and growing within the support team.
What are Level 1 Technical Support Engineers?
Level 1 Technical Support Engineers are the first point of contact for customers experiencing technical issues with products or services. They handle basic troubleshooting tasks, answer questions, and resolve simple problems, often using a set script or procedures. If an issue is too complex, they escalate it to higher-level support teams. These engineers play a crucial role in ensuring customer satisfaction by providing timely and effective assistance.
What is the difference between Level 1 Technical Support Engineer vs Help Desk Technician?
| Aspect | Level 1 Technical Support Engineer | Help Desk Technician |
|---|---|---|
| Credentials | Basic certifications like CompTIA A+ often preferred | Similar certifications, often the same |
| Work Environment | Supports internal or external users, troubleshooting hardware/software issues | Primarily handles user inquiries, password resets, basic troubleshooting |
| Employer & Industry Usage | Common in IT service providers, tech companies, corporate IT | Widely used in various industries, including corporate and SMBs |
The main difference is that Level 1 Technical Support Engineers often handle more technical troubleshooting and may escalate complex issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles require similar certifications and are integral to IT support teams.
More about Level 1 Technical Support Engineer jobs
What job categories do people searching Level 1 Technical Support Engineer jobs look for? The top searched job categories for Level 1 Technical Support Engineer jobs are:
Job description
Job Summary:
Sigma is a rapidly growing company seeking a Technical Support Engineer to join their award-winning team recognized for exceptional customer service. In this role, you will assist customers in resolving complex technical issues, collaborate with cross-functional teams, and contribute to the continuous improvement of the Sigma platform.
Responsibilities:
• You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
• Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
• Collaborate with cross-functional groups — backend, frontend, DevOps, design, product, and the go-to-market teams to create a first-class experience for users of our product.
• Participate in quarterly projects and perform periodic on-call duties to improve automation and processes.
Qualifications:
Required:
• U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field.
• 2+ years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider.
• SQL proficiency — strong grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub-queries.
• SQL query performance troubleshooting and query plan analysis.
• Proficient in data modeling concepts.
• Ability to chart data into logical visualizations.
• A proven track record of building trust with customers and bringing issues to resolution quickly.
• Excellent verbal and written communication skills.
• A strong desire to build scalable processes for issue resolution — documenting common patterns and building tooling for diagnosing issues.
• Strong collaboration skills and the ability to work with multiple departments to coordinate issue triaging, diagnosis, and resolution.
Preferred:
• Supporting a cloud service in production.
• Experience working with Snowflake, Redshift, or BigQuery.
• Knowledge of GCP or AWS.
• Startup experience.
Company:
Sigma is the AI apps and analytics platform connected to the cloud data warehouse. Founded in 2014, the company is headquartered in San Francisco, USA, with a team of 501-1000 employees. The company is currently Late Stage.
Sigma is a rapidly growing company seeking a Technical Support Engineer to join their award-winning team recognized for exceptional customer service. In this role, you will assist customers in resolving complex technical issues, collaborate with cross-functional teams, and contribute to the continuous improvement of the Sigma platform.
Responsibilities:
• You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
• Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
• Collaborate with cross-functional groups — backend, frontend, DevOps, design, product, and the go-to-market teams to create a first-class experience for users of our product.
• Participate in quarterly projects and perform periodic on-call duties to improve automation and processes.
Qualifications:
Required:
• U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field.
• 2+ years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider.
• SQL proficiency — strong grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub-queries.
• SQL query performance troubleshooting and query plan analysis.
• Proficient in data modeling concepts.
• Ability to chart data into logical visualizations.
• A proven track record of building trust with customers and bringing issues to resolution quickly.
• Excellent verbal and written communication skills.
• A strong desire to build scalable processes for issue resolution — documenting common patterns and building tooling for diagnosing issues.
• Strong collaboration skills and the ability to work with multiple departments to coordinate issue triaging, diagnosis, and resolution.
Preferred:
• Supporting a cloud service in production.
• Experience working with Snowflake, Redshift, or BigQuery.
• Knowledge of GCP or AWS.
• Startup experience.
Company:
Sigma is the AI apps and analytics platform connected to the cloud data warehouse. Founded in 2014, the company is headquartered in San Francisco, USA, with a team of 501-1000 employees. The company is currently Late Stage.
About Sigma AI
Sourced by ZipRecruiter
Industry
It services
Company size
201 - 500 Employees
Headquarters location
San Francisco, CA, US
Year founded
2008