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Level 1 Technical Support Engineer Jobs (NOW HIRING)

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

ThinkingAI is seeking a Technical Support Engineer to support enterprise customers using their big ... ThinkingAI provides enterprise level Agentic AI solutions that lets any business create and deploy ...

Flow Traders

Technical Support Engineer

New York, NY · On-site

$80K - $100K/yr

As a Technical Support Engineer at Flow Traders, you will be responsible for the troubleshooting ... to level of experience, location, and specific skill set. We also consider ourselves one global ...

TD SYNNEX

Technical Support Engineer

Reston, VA · On-site

Provide technical support for assigned complex system-level software products including ... * 1-3 years of relevant experience preferred. * Strong coding experience preferably in Java or ...

Cadence

Technical Support Engineer

Livonia, MI · On-site

Cadence is a global leader in intelligent system design simulation, and they are seeking a Technical Support Engineer to provide advanced technical support for their Romax software product line. The ...

Atlas RFID

Technical Support Engineer

Birmingham, AL · On-site

Technical Support Engineer Position Type: Full-Time, Salaried Department: Avancir Location ... 1-3 years of experience assisting customers and resolving technical issues. * You are a skilled ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

Kombo

Technical Support Engineer

New York, NY · On-site

DR Kombo (YC S22) is building a unified API that saves engineering teams hundreds of hours by integrating dozens of HRIS, ATS, and Payroll systems into one API. We're looking for a Technical Support ...

Duravant

Technical Support Engineer

Woodland, CA · On-site

As the Technical Support Engineer you will provides advanced technical support to field service ... Serve as 3rd-level escalation point for unresolved field service issues * Coordinate resolution of ...

Orbotech

Technical Support Engineer

Phoenix, AZ · On-site

$32.50 - $55.25/hr

Our pay ranges are determined by role, level, and location. The range displayed reflects the pay ... Please contact us attalent.acquisition@kla.com or at +1-408-352-2808 to request accommodation. Be ...

Finch

Technical Support Engineer

San Francisco, CA · Hybrid

$110K - $130K/yr

Manage technical and product issues and escalations to deliver high level of developer satisfaction ... L1 support is categorized as commonly occurring questions that can be answered with a canned ...

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Level 1 Technical Support Engineer information

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$37.5K

$79K

$119.5K

How much do level 1 technical support engineer jobs pay per year?

As of Jul 11, 2026, the average yearly pay for level 1 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a level 1 support engineer?

A Level 1 Support Engineer is an entry-level technical support professional responsible for handling basic customer issues, troubleshooting common hardware and software problems, and providing initial assistance. They typically use ticketing systems and diagnostic tools, and their role often involves escalating complex issues to higher support tiers.

What are Level 1 Technical Support Engineers?

Level 1 Technical Support Engineers are the first point of contact for customers experiencing technical issues with products or services. They handle basic troubleshooting tasks, answer questions, and resolve simple problems, often using a set script or procedures. If an issue is too complex, they escalate it to higher-level support teams. These engineers play a crucial role in ensuring customer satisfaction by providing timely and effective assistance.

What is L1 L2 L3 support engineer?

A Level 1 (L1) support engineer handles basic customer issues, such as password resets and troubleshooting common problems. Level 2 (L2) engineers address more complex technical issues that require deeper knowledge, while Level 3 (L3) engineers are experts who resolve advanced or escalated problems, often involving system architecture or code. These support levels help organize technical support teams and ensure efficient issue resolution based on complexity.

What are the key skills and qualifications needed to thrive as a Level 1 Technical Support Engineer, and why are they important?

To thrive as a Level 1 Technical Support Engineer, you need a solid understanding of computer systems, troubleshooting, and basic networking, typically supported by a relevant degree or IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues quickly. These abilities ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced by Level 1 Technical Support Engineers, and how can they be managed effectively?

Level 1 Technical Support Engineers often encounter challenges such as handling a high volume of support tickets, dealing with frustrated users, and quickly diagnosing a wide variety of technical issues. Effective time management and strong communication skills are essential for success in this role. Building a solid understanding of common troubleshooting steps, maintaining detailed documentation, and knowing when to escalate issues to higher-level support can help manage these challenges efficiently. Regular feedback from more experienced team members and ongoing training also contribute to overcoming obstacles and growing within the support team.

What engineer makes $500,000 a year?

While most Level 1 Technical Support Engineers earn significantly less, some senior or specialized engineers in high-demand fields such as software engineering, data science, or cybersecurity can reach or exceed $500,000 annually, especially with bonuses, stock options, or in high-cost-of-living areas. Achieving this level typically requires extensive experience, advanced skills, and often working in senior or executive roles within technology companies.

What is a L1 technical support engineer?

A Level 1 (L1) Technical Support Engineer is an entry-level role responsible for providing basic technical assistance to customers or end-users. They handle common issues, troubleshoot hardware and software problems, and escalate more complex cases to higher support levels as needed, often using ticketing systems and remote tools.

What is the difference between Level 1 Technical Support Engineer vs Help Desk Technician?

AspectLevel 1 Technical Support EngineerHelp Desk Technician
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentSupports internal or external users, troubleshooting hardware/software issuesPrimarily handles user inquiries, password resets, basic troubleshooting
Employer & Industry UsageCommon in IT service providers, tech companies, corporate ITWidely used in various industries, including corporate and SMBs

The main difference is that Level 1 Technical Support Engineers often handle more technical troubleshooting and may escalate complex issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles require similar certifications and are integral to IT support teams.

More about Level 1 Technical Support Engineer jobs
What job categories do people searching Level 1 Technical Support Engineer jobs look for? The top searched job categories for Level 1 Technical Support Engineer jobs are:
Level 1 Technical Support Engineer jobs near you
Infographic showing various Level 1 Technical Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

ThinkingAI

Sunnyvale, CA • On-site

Full-time

Posted 18 days ago

Job description

Job Summary:
ThinkingAI is seeking a Technical Support Engineer to support enterprise customers using their big data SaaS platform. The role requires strong troubleshooting skills and involves working closely with customers and engineering teams to resolve complex technical issues and ensure platform stability.
Responsibilities:
• Provide technical support to enterprise customers, including guidance on SDK usage, data integration tools, and system configuration
• Troubleshoot data ingestion issues, investigate data discrepancies, perform data repair and validation, and support data governance initiatives
• Deploy, configure, and support big data clusters in customer environments
• Monitor system alerts and perform root cause analysis to ensure platform stability, performance, and security
• Diagnose issues across application, infrastructure, networking, storage, and performance layers
• Collaborate with engineering teams to escalate and resolve complex production issues
• Develop and maintain technical documentation, including solution guides, FAQs, and implementation manuals
• Contribute to documentation localization and internationalization efforts
Qualifications:
Required:
• Professional fluency in Mandarin Chinese
• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
• 3~5 years of experience supporting big data products or enterprise SaaS platforms
• Proficiency in Java and experience writing Python or Shell scripts for troubleshooting and automation
• Experience working in Linux environments, including debugging networking, storage, performance, and security issues
• Solid SQL skills and hands-on experience with MySQL
• Understanding of big data ecosystems, such as Hadoop, Hive, Kafka, Redis
• Strong analytical and problem-solving skills with the ability to independently drive issues to resolution
• Excellent written and verbal communication skills; experience supporting B2B enterprise customers preferred
Preferred:
• Speak and write in Chinese language
• Familiarity with distributed data processing frameworks such as Flink or Trino
• Experience with container technologies (Docker, Kubernetes)
• Experience supporting cloud-based SaaS platforms (AWS, GCP, Azure)
Company:
ThinkingAI provides enterprise level Agentic AI solutions that lets any business create and deploy an AI agent team to help grow revenue and increase user retention. Founded in 2015, the company is headquartered in Sunnyvale, California, US, , with a team of 201-500 employees. The company is currently Growth Stage.

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