Manager Application Support Engineer Jobs in Michigan

Job Title
MES Support Engineer / MES Application Support Lead
Location
Grand Rapids, MI 49512 (100% Onsite)
Visa
)
ITAR Requirement: YES
Rate
$65hr
Mandatory Skills
Skill
Requirement
Manufacturing Execution Systems (MES)
Required
PTC ThingWorx Platform
Required
Microsoft SQL Server
Required
Authentication / Single Sign-On (SSO)
Required
SSL Certificates and Security Administration
Required
PLC / SCADA Integrations
Required
Kepware, MTConnect, IGS or similar industrial connectivity platforms
Required
Application Monitoring and Performance Tuning
Required
Backup and Recovery Processes
Required
Troubleshooting across Application, Network, and Device Layers
Required
Operational Technology (OT) Networks
Required
ServiceNow
Required
ITIL-based Support Processes
Required
Oracle E-Business Suite
Integration Support
TIPQA
Integration Support
Data Lake / Redshift
Integration Support
WebMethods Interfaces
Integration Support
MTConnect
Integration Support
Kepware
Integration Support
Brady Printers
Integration Support
Laser Etching systems
Integration Support
Job Description (Full)
Role: MES Support Engineer / MES Application Support Lead
Duration: 6 months
Location: Grand Rapids, MI 49512 (100% Onsite)
Overview
Seeking an experienced MES Support Engineer to provide operational support, monitoring, incident management, and application administration for its Manufacturing Execution System (MES) environment. The MES platform is built on ThingWorx technology and includes the following applications:
Connected Work Cell (CWC)
Asset Monitoring & Utilization (AMU)
Real-Time Production Performance Monitoring (RTPPM)
The selected resource will support manufacturing operations, manage incidents and service requests, coordinate with multiple technical teams, and ensure stability and availability of the MES ecosystem and its integrations.
Key Responsibilities
MES Application Support
Provide operational support for ThingWorx-based MES applications (CWC, AMU, RTPPM).
Manage incident, service request, defect, and deployment-related tickets.
Perform ticket triage, prioritization, tracking, escalation, and closure.
Support production stabilization, hypercare, and post-deployment activities.
Coordinate issue resolution across business, plant operations, infrastructure, application, and integration teams.
Integration Support
Monitor and support integrations between MES and:
Oracle E-Business Suite (Kittyhawk)
TIPQA
Data Lake / Redshift
WebMethods interfaces
IGS / OPC-UA / Databridge communications
MTConnect and Kepware environments
Brady Printers and Laser Etching systems
System Administration & Maintenance
Monitor application health, alerts, performance, CPU and memory utilization.
Support software patching, upgrades, security updates, and validation testing.
Coordinate maintenance activities and planned outages.
Support lower environments (Development and QA) and validate changes before production deployment.
Maintain support documentation, procedures, ticket updates, and operational logs.
Operational & Reporting Support
Provide daily status reporting on incidents, risks, blockers, and escalations.
Participate in operational reviews, leadership updates, deployment checkpoints, and handoff meetings.
Deliver monthly SLA and operational performance reports, including:
System availability
Ticket volumes and resolution metrics
Root cause analysis
Corrective and preventive actions
Required Technical Skills
Candidates must demonstrate experience in:
Skill Area
Details
Manufacturing Execution Systems (MES)
Hands-on experience
PTC ThingWorx Platform
Core platform expertise
Microsoft SQL Server
Database management
Authentication / Single Sign-On (SSO)
Identity management
SSL Certificates and Security Administration
Security management
PLC / SCADA Integrations
Industrial connectivity
Kepware, MTConnect, IGS or similar
Industrial connectivity platforms
Application Monitoring and Performance Tuning
Performance optimization
Backup and Recovery Processes
Data protection
Troubleshooting across Application, Network, and Device Layers
Cross-layer debugging
Operational Technology (OT) Networks
OT network experience
ServiceNow
ITIL-based support
ITIL-based Support Processes
Service management