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Tier One Technical Support Jobs in Michigan (NOW HIRING)

Orion Group

BDM - Automotive - Tier 1

Wayne, MI · On-site

... technical products or engineered solutions into the automotive supply chain? We are supporting a ... Prospecting for and developing new Tier 1 automotive and adjacent manufacturing customers.

BioIVT

Technical Support Specialist

Detroit, MI · On-site

$21 - $26/hr

Provides 1st and 2nd Tier technical support to end users on a variety of issues. Provides on-call ... S. /B. A.) in Computer Science and 1-2 years related experience preferred. Experience may be ...

GSK Solutions

Technical Support

Detroit, MI · On-site

Technical Support (Onsite) Location: Detroit, MI Duration: 3 Months+ Note Position location: This person will be working ONSITE in a full-time capacity in Detroit, MI. Remote work is not an option.

US IT Solutions Inc

Technical Support

Lansing, MI

$38K - $47K/yr

Technical Support 1 Short Description: NEW CONTRACT DURATION: ASAP - January 5, 2018. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Complete ...

Collabera

Technical Support

Ann Arbor, MI · On-site

$36K - $46K/yr

Established in 1991, Collabera is one of the fastest growing end-to-end information technology ... Responds to telephone calls, email and personnel requests for technical support. Documents, tracks ...

BAE Networks

Be Seen First

IT Support Engineer -- Tier 1

Troy, MI · On-site

$40K - $50K/yr

As a Tier 1 IT Support Engineer, you'll be the first voice our clients hear when something needs ... Strong client-facing communication skills -- comfortable talking through technical issues with non ...

BAE Networks

Be Seen First

IT Support Engineer -- Tier 1

Troy, MI · On-site

$40K - $50K/yr

As a Tier 1 IT Support Engineer, you'll be the first voice our clients hear when something needs ... Strong client-facing communication skills -- comfortable talking through technical issues with non ...

Computech Corporation

Technical Support

Saline, MI

$33K - $42K/yr

In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working knowledge/experience of PC imaging and remote control support tools Knowledge of all Microsoft Office ...

Arete Technologies, Inc.

Technical Support

Augusta, MI · On-site

Years of Experience: 1 to 3 years of experience in the field or in a related area. Has knowledge of ... Provides technical assistance and support for applications and hardware problems. Installs ...

360 IT Professionals

Technical Support

Grayling, MI

... one of a kind requirement. Our services are vast and we produce software and web products. We ... Provides technical assistance and support for applications and hardware problems. Installs ...

360 IT Professionals

Technical Support

Grayling, MI

$35K - $44K/yr

... one of a kind requirement. Our services are vast and we produce software and web products. We ... Skill in the use and support of personal computers, in the use of applicable programs and systems ...

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Tier One Technical Support information

What is a tier one technical support?

Tier One Technical Support professionals are the first point of contact for customers seeking technical assistance with products or services. They handle basic troubleshooting, answer common questions, resolve simple issues, and escalate more complex problems to higher support levels. Their main goal is to provide fast and effective solutions to customers, ensuring a positive support experience. Tier One agents often work in call centers, help desks, or remotely, using scripts and knowledge bases to assist users efficiently.

What are the key skills and qualifications needed to thrive as a tier one technical support?

To thrive as a Tier One Technical Support specialist, you need a solid understanding of basic computer systems, troubleshooting techniques, and customer service, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users. These skills ensure prompt and accurate resolution of technical issues, leading to higher customer satisfaction and efficient IT operations.

What are the most common challenges faced by tier one technical support, and how can they be managed effectively?

Tier One Technical Support professionals often encounter challenges such as managing high call volumes, addressing repetitive issues, and dealing with frustrated customers. Successfully handling these challenges requires strong communication skills, patience, and the ability to quickly identify and resolve common technical problems. Utilizing knowledge bases and escalation procedures can improve efficiency, while regular team meetings and feedback sessions help support ongoing learning and reduce stress. Developing resilience and a customer-focused approach are key to thriving in this fast-paced environment.

What is the difference between Tier One Technical Support vs Help Desk Technician?

AspectTier One Technical SupportHelp Desk Technician
CredentialsBasic certifications (e.g., CompTIA A+), on-the-job trainingSimilar certifications, often with customer service training
Work EnvironmentCall centers, support desks, remote supportCorporate IT departments, remote or on-site support
Employer & IndustryIT service providers, tech companies, telecomsBusinesses across industries, IT support teams
Search & Comparison IntentUnderstanding entry-level support roles, job dutiesSimilar support roles, customer service in IT

Both roles involve assisting users with technical issues, often requiring similar certifications and working in support environments. Tier One Technical Support typically handles initial contact and basic troubleshooting, while Help Desk Technicians may perform broader IT support tasks. The main difference lies in terminology and specific job scope within organizations.

What are popular job titles related to Tier One Technical Support jobs in Michigan?

For Tier One Technical Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Tier One Technical Support jobs in Michigan look for?

The top searched job categories for Tier One Technical Support jobs in Michigan are:

Tier One Technical Support jobs near you
Infographic showing various Tier One Technical Support job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution.

BDM - Automotive - Tier 1

Orion Group

Wayne, MI • On-site

Full-time

Posted 21 days ago

Job description

Location: US - Midwest / Southeast preferred, with easy access to a major airport
Travel: Regular customer travel required
Industry: Automotive / Industrial Manufacturing / Engineered Solutions
Are you a commercially driven Business Development or Sales professional with experience selling technical products or engineered solutions into the automotive supply chain?
We are supporting a growing organisation as they look to appoint a Business Development Manager - Automotive / New Business Development to identify and win new customers, applications and revenue opportunities across the Tier 1 automotive market.
This is a hands-on, new-business-focused role for someone who understands automotive manufacturing, is confident developing relationships with technical and commercial stakeholders, and has the drive to turn opportunities into long-term customer relationships.
The OpportunityThe organisation already has a strong presence within the Tier 1 market and is targeting significant growth over the coming years.
The successful candidate will play a key role in identifying new opportunities and helping expand the business by:
  • Prospecting for and developing new Tier 1 automotive and adjacent manufacturing customers.
  • Building relationships with purchasing, engineering, operations, quality and plant-level stakeholders.
  • Identifying customer requirements, applications and opportunities where engineered solutions can add value.
  • Developing opportunities from initial prospecting and qualification through to quoting and commercial follow-up.
  • Building and maintaining a strong new-business pipeline.
  • Conducting market and competitor research to identify potential customers and emerging opportunities.
  • Developing long-term relationships with new customers and turning initial opportunities into sustainable revenue.
  • Working closely with Engineering, Operations, Inside Sales, Customer Service and Leadership to develop appropriate customer solutions.
  • Managing CRM activity, opportunity progression, forecasting and follow-up.
  • Representing the organisation professionally at customer meetings, plant visits and industry events.
About You:
We're looking for a proactive, confident and commercially minded sales professional who enjoys opening doors and developing new business.
You will ideally have:
  • Experience in business development, sales, account development or technical sales.
  • Experience selling into automotive OEMs, Tier 1 suppliers or the wider automotive supply chain.
  • A strong understanding of automotive manufacturing environments.
  • Experience selling fabricated parts, engineered components, technical products, engineered solutions or similar B2B offerings.
  • Proven experience prospecting and developing new customer relationships.
  • The ability to engage comfortably with both technical and commercial stakeholders.
  • Strong relationship-building and communication skills.
  • The technical aptitude to understand customer requirements and identify appropriate solutions.
  • Commercial confidence and the ability to progress opportunities through a potentially long sales cycle.
  • A proactive, self-motivated approach with the energy and persistence required for new business development.
Experience within the Heavy Truck / Commercial Vehicle sector or other Tier 1 automotive environments would be particularly advantageous.
We would also consider candidates from closely related industrial manufacturing or technical product environments who have experience selling into automotive customers.
The PersonThis role would suit someone who is still relatively early or mid-way through their sales career and is ready to take the next step.
We're looking for someone who is:
  • Charismatic and confident when dealing with customers.
  • Naturally curious and able to understand customer challenges.
  • Comfortable initiating conversations and developing new relationships.
  • Commercially hungry and motivated by winning new business.
  • Able to work with engineers and purchasing teams and translate technical requirements into commercial opportunities.
  • Organised and disciplined when managing a sales pipeline.
  • Comfortable operating independently while working closely with internal teams.
Location & Travel:
Candidates based across the Midwest and Southeast US will be considered, with particular interest in areas such as Michigan/Detroit, Tennessee, North Carolina, South Carolina and Georgia.
Candidates located within easy reach of a major US airport will also be considered.
Regular customer travel will be required, so you should be comfortable travelling as part of the role.
Why Consider This Opportunity?
This is an opportunity to join an organisation with an established presence in the automotive supply chain and play a key role in its next phase of growth.
You'll have the opportunity to build new customer relationships, develop new applications and directly influence revenue growth, working alongside engineering and commercial teams to deliver solutions to major automotive manufacturers and suppliers.
If you're an ambitious technical sales or business development professional who enjoys winning new business and building something for the long term, we'd be keen to hear from you.
People are our business worldwide
Orion Group was founded in 1987 and is now one of the largest, independent, international recruitment companies. We have a network of 200 employees working from 24 offices, delivering a range of services - Talent Acquisition, Recruitment Outsourcing Services, Retained Search, Global Workforce Solutions, Completions & Commissioning and Materials Management - across 68 countries. As a global leader in workforce solutions, we recruit personnel across the Engineering & Technical, Office & Commercial, Scientific and Skilled Trades disciplines, for sectors including Oil & Gas, Life Science, Power & Utilities, Constructions & Infrastructure, Manufacturing and Renewables.

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