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Tier One Technical Support Jobs in Michigan (NOW HIRING)

Deepview Corp.

Be Seen First

Automotive Quality Engineer - Tier 1 Manufacturing

Grand Blanc, MI · On-site

$85K - $110K/yr

Support plant quality activities to ensure products and manufacturing processes meet customer and ... Bachelor's degree in Engineering, Quality, Manufacturing, or a related technical field preferred ...

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Spectrum Health

Technical Support Assistant

Troy, MI · On-site

About Troy Hospital Recognized by the US News & World Report as one of the best in the nation for ... AHA or ARC Basic Life Support (BLS) upon hire Required How Corewell Health cares for you

Corewell Health

Technical Support Assistant

Troy, MI · On-site

About Troy Hospital Recognized by the US News & World Report as one of the best in the nation for ... AHA or ARC Basic Life Support (BLS) upon hire Required How Corewell Health cares for you

Spectrum Health

Technical Support Assistant

Troy, MI · On-site

About Troy Hospital Recognized by the US News & World Report as one of the best in the nation for ... AHA or ARC Basic Life Support (BLS) upon hire Required How Corewell Health cares for you

Corewell Health

Technical Support Assistant

Troy, MI · On-site

About Troy Hospital Recognized by the US News & World Report as one of the best in the nation for ... AHA or ARC Basic Life Support (BLS) upon hire Required How Corewell Health cares for you

Computech Corporation

Level 2 Technical Support

Saline, MI

$33K - $42K/yr

Technical Support(Level 2) Location: Saline ,MI Duration:12 Months Role Description : Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter ...

Superbeo

PMO Support Technical Specialist

Detroit, MI · On-site

Job Title: PMO Support Technical Specialist Job Location: Detroit Area, Michigan Job Duration: 3 ... Minimum of 5 years of experience in the automotive industry at an OEM or large tier 1 in product ...

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Tier One Technical Support information

What is a tier one technical support?

Tier One Technical Support professionals are the first point of contact for customers seeking technical assistance with products or services. They handle basic troubleshooting, answer common questions, resolve simple issues, and escalate more complex problems to higher support levels. Their main goal is to provide fast and effective solutions to customers, ensuring a positive support experience. Tier One agents often work in call centers, help desks, or remotely, using scripts and knowledge bases to assist users efficiently.

What are the key skills and qualifications needed to thrive as a tier one technical support?

To thrive as a Tier One Technical Support specialist, you need a solid understanding of basic computer systems, troubleshooting techniques, and customer service, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users. These skills ensure prompt and accurate resolution of technical issues, leading to higher customer satisfaction and efficient IT operations.

What are the most common challenges faced by tier one technical support, and how can they be managed effectively?

Tier One Technical Support professionals often encounter challenges such as managing high call volumes, addressing repetitive issues, and dealing with frustrated customers. Successfully handling these challenges requires strong communication skills, patience, and the ability to quickly identify and resolve common technical problems. Utilizing knowledge bases and escalation procedures can improve efficiency, while regular team meetings and feedback sessions help support ongoing learning and reduce stress. Developing resilience and a customer-focused approach are key to thriving in this fast-paced environment.

What is the difference between Tier One Technical Support vs Help Desk Technician?

AspectTier One Technical SupportHelp Desk Technician
CredentialsBasic certifications (e.g., CompTIA A+), on-the-job trainingSimilar certifications, often with customer service training
Work EnvironmentCall centers, support desks, remote supportCorporate IT departments, remote or on-site support
Employer & IndustryIT service providers, tech companies, telecomsBusinesses across industries, IT support teams
Search & Comparison IntentUnderstanding entry-level support roles, job dutiesSimilar support roles, customer service in IT

Both roles involve assisting users with technical issues, often requiring similar certifications and working in support environments. Tier One Technical Support typically handles initial contact and basic troubleshooting, while Help Desk Technicians may perform broader IT support tasks. The main difference lies in terminology and specific job scope within organizations.

What are popular job titles related to Tier One Technical Support jobs in Michigan?

For Tier One Technical Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Tier One Technical Support jobs in Michigan look for?

The top searched job categories for Tier One Technical Support jobs in Michigan are:

Tier One Technical Support jobs near you
Infographic showing various Tier One Technical Support job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution.

Technical Support Engineer I

Intrepid Control Systems, Inc

Troy, MI • On-site

Full-time

Re-posted 14 days ago

Job description

Description:

General Description:

The Technical Support Engineer I is responsible for providing first-level technical support to Intrepid Control Systems’ customers and internal employees. This role assists with troubleshooting hardware and software issues involving ICS products for vehicle networks through email, phone, online meetings, and in-person interactions. The Technical Support Engineer I works under guidance while developing technical knowledge, troubleshooting skills, and product expertise.

Requirements:

Minimum Requirements:

  • High school diploma or equivalent required
  • 1–2 years of technical support, IT, or related experience
  • Basic understanding of computer systems and hardware
  • Ability to learn new technologies quickly

Essential Job Functions:

  • Assist customers with hardware setup, connections, and basic troubleshooting
  • Answer basic software license questions
  • Perform basic wiring and network setup activities
  • Create simulation setups to emulate customer environments
  • Help with software setup and installation
  • Process and install customer software license requests
  • Take hardware repair information and other basic information for quotes
  • Document hardware and software issues for Quality Assurance and Development teams
  • Verify issues and fixes
  • Use ICS hardware and software to create customer projects and testing setups
  • Escalate advanced or unresolved technical issues to senior team members when appropriate

Skills:

  • Basic troubleshooting and analytical skills
  • Strong customer service orientation
  • Strong verbal and written communication skills
  • Ability to follow technical processes and procedures
  • Basic understanding of Windows operating systems
  • Basic networking knowledge
  • Ability to work collaboratively in a team environment

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