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Tier One Technical Support Jobs in Michigan (NOW HIRING)

365 Retail Markets

Technical Support Specialist

Troy, MI · On-site

$47K/yr

The company's all-in-one platform powers retail spaces across food service, global retail, and ... Provide technical system and user support by responding to calls and email requests for technical ...

365 Retail Markets

Technical Support Specialist

Troy, MI · On-site

$47K/yr

The company's all-in-one platform powers retail spaces across food service, global retail, and ... Provide technical system and user support by responding to calls and email requests for technical ...

InterSources Inc

Technical Support 3

Detroit, MI · On-site

$37K - $46K/yr

The Technical Support 3 position involves providing technical expertise in diagnosing and resolving ... Required : • Possession of a Bachelor's degree with 21 semester (32 term) credits in one or a ...

VEHLO

Technical Support Representative

Troy, MI · On-site

$17/hr

Technical Support Representative About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology. Across every part of the auto repair ...

Vehlo

Technical Support Representative

Troy, MI · On-site

$17/hr

Technical Support Representative About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology. Across every part of the auto repair ...

TEKsystems

Technical Support Specialist

Petoskey, MI · On-site

$18 - $21/hr

What You'll Do As the go-to IT support resource, you'll provide end-to-end technical support and ... Escalate complex issues to appropriate IT teams when needed What We're Looking For 1-4 years of ...

TEKsystems

Technical Support Specialist

Petoskey, MI

$18 - $21/hr

What You'll Do As the go-to IT support resource, you'll provide end-to-end technical support and ... Escalate complex issues to appropriate IT teams when needed What We're Looking For 1-4 years of ...

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Tier One Technical Support information

What is a tier one technical support?

Tier One Technical Support professionals are the first point of contact for customers seeking technical assistance with products or services. They handle basic troubleshooting, answer common questions, resolve simple issues, and escalate more complex problems to higher support levels. Their main goal is to provide fast and effective solutions to customers, ensuring a positive support experience. Tier One agents often work in call centers, help desks, or remotely, using scripts and knowledge bases to assist users efficiently.

What are the key skills and qualifications needed to thrive as a tier one technical support?

To thrive as a Tier One Technical Support specialist, you need a solid understanding of basic computer systems, troubleshooting techniques, and customer service, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users. These skills ensure prompt and accurate resolution of technical issues, leading to higher customer satisfaction and efficient IT operations.

What are the most common challenges faced by tier one technical support, and how can they be managed effectively?

Tier One Technical Support professionals often encounter challenges such as managing high call volumes, addressing repetitive issues, and dealing with frustrated customers. Successfully handling these challenges requires strong communication skills, patience, and the ability to quickly identify and resolve common technical problems. Utilizing knowledge bases and escalation procedures can improve efficiency, while regular team meetings and feedback sessions help support ongoing learning and reduce stress. Developing resilience and a customer-focused approach are key to thriving in this fast-paced environment.

What is the difference between Tier One Technical Support vs Help Desk Technician?

AspectTier One Technical SupportHelp Desk Technician
CredentialsBasic certifications (e.g., CompTIA A+), on-the-job trainingSimilar certifications, often with customer service training
Work EnvironmentCall centers, support desks, remote supportCorporate IT departments, remote or on-site support
Employer & IndustryIT service providers, tech companies, telecomsBusinesses across industries, IT support teams
Search & Comparison IntentUnderstanding entry-level support roles, job dutiesSimilar support roles, customer service in IT

Both roles involve assisting users with technical issues, often requiring similar certifications and working in support environments. Tier One Technical Support typically handles initial contact and basic troubleshooting, while Help Desk Technicians may perform broader IT support tasks. The main difference lies in terminology and specific job scope within organizations.

What are popular job titles related to Tier One Technical Support jobs in Michigan?

For Tier One Technical Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Tier One Technical Support jobs in Michigan look for?

The top searched job categories for Tier One Technical Support jobs in Michigan are:

Tier One Technical Support jobs near you
Infographic showing various Tier One Technical Support job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution.

Tier 1 IT Support Specialist - Grand Rapids MI

Applied Innovation

Grand Rapids, MI • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Applied Innovation is a Managed Service Provider (MSP) dedicated to delivering innovative and reliable technology solutions. Our IT Service team plays a crucial role in ensuring our clients have seamless access to the technology they need to succeed. Applied Innovation is seeking a Tier 1 IT Support Specialist to join our IT Service team. This role is focused on providing exceptional customer service to our technology clients by addressing, troubleshooting, and resolving technical issues in a professional and efficient manner. The ideal candidate is technically proficient, communicative, and committed to delivering amazing client experiences. This is a Monday to Friday onsite position from 8 AM - 5 PM role with a rotating on-call schedule once training is complete about 2-3 times per year.
Duties and Responsibilities:
  • Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
  • Listen attentively to clients to identify and diagnose technical issues.
  • Provide clear, positive, and professional communication with clients.
  • Research and implement solutions according to established Ideal Ticket Procedures.
  • Route or escalate unresolved issues to appropriate IT resources.
  • Follow up with clients as needed to ensure issues are resolved satisfactorily.
  • Stay up to date on emerging software, hardware, and IT trends.
  • Manage time effectively under management oversight to ensure prompt resolution of issues.
  • Troubleshooting current workstation operating systems (Windows, Mac OS, Linux).
  • Supporting Microsoft Office applications, including Office 365.
  • Basic Active Directory administration.
  • On-premise Exchange support.
  • Configuring and troubleshooting web content filtering and anti-virus tools.
  • Managing DNS, DHCP, and network connectivity issues (wired and wireless).
  • Assisting with server administration and network storage devices.
  • Supporting phones and mobile devices.
  • Other duties as assigned.

Minimum Qualifications:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
  • Strong customer service and communication skills.
  • Ability to troubleshoot and solve technical problems efficiently.
  • Basic knowledge of networking, operating systems, and common IT tools.
  • Ability to follow standard procedures and document work accurately.
  • Comfortable working in a fast-paced, client-focused environment.
  • Understanding and alignment with the organization's core values

Education/License/Experience Requirements:
  • High School Diploma required.
  • Previous experience in IT support or help desk environment is preferred but not required.
  • Experience with client-facing technical support is a plus.
  • Minimum of a 2-year college degree in Networking, Computer Science, Information Systems, or a related technical field or an approved certification below.
Certifications (in lieu of degree):
  • CompTIA A+
  • CompTIA Network+
  • Microsoft Certified Professional (MCP)
  • Other relevant IT certifications

Why Applied Innovation?
We offer a comprehensive benefits package, including:
  • Medical, dental, and life insurance on the 31st day of employment.
  • Short-term disability.
  • Paid vacation and holidays.
  • Paid volunteer time.
  • Onsite Fitness Center
  • 401(k) retirement plan with company match program.
  • Opportunities for professional growth and advancement

Apply