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Tier One Technical Support Jobs (NOW HIRING)

AutoAlert

Tier 1 Technical Support

Kansas City, MO

Tier 1 Technical Support At AutoAlert, the Tier 1 Technical Support is responsible for servicing our AutoAlert customers through incoming calls, emails, and chats. They are expected to deliver one ...

AutoAlert

Tier 1 Technical Support

Kansas City, MO · On-site

$36.50K - $45.80K/yr

Description Tier 1 Technical Support Location - Kansas City Working Group - 3 Travel Required - No Classification - Non-Exempt Leadership Level - GS 3 to GS 4 *Core Competencies associated with this ...

Resound Networks LLC

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Tier 1 Technical Support Agent

Pampa, TX · On-site

$16 - $18/hr

Answering incoming Tier 1 Technical Support calls, creating tickets, following escalation policies * Maintaining status on open tickets * Scheduling installs/service calls for all markets * Assist ...

Teguar

Technical Support Technician - Tier 1

Charlotte, NC

$36.60K - $45.90K/yr

We are currently looking for a motivated Tier 1 Technical Support Technician with the desire, skills, and experience to become a part of our growing enterprise. This is a full-time, non-exempt ...

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How much do tier one technical support jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for tier one technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier One Technical Support specialist, and why are they important?

To thrive as a Tier One Technical Support specialist, you need a solid understanding of basic computer systems, troubleshooting techniques, and customer service, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users. These skills ensure prompt and accurate resolution of technical issues, leading to higher customer satisfaction and efficient IT operations.

What are the most common challenges faced by Tier One Technical Support professionals, and how can they be managed effectively?

Tier One Technical Support professionals often encounter challenges such as managing high call volumes, addressing repetitive issues, and dealing with frustrated customers. Successfully handling these challenges requires strong communication skills, patience, and the ability to quickly identify and resolve common technical problems. Utilizing knowledge bases and escalation procedures can improve efficiency, while regular team meetings and feedback sessions help support ongoing learning and reduce stress. Developing resilience and a customer-focused approach are key to thriving in this fast-paced environment.

What are Tier One Technical Support professionals?

Tier One Technical Support professionals are the first point of contact for customers seeking technical assistance with products or services. They handle basic troubleshooting, answer common questions, resolve simple issues, and escalate more complex problems to higher support levels. Their main goal is to provide fast and effective solutions to customers, ensuring a positive support experience. Tier One agents often work in call centers, help desks, or remotely, using scripts and knowledge bases to assist users efficiently.

What is Tier 1, tier 2, and tier 3 support?

In a Tier One Technical Support role, Tier 1 involves handling basic customer issues, troubleshooting common problems, and providing initial assistance. Tier 2 support addresses more complex issues that require deeper technical knowledge, often involving remote diagnostics or specialized tools. Tier 3 involves expert-level support, typically performed by senior technicians or engineers who resolve the most difficult problems and may involve system modifications or advanced troubleshooting.

What job makes $10,000 a month without a degree?

A Tier One Technical Support role typically does not pay $10,000 a month without specialized experience or certifications. High-paying jobs in tech often require advanced skills, certifications, or experience, and salaries of this level are usually found in senior or specialized roles such as software engineers, cybersecurity specialists, or sales executives, often with relevant training or industry credentials.

What is the difference between Tier One Technical Support vs Help Desk Technician?

AspectTier One Technical SupportHelp Desk Technician
CredentialsBasic certifications (e.g., CompTIA A+), on-the-job trainingSimilar certifications, often with customer service training
Work EnvironmentCall centers, support desks, remote supportCorporate IT departments, remote or on-site support
Employer & IndustryIT service providers, tech companies, telecomsBusinesses across industries, IT support teams
Search & Comparison IntentUnderstanding entry-level support roles, job dutiesSimilar support roles, customer service in IT

Both roles involve assisting users with technical issues, often requiring similar certifications and working in support environments. Tier One Technical Support typically handles initial contact and basic troubleshooting, while Help Desk Technicians may perform broader IT support tasks. The main difference lies in terminology and specific job scope within organizations.

More about Tier One Technical Support jobs
What cities are hiring for Tier One Technical Support jobs? Cities with the most Tier One Technical Support job openings:
What states have the most Tier One Technical Support jobs? States with the most job openings for Tier One Technical Support jobs include:
What job categories do people searching Tier One Technical Support jobs look for? The top searched job categories for Tier One Technical Support jobs are:
Tier One Technical Support jobs near you
Infographic showing various Tier One Technical Support job openings in the United States as of May 2026, with employment types broken down into 64% Full Time, 31% Part Time, and 5% Contract. Highlights an 26% Physical, 7% Hybrid, and 67% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Tier 1 Technical Support

Tier 1 Technical Support

AutoAlert

Kansas City, MO

Other

Posted 4 days ago

Job description

Tier 1 Technical Support

At AutoAlert, the Tier 1 Technical Support is responsible for servicing our AutoAlert customers through incoming calls, emails, and chats. They are expected to deliver one-call resolution while guiding our customers to additional training and instructional material to support current steps or next steps in their understanding of our suite of products. You are expected to be the SME (subject matter expert) in all functionalities of our products, supporting both internal and external customers, while demonstrating the desire to provide a world-class user experience. You are a team player with strong problem-solving skills and an innovative mindset. You will be a part of a creative, diverse, collaborative team of hardworking individuals to increase brand favorability, customer engagement and advocacy, and revenue growth. This is a fast-paced role that requires strong leadership, priority management, and interpersonal skills.

Your Experience and Impact

  • Previous experience in service-oriented industry
  • Automotive experience preferred
  • Sufficient product knowledge of the AutoAlert product platform
  • Strong problem solving and troubleshooting capability
  • Competency with computer applications and programs
  • Proficiency in Salesforce

Across all teams, we look for the following Values:

  • Be a Role Model
  • Be Passionate About our Partners' Success
  • Own Working Together
  • Deliver Results

Living the AutoAlert values is core to all team members' success. We welcome and encourage all people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer, focused on providing a positive place for you to grow your career. Accommodations If you require assistance applying for open positions, please reach out to Human Resources at hr@autoalert.com. Benefits AutoAlert provides a robust benefits package to eligible employees. Eligibility requirements apply to all plans in the United States and Canada. AutoAlert reserves the right to alter benefits offerings at will. Posting Statement AutoAlert is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. AutoAlert does not accept unsolicited headhunter and agency resumes. AutoAlert will not pay any third-party agency or company that does not have a signed agreement with AutoAlert. We are unable to sponsor H1-B Visas at this time.

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