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Tier One Technical Support Jobs (NOW HIRING)

AutoAlert

Tier 1 Technical Support

Kansas City, MO · On-site

$36K - $45K/yr

Description Tier 1 Technical Support Location - Kansas City Working Group - 3 Travel Required - No Classification - Non-Exempt Leadership Level - GS 3 to GS 4 *Core Competencies associated with this ...

Robert Half

Tier 1 Technical Support

Brooklyn, IA · On-site

$34K - $43K/yr

We are looking for a Tier 1 Technical Support specialist to join our team in a contract-to-permanent role. This position supports end users by resolving everyday technical issues across mobile ...

SAIC

Tier One Technical Support

Aberdeen, MD · On-site

$80K - $120K/yr

Description SAIC is seeking a Tier 1 (Junior) Technical Support Analyst , with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities ...

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Tier One Technical Support information

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How much do tier one technical support jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for tier one technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier One Technical Support specialist, and why are they important?

To thrive as a Tier One Technical Support specialist, you need a solid understanding of basic computer systems, troubleshooting techniques, and customer service, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users. These skills ensure prompt and accurate resolution of technical issues, leading to higher customer satisfaction and efficient IT operations.

What is Tier 1 tech support job description?

A Tier 1 technical support job involves providing initial assistance to customers by troubleshooting common hardware and software issues, answering questions, and guiding users through basic solutions. Support staff typically use remote tools and follow established protocols, often requiring good communication skills and basic technical knowledge. The role serves as the first point of contact in a technical support team and may require documentation of interactions and issue escalation when necessary.

What is Tier One technical support?

Tier One technical support is the initial level of customer assistance where support agents handle basic issues such as password resets, account access, and common troubleshooting. They typically use diagnostic tools and follow scripted procedures to resolve straightforward problems before escalating more complex issues to higher support tiers.

What is Tier 1 technical support?

Tier 1 technical support is the first level of customer assistance, focusing on basic troubleshooting, issue identification, and resolving common problems. Support agents typically use knowledge bases and diagnostic tools to address straightforward issues and escalate more complex problems to higher support tiers.

What is Tier 1 Tier 2 and Tier 3 support?

In technical support roles, Tier 1 support involves basic troubleshooting and customer service, handling common issues and initial contact. Tier 2 support addresses more complex problems requiring specialized knowledge, often involving deeper technical analysis. Tier 3 support consists of experts or engineers who resolve the most difficult issues, often involving advanced diagnostics or software/hardware fixes.

What is the difference between Tier One Technical Support vs Help Desk Technician?

AspectTier One Technical SupportHelp Desk Technician
CredentialsBasic certifications (e.g., CompTIA A+), on-the-job trainingSimilar certifications, often with customer service training
Work EnvironmentCall centers, support desks, remote supportCorporate IT departments, remote or on-site support
Employer & IndustryIT service providers, tech companies, telecomsBusinesses across industries, IT support teams
Search & Comparison IntentUnderstanding entry-level support roles, job dutiesSimilar support roles, customer service in IT

Both roles involve assisting users with technical issues, often requiring similar certifications and working in support environments. Tier One Technical Support typically handles initial contact and basic troubleshooting, while Help Desk Technicians may perform broader IT support tasks. The main difference lies in terminology and specific job scope within organizations.

What are the most common challenges faced by Tier One Technical Support professionals, and how can they be managed effectively?

Tier One Technical Support professionals often encounter challenges such as managing high call volumes, addressing repetitive issues, and dealing with frustrated customers. Successfully handling these challenges requires strong communication skills, patience, and the ability to quickly identify and resolve common technical problems. Utilizing knowledge bases and escalation procedures can improve efficiency, while regular team meetings and feedback sessions help support ongoing learning and reduce stress. Developing resilience and a customer-focused approach are key to thriving in this fast-paced environment.

What are Tier One Technical Support professionals?

Tier One Technical Support professionals are the first point of contact for customers seeking technical assistance with products or services. They handle basic troubleshooting, answer common questions, resolve simple issues, and escalate more complex problems to higher support levels. Their main goal is to provide fast and effective solutions to customers, ensuring a positive support experience. Tier One agents often work in call centers, help desks, or remotely, using scripts and knowledge bases to assist users efficiently.
More about Tier One Technical Support jobs
What cities are hiring for Tier One Technical Support jobs? Cities with the most Tier One Technical Support job openings:
What states have the most Tier One Technical Support jobs? States with the most job openings for Tier One Technical Support jobs include:
What job categories do people searching Tier One Technical Support jobs look for? The top searched job categories for Tier One Technical Support jobs are:
Tier One Technical Support jobs near you
Infographic showing various Tier One Technical Support job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, 1% Part Time, 1% Temporary, and 9% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Tier 1 Technical Support

Tier 1 Technical Support

AutoAlert

Kansas City, MO • On-site

$36K - $45K/yr

Full-time

Posted 5 days ago

Job description

Description
Tier 1 Technical Support
Location - Kansas City
Working Group - 3
Travel Required - No
Classification - Non-Exempt
Leadership Level - GS 3 to GS 4
*Core Competencies associated with this role: Attendance & Punctuality, Customer Service, Dependability, Job Knowledge
AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform is revolutionizing the dealership-customer relationship, creating direct opportunities for meaningful connections and seamless experiences both online and offline.
About AutoAlert
AutoAlert offers a portfolio of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities for meaningful data-driven connections. Founded in 2002, AutoAlert is the leading automotive software and data mining provider, enhancing customer relationships that lead to repeat sales, service, and increased loyalty. AutoAlert's mission is to empower innovative automotive partnerships to improve data-driven customer experiences. AutoAlert is proud to lead the industry in data security, with independently audited high-level security in place via Soc 2 Type 2 and ISO/IEC 27001:2013 certifications.
Role Description
At AutoAlert, the Tier 1 Technical Support is responsible for servicing our AutoAlert customers through incoming calls, emails, and chats. They are expected to deliver one-call resolution while guiding our customers to additional training and instructional material to support current steps or next steps in their understanding of our suite of products. You are expected to be the SME (subject matter expert) in all functionalities of our products, supporting both internal and external customers, while demonstrating the desire to provide a world-class user experience.
You are a team player with strong problem-solving skills and an innovative mindset. You will be a part of a creative, diverse, collaborative team of hardworking individuals to increase brand favorability, customer engagement and advocacy, and revenue growth. This is a fast-paced role that requires strong leadership, priority management, and interpersonal skills.
  • Handle inbound customer inquiries from numerous sources, including phone, email, and chat
  • Diagnose initial inbound tickets within two hours of submission
  • Create comprehensive Salesforce tickets detailing inbound communication received
  • Close tickets via One-Call resolution or escalate customer experiences according to Client Care standards and documentation
  • Provide necessary supporting documentation to appropriate team members for any escalated issues and maintain open lines of communication with customer throughout escalation process
  • Maintain clear and consistent communication with customers while troubleshooting issues up to and including point-of-satisfaction resolution
  • Other duties as assigned
Your Experience and Impact
  • Previous experience in service-oriented industry
  • Automotive experience preferred
  • Sufficient product knowledge of the AutoAlert product platform
  • Strong problem solving and troubleshooting capability
  • Competency with computer applications and programs
  • Proficiency in Salesforce
Supervisor Responsibilities
This position has no direct supervisory responsibilities but works with other team members inside and outside of the department
Across all teams, we look for the following Values:
  • Be a Role Model
  • Be Passionate About our Partners' Success
  • Own Working Together
  • Deliver Results
Living the AutoAlert values is core to all team members' success. We welcome and encourage all people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer, focused on providing a positive place for you to grow your career.
Accommodations
If you require assistance applying for open positions, please reach out to Human Resources at hr@autoalert.com.
Benefits
AutoAlert provides a robust benefits package to eligible employees. Eligibility requirements apply to all plans in the United States and Canada. AutoAlert reserves the right to alter benefits offerings at will.
Posting Statement
AutoAlert is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
AutoAlert does not accept unsolicited headhunter and agency resumes. AutoAlert will not pay any third-party agency or company that does not have a signed agreement with AutoAlert.
We are unable to sponsor H1-B Visas at this time.

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