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Tier One Technical Support Jobs (NOW HIRING)

Vets Hired

Tier 1 Technical Support

Edwards, CA

$37K - $47K/yr

Job Summary The Tier 1 Technical Support professional provides first-level IT support and troubleshooting for software, network, hardware, and workstation issues. The role assists users, resolves ...

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Tier 1 Technical Support

Kansas City, MO · Remote

Tier 1 Technical Support Location - Kansas City Working Group - 3 Travel Required - No Classification - Non-Exempt Leadership Level - GS 3 to GS 4 *Core Competencies associated with this role:

CoCard Business

Tier 1 - Technical Support

Roseville, CA · On-site

$21 - $26/hr

Position Overview As an IT Support Specialist, you will provide Tier 1 and Tier 2 technical support for POS systems, payment terminals, networking equipment, software applications, and merchant ...

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site

$37K - $46K/yr

About the Role As a Technical Support Representative, Tier 1, you'll be the first point of contact for customers troubleshooting tablet, connectivity, and account issues -- by phone and chat. You'll ...

American Innovations

Technical Support, Tier 1

Austin, TX · On-site

$37K - $46K/yr

About the Role As a Technical Support Representative, Tier 1, you'll be the first point of contact for customers troubleshooting tablet, connectivity, and account issues - by phone and chat. You'll ...

ConnectUs Corp

Tier 1 Tech Support

King Of Prussia, PA · On-site

$23 - $25/hr

Serve as a first point of contact for end-user technical support requests, with a strong focus on ... The Tier 1 Tech Support professional plays an important role in maintaining both user productivity ...

I3 Broadband LLC

Tier 1 Support

East Peoria, IL · On-site

$17 - $19/hr

The Tier 1 Specialist provides technical support to residential customers, business customers, and staff, to answer questions, troubleshoot issues, and keep our customers running with i3 Broadband ...

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Tier One Technical Support information

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$14

$26

$44

How much do tier one technical support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for tier one technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a tier one technical support?

Tier One Technical Support professionals are the first point of contact for customers seeking technical assistance with products or services. They handle basic troubleshooting, answer common questions, resolve simple issues, and escalate more complex problems to higher support levels. Their main goal is to provide fast and effective solutions to customers, ensuring a positive support experience. Tier One agents often work in call centers, help desks, or remotely, using scripts and knowledge bases to assist users efficiently.

What are the key skills and qualifications needed to thrive as a tier one technical support?

To thrive as a Tier One Technical Support specialist, you need a solid understanding of basic computer systems, troubleshooting techniques, and customer service, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users. These skills ensure prompt and accurate resolution of technical issues, leading to higher customer satisfaction and efficient IT operations.

What are the most common challenges faced by tier one technical support, and how can they be managed effectively?

Tier One Technical Support professionals often encounter challenges such as managing high call volumes, addressing repetitive issues, and dealing with frustrated customers. Successfully handling these challenges requires strong communication skills, patience, and the ability to quickly identify and resolve common technical problems. Utilizing knowledge bases and escalation procedures can improve efficiency, while regular team meetings and feedback sessions help support ongoing learning and reduce stress. Developing resilience and a customer-focused approach are key to thriving in this fast-paced environment.

What is the difference between Tier One Technical Support vs Help Desk Technician?

AspectTier One Technical SupportHelp Desk Technician
CredentialsBasic certifications (e.g., CompTIA A+), on-the-job trainingSimilar certifications, often with customer service training
Work EnvironmentCall centers, support desks, remote supportCorporate IT departments, remote or on-site support
Employer & IndustryIT service providers, tech companies, telecomsBusinesses across industries, IT support teams
Search & Comparison IntentUnderstanding entry-level support roles, job dutiesSimilar support roles, customer service in IT

Both roles involve assisting users with technical issues, often requiring similar certifications and working in support environments. Tier One Technical Support typically handles initial contact and basic troubleshooting, while Help Desk Technicians may perform broader IT support tasks. The main difference lies in terminology and specific job scope within organizations.

More about Tier One Technical Support jobs

What cities are hiring for Tier One Technical Support jobs?

Cities with the most Tier One Technical Support job openings:

What states have the most Tier One Technical Support jobs?

States with the most job openings for Tier One Technical Support jobs include:

What job categories do people searching Tier One Technical Support jobs look for?

The top searched job categories for Tier One Technical Support jobs are:

Tier One Technical Support jobs near you
Infographic showing various Tier One Technical Support job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Tier 1 Technical Support

Edwards, CA

Vets Hired
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Vets Hiredexternal

$37K - $47K/yr

Full-time

Posted 3 days ago

New

Job description

Job Summary

The Tier 1 Technical Support professional provides first-level IT support and troubleshooting for software, network, hardware, and workstation issues. The role assists users, resolves basic technical problems, images and deploys computers, installs software and security updates, documents incidents, and escalates complex issues to higher-level technicians.

Key Responsibilities
  • Provide Tier 1 technical support for software, network, and workstation issues.
  • Troubleshoot incidents and identify root causes.
  • Image and configure computers.
  • Install software updates, security patches, and required configurations.
  • Document technical issues and resolutions in the ticketing system.
  • Escalate complex issues to Tier 2 technical support.
  • Deploy desktop workstations and laptops.
  • Provide professional customer service and technical assistance.
Required Qualifications
  • At least 2 years of Windows system administration and/or technical support experience.
  • Knowledge of Windows operating systems.
  • Experience supporting hardware and scientific peripherals.
  • Microsoft Endpoint Administrator or CompTIA A+ certification preferred.
  • DoD IAT Level II certification such as Security+ preferred.
  • Secret security clearance or ability to obtain one.