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Tier One Technical Support Jobs in Austin, TX (NOW HIRING)

WinMax Systems Corporation

Technical Support

Austin, TX · On-site

We have an Immediate need for Technical Support for one of my Direct client based out at Austin, TX. Kindly go through the , if interested revert with your updated resume, contact details, expected ...

Esolvit Inc

Technical Support

Austin, TX · On-site

... technical support 7 Years of experience supporting human resource, financial or related application for Texas government agencies 4 Years of experience in supporting PeopleSoft HCM and/or FSCM 4 ...

Miro Group

Manager, Customer Support AMER

Austin, TX · On-site

$125 - $150/hr

Lead and develop a mixed team of Customer Support Representatives (Tier 2) and Technical Support Engineers (Tier 3), spanning customer‑facing and technical support expertise, conducting regular 1 ...

Miro

Manager, Customer Support AMER

Austin, TX · On-site +1

Lead and develop a mixed team of Customer Support Representatives (Tier 2) and Technical Support Engineers (Tier 3), spanning customer-facing and technical support expertise, conducting regular 1:1s ...

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All JobsTier One Technical Support JobsTier One Technical Support Jobs in Austin, TX

Tier One Technical Support information

See Austin, TX salary details

$14

$25

$44

How much do tier one technical support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for tier one technical support in Austin, TX is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.12 per hour, depending on experience, location, and employer.

What is a tier one technical support?

Tier One Technical Support professionals are the first point of contact for customers seeking technical assistance with products or services. They handle basic troubleshooting, answer common questions, resolve simple issues, and escalate more complex problems to higher support levels. Their main goal is to provide fast and effective solutions to customers, ensuring a positive support experience. Tier One agents often work in call centers, help desks, or remotely, using scripts and knowledge bases to assist users efficiently.

What are the key skills and qualifications needed to thrive as a tier one technical support?

To thrive as a Tier One Technical Support specialist, you need a solid understanding of basic computer systems, troubleshooting techniques, and customer service, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users. These skills ensure prompt and accurate resolution of technical issues, leading to higher customer satisfaction and efficient IT operations.

What are the most common challenges faced by tier one technical support, and how can they be managed effectively?

Tier One Technical Support professionals often encounter challenges such as managing high call volumes, addressing repetitive issues, and dealing with frustrated customers. Successfully handling these challenges requires strong communication skills, patience, and the ability to quickly identify and resolve common technical problems. Utilizing knowledge bases and escalation procedures can improve efficiency, while regular team meetings and feedback sessions help support ongoing learning and reduce stress. Developing resilience and a customer-focused approach are key to thriving in this fast-paced environment.

What is the difference between Tier One Technical Support vs Help Desk Technician?

AspectTier One Technical SupportHelp Desk Technician
CredentialsBasic certifications (e.g., CompTIA A+), on-the-job trainingSimilar certifications, often with customer service training
Work EnvironmentCall centers, support desks, remote supportCorporate IT departments, remote or on-site support
Employer & IndustryIT service providers, tech companies, telecomsBusinesses across industries, IT support teams
Search & Comparison IntentUnderstanding entry-level support roles, job dutiesSimilar support roles, customer service in IT

Both roles involve assisting users with technical issues, often requiring similar certifications and working in support environments. Tier One Technical Support typically handles initial contact and basic troubleshooting, while Help Desk Technicians may perform broader IT support tasks. The main difference lies in terminology and specific job scope within organizations.

What are popular job titles related to Tier One Technical Support jobs in Austin, TX?

For Tier One Technical Support jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Tier One Technical Support jobs in Austin, TX look for?

The top searched job categories for Tier One Technical Support jobs in Austin, TX are:

Tier One Technical Support jobs near you
Infographic showing various Tier One Technical Support job openings in Austin, TX as of September 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $53,703 per year, or $25.8 per hour.

Technical Support Representative

Facility Solutions Group, Inc.

Round Rock, TX • On-site

$18 - $25/hr

Full-time

Re-posted 19 days ago

Job description

As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in a variety of methods, such as alarm monitoring, emails, and chat. You will analyze, troubleshoot and resolve technical issues for various types, including connectivity, installation, and equipment defects. You may remotely configure and troubleshoot client’s equipment or simply educate customers. In the event that an issue cannot be resolved, you will escalate to the next tier of support or arrange dates, times and access arrangements for a service call. You’ll utilize multiple computers and databases to record the results of interactions.


  • Provides answers to clients by identifying problems; researching answers; guiding clients through corrective steps.
  • Research required information using available resources.
  • Respond to tickets, resolve underlying issues and document occurrences and solutions.
  • Identify and escalate priority issues per Client specifications.
  • Contribute to internal knowledge base.
  • Improves system performance by identifying problems; recommending changes.
  • Follow up and make scheduled callbacks to customers where necessary.
  • Stay current with system information, changes and updates.

The ideal candidate will satisfy the following requirements and qualifications:

  • World-class customer service skills
  • Excellent analyzation skills
  • Problem solving capabilities
  • Proficient computer skills in remote desktops, G-Suite and OS navigation
  • Demonstrated proficiency in typing and grammar
  • Ability to organize documents and records as well as detailed note taking.
  • High School diploma or General Education Degree
  • Experience in Help Desk, Energy Management, HVAC, or Electrical is preferred

USD $18.00 - USD $25.00 /Hr.
Facility Solutions Group logo

About Facility Solutions Group

Sourced by ZipRecruiter

For 40 years, FSG has helped Businesses of all sizes with Lighting, Electrical, Signage & Technology challenges. But it is not what we do that makes us different, it's why we do it. FSG was founded in 1982 on the guiding principle that Hard work, Dedication to excellence, and Continual learning will always yield a positive result for everyone involved. Since then, FSG has grown from a Small lighting Distributor in San Antonio Texas, to one of the Nation's largest lighting Distributors and Electrical Contractors. Today, FSG employs more than 2000 Employees Nationwide and works with more than a thousand affiliate vendors from all four corners of the Nation. FSG's customers list includes every type of Business from top name Multisite Consumer Brands, to General Contractors, to local neighborhood Businesses.

Industry

Facilities support services

Company size

1,001 - 5,000 Employees

Headquarters location

Austin, TX, US

Year founded

1982

Social media

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