ZipRecruiter

Log In

1

Tier One Technical Support Jobs (NOW HIRING)

next page

Showing results 1-20

People also search for

All JobsTier One Technical Support Jobs

Tier One Technical Support information

See salary details

$14

$26

$44

How much do tier one technical support jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for tier one technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier One Technical Support specialist, and why are they important?

To thrive as a Tier One Technical Support specialist, you need a solid understanding of basic computer systems, troubleshooting techniques, and customer service, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users. These skills ensure prompt and accurate resolution of technical issues, leading to higher customer satisfaction and efficient IT operations.

What are the most common challenges faced by Tier One Technical Support professionals, and how can they be managed effectively?

Tier One Technical Support professionals often encounter challenges such as managing high call volumes, addressing repetitive issues, and dealing with frustrated customers. Successfully handling these challenges requires strong communication skills, patience, and the ability to quickly identify and resolve common technical problems. Utilizing knowledge bases and escalation procedures can improve efficiency, while regular team meetings and feedback sessions help support ongoing learning and reduce stress. Developing resilience and a customer-focused approach are key to thriving in this fast-paced environment.

What are Tier One Technical Support professionals?

Tier One Technical Support professionals are the first point of contact for customers seeking technical assistance with products or services. They handle basic troubleshooting, answer common questions, resolve simple issues, and escalate more complex problems to higher support levels. Their main goal is to provide fast and effective solutions to customers, ensuring a positive support experience. Tier One agents often work in call centers, help desks, or remotely, using scripts and knowledge bases to assist users efficiently.

What is Tier 1, tier 2, and tier 3 support?

In a Tier One Technical Support role, Tier 1 involves handling basic customer issues, troubleshooting common problems, and providing initial assistance. Tier 2 support addresses more complex issues that require deeper technical knowledge, often involving remote diagnostics or specialized tools. Tier 3 involves expert-level support, typically performed by senior technicians or engineers who resolve the most difficult problems and may involve system modifications or advanced troubleshooting.

What job makes $10,000 a month without a degree?

A Tier One Technical Support role typically does not pay $10,000 a month without specialized experience or certifications. High-paying jobs in tech often require advanced skills, certifications, or experience, and salaries of this level are usually found in senior or specialized roles such as software engineers, cybersecurity specialists, or sales executives, often with relevant training or industry credentials.

What is the difference between Tier One Technical Support vs Help Desk Technician?

AspectTier One Technical SupportHelp Desk Technician
CredentialsBasic certifications (e.g., CompTIA A+), on-the-job trainingSimilar certifications, often with customer service training
Work EnvironmentCall centers, support desks, remote supportCorporate IT departments, remote or on-site support
Employer & IndustryIT service providers, tech companies, telecomsBusinesses across industries, IT support teams
Search & Comparison IntentUnderstanding entry-level support roles, job dutiesSimilar support roles, customer service in IT

Both roles involve assisting users with technical issues, often requiring similar certifications and working in support environments. Tier One Technical Support typically handles initial contact and basic troubleshooting, while Help Desk Technicians may perform broader IT support tasks. The main difference lies in terminology and specific job scope within organizations.

More about Tier One Technical Support jobs
What cities are hiring for Tier One Technical Support jobs? Cities with the most Tier One Technical Support job openings:
What states have the most Tier One Technical Support jobs? States with the most job openings for Tier One Technical Support jobs include:
What job categories do people searching Tier One Technical Support jobs look for? The top searched job categories for Tier One Technical Support jobs are:
Tier One Technical Support jobs near you
Tier 1 Technical Support Representative (In Office)

Tier 1 Technical Support Representative (In Office)

VXI Global Solutions

College Park, GA • On-site

Full-time

Medical, Dental, Vision, Life

Posted 22 days ago

VXI Global Solutions rating

4.9

Company rating: 4.9 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

59th of 71 rated call and contact centers

Job description

Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
As a Technical Support Account Associate (Tier 1), you will serve as the first point of contact for customers of a leading telecommunications provider. You will receive inbound calls from customers experiencing internet service-related interruptions. This role is responsible for basic technical troubleshooting, billing education, service upgrades, and general customer service support while delivering a positive and professional customer experience. Tier 1 associates focus on issue identification, resolution using established tools and procedures, and escalation when appropriate. This role is located onsite in Morrow, GA.
What you'll get
  • Competitive hourly base pay + bonus opportunities after training
  • Full health benefits (Medical, Dental, Vision)
  • Cell phone benefits ($25/month per line; restrictions may apply)
  • Referral for Life Program™ and abundant advancement opportunities

What you bring
  • High School Diploma or equivalent required
  • 1 - 2 years minimum previous customer service call center experience
  • 1+ years of previous tech support experience preferred
  • Ability to type 35 WPM with 90% accuracy or higher
  • Open availability to work any time within our operating hours outlined below

Operating hours
  • Monday-Sunday, 8:00 a.m.-8:00 p.m. EST

Training
  • 4 weeks, typically Tuesday - Saturday, 8:00 a.m.-5:00 p.m. EST (subject to change based on business needs)
  • Attendance: 100% required

What you'll do
Technical Support & Troubleshooting
  • Receive inbound calls from customers experiencing service interruptions or technical issues
  • Perform basic troubleshooting for common internet and usage-related issues
  • Diagnose issues using approved tools, scripts, and troubleshooting procedures
  • Create, update, and manage trouble tickets in the ticketing system
  • Escalate unresolved or complex issues to appropriate internal teams following standard processes

Customer Service & Account Support
  • Provide exceptional customer service with a customer-first mindset
  • Educate customers on product features, service functionality, and common troubleshooting steps
  • Assist customers with service upgrades, changes, and general account inquiries
  • Respond to customer questions via phone and/or electronic communication channels

Billing & Payments Support
  • Explain billing statements, charges, adjustments, and payment activity
  • Educate customers on billing processes and available payment options
  • Resolve basic billing-related inquiries or route appropriately when needed

Documentation & Systems Navigation
  • Accurately document customer interactions and resolutions
  • Enter, test, update, close, or cancel tickets per company procedures
  • Navigate multiple systems and applications simultaneously
  • Maintain awareness of service outages and customer-impacting events

Knowledge, Skills and Abilities
  • Professional demeanor and strong interpersonal skills
  • Ability to diagnose and resolve basic hardware, software, and network issues
  • Ability to gather accurate information, respond effectively, and adapt to customer needs
  • Logical thinking and structured issue resolution
  • Ability to manage multiple interactions and meet SLAs
  • Effective probing and listening skills to identify customer needs
  • Strong verbal communication skills
  • Working knowledge of computers and MS Windows
  • Willingness to learn new systems, tools, and processes in a fast-paced environment
  • Ability to navigate multiple screens and systems simultaneously
  • Strong multitasking and attention to detail
  • Minimum typing speed of 35 WPM with 90% accuracy or higher
  • Ability to follow direction, accept coaching, and apply feedback

Work Environment & Schedule Requirements
  • Ability to work in a 24/7 call center environment, including evenings, weekends, and holidays
  • Fast-paced, customer-facing role requiring sustained phone and system use

Equal Employment Opportunity
VXI is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
ADA Accommodation
If you need a reasonable accommodation during the application or interview process, please advise your recruiter so they can coordinate with Human Resources to ensure accessibility consistent with applicable law.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

What VXI Global Solutions employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply