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Technical Support Manager Jobs in Monroe, MI (NOW HIRING)

Computech Corporation

Technical Support

Saline, MI

$33K - $42K/yr

... management, printing/plotting, coordination & support of video conferences and special events ... In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working ...

Collabera

Technical Support

Ann Arbor, MI

$36K - $46K/yr

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.

KLA Corporation

Technical Program Manager

Ann Arbor, MI · On-site

$105K - $180K/yr

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA ... Decisions should be supported by ROI analysis and consider both business and customer impact.

Kla

Technical Program Manager

Ann Arbor, MI

$105K - $180K/yr

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA ... Decisions should be supported by ROI analysis and consider both business and customer impact.

Orbotech

Technical Program Manager

Ann Arbor, MI · On-site

$105K - $180K/yr

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA ... Decisions should be supported by ROI analysis and consider both business and customer impact.

KLA Corporation

Technical Program Manager

Ann Arbor, MI · On-site

$105K - $180K/yr

... management, Field Operations, Engineering, Product Training, and Technical Support. The KLA ... Decisions should be supported by ROI analysis and consider both business and customer impact.

Pyrovio

Ecosys Technical Specialist

Ann Arbor, MI · On-site +1

... management and enterprise software implementation. We specialize in assisting large-scale capital ... Provide technical support to end-users and administrators. * Troubleshoot and resolve technical ...

Pyrovio

Ecosys Technical Specialist

Ann Arbor, MI · On-site +1

... management and enterprise software implementation. We specialize in assisting large-scale capital ... Provide technical support to end-users and administrators. * Troubleshoot and resolve technical ...

Apple

US-Technical Expert

Toledo, OH · On-site

$36K - $46K/yr

As a Technical Expert, you have extensive functional troubleshooting skills and an ability to ... Support customers having Apple product or software issues with care and empathy, using all tools ...

Expeditors

IT Support Associate I

Romulus, MI · On-site

Company Description Global supply chain management is what we do, and at the heart of Expeditors ... Document technical solutions and contribute to the knowledge base for recurring issues.

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Monroe, MI

Technical Support Manager information

See Monroe, MI salary details

$27.3K

$79.5K

$136.5K

How much do technical support manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for technical support manager in Monroe, MI is $79,531.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,200.00 and $96,300.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What job categories do people searching Technical Support Manager jobs in Monroe, MI look for?

The top searched job categories for Technical Support Manager jobs in Monroe, MI are:

What cities near Monroe, MI are hiring for Technical Support Manager jobs?

Cities near Monroe, MI with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Monroe, MI as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $79,531 per year, or $38.2 per hour.

Technical Support

Computech Corporation

Saline, MI

$33K - $42K/yr

Full-time

Re-posted 29 days ago

Job description

Job Description

# General Description : Experienced Technician responsible for client-side PC Support including the troubleshooting & break/fix of PC hardware, software, network connectivity, account management, printing/plotting, coordination & support of video conferences and special events/meetings. Also responsible for on-going operational support of Windows 7 as well as special assignments/projects as business dictates.

# Requirements/Must Have : In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working knowledge/experience of PC imaging and remote control support tools Knowledge of all Microsoft Office 2010 applications and other standard office environment software including Lync, Adobe Acrobat, IE8/IE9, etc. Audio/Visual experience, as well as, Polycom video conference support and use of audio and web-sharing technology Working knowledge of Active Directory, TCP/IP, DNS, DHCP, SCCM Ability to perform basic Move/Add/Change work for Cisco VoIP telephones Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes Ability to follow & enforce established processes and security guidelines and effectively communicate them to users Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users Candidate must be reliable, on-time and able to complete tasks by target dates Maintain a professional work ethic & demeanor Experience using Remedy or equivalent incident/request/change/problem management system Excellent organization & time management skills Candidate must be self-motivated, driven to learn with a focus on continuous improvement Ability to lift boxes containing computer equipment

# Skills & Qualification : Other than standard guidelines, procedures and assignments, little daily direction may be provided. The candidate must be able to manage his/her time and assignments diligently to meet targets following established processes with quick escalation of issues to management with attention to detail and high quality results. The candidate will interact with a large number of Information Systems division team members and will support a wide scope of end users including executive management, engineers and administrative staff. A professional appearance and demeanor and ability to work independently as well as within a team is expected at all times.

Additional Information

Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)

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