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Tech Services Manager Jobs in Michigan (NOW HIRING)

LAFCU

Card Services Manager

Lansing, MI · On-site

Partner with the VP Card Services to manage the debit and credit card programs, including issuance ... Collaborate with Operations, Lending, IT, Compliance, and Marketing to deliver seamless card ...

LAFCU

Card Services Manager

Lansing, MI · On-site

Partner with the VP Card Services to manage the debit and credit card programs, including issuance ... Collaborate with Operations, Lending, IT, Compliance, and Marketing to deliver seamless card ...

iFlow Inc

IT Manager (Manufacturing)

Farmington Hills, MI · On-site

$93K - $114K/yr

Team Leadership & Organizational Culture Lead and Supervise IT team members to ensure timely, effective task execution and high-quality service delivery. Define and manage the team's vision ...

BorgWarner, Inc.

Manager, IT Senior

Auburn Hills, MI · On-site

$124K - $124K/yr

Job purpose The Regional IT Senior Manager is accountable for the end-to-end execution of IT services, capabilities, and digital initiatives across all sites within the assigned region. The role ...

BorgWarner

Manager, IT Senior

Auburn Hills, MI

Job purpose The Regional IT Senior Manager is accountable for the endtoend execution of IT services, capabilities, and digital initiatives across all sites within the assigned region. The role ...

Pwc

International Tax Services - Manager

Detroit, MI · On-site

$99K - $266K/yr

Industry/Sector Not Applicable Specialism International Tax Services Management Level Manager ... Certified Public Accountant, Member of the Bar or other tax, technology, or finance-specific ...

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Tech Services Manager information

What is a tech services manager?

Tech Services Managers are professionals responsible for overseeing the technical support and IT service operations within an organization. They manage teams that provide technical assistance, ensure the smooth operation of IT systems, and implement best practices for service delivery. Their duties often include coordinating support staff, developing policies, monitoring system performance, and ensuring customer satisfaction with technical services. Tech Services Managers play a crucial role in bridging the gap between end-users and technical teams, ensuring technology aligns with business needs.

What are the key skills and qualifications needed to thrive as a tech services manager?

To thrive as a Tech Services Manager, you need a solid background in IT service management, technical troubleshooting, and leadership, often supported by a relevant degree and experience in technology roles. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or PMP are commonly expected. Strong communication, problem-solving, and team management skills help you lead teams and collaborate with stakeholders effectively. These competencies ensure smooth IT operations, high-quality service delivery, and continuous improvement in technical environments.

How does a tech services manager typically collaborate with other departments to ensure seamless IT operations?

A Tech Services Manager frequently works across departments, coordinating with teams like software development, customer support, and operations to resolve technical issues and implement new solutions. They act as a bridge, translating business needs into technical requirements and ensuring IT services align with organizational goals. Effective communication and project management skills are crucial, as the manager often leads cross-functional meetings and oversees multi-team projects to improve system performance and user experience.

What is the difference between Tech Services Manager vs IT Support Specialist?

AspectTech Services ManagerIT Support Specialist
Required credentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMPAssociate's or Bachelor's degree; certifications like CompTIA A+ or Network+
Work environmentOversees multiple teams, manages projects, and interacts with clients and vendorsProvides technical support directly to end-users, often in an office or helpdesk setting
Employer and industry usageUsed in IT departments across various industries, focusing on service delivery and managementCommon in tech support, helpdesk, and customer service roles within IT

The main difference is that Tech Services Managers oversee IT service delivery and manage teams, while IT Support Specialists focus on providing direct technical support to users. The manager role involves strategic planning and coordination, whereas the specialist role is more hands-on troubleshooting.

What are popular job titles related to Tech Services Manager jobs in Michigan?

For Tech Services Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Tech Services Manager jobs in Michigan look for?

The top searched job categories for Tech Services Manager jobs in Michigan are:

Tech Services Manager jobs near you
Infographic showing various Tech Services Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, 2% Temporary, 4% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Card Services Manager

LAFCU

Lansing, MI • On-site

Full-time

Re-posted 4 days ago

Job description

To oversee aspects of the Card Services department and card programs, ensuring operational excellence,
regulatory compliance, fraud mitigation, and an exceptional member experience. This role provides leadership
for card products, vendor relationships, and staff, while driving innovation, efficiency, and risk management
across the card services function.

Essential Functions & Responsibilities

  • Partner with the VP Card Services to manage the debit and credit card programs, including issuance, processing, servicing, disputes, chargebacks, and rewards.
  • Oversee daily card operations to ensure accuracy, efficiency, and adherence to service level agreements (SLAs), including quarterly reporting.
  • Ensure timely and accurate handling of card exceptions, reconciliations, and general ledger balancing.
  • Manage fraud monitoring, transaction disputes, chargebacks, and compliance with Reg E, Reg Z, PCI DSS, and network rules (Visa/Mastercard).
  • Develop and execute strategies to enhance card usage, revenue, and member satisfaction while controlling operational and fraud risk.
  • Partner with the VP Card Services to maintain and test card-related business continuity and disaster recovery plans.
  • Partner with the VP Card Services to manage relationships with card processors, core system providers, fraud vendors, and network partners.
  • Partner with the VP Card Services on card product enhancements and quarterly marketing campaigns to align with KPI goals.
  • Monitor vendor performance and ensure vendors meet operational, security, and compliance expectations.
  • Collaborate with Operations, Lending, IT, Compliance, and Marketing to deliver seamless card experiences.
  • Resolve escalated member issues with professionalism and urgency.
  • Support member education related to card features, security, and digital payment tools.
  • Lead, coach, and develop Card Services staff; establish clear performance expectations and accountability.
  • Foster a culture of continuous improvement, member advocacy, and cross-department collaboration.
  • Ensure appropriate staffing levels, training, and succession planning.
  • Perform other duties as assigned.

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