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It Service Desk Manager Jobs in Michigan (NOW HIRING)

Detroit IT

Service Desk Manager

Birmingham, MI

Company Description Detroit IT provides IT services to businesses throughout Metro Detroit and ... Detroit IT is looking for a Service Desk Manager to assume responsibility for the overall ...

Detroit IT

Service Desk Manager

Birmingham, MI · On-site

Company Description Detroit IT provides IT services to businesses throughout Metro Detroit and ... Detroit IT is looking for a Service Desk Manager to assume responsibility for the overall ...

OHM Advisors

IT Service Desk Technician

Livonia, MI · On-site

... IT Support Technician is responsible for ensuring continuity of computer system services for ... They will also employ and manage additional systems to assist with the deployment of software and ...

OHM Advisors

IT Service Desk Technician

Livonia, MI

... IT Support Technician is responsible for ensuring continuity of computer system services for ... They will also employ and manage additional systems to assist with the deployment of software and ...

OHM Advisors

IT Service Desk Technician

Livonia, MI · On-site

... IT Support Technician is responsible for ensuring continuity of computer system services for ... They will also employ and manage additional systems to assist with the deployment of software and ...

OHM Advisors

IT Service Desk Technician

Ann Arbor, MI · On-site

... IT Support Technician is responsible for ensuring continuity of computer system services for ... They will also employ and manage additional systems to assist with the deployment of software and ...

TEKsystems

IT Service Desk Technician

Lansing, MI

$19 - $22/hr

Equipment to be Provided * 1-2 years of IT Support experience preferred * Job Summary: Under direct ... While building a general understanding of services provided and departmental functions, helps ...

TEKsystems

IT Service Desk Technician

Lansing, MI

$16 - $22/hr

Equipment to be Provided * 1-2 years of IT Support experience preferred * Job Summary: Under direct ... While building a general understanding of services provided and departmental functions, helps ...

Endeavor

Senior Support Technician

Coopersville, MI · On-site

$21 - $28.75/hr

Endeavor IT is a leading IT services consulting firm that specializes in the delivery of technology ... The Senior Support Technician partners with the Service Desk Manager on continual service ...

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It Service Desk Manager information

See Michigan salary details

$31.8K

$82.4K

$136.8K

How much do it service desk manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for it service desk manager in Michigan is $82,382.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $98,100.00 per year, depending on experience, location, and employer.

What does an IT Service Desk Manager do?

An IT Service Desk Manager oversees the daily operations of an organization's IT service desk team. They are responsible for ensuring that user issues and requests are addressed promptly and effectively, managing support staff, implementing service improvements, and maintaining high levels of customer satisfaction. Additionally, they monitor performance metrics, develop support processes, and coordinate with other IT departments to resolve technical problems efficiently. Their goal is to ensure seamless IT support and contribute to overall business productivity.

What are the key skills and qualifications needed to thrive as an IT Service Desk Manager, and why are they important?

To thrive as an IT Service Desk Manager, you need expertise in IT support processes, incident management, and a solid understanding of ITIL frameworks, often backed by a relevant bachelor’s degree and ITIL certification. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and reporting platforms is typically required. Exceptional leadership, problem-solving, and communication skills help you manage teams and coordinate effectively with both technical staff and end users. These skills and qualities are crucial for optimizing service delivery, ensuring high user satisfaction, and driving continuous improvement in IT support environments.

What are some common challenges faced by IT Service Desk Managers, and how can they be addressed?

IT Service Desk Managers often encounter challenges such as managing high ticket volumes, ensuring consistent service quality across the team, and staying updated with rapidly evolving technology. Addressing these challenges involves implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training for staff. Additionally, fostering open communication and collaboration with other IT departments helps ensure that issues are resolved efficiently and service expectations are met.

What is the difference between It Service Desk Manager vs It Support Specialist?

AspectIt Service Desk ManagerIt Support Specialist
CertificationsITIL, HDI, CompTIA A+CompTIA A+, HDI, Microsoft Certified
Work EnvironmentTeam leadership, strategic planning, overseeing support teamsProviding technical support, troubleshooting, user assistance
Employer & Industry UsageIT departments across industries, corporate environmentsHelp desks, technical support centers, internal IT teams

The main difference is that an It Service Desk Manager oversees support teams and manages service delivery, while an It Support Specialist focuses on providing direct technical assistance to users. The manager handles strategic planning and team coordination, whereas the specialist handles day-to-day troubleshooting and user support.

What are the most commonly searched types of It Service Desk jobs in Michigan?

The most popular types of It Service Desk jobs in Michigan are:

What are popular job titles related to It Service Desk Manager jobs in Michigan?

For It Service Desk Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching It Service Desk Manager jobs in Michigan look for?

The top searched job categories for It Service Desk Manager jobs in Michigan are:

What cities in Michigan are hiring for It Service Desk Manager jobs?

Cities in Michigan with the most It Service Desk Manager job openings:

It Service Desk Manager jobs near you
Infographic showing various It Service Desk Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $82,382 per year, or $39.6 per hour.

Service Desk Manager

Birmingham, MI

Detroit IT
See more jobs at Detroit ITexternal

Full-time

Re-posted 16 days ago

Job description

Company Description

Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help business' run efficiently.

Job Description

Detroit IT is looking for a Service Desk Manager to assume responsibility for the overall performance of the Service Desk and ensure maximum productivity of technical resources.


Job Responsibilities:

  • Plan, prioritize, and delegate work tasks to ensure proper functioning of the department.
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Ensure compliance with key partner's technical certification requirements.
  • Oversee Service Desk metrics, and strive for continuous improvement including first call resolution rate.
    Ensure that all service level agreements are met, and SOP and/or processes are being followed. Handle complex and escalated customer service issues.
  • Review and resolve customer complaints, and evaluate the need for preventative measures.
  • Guarantee the necessary resources and tools are available for quality customer service delivery.
  • Ensure that client systems are configured and managed in a way that meets client needs and industry best practices.
Qualifications


  • Bachelor's Degree in Information Technology or a related field from a recognized university, preferred.
  • Self-Motivated, with a passion for IT and excellent customer service.
  • At least two recognized industry certifications, preferred.
  • Experience of at least four years in a service desk or helpdesk environment and at least 2 in management.
  • Strong verbal and written communication skills.
  • Comfortable with implementing new technologies and automation capabilities that enhance team efforts.
  • Experience in managing a team to accomplish common goals.
  • Experience in gathering insights data from multiple sources and making informed decisions where necessary.
  • Ability to meet deadlines and be held accountable.
  • Organized, thorough, and able to produce detailed documentation as necessary.
Additional Information

Competitive pay package that includes base salary or hourly pay and potential to be included in the company bonus plan. 

A casual and fun work environment.

Ongoing growth and development opportunities including training, on-the-job experiences, and volunteer opportunities.


Apply