Detroit IT is looking for a Service Desk Manager to assume responsibility for the overall performance of the Service Desk and ensure maximum productivity of technical resources. Job Responsibilities:
Detroit IT is looking for a Service Desk Manager to assume responsibility for the overall performance of the Service Desk and ensure maximum productivity of technical resources. Job Responsibilities:
Service Desk Manager
Birmingham, MI · On-site
Detroit IT is looking for a Service Desk Manager to assume responsibility for the overall performance of the Service Desk and ensure maximum productivity of technical resources. Job Responsibilities:
Service Desk Manager
Birmingham, MI · On-site
Detroit IT is looking for a Service Desk Manager to assume responsibility for the overall performance of the Service Desk and ensure maximum productivity of technical resources. Job Responsibilities:
Manager - Service Desk
Big Rapids, MI · On-site
$51K - $55K/yr
Medical
PTO
Manager - Service Desk Location: Big Rapids (Main Campus) Department: 54202 - ITSC Service Desk Advertised Salary: $51,126-$55,846 Salary commensurate with education, experience, and other ...
Manager - Service Desk
Big Rapids, MI · On-site
$51K - $55K/yr
Medical
PTO
Manager - Service Desk Location: Big Rapids (Main Campus) Department: 54202 - ITSC Service Desk Advertised Salary: $51,126-$55,846 Salary commensurate with education, experience, and other ...
Manager - Service Desk
Big Rapids, MI · On-site
$51K - $55K/yr
Medical
PTO
Manager - Service Desk Location: Big Rapids (Main Campus) Department: 54202 - ITSC Service Desk Advertised Salary: $51,126-$55,846 Salary commensurate with education, experience, and other ...
Manager - Service Desk
Big Rapids, MI · On-site
$51K - $55K/yr
Medical
PTO
Manager - Service Desk Location: Big Rapids (Main Campus) Department: 54202 - ITSC Service Desk Advertised Salary: $51,126-$55,846 Salary commensurate with education, experience, and other ...
Service Desk Lead
Lansing, MI · On-site
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
Service Desk Lead
Lansing, MI · On-site
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
Service Desk Technician
Clinton Township, MI · On-site
$16.56 - $17.88/hr
Retirement
PTO
Reports to the Service Desk Manager; may also take direction from full-time Service Desk Technicians. Job Function The service desk is the central point of contact for IT services and support for the ...
Service Desk Technician
Clinton Township, MI · On-site
$16.56 - $17.88/hr
Retirement
PTO
Reports to the Service Desk Manager; may also take direction from full-time Service Desk Technicians. Job Function The service desk is the central point of contact for IT services and support for the ...
Service Desk Technician
Birmingham, MI · On-site
Detroit IT is seeking a Service Desk Technician to join our team! This person will work in our ... Manages and triages multiple incoming priorities effectively by understanding customer needs to ...
Quick apply
Service Desk Technician
Birmingham, MI · On-site
Detroit IT is seeking a Service Desk Technician to join our team! This person will work in our ... Manages and triages multiple incoming priorities effectively by understanding customer needs to ...
Service Desk Technician
Birmingham, MI · On-site
Detroit IT is seeking a Service Desk Technician to join our team! This person will work in our ... Manages and triages multiple incoming priorities effectively by understanding customer needs to ...
Quick apply
Service Desk Technician
Birmingham, MI · On-site
Detroit IT is seeking a Service Desk Technician to join our team! This person will work in our ... Manages and triages multiple incoming priorities effectively by understanding customer needs to ...
Service Desk Support Manager
Port Huron, MI · On-site
The Service Desk Support Manager oversees the technical support team, ensuring high-quality support for employees and sales agents while managing complex technical issues and team performance.
Service Desk Support Manager
Port Huron, MI · On-site
The Service Desk Support Manager oversees the technical support team, ensuring high-quality support for employees and sales agents while managing complex technical issues and team performance.
Service Desk Representative
$22/hr
Medical
Dental
Vision
Life
Retirement
PTO
Seeking Service Desk Representatives for a major healthcare client, supporting devices and technologies including but not limited to: desktops and laptops, virtual machines, tablets, desk phones ...
Service Desk Representative
$22/hr
Medical
Dental
Vision
Life
Retirement
PTO
Seeking Service Desk Representatives for a major healthcare client, supporting devices and technologies including but not limited to: desktops and laptops, virtual machines, tablets, desk phones ...
Service Desk Representative
Ann Arbor, MI · Hybrid
$22/hr
Medical
Dental
Vision
Life
Retirement
PTO
Description Service Desk Representatives support multiple locations, private practices, hybrid locations, home, or anywhere in the world. Support for these devices and technologies include but not ...
Service Desk Representative
Ann Arbor, MI · Hybrid
$22/hr
Medical
Dental
Vision
Life
Retirement
PTO
Description Service Desk Representatives support multiple locations, private practices, hybrid locations, home, or anywhere in the world. Support for these devices and technologies include but not ...
Front Desk Manager
Utica, MI · On-site
$36K - $38K/yr
Medical
Dental
Retirement
Front Desk Manager is responsible for the following: * Answer inquiries and check-in/out guests in ... Guest Service is our #1 Priority. Preferred Experience/Knowledge: * Previous supervisory ...
Quick apply
Front Desk Manager
Utica, MI · On-site
$36K - $38K/yr
Medical
Dental
Retirement
Front Desk Manager is responsible for the following: * Answer inquiries and check-in/out guests in ... Guest Service is our #1 Priority. Preferred Experience/Knowledge: * Previous supervisory ...
Service Desk
Muskegon, MI · On-site
$14 - $15/hr
Retirement
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Muskegon, MI · On-site
$14 - $15/hr
Retirement
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Holland, MI · On-site
$14 - $14.50/hr
Retirement
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Holland, MI · On-site
$14 - $14.50/hr
Retirement
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Comstock Park, MI · On-site
$14 - $14.50/hr
Retirement
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Comstock Park, MI · On-site
$14 - $14.50/hr
Retirement
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Muskegon, MI · On-site
Retirement
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Muskegon, MI · On-site
Retirement
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Grand Rapids, MI · On-site
$14/hr
Retirement
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Grand Rapids, MI · On-site
$14/hr
Retirement
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Muskegon, MI · On-site
$14 - $15/hr
Retirement
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Muskegon, MI · On-site
$14 - $15/hr
Retirement
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Grand Rapids, MI · On-site
$14/hr
Retirement
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Grand Rapids, MI · On-site
$14/hr
Retirement
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Comstock Park, MI · On-site
$14 - $14.50/hr
Retirement
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Comstock Park, MI · On-site
$14 - $14.50/hr
Retirement
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk Manager information
See Michigan salary details
$31.8K - $41.4K
6% of jobs
$41.4K - $50.9K
6% of jobs
$50.9K - $60.5K
9% of jobs
$62.3K is the 25th percentile. Wages below this are outliers.
$60.5K - $70K
19% of jobs
The median wage is $76.1K / yr.
$70K - $79.6K
15% of jobs
$79.6K - $89.1K
12% of jobs
$94.6K is the 75th percentile. Wages above this are outliers.
$89.1K - $98.6K
14% of jobs
$98.6K - $108.2K
5% of jobs
$108.2K - $117.7K
5% of jobs
$117.7K - $127.3K
5% of jobs
$127.3K - $136.8K
3% of jobs
$31.8K
$82.4K
$136.8K
How much do service desk manager jobs pay per year?
As of Aug 13, 2026, the average yearly pay for service desk manager in Michigan is $82,382.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $98,100.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a service desk manager?
To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.
What is the difference between Service Desk Manager vs Help Desk Supervisor?
| Aspect | Service Desk Manager | Help Desk Supervisor |
|---|---|---|
| Responsibilities | Oversees entire service desk operations, manages teams, develops policies, and ensures service quality. | Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency. |
| Required Credentials | Typically requires ITIL certification, relevant IT experience, and leadership skills. | Often requires help desk experience, customer service skills, and basic IT certifications. |
| Work Environment | Leads a team in a corporate IT setting, focusing on strategic improvements. | Manages daily help desk activities, often in a support center environment. |
The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.
How much do service desk managers make in the US?
Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.
What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?
Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.
What is a service desk manager?
A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Michigan?
The most popular types of Service Desk jobs in Michigan are:
What are popular job titles related to Service Desk Manager jobs in Michigan?
For Service Desk Manager jobs in Michigan, the most frequently searched job titles are:
- Manager Usps Information Technology
- Remote Vcio
- Senior Systems Specialist
- Computer Information Systems Instructor
- Overnight Cloud Administrator
- Contract Windows Deployment Technician
- Information Systems Management
- Management Information System
- Remote Endpoint Security
- Remote Independent Contractor Help Desk Technician
What job categories do people searching Service Desk Manager jobs in Michigan look for?
The top searched job categories for Service Desk Manager jobs in Michigan are:
What cities in Michigan are hiring for Service Desk Manager jobs?
Cities in Michigan with the most Service Desk Manager job openings:
Job description
Company Description
Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help business' run efficiently.
Job Description
Detroit IT is looking for a Service Desk Manager to assume responsibility for the overall performance of the Service Desk and ensure maximum productivity of technical resources.
Job Responsibilities:
- Plan, prioritize, and delegate work tasks to ensure proper functioning of the department.
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Ensure compliance with key partner's technical certification requirements.
- Oversee Service Desk metrics, and strive for continuous improvement including first call resolution rate.
Ensure that all service level agreements are met, and SOP and/or processes are being followed. Handle complex and escalated customer service issues. - Review and resolve customer complaints, and evaluate the need for preventative measures.
- Guarantee the necessary resources and tools are available for quality customer service delivery.
- Ensure that client systems are configured and managed in a way that meets client needs and industry best practices.
Qualifications
- Bachelor's Degree in Information Technology or a related field from a recognized university, preferred.
- Self-Motivated, with a passion for IT and excellent customer service.
- At least two recognized industry certifications, preferred.
- Experience of at least four years in a service desk or helpdesk environment and at least 2 in management.
- Strong verbal and written communication skills.
- Comfortable with implementing new technologies and automation capabilities that enhance team efforts.
- Experience in managing a team to accomplish common goals.
- Experience in gathering insights data from multiple sources and making informed decisions where necessary.
- Ability to meet deadlines and be held accountable.
- Organized, thorough, and able to produce detailed documentation as necessary.
Additional Information
Competitive pay package that includes base salary or hourly pay and potential to be included in the company bonus plan.Â
A casual and fun work environment.
Ongoing growth and development opportunities including training, on-the-job experiences, and volunteer opportunities.