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Service Desk Manager Jobs in Michigan (NOW HIRING)

Planet Fitness

Service Desk

Byron Center, MI

$14/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Grand Rapids, MI · On-site

$14 - $14.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Byron Center, MI · On-site

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Greenville, MI

$12.50 - $13.50/hr

Assistant General Manager & General Manager Company & Benefits As one of the largest independently ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Grand Haven, MI

$13/hr

Assistant General Manager & General Manager Company & Benefits As one of the largest independently ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Grand Haven, MI

$13 - $15/hr

Assistant General Manager & General Manager Company & Benefits As one of the largest independently ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Grand Haven, MI · On-site

Assistant General Manager & General Manager Company & Benefits As one of the largest independently ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Greenville, MI · On-site

$12.50 - $13.75/hr

Assistant General Manager & General Manager Company & Benefits As one of the largest independently ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Greenville, MI · On-site

$12.50 - $13.50/hr

Assistant General Manager & General Manager Company & Benefits As one of the largest independently ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Grand Haven, MI · On-site

$13/hr

Assistant General Manager & General Manager Company & Benefits As one of the largest independently ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Greenville, MI

$12.50 - $13.75/hr

Assistant General Manager & General Manager Company & Benefits As one of the largest independently ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

Job Description: Detroit IT is looking for a Service Desk Coordinator to be the first line of ... Strong interpersonal skills but aggressive in managing expectations. * Motivated and task oriented.

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client ... Strong interpersonalskills but aggressive in managing expectations. * Motivated and task oriented.

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Michigan

Service Desk Manager information

See Michigan salary details

$31.8K

$82.4K

$136.8K

How much do service desk manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for service desk manager in Michigan is $82,382.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $98,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the most commonly searched types of Service Desk jobs in Michigan?

The most popular types of Service Desk jobs in Michigan are:

What are popular job titles related to Service Desk Manager jobs in Michigan?

For Service Desk Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Michigan look for?

The top searched job categories for Service Desk Manager jobs in Michigan are:

What cities in Michigan are hiring for Service Desk Manager jobs?

Cities in Michigan with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $82,382 per year, or $39.6 per hour.

Service Desk

Planet Fitness

Byron Center, MI

$14/hr

Full-time

Retirement

Posted 14 days ago

Planet Fitness rating

5.6

Company rating: 5.6 out of 10

Based on 600 frontline employees who took The Breakroom Quiz

46th of 63 rated gym and leisure clubs

Job description

Company & Benefits

As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners’ core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:

  • Positive and professional environment where our brand promise is “Judgement Free Zone” 
  • Growth Opportunities: over 90% of our management team started as an entry level team member
  • Competitive pay 
  • 401K Retirement Fund (Annual discretionary employer match up to 6%)
  • Regular involvement in community outreach events
  • Free employee Black Card Membership 
Job Description Summary

The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships. 

Essential Job Functions
  • Greet all members and guests upon arrival and say goodbye upon departure;
  • Monitor club access to both members and non-members; 
  • Answer questions and handle member and guest complaints;
  • Answer phone calls and provide information to prospects;
  • Give tours to prospective members;
  • Sell memberships, write agreements, and enter new members into database;
  • Operate Point-of-Sale system and collect balances on past due accounts;
  • Organize and maintain customer service front desk; 
  • Schedule appointments for fitness training sessions;
  • Complete the Club Walk-Around every 20 minutes and complete checklists;
  • Answer questions and give guidance to new employees; 
  • Perform beginning of shift and end of shift procedures; 
  • Perform club housekeeping including, but not limited to:
    • Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
    • Dusting where and when necessary including vents;
    • Wiping tile, walls, and doors;
    • Vacuuming and mopping floors; 
    • Replenishing toilet paper and soap;
    • Emptying trash cans; and,
    • Maintaining organization of cleaning closet.
  • Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and, 
  • Perform all other duties as assigned or required. 
Education & Experience
  • High School Diploma or G.E.D. preferred;
  • Previous customer service and/or sales experience preferred;
  • Previous cleaning/maintenance experience preferred; and,
  • Basic computer literacy.
Skills and Abilities 
  • Excellent phone, communication, and interpersonal skills;
  • Understand and be able to communicate the Judgment Free Zone concept;
  • Accuracy with numbers; 
  • Ability to follow directions;
  • Ability to work well independently and with others;
  • Positive attitude and willingness to help others;
  • Ability to maintain composure in difficult situations; and,
  • Ability to recognize and learn from mistakes.
Physical Environment & Requirements 
  • Primarily indoor environment with normal exposure to light, sound, heat, and cold;
  • Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach; 
  • Must be able frequently move, lift, push, pull, carry at least 60 lbs.;
  • Must be able to operate equipment such as vacuums and floor scrubbers;
  • Exposure to standard cleaning fluids and chemicals;
  • Must be able to recognize, identify, and judge behavior within environment; and, 
  • Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

What Planet Fitness employees say

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Benefits

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Get the full story on Breakroom

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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