Overview Enterprise Service Desk Lead LOCATION: Huntsville, AL (ONSITE) JOB STATUS: Full-time ... management processes * Coordinate with Cyber Operations teams to assist with malware remediation ...
Overview Enterprise Service Desk Lead LOCATION: Huntsville, AL (ONSITE) JOB STATUS: Full-time ... management processes * Coordinate with Cyber Operations teams to assist with malware remediation ...
Enterprise Service Desk Lead
$85K - $100K/yr
Overview Enterprise Service Desk Lead LOCATION: Huntsville, AL (ONSITE) JOB STATUS: Full-time ... management processes * Coordinate with Cyber Operations teams to assist with malware remediation ...
Quick apply
Enterprise Service Desk Lead
$85K - $100K/yr
Overview Enterprise Service Desk Lead LOCATION: Huntsville, AL (ONSITE) JOB STATUS: Full-time ... management processes * Coordinate with Cyber Operations teams to assist with malware remediation ...
Enterprise Service Desk Analyst
$40K - $55K/yr
Overview Enterprise Service Desk Analyst LOCATION: Huntsville, AL (ONSITE) JOB STATUS: Full-time ... management processes * Coordinate with Cyber Operations teams to assist with malware remediation ...
Quick apply
Enterprise Service Desk Analyst
$40K - $55K/yr
Overview Enterprise Service Desk Analyst LOCATION: Huntsville, AL (ONSITE) JOB STATUS: Full-time ... management processes * Coordinate with Cyber Operations teams to assist with malware remediation ...
Enterprise Service Desk Analyst
Huntsville, AL · On-site
$19 - $26/hr
Overview Enterprise Service Desk Analyst LOCATION: Huntsville, AL (ONSITE) JOB STATUS: Full-time ... management processes * Coordinate with Cyber Operations teams to assist with malware remediation ...
Enterprise Service Desk Analyst
Huntsville, AL · On-site
$19 - $26/hr
Overview Enterprise Service Desk Analyst LOCATION: Huntsville, AL (ONSITE) JOB STATUS: Full-time ... management processes * Coordinate with Cyber Operations teams to assist with malware remediation ...
Service Desk Manager
Huntsville, AL · On-site
We are seeking an experienced IT Service Desk Manager with ServiceNow experience to lead the daily operations of a large IT Service Desk. This role is responsible for delivering reliable, efficient ...
Service Desk Manager
Huntsville, AL · On-site
We are seeking an experienced IT Service Desk Manager with ServiceNow experience to lead the daily operations of a large IT Service Desk. This role is responsible for delivering reliable, efficient ...
Service Desk Manager
Huntsville, AL · On-site
We are seeking an experienced IT Service Desk Manager with ServiceNow experience to lead the daily operations of a large IT Service Desk. This role is responsible for delivering reliable, efficient ...
Quick apply
Service Desk Manager
Huntsville, AL · On-site
We are seeking an experienced IT Service Desk Manager with ServiceNow experience to lead the daily operations of a large IT Service Desk. This role is responsible for delivering reliable, efficient ...
We are seeking an experienced IT Service Desk Manager with ServiceNow experience to lead the daily operations of a large IT Service Desk. This role is responsible for delivering reliable, efficient ...
We are seeking an experienced IT Service Desk Manager with ServiceNow experience to lead the daily operations of a large IT Service Desk. This role is responsible for delivering reliable, efficient ...
... service desk operations Familiarity with SharePoint and web-based knowledge management tools
... service desk operations Familiarity with SharePoint and web-based knowledge management tools
Front Desk Operations Coordinator
Homewood, AL · On-site
$14 - $18/hr
WEEKENDS (FRI -SAT ARE MANDATORY), With flex hours during the week What You'll Do • Manage ... on services. • Help create a five-star experience for every guest. • Work closely with the ...
Front Desk Operations Coordinator
Homewood, AL · On-site
$14 - $18/hr
WEEKENDS (FRI -SAT ARE MANDATORY), With flex hours during the week What You'll Do • Manage ... on services. • Help create a five-star experience for every guest. • Work closely with the ...
We are seeking an experienced IT Service Desk Manager with ServiceNow experience to lead the daily operations of a large IT Service Desk. This role is responsible for delivering reliable, efficient ...
We are seeking an experienced IT Service Desk Manager with ServiceNow experience to lead the daily operations of a large IT Service Desk. This role is responsible for delivering reliable, efficient ...
MID-LEVEL HELP DESK TECHNICIAN-DTS
Huntsville, AL · On-site
$19.75 - $26.50/hr
... service desk operations • Familiarity with SharePoint and web-based knowledge management tools We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All ...
MID-LEVEL HELP DESK TECHNICIAN-DTS
Huntsville, AL · On-site
$19.75 - $26.50/hr
... service desk operations • Familiarity with SharePoint and web-based knowledge management tools We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All ...
Help Desk Manager
Birmingham, AL · On-site
This position plays a key role in the overall Service Operations organization and will work closely ... Manage daily Help Desk operations to ensure tickets, calls, and customer issues are handled ...
Help Desk Manager
Birmingham, AL · On-site
This position plays a key role in the overall Service Operations organization and will work closely ... Manage daily Help Desk operations to ensure tickets, calls, and customer issues are handled ...
Help Desk Manager
Birmingham, AL · On-site
This position plays a key role in the overall Service Operations organization and will work closely ... Manage daily Help Desk operations to ensure tickets, calls, and customer issues are handled ...
Help Desk Manager
Birmingham, AL · On-site
This position plays a key role in the overall Service Operations organization and will work closely ... Manage daily Help Desk operations to ensure tickets, calls, and customer issues are handled ...
Front Desk Operations Coordinator
Birmingham, AL · On-site
$14 - $18/hr
What You'll Do • Manage appointments, schedules, phones, texts, and guest communication. • Keep ... on services. • Help create a five-star experience for every guest. • Work closely with the ...
Quick apply
Front Desk Operations Coordinator
Birmingham, AL · On-site
$14 - $18/hr
What You'll Do • Manage appointments, schedules, phones, texts, and guest communication. • Keep ... on services. • Help create a five-star experience for every guest. • Work closely with the ...
Service Desk Analyst
$19.25 - $26.25/hr
... operations with terminals nationwide. We are continuously expanding and improving our services ... They will also manage relationships with a variety of vendors to purchase needed hardware and ...
Quick apply
Service Desk Analyst
$19.25 - $26.25/hr
... operations with terminals nationwide. We are continuously expanding and improving our services ... They will also manage relationships with a variety of vendors to purchase needed hardware and ...
Service Desk Analyst
Birmingham, AL · On-site
$19.25 - $26.25/hr
... operations with terminals nationwide. We are continuously expanding and improving our services ... They will also manage relationships with a variety of vendors to purchase needed hardware and ...
Service Desk Analyst
Birmingham, AL · On-site
$19.25 - $26.25/hr
... operations with terminals nationwide. We are continuously expanding and improving our services ... They will also manage relationships with a variety of vendors to purchase needed hardware and ...
Service Desk Analyst
$19.25 - $26.25/hr
... operations with terminals nationwide. We are continuously expanding and improving our services ... They will also manage relationships with a variety of vendors to purchase needed hardware and ...
Service Desk Analyst
$19.25 - $26.25/hr
... operations with terminals nationwide. We are continuously expanding and improving our services ... They will also manage relationships with a variety of vendors to purchase needed hardware and ...
Assumes full Service Desk management authority in the Lead's absence, ensuring no gap in SLA enforcement, Government interface, or team oversight. Supports day-to-day operations, performance metrics ...
Assumes full Service Desk management authority in the Lead's absence, ensuring no gap in SLA enforcement, Government interface, or team oversight. Supports day-to-day operations, performance metrics ...
Assumes full Service Desk management authority in the Lead's absence, ensuring no gap in SLA enforcement, Government interface, or team oversight. Supports day-to-day operations, performance metrics ...
Assumes full Service Desk management authority in the Lead's absence, ensuring no gap in SLA enforcement, Government interface, or team oversight. Supports day-to-day operations, performance metrics ...
Assumes full Service Desk management authority in the Lead's absence, ensuring no gap in SLA enforcement, Government interface, or team oversight. Supports day-to-day operations, performance metrics ...
New
Assumes full Service Desk management authority in the Lead's absence, ensuring no gap in SLA enforcement, Government interface, or team oversight. Supports day-to-day operations, performance metrics ...
New
Service Desk Operations Manager information
See Alabama salary details
$33.1K - $43K
6% of jobs
$43K - $52.9K
6% of jobs
$52.9K - $62.9K
9% of jobs
$64.8K is the 25th percentile. Wages below this are outliers.
$62.9K - $72.8K
19% of jobs
The median wage is $79.2K / yr.
$72.8K - $82.7K
15% of jobs
$82.7K - $92.7K
12% of jobs
$98.4K is the 75th percentile. Wages above this are outliers.
$92.7K - $102.6K
14% of jobs
$102.6K - $112.5K
5% of jobs
$112.5K - $122.4K
5% of jobs
$122.4K - $132.4K
5% of jobs
$132.4K - $142.3K
3% of jobs
$33.1K
$85.7K
$142.3K
How much do service desk operations manager jobs pay per year?
As of Jul 19, 2026, the average yearly pay for service desk operations manager in Alabama is $85,670.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $102,000.00 per year, depending on experience, location, and employer.
What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?
| Aspect | Service Desk Operations Manager | Service Desk Supervisor |
|---|---|---|
| Responsibilities | Oversees multiple service desk teams, manages strategic planning, and ensures service quality | Supervises daily operations, manages team members, and handles escalations |
| Required Credentials | ITIL certification, relevant IT experience, leadership skills | ITIL knowledge, technical support experience, team management skills |
| Work Environment | Strategic, managerial setting, often in larger organizations | Operational, team-focused environment, often in help desk or support centers |
| Industry Usage | Common in IT service management, large enterprises | Common in IT support teams, smaller organizations |
The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.
What does a service desk manager do?
A service desk manager oversees the support team responsible for resolving IT issues and providing technical assistance to users. They coordinate workflows, ensure service quality, manage incident escalation, and often use IT service management tools like ITIL frameworks. Strong communication, leadership skills, and technical knowledge are essential for this role.
What does a service operations manager do?
A Service Desk Operations Manager oversees the daily functions of the service desk team, ensuring efficient incident resolution, customer satisfaction, and adherence to service level agreements. They coordinate staff, implement processes, and utilize tools like ticketing systems to maintain service quality and improve operational performance.
What makes a good service desk manager?
A good service desk manager possesses strong leadership, communication, and problem-solving skills to oversee support teams effectively. They should have a solid understanding of IT service management frameworks like ITIL, be able to handle escalations efficiently, and prioritize customer satisfaction while managing resources and performance metrics.
Is operations manager a high position?
An operations manager is typically considered a mid- to senior-level management role responsible for overseeing daily business activities, implementing policies, and improving efficiency. The position's seniority can vary depending on the organization, but it generally holds significant responsibility within a company's hierarchy.
What are popular job titles related to Service Desk Operations Manager jobs in Alabama? For Service Desk Operations Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Service Desk Operations Manager jobs in Alabama look for? The top searched job categories for Service Desk Operations Manager jobs in Alabama are:
What cities in Alabama are hiring for Service Desk Operations Manager jobs? Cities in Alabama with the most Service Desk Operations Manager job openings:
Full-time
Re-posted 6 hours ago
Job description
Overview
Enterprise Service Desk Lead
LOCATION: Huntsville, AL (ONSITE)
JOB STATUS: Full-time
CLEARANCE: Active Secret Clearance Required
CERTIFICATION: CompTIA Security+ or equivalent 8140-compliant certification
TRAVEL: Less than 25%
Astrion has an exciting opportunity for an Enterprise Service Desk Lead to support enterprise IT operations and end-user support services at our Huntsville, AL location. This onsite position requires a technically skilled and customer-focused professional capable of leading daily service desk activities, mentoring junior support personnel, and supporting enterprise infrastructure, cybersecurity, and end-user computing operations.
REQUIRED QUALIFICATIONS / SKILLS
KEY RESPONSIBILITIES:
Work Environment:
Enterprise Service Desk Lead
LOCATION: Huntsville, AL (ONSITE)
JOB STATUS: Full-time
CLEARANCE: Active Secret Clearance Required
CERTIFICATION: CompTIA Security+ or equivalent 8140-compliant certification
TRAVEL: Less than 25%
Astrion has an exciting opportunity for an Enterprise Service Desk Lead to support enterprise IT operations and end-user support services at our Huntsville, AL location. This onsite position requires a technically skilled and customer-focused professional capable of leading daily service desk activities, mentoring junior support personnel, and supporting enterprise infrastructure, cybersecurity, and end-user computing operations.
REQUIRED QUALIFICATIONS / SKILLS
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field with 5+ years of relevant IT experience OR Associate degree with 8+ years of related experience
- Minimum of 3 years of experience in a Service Desk Lead, Help Desk Supervisor, or senior IT support role
- Current relevant IT Industry certification(s) that meet DoD 8140 requirements (CompTIA Security+, Cloud+, Microsoft, Cisco, or equivalent preferred)
- Strong understanding of Windows 11 environments, Microsoft Office 365, Azure Gov, and enterprise IT support operations
- Experience with Microsoft Defender, Intune, Remote Support tools, and Microsoft Entra ID
- Ability to diagnose and resolve advanced technical issues involving workstations, mobile devices, VPN connectivity, MFA, and enterprise applications
- Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment
- Excellent customer service, communication, and leadership skills
- Ability to work collaboratively with infrastructure, cybersecurity, and compliance teams
- Strong organizational skills with the ability to manage multiple priorities and escalations
- Active Secret security clearance required
KEY RESPONSIBILITIES:
- Lead daily Enterprise Service Desk operations and ensure timely resolution of end-user support requests
- Provide technical support for hardware, software, mobile devices, and enterprise applications
- Manage and prioritize Help Desk tickets while maintaining excellent customer service standards
- Support workstation setup and provisioning including operating system installation, updates, and Azure enrollment
- Configure, maintain, and troubleshoot company laptop/desktop systems and related IT peripherals
- Support user account administration including password resets, MFA enrollment, and Office 365 account management
- Assist users with VPN connectivity, remote access, and enterprise collaboration tools
- Provide onboarding support for new employees including workstation setup and initial credential distribution
- Troubleshoot hardware, software, printer, and connectivity issues
- Support enterprise asset management and configuration management processes
- Coordinate with Cyber Operations teams to assist with malware remediation, endpoint investigations, and cybersecurity incident response activities
- Collaborate with the Enterprise IT Service team to communicate end-user requirements and support infrastructure upgrades
- Assist Cybersecurity Compliance teams with audits, evidence collection, and policy compliance activities
- Mentor and guide junior service desk personnel and assist with knowledge-sharing initiatives
- Document technical procedures, troubleshooting steps, and recurring support solutions
- Position requires Monday through Friday onsite support at the Huntsville, AL office
- Desired: Experience with ManageEngine ServiceDesk Plus/Pro and BeyondTrust Remote Support
- Desired: Experience supporting hybrid cloud environments including Microsoft Azure or AWS
- Desired: Background in Windows Server and Linux (RHEL preferred) administration
- Desired: Experience with enterprise network administration and troubleshooting
- Desired: Experience with IT asset management and configuration management processes
- Desired: Prior experience supporting cybersecurity compliance audits and documentation collection
- Desired: Experience mentoring junior IT support staff or coordinating service desk operations
Work Environment:
- Onsite role located in Huntsville, AL
- Fast-paced enterprise IT environment supporting internal users and mission operations
- Collaborative team environment with interaction across cybersecurity, infrastructure, and compliance teams
- Opportunities to support enterprise modernization and continuous improvement initiatives