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Service Desk Operations Manager Jobs in Alabama (NOW HIRING)

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Operations Manager

Montgomery, AL · On-site

The Operations Manager supports the General Manager in overseeing Front Office operations and other ... Support training for front desk, guest services, and housekeeping team members. * Ensure team ...

Ascent Hospitality

Operations Manager

Montgomery, AL · On-site

The Operations Manager supports the General Manager in overseeing Front Office operations and other ... Support training for front desk, guest services, and housekeeping team members. * Ensure team ...

Brett/Robinson

Guest Care Manager

Orange Beach, AL · On-site

Schedule Service Desk team members according to operational needs, seasonal demand, and service ... Guest Care Managers must be available to work flexible hours and respond to emergencies as needed ...

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All JobsService Desk Operations JobsService Desk Operations Manager JobsService Desk Operations Manager Jobs in Alabama

Service Desk Operations Manager information

See Alabama salary details

$33.1K

$85.7K

$142.3K

How much do service desk operations manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for service desk operations manager in Alabama is $85,670.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $102,000.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

What does a service desk manager do?

A service desk manager oversees the support team responsible for resolving IT issues and providing technical assistance to users. They coordinate workflows, ensure service quality, manage incident escalation, and often use IT service management tools like ITIL frameworks. Strong communication, leadership skills, and technical knowledge are essential for this role.

What does a service operations manager do?

A Service Desk Operations Manager oversees the daily functions of the service desk team, ensuring efficient incident resolution, customer satisfaction, and adherence to service level agreements. They coordinate staff, implement processes, and utilize tools like ticketing systems to maintain service quality and improve operational performance.

What makes a good service desk manager?

A good service desk manager possesses strong leadership, communication, and problem-solving skills to oversee support teams effectively. They should have a solid understanding of IT service management frameworks like ITIL, be able to handle escalations efficiently, and prioritize customer satisfaction while managing resources and performance metrics.

Is operations manager a high position?

An operations manager is typically considered a mid- to senior-level management role responsible for overseeing daily business activities, implementing policies, and improving efficiency. The position's seniority can vary depending on the organization, but it generally holds significant responsibility within a company's hierarchy.
What are popular job titles related to Service Desk Operations Manager jobs in Alabama? For Service Desk Operations Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Service Desk Operations Manager jobs in Alabama look for? The top searched job categories for Service Desk Operations Manager jobs in Alabama are:
What cities in Alabama are hiring for Service Desk Operations Manager jobs? Cities in Alabama with the most Service Desk Operations Manager job openings:
Service Desk Operations Manager jobs near you
Infographic showing various Service Desk Operations Manager job openings in Alabama as of June 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $85,670 per year, or $41.2 per hour.
Senior Deputy Service Desk Lead - PAE Fires IT Support

Senior Deputy Service Desk Lead - PAE Fires IT Support

Technology, Automation, and Management, Inc.

Huntsville, AL

Other

Posted 13 days ago

Job description

Pending Contract Award Position Responsibility Summary: Primary Function - Deputy Leadership & Operations (PWS 1.16.6, 1.16.6.5): Serves as the deputy to the Senior Service Desk Lead, providing continuity of Service Desk leadership during periods of leave, surge demands, or personnel transitions. Assumes full Service Desk management authority in the Lead's absence, ensuring no gap in SLA enforcement, Government interface, or team oversight. Supports day-to-day operations, performance metrics generation, and trend analysis reporting across a volume of 4,000 tickets per month and 3,500 users

Cross-Functional Asset & Configuration Management (PWS 1.16.10, 1.16.5 ):** Cross-trained in Asset Management and Configuration Management. Ensures equipment deployments tracked through the Service Desk align with ASTS/DPAS records and CM baselines. Validates asset availability against the property book and confirms replacement devices match the approved CM baseline prior to directing deployment, reducing provisioning lead times and ensuring end-to-end accountability from ticket creation to delivery

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