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Service Desk Operations Manager Jobs in Alabama (NOW HIRING)

Indigo IT

Project Manager

Huntsville, AL

$100K - $125K/yr

Service Desk Operations * Software Development * Asset Management * Backup and Disaster Recovery * Ensure compliance with all applicable Army, DoD, RMF, NIST, and cybersecurity requirements. * Manage ...

Indigo IT LLC

Project Manager

Huntsville, AL · On-site

$100K - $125K/yr

Service Desk Operations * Software Development * Asset Management * Backup and Disaster Recovery * Ensure compliance with all applicable Army, DoD, RMF, NIST, and cybersecurity requirements. * Manage ...

Ascent Hospitality

Front Desk Manager

Birmingham, AL

$16 - $20.50/hr

The front desk manager is pivotal in ensuring seamless guest experiences and efficient operations ... operation of hotel outlets and services. * Assists in achieving business revenue goals by ...

The Elyton

Front Desk Manager

Birmingham, AL

$45K - $60K/yr

The front desk manager is pivotal in ensuring seamless guest experiences and efficient operations ... operation of hotel outlets and services. * Assists in achieving business revenue goals by ...

Ascent Hospitality

Front Desk Manager

Birmingham, AL · On-site

$16 - $20.50/hr

The front desk manager is pivotal in ensuring seamless guest experiences and efficient operations ... operation of hotel outlets and services. * Assists in achieving business revenue goals by ...

Summit 7 Systems

Service Desk Analyst

AL · On-site +1

$40K - $55K/yr

Management of Exchange Online, SharePoint Online, Teams, OneDrive for Business, Cloud App Security ... to support a 24/7 operation. * Office 365 Administration * Windows 10/11 Administration

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

Service Desk Analyst I The IT service desk analyst is the first point of contact between end users ... Adheres to Change Management, Incident Management, and other processes and frameworks of ITIL.

EoS Fitness

Operations Manager

Almond, AL · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service ... Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and ...

Ascent Hospitality

$15.25 - $19.75/hr

... operation of hotel outlets and services. * Assists in achieving business revenue goals by ... Works in conjunction with manager to deliver discipline/corrective action and make termination ...

Home 2 Montgomery

Front Desk Supervisor

Montgomery, AL

$16.75 - $21.75/hr

... operation of hotel outlets and services. * Assists in achieving business revenue goals by ... Works in conjunction with manager to deliver discipline/corrective action and make termination ...

The Elyton

Front Desk Supervisor

Birmingham, AL · On-site

$17 - $20/hr

... operation of hotel outlets and services. * Assists in achieving business revenue goals by ... Works in conjunction with manager to deliver discipline/corrective action and make termination ...

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All JobsService Desk Operations JobsService Desk Operations Manager JobsService Desk Operations Manager Jobs in Alabama

Service Desk Operations Manager information

See Alabama salary details

$33.1K

$85.7K

$142.3K

How much do service desk operations manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for service desk operations manager in Alabama is $85,670.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $102,000.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

What does a service desk manager do?

A service desk manager oversees the support team responsible for resolving IT issues and providing technical assistance to users. They coordinate workflows, ensure service quality, manage incident escalation, and often use IT service management tools like ITIL frameworks. Strong communication, leadership skills, and technical knowledge are essential for this role.

Is a service desk role stressful?

A Service Desk Operations Manager role can be stressful due to the need to handle high volumes of support requests, resolve technical issues quickly, and manage team performance. The job often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially during critical incidents or system outages.

What does a service operations manager do?

A Service Desk Operations Manager oversees the daily functions of the service desk team, ensuring efficient incident resolution, customer satisfaction, and adherence to service level agreements. They coordinate staff, implement processes, and utilize tools like ticketing systems to maintain service quality and improve operational performance.

What qualifications do you need to be a service desk analyst?

A service desk analyst typically needs a high school diploma or equivalent, along with technical knowledge of computer systems, software, and hardware. Relevant certifications such as CompTIA A+ or ITIL can enhance qualifications, and strong communication and problem-solving skills are essential for the role.
What are popular job titles related to Service Desk Operations Manager jobs in Alabama? For Service Desk Operations Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Service Desk Operations Manager jobs in Alabama look for? The top searched job categories for Service Desk Operations Manager jobs in Alabama are:
What cities in Alabama are hiring for Service Desk Operations Manager jobs? Cities in Alabama with the most Service Desk Operations Manager job openings:
Service Desk Operations Manager jobs near you
Infographic showing various Service Desk Operations Manager job openings in Alabama as of June 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% In-person job distribution, with an average salary of $85,670 per year, or $41.2 per hour.
Project Manager

Project Manager

Indigo IT

Huntsville, AL

$100K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Project Manager
Huntsville, AL
SUMMARY:
Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have critical IT infrastructures that must remain reliable, available, and maximized. Indigo IT is mission focused and committed to maintaining a sense of urgency in anticipating and supporting our customers’ technology goals and objectives. Our unique ability to think beyond today allows our clients to stay ahead of their IT challenges. As a Veteran-Friendly employer, we are proudly partnered with the Virginia Values Veterans (V3) Program, and a recipient of the HIRE Vets Gold Medallion Award, which recognizes our commitment to recruiting our nation’s Veterans. Recognized on the Inc. 5000 list of America’s fastest growing companies in 2020 amp; 2021 and named as one of the 2022 Best Places to Work in Virginia, we are always looking to hire top talent in the field - come join us today!
Position Summary
The Program Manager shall serve as the senior contractor representative responsible for overall contract execution, operational performance, customer engagement, staffing management, quality assurance, risk management, and compliance with all Performance Work Statement (PWS) requirements supporting a major IT services contract for the U.S. Army. The PM shall oversee all technical and administrative operations supporting enterprise IT, cybersecurity, systems engineering, software development, service desk operations, and infrastructure modernization efforts.
Key Responsibilities
  • Provide overall leadership, management, and supervision of contractor personnel supporting the IMAS contract.
  • Serve as the primary interface with the Contracting Officer (KO), Contracting Officer’s Representative (COR), Government leadership, and supported stakeholders.
  • Manage contract performance across all task areas including:
    • Network Management amp; Telecommunications
    • System Management
    • Cybersecurity
    • Service Desk Operations
    • Software Development
    • Asset Management
    • Backup and Disaster Recovery
  • Ensure compliance with all applicable Army, DoD, RMF, NIST, and cybersecurity requirements.
  • Manage staffing, recruitment, retention, employee onboarding, and transition activities.
  • Monitor program risks, performance metrics, SLAs, deliverables, and operational readiness.
  • Lead continuous process improvement initiatives aligned with DoD digital modernization objectives.
  • Oversee quality assurance and ensure all CDRLs are submitted accurately and on schedule.
  • Coordinate surge support and 24/7 operational support requirements as needed.
  • Provide executive-level reporting, briefings, and strategic recommendations.
Minimum Qualifications
  • Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or related field.
  • Minimum 10 years of experience managing large-scale enterprise IT programs.
  • Minimum 5 years supporting DoD or Army IT/cyber programs.
  • Demonstrated experience managing large enterprise IT operations and managing multi-vendor/subcontractor efforts
  • Experience supporting RMF, cybersecurity compliance, and enterprise modernization initiatives.
  • Knowledge of ITIL, Agile, DevSecOps, and continuous improvement methodologies.
Preferred Qualifications
  • PMP certification.
  • Experience with MBSE and digital engineering initiatives.
Security Clearance
Active Secret clearance required; TS/SCI preferred.
At Indigo IT, we offer an expansive benefits package for our employees, which includes: Medical, Dental, and Vision coverage options. In addition, we offer 401(k) with company match, Group life and disability, Flex Spending Accounts (FSA), Paid Time Off (PTO), Paid holidays, and Education assistance. We also have in house training programs for employees, we reward thought leadership with bonuses and recognition for publishing, speaking, and innovative thought leadership in our industry.
Indigo IT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. This employer uses E-Verify.

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