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Service Desk Operations Manager Jobs in Alabama (NOW HIRING)

Brett/Robinson

Guest Care Lead

Orange Beach, AL · On-site

... Care Manager when necessary. • Provide accurate information regarding policies, building amenities, and local area points of interest. Operational Support * Assist with daily Service Desk ...

Summit 7 Systems

Service Desk Analyst

AL · On-site +1

$40K - $55K/yr

Management of Exchange Online, SharePoint Online, Teams, OneDrive for Business, Cloud App Security ... to support a 24/7 operation. * Office 365 Administration * Windows 10/11 Administration

HENDRIX HEALTHCARE

Be Seen First

Front Desk Receptionist

Athens, AL · On-site

$14/hr

Prior office management or administrative experience preferred, including clerical work and customer service roles * Experience with front desk operations, multi-line phone systems, and office ...

EoS Fitness

Operations Manager

Almond, AL

The broad spectrum of responsibilities for the Operations Manager includes customer service ... Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and ...

Ascent Hospitality

Front Desk Supervisor

Huntsville, AL · On-site

$16.75 - $21.75/hr

... operation of hotel outlets and services. * Assists in achieving business revenue goals by ... Works in conjunction with manager to deliver discipline/corrective action and make termination ...

Ascent Hospitality

Front Desk Supervisor

Montgomery, AL · On-site

$16.75 - $21.75/hr

... operation of hotel outlets and services. * Assists in achieving business revenue goals by ... Works in conjunction with manager to deliver discipline/corrective action and make termination ...

Ascent Hospitality

Front Desk Supervisor

Montgomery, AL · On-site

$16.75 - $21.75/hr

... operation of hotel outlets and services. * Assists in achieving business revenue goals by ... Works in conjunction with manager to deliver discipline/corrective action and make termination ...

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All JobsService Desk Operations JobsService Desk Operations Manager JobsService Desk Operations Manager Jobs in Alabama

Service Desk Operations Manager information

See Alabama salary details

$33.1K

$85.7K

$142.3K

How much do service desk operations manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for service desk operations manager in Alabama is $85,670.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $102,000.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

What are popular job titles related to Service Desk Operations Manager jobs in Alabama? For Service Desk Operations Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Service Desk Operations Manager jobs in Alabama look for? The top searched job categories for Service Desk Operations Manager jobs in Alabama are:
What cities in Alabama are hiring for Service Desk Operations Manager jobs? Cities in Alabama with the most Service Desk Operations Manager job openings:
Service Desk Operations Manager jobs near you
Infographic showing various Service Desk Operations Manager job openings in Alabama as of June 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $85,670 per year, or $41.2 per hour.

Help Desk Lead

American Operations Corp.

Montgomery, AL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Manages integrated BMx Level I, II, and III Help Desk operations supporting operational sustainment, user support, escalation governance, deficiency management, response-time compliance, and operational reporting activities. The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS.

This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps personnel, Cybersecurity personnel, and Independent Test Teams to ensure Help Desk deficiencies, recurring incidents, operational pain points, and sustainment trends are integrated into backlog refinement and modernization prioritization activities. The Help Desk Lead also governs CAT I escalation activities, response-time management, operational communication during outages, and sustainment coordination during surge events.

Within BMx, the Help Desk Lead supports mission continuity by ensuring operational issues affecting maintenance scheduling, PMEL operations, calibration visibility, readiness reporting, or logistics workflows are escalated and resolved rapidly

Requirements

Must possess DoD Secret Clearance.

Technical Skills

·       ITSM/ticketing systems

·       Incident management

·       Escalation coordination

·       Operational reporting

·       Help Desk governance

·       Agile sustainment integration

Certifications

Preferred:

·       ITIL Foundation

·       Security+

Experience

·       7+ years Help Desk management.

·       Experience supporting enterprise operational systems.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability

Apply