Birmingham, AL · On-site
$19.25 - $26.25/hr
Help Desk / Service Desk Analyst III Location: 600 18th St N, Birmingham, AL 35203 Duration: 3 Years Client: Southern Company Services Job Summary Southern Company Services is seeking a Help Desk ...
Quick apply
Birmingham, AL · On-site
$19.25 - $26.25/hr
Help Desk / Service Desk Analyst III Location: 600 18th St N, Birmingham, AL 35203 Duration: 3 Years Client: Southern Company Services Job Summary Southern Company Services is seeking a Help Desk ...
$19.25 - $26.25/hr
Help Desk / Service Desk Analyst III Location: 600 18th St N, Birmingham, AL 35203 Duration: 3 Years Client: Southern Company Services Job Summary Southern Company Services is seeking a Help Desk ...
Quick apply
$19.25 - $26.25/hr
Help Desk / Service Desk Analyst III Location: 600 18th St N, Birmingham, AL 35203 Duration: 3 Years Client: Southern Company Services Job Summary Southern Company Services is seeking a Help Desk ...
Birmingham, AL · On-site
$19.25 - $26.25/hr
Southern Company Services is seeking a Help Desk / Service Desk Analyst III to provide frontline technical support and serve as the primary point of contact for IT incidents and service requests in a ...
Birmingham, AL · On-site
$19.25 - $26.25/hr
Southern Company Services is seeking a Help Desk / Service Desk Analyst III to provide frontline technical support and serve as the primary point of contact for IT incidents and service requests in a ...
$20 - $25/hr
Description The Service Desk analyst position is responsible for providing the frontline, single ... Skills Help desk support, Support, Microsoft office, Service desk, Windows 10, Desktop, Technical ...
$20 - $25/hr
Description The Service Desk analyst position is responsible for providing the frontline, single ... Skills Help desk support, Support, Microsoft office, Service desk, Windows 10, Desktop, Technical ...
Birmingham, AL · On-site
$19.25 - $26.25/hr
Our business is growing exponentially and we require the best to help us continue on our path of ... The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues ...
Birmingham, AL · On-site
$19.25 - $26.25/hr
Our business is growing exponentially and we require the best to help us continue on our path of ... The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues ...
This role is intended for someone beyond entry-level help desk who can independently resolve common user, workstation, Microsoft 365, account, endpoint, and basic server-adjacent support issues while ...
This role is intended for someone beyond entry-level help desk who can independently resolve common user, workstation, Microsoft 365, account, endpoint, and basic server-adjacent support issues while ...
Birmingham, AL · On-site
$19.25 - $26.25/hr
Our business is growing exponentially and we require the best to help us continue on our path of ... The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues ...
Birmingham, AL · On-site
$19.25 - $26.25/hr
Our business is growing exponentially and we require the best to help us continue on our path of ... The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues ...
$19.25 - $26.25/hr
Our business is growing exponentially and we require the best to help us continue on our path of ... The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues ...
Quick apply
$19.25 - $26.25/hr
Our business is growing exponentially and we require the best to help us continue on our path of ... The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues ...
This role is intended for someone beyond entry-level help desk who can independently resolve common user, workstation, Microsoft 365, account, endpoint, and basic server-adjacent support issues while ...
Quick apply
This role is intended for someone beyond entry-level help desk who can independently resolve common user, workstation, Microsoft 365, account, endpoint, and basic server-adjacent support issues while ...
This role is intended for someone beyond entry-level help desk who can independently resolve common user, workstation, Microsoft 365, account, endpoint, and basic server-adjacent support issues while ...
This role is intended for someone beyond entry-level help desk who can independently resolve common user, workstation, Microsoft 365, account, endpoint, and basic server-adjacent support issues while ...
$19.75 - $26.75/hr
Provide help desk support for all supported applications via phone/email. * Serve as the initial ... Excellent communication, business analytical and problem-solving/trouble shooting skills.
$19.75 - $26.75/hr
Provide help desk support for all supported applications via phone/email. * Serve as the initial ... Excellent communication, business analytical and problem-solving/trouble shooting skills.
Montgomery, AL · On-site
$19.75 - $26.75/hr
Provide help desk support for all supported applications via phone/email. * Serve as the initial ... Excellent communication, business analytical and problem-solving/trouble shooting skills.
Montgomery, AL · On-site
$19.75 - $26.75/hr
Provide help desk support for all supported applications via phone/email. * Serve as the initial ... Excellent communication, business analytical and problem-solving/trouble shooting skills.
... analysis report that includes metrics on trouble call data, trends, and a cumulative analysis ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...
... analysis report that includes metrics on trouble call data, trends, and a cumulative analysis ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...
Montgomery, AL · On-site
$15.50 - $21/hr
Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Strong analytical and problem-solving skills. Desired Skills/Experience: * Associate degree ...
Montgomery, AL · On-site
$15.50 - $21/hr
Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Strong analytical and problem-solving skills. Desired Skills/Experience: * Associate degree ...
Montgomery, AL · On-site
$15.50 - $21/hr
Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Strong analytical and problem-solving skills. Desired Skills/Experience: * Associate ...
Quick apply
Montgomery, AL · On-site
$15.50 - $21/hr
Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Strong analytical and problem-solving skills. Desired Skills/Experience: * Associate ...
$15.50 - $21/hr
Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Strong analytical and problem-solving skills. Desired Skills/Experience: * Associate ...
$15.50 - $21/hr
Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Strong analytical and problem-solving skills. Desired Skills/Experience: * Associate ...
Russellville, AL · On-site
$15.75 - $21.50/hr
The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...
Russellville, AL · On-site
$15.75 - $21.50/hr
The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...
AL · On-site +1
$40K - $55K/yr
Special preference for service desk/desk-side support. * CompTIA Security+ Certification * Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24/7 ...
AL · On-site +1
$40K - $55K/yr
Special preference for service desk/desk-side support. * CompTIA Security+ Certification * Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24/7 ...
Russellville, AL · On-site
$15.75 - $21.50/hr
The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...
Quick apply
Russellville, AL · On-site
$15.75 - $21.50/hr
The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...
Russellville, AL · On-site
$15.75 - $21.50/hr
The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...
Russellville, AL · On-site
$15.75 - $21.50/hr
The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...
| Aspect | Entrylevel Help Desk Analyst | Help Desk Technician |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some certifications like CompTIA A+ beneficial | High school diploma or equivalent; often holds certifications like CompTIA A+ |
| Work Environment | Support teams in corporate or IT service settings, providing remote or on-site assistance | IT support centers, corporate offices, or client sites, handling technical issues |
| Employer & Industry Usage | Common in various industries including healthcare, finance, and tech | Primarily in IT service providers and internal corporate IT departments |
Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.
$19.25 - $26.25/hr
Contractor
Posted 17 days ago
Position: Help Desk / Service Desk Analyst III
Location: 600 18th St N, Birmingham, AL 35203
Duration: 3 Years
Client: Southern Company Services
Job Summary
Southern Company Services is seeking a Help Desk / Service Desk Analyst III to provide frontline technical support and serve as the primary point of contact for IT incidents and service requests in a 24x7 Technology Service Desk environment. The ideal candidate will combine exceptional customer service with strong technical troubleshooting skills to resolve hardware, software, network, and application issues while ensuring a positive end-user experience.
Key Responsibilities
Required Qualifications
Preferred Skills
Help Desk • Service Desk • Windows 10/11 • LAN/WAN • Active Directory • Microsoft Office • Remedy • IT Support • Desktop Support • Network Troubleshooting • Customer Service • Incident Management • Technical Support • Ticketing Systems
