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Entrylevel Help Desk Analyst Jobs in Alabama (NOW HIRING)

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service ...

Athens State University

Help Desk Technician

Athens, AL · On-site

$17 - $22.75/hr

Manage help desk ticket intake, capturing complete contact information and issue description, and ... Escalate unresolved issues to systems and network staff, with documented analysis of the problem ...

NHS Management

Helpdesk Analyst

Tuscaloosa, AL

$17 - $23.25/hr

Helpdesk Analyst I NHS Management, LLC | Corporate IT | Location: [Corporate Office -- City, State] Employment Type: Full-Time | Schedule: [e.g., Monday-Friday, 8:00 AM-5:00 PM, with rotating ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Alabama

Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Alabama?

For Entrylevel Help Desk Analyst jobs in Alabama, the most frequently searched job titles are:

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Cities in Alabama with the most Entrylevel Help Desk Analyst job openings:

Entrylevel Help Desk Analyst jobs near you

Help Desk Technician (HDA)

Zigabyte Corporation

Montgomery, AL • On-site

$15.50 - $21/hr

Full-time

Re-posted 27 days ago

Job description

Job Summary: 

The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama.  It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users worldwide. FAS Team members will be expected to support 24-hour operations.   

Responsibilities: 

  • Provide help desk support for all supported applications via phone/email. 
  • Troubleshoot/diagnose customer technical issues using all available resources,  
  • Collect necessary information from customers to effectively escalate unresolved issues if needed. 
  • Thorough documentation within Remedy Ticket Management System. 
  • Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail. 
  • Maintain current knowledge of relevant technologies. 
  • Additional responsibilities as assigned by management. 

Required Skills/Abilities: 

  • Two + years providing effective customer service or help desk support to external customers. 
  • Current Comptia Security+ (Level II IAT Training) Certification 
  • Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software. 
  • Excellent communication and problem-solving/trouble shooting skills. 
  • Willing to work overtime, holidays, and weekends when necessary. 
  • Must be a U.S. Citizen and be able to obtain and maintain a Secret-Level clearance. 
  • Excellent verbal and written communication skills. 
  • Excellent interpersonal and customer service skills. 
  • Excellent time management skills and attention to detail. 
  • Ability to prioritize tasks and to delegate them when appropriate. 
  • Ability to function well in a high-paced and at times stressful environment. 
  • Strong analytical and problem-solving skills. 

Desired Skills/Experience: 

  • Associate degree preferred, or the equivalent combination of education, technical certifications, training, or work experience. 
  • Experience using/supporting one or more of the below systems: 
  • Business and Enterprise System Product Innovation (BESPIN) applications 
  • Cargo Movement Operations System (CMOS) 
  • Logistics Module (LOGMOD) 
  • Integrated Maintenance Data System (IMDS) 
  • Air Force Portal 

Minimum Education: 

  • At least two years related experience in customer service required. 
  • Current Comptia Security+ (Level II IAT Training) Certification 

Job Stipulations: 

  • Must be able to work any shift – this is a 24/7/365 helpdesk 
  • Must be able to obtain and keep a secret level clearance  

Physical Requirements: 

  • Prolonged periods of sitting at a desk and working on a computer. 

Version History 

VERSION 

DATE 

REVISION AUTHOR 

SUMMARY OF CHANGES 

1.0 

3/12/2025 

Rachel Burns 

Initial Draft 

Distribution 

LOCATIONS 

Bamboo HR, SharePoint Quality Mgmt  

Approval 

NAME 

POSITION 

SIGNATURE 

DATE 

Rachel Burns 

Director of HR 

Rachel Burns 

3/12/2025