ZipRecruiter

Log In

1

Help Desk Administrator Jobs in Alabama (NOW HIRING)

defi AUTO LLC

Client Support Desk Analyst

Montgomery, AL · On-site

$60K - $75K/yr

We have more than three decades of experience helping lenders reduce time-to-market, streamline ... with system administrators and key business decision makers supporting defi's Auto Loan ...

MBDA INC.

Systems Administrator 1

Huntsville, AL

The Systems Administrator will support a broad range of business requirements, including general ... Respond to and resolve help desk tickets in accordance with established service levels and IT ...

MBDA INC.

Systems Administrator 1

Huntsville, AL · On-site

The Systems Administrator will support a broad range of business requirements, including general ... Respond to and resolve help desk tickets in accordance with established service levels and IT ...

MBDA INC.

Systems Administrator 1

Huntsville, AL · On-site

The Systems Administrator will support a broad range of business requirements, including general ... Respond to and resolve help desk tickets in accordance with established service levels and IT ...

next page

Showing results 1-20

All JobsHelp Desk Administrator JobsHelp Desk Administrator Jobs in Alabama

Help Desk Administrator information

See Alabama salary details

$31.3K

$50.7K

$69.3K

How much do help desk administrator jobs pay per year?

As of Aug 26, 2026, the average yearly pay for help desk administrator in Alabama is $50,686.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $59,800.00 per year, depending on experience, location, and employer.

What is a help desk administrator?

A help desk administrator provides support to a company and their clients, often in the technology department, by troubleshooting, diagnosing, and resolving issues with hardware, software, and computers in general. The responsibilities of this position include working efficiently while ensuring their customers have an engaging and satisfying customer experience. Daily duties include taking phone calls and responding to tickets or email assistance requests. Qualifications include an associate degree, customer service experience, and hands-on computer experience. Useful skills include proper phone etiquette, thorough knowledge of the business you’re providing troubleshooting for, and the ability to explain issues to those who are less tech-savvy. Being hired as a help desk administrator is useful experience for starting a career in IT, customer service, or business administration.

What does a help desk administrator do?

A Help Desk Administrator is responsible for providing technical support and troubleshooting for computer systems, software, and hardware within an organization. They respond to user inquiries, resolve IT issues either remotely or in person, and maintain records of support requests. Additionally, they may assist with setting up new equipment, managing user accounts, and ensuring that IT policies are followed. Their main goal is to minimize downtime and keep technology running smoothly for all users.

What are the key skills and qualifications needed to thrive as a help desk administrator, and why are they important?

To thrive as a Help Desk Administrator, you need strong troubleshooting abilities, knowledge of computer systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic command-line utilities is essential. Excellent communication, patience, and customer service skills help you effectively resolve user issues and build trust. These skills and qualifications are vital for ensuring timely technical support, minimizing downtime, and maintaining smooth IT operations.

What are some common challenges faced by help desk administrators, and how can they be effectively managed?

Help Desk Administrators often encounter challenges such as managing a high volume of support tickets, handling users with varying technical skill levels, and troubleshooting complex or unfamiliar technical issues. Effective time management, clear communication, and prioritization of requests are key to addressing these challenges. Building strong documentation practices and collaborating closely with other IT team members can also streamline resolutions and reduce recurring problems, making day-to-day operations smoother and more efficient.

What is the difference between Help Desk Administrator vs Help Desk Technician?

AspectHelp Desk AdministratorHelp Desk Technician
CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA
Work EnvironmentOversees help desk operations, manages staff, develops policiesProvides technical support, troubleshoots user issues
ResponsibilitiesTeam management, process improvement, system oversightIssue resolution, user support, hardware/software troubleshooting

Help Desk Administrators focus on managing help desk teams and processes, while Help Desk Technicians handle direct technical support. Both roles require similar certifications and work in customer support environments, but differ in scope and responsibilities.

More about Help Desk Administrator jobs

What are popular job titles related to Help Desk Administrator jobs in Alabama?

For Help Desk Administrator jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Help Desk Administrator jobs in Alabama look for?

The top searched job categories for Help Desk Administrator jobs in Alabama are:

What are popular job titles related to Help Desk Administrator jobs in AL?

For Help Desk Administrator jobs in AL, the most frequently searched job titles are:

Help Desk Administrator jobs near you
Infographic showing various Help Desk Administrator job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, and 6% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $50,686 per year, or $24.4 per hour.

Journeyman Help Desk Support Specialist

ManTech

Montgomery, AL

Full-time

Re-posted 3 days ago

ManTech rating

9.0

Company rating: 9.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

34th of 246 rated software companies

Job description

Description & Requirements
Elevate your career with MANTECH International Corporation! Join a dynamic team dedicated to national security through cutting-edge technology. Since 1968, MANTECH has led in delivering advanced solutions to government intelligence, the Department of Defense, and Federal Civilian sectors. Dive into innovation in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Your journey to impactful work and rapid growth starts now-be extraordinary at MANTECH!
***This is for a future opportunity***

MANTECH seeks a motivated, career and customer-oriented Journeyman Helpdesk Support Specialist to join our team in Montgomery, AL.

Responsibilities include but are not limited to:

  • Serve as the ultimate escalation point for Tier II help desk support by validating complex operational and technical infrastructure issues.

  • Identify verified software problems and ensure they are appropriately associated with Deficiency Report (DR) numbers within enterprise tracking systems (Remedy/Jira) within 7-10 business days.

  • Oversee, configure, and administer the help desk ticketing infrastructure itself to optimize incident resolution metrics, workflows, and monthly programmatic trend reporting.

  • Act as the primary enterprise focal point to coordinate with external defense nodes-such as DAAS, Cloud One, and DISA-to resolve critical operational outages within production environments.

  • Establish and maintain system access privileges across various staging and production test environments, managing domain-level administrator credentials and root access safely.

  • Design and deploy basic scripts and automation workflows using PowerShell or Bash to streamline repetitive administrative tasks, system utilization tracking, and password/certificate management.

  • Provide technical leadership, coaching, and mentoring to Tier I and Tier II administrators to establish standardized problem-resolution solution sets.

Minimum Qualifications:

  • Bachelor's degree preferred, or equivalent specialized military/civilian IT infrastructure experience.

  • 5+ years of advanced tier-3 troubleshooting and system administration experience managing enterprise-level product line infrastructure.

  • Practical experience supporting server environments (Red Hat Enterprise Linux, Microsoft Server, or VMware) and interacting with relational database utilities.

  • Active DoD 8577 / 8140 Compliance (IAT Level II) baseline cybersecurity certification, such as CompTIA Security+ CE, must be held prior to onboarding.

Preferred Qualifications:

  • Higher-tier professional technical certifications such as CCNA or ITIL Intermediate/Expert.

  • Experience interfacing directly with software engineering teams to report systemic bugs, technical debt, and environment utilization trends discovered via service desk operations.

  • Proven experience working with automated system utilization tracking and centralized authentication management.

Clearance Requirements:

  • An active Secret security clearance is required.

Physical Requirements:

  • Must be able to remain in a stationary position 50%.

  • Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

  • Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.


MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

What ManTech employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply