Job Summary:
Visionary Technology Consultants (VTC) is a Minority and Service Disabled Veteran Owned Small Business (SDVOSB) providing innovative technology management and human resource services. They are seeking a Desktop Support Specialist to provide technical support across their Microsoft Windows 10 desktop environment, ensuring prompt resolution of hardware and software issues while collaborating with various IT teams.
Responsibilities:
โข Stage, prepare, and deploy computers, peripherals, and devices to end users, ensuring accurate configuration and readiness
โข Provide break/fix support for end-user hardware, including laptops, desktops, workstations, printers, and peripherals
โข Troubleshoot and resolve software issues across Microsoft Windows 10/11, Office 365, Teams, and other COE (Common Office Environment) applications
โข Diagnose and resolve authentication issues, including 2FA, certificate, and CAC-related problems
โข Troubleshoot and resolve printing issues to minimize downtime and user disruption
โข Facilitate data migration between computers, ensuring secure and accurate transfer of information
โข Deliver support for virtual desktop environments, ensuring performance and accessibility
โข Provide technical support for A/V equipment and mission-critical videoconference meetings
โข Collaborate with network, security, server, and voice teams to support enterprise IT systems and initiatives
โข Perform high-level network troubleshooting and analysis; Cisco knowledge preferred
โข Assist with Microsoft server technologies and Dell server hardware as needed
โข Provide user support for IPT voice technologies and collaboration tools, including Microsoft Teams and Cisco Jabber
โข Partner with vendors and third-party support teams to resolve complex technical hardware and software issues
โข Contribute to process improvements and documentation to enhance service delivery and knowledge sharing
Qualifications:
Required:
โข Bachelorโs Degree and 3+ years of experience. Additional relevant experience may be accepted in lieu of a degree
โข Must be a US Citizen. Applicant selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
โข Strong knowledge of IT operations, responsibilities, processes, and procedures, with the ability to independently resolve technical issues
โข Proven ability to identify points of failure, bottlenecks, and areas for improvement, driving resolution in collaboration with IT teams
โข Excellent verbal and written communication skills, including the ability to draft user communications and knowledge base articles
โข Demonstrated commitment to providing outstanding customer service with a proactive, curious, and solutions-focused mindset
โข Highly dependable, organized, and accountable, with the ability to work independently while adhering to established guidelines
โข Effective interpersonal skills with the ability to communicate and collaborate across a wide variety of users and teams
โข Adaptable and flexible, with the capacity to support business needs across multiple office and project locations
โข Composed and professional under pressure, with the ability to maintain poise in high-stress situations
โข Motivated self-starter with a desire to continuously learn and improve technical and professional skills
Preferred:
โข Linux systems administration experience
Company:
Visionary Technology Consultants provides innovative technology management services to clients. Founded in 2007, the company is headquartered in Fulton, USA, with a team of 11-50 employees. The company is currently Early Stage.