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Service Desk Operations Manager Jobs in Mobile, AL

Dreamscape Hospitality

Front Desk Supervisor

Mobile, AL · On-site

$15.50 - $20/hr

... operations, ensure a high level of guest satisfaction, and manage a team of front desk agents. You ... service. Key Responsibilities: * Supervise and coordinate the activities of front desk staff ...

Dreamscape Hospitality

Front Desk Supervisor

Mobile, AL

$16.75 - $21.75/hr

... operations, ensure a high level of guest satisfaction, and manage a team of front desk agents. You ... service. Key Responsibilities: * Supervise and coordinate the activities of front desk staff ...

Dreamscape Hosptality

Front Desk Supervisor

Mobile, AL · On-site

$15.50 - $20/hr

... operations, ensure a high level of guest satisfaction, and manage a team of front desk agents. You ... service. Key Responsibilities: * Supervise and coordinate the activities of front desk staff ...

Dreamscape Hospitality

Front Desk Supervisor

Mobile, AL

$15.50 - $20/hr

... operations, ensure a high level of guest satisfaction, and manage a team of front desk agents. You ... service. Key Responsibilities: * Supervise and coordinate the activities of front desk staff ...

Certified Hospitality

Operations Manager

Lucedale, MS · On-site

Operation Manager POSITION SUMMARY: Operation Manger should have an excellent level of commercial ... Inspecting all department with their respective Manager's for cleanliness, ambience, service ...

TEEMA

IT Service Desk Support Technician

Mobile, AL · On-site

$25 - $28/hr

Contract IT Service Desk Support Technician Location: Mobile, AL (100% Onsite) Duration: 3-Month ... Document and manage support requests using ServiceNow * Provide basic end-user guidance during ...

LBA Hospitality

Operations Manager

Mobile, AL · On-site

Responsible for all major areas of hotel operations and services including, but not limited to ... Project management skills (i.e., organizing, multitasking). * Creative and strategic skills.

LBA Hospitality

Operations Manager

Mobile, AL · On-site

Responsible for all major areas of hotel operations and services including, but not limited to ... Project management skills (i.e., organizing, multitasking). * Creative and strategic skills.

TWO MEN AND A TRUCK®

Operations Manager

Mobile, AL

$42K - $48K/yr

... manage the daily operational aspects of the business. In this role you will work with customers ... Understanding of and commitment to customer service and the TWO MEN AND A TRUCK ® core values

Zillion Technologies

Be Seen First

IT Service Desk / IT Technical Support Technician - Hybrid role

Mobile, AL · On-site

$30 - $32/hr

... and management of incidents and service requests to enable employees to serve members around the ... administrative, operational, or system problems and issues • Effective verbal and written ...

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Service Desk Operations Manager information

See Mobile, AL salary details

$33.1K

$85.7K

$142.4K

How much do service desk operations manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for service desk operations manager in Mobile, AL is $85,726.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $102,000.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

What does a service desk manager do?

A service desk manager oversees the support team responsible for resolving IT issues and providing technical assistance to users. They coordinate workflows, ensure service quality, manage incident escalation, and often use IT service management tools like ITIL frameworks. Strong communication, leadership skills, and technical knowledge are essential for this role.

Is a service desk role stressful?

A Service Desk Operations Manager role can be stressful due to the need to handle high volumes of support requests, resolve technical issues quickly, and manage team performance. The job often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially during critical incidents or system outages.

What does a service operations manager do?

A Service Desk Operations Manager oversees the daily functions of the service desk team, ensuring efficient incident resolution, customer satisfaction, and adherence to service level agreements. They coordinate staff, implement processes, and utilize tools like ticketing systems to maintain service quality and improve operational performance.

What qualifications do you need to be a service desk analyst?

A service desk analyst typically needs a high school diploma or equivalent, along with technical knowledge of computer systems, software, and hardware. Relevant certifications such as CompTIA A+ or ITIL can enhance qualifications, and strong communication and problem-solving skills are essential for the role.
What are popular job titles related to Service Desk Operations Manager jobs in Mobile, AL? For Service Desk Operations Manager jobs in Mobile, AL, the most frequently searched job titles are:
What job categories do people searching Service Desk Operations Manager jobs in Mobile, AL look for? The top searched job categories for Service Desk Operations Manager jobs in Mobile, AL are:
Service Desk Operations Manager jobs near you
Infographic showing various Service Desk Operations Manager job openings in Mobile, AL as of June 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $85,726 per year, or $41.2 per hour.

Front Desk Supervisor

Dreamscape Hospitality

Mobile, AL • On-site

$15.50 - $20/hr

Full-time

Posted 12 days ago

Job description

Front Desk Supervisor - 402020
Department: Rooms
Reports To:
FLSA: Non-Exempt
Job Summary:
As the Front Desk Supervisor, you will oversee front desk operations, ensure a high level of guest satisfaction, and manage a team of front desk agents. You will be responsible for supervising the check-in/check-out process, resolving guest issues, and maintaining the hotel's standards of service.
Key Responsibilities:
  • Supervise and coordinate the activities of front desk staff, including scheduling, training, and performance management.
  • Ensure that all guest check-ins and check-outs are handled efficiently and professionally.
  • Address and resolve guest complaints or issues promptly and effectively.
  • Maintain accurate guest records and handle cash and credit transactions.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Ensure that the front desk area is clean, organized, and well-maintained.
  • Assist with hotel marketing and promotion efforts as needed.
  • Uphold the hotel's policies and procedures, including those related to safety and security.

Qualifications:
  • High school diploma or equivalent; additional education in hospitality management is a plus.
  • Previous experience in a hotel front desk or supervisory role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Proficiency with hotel management software and Microsoft Office Suite.

Equal Opportunity Employer: Dreamscape Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. We are committed to creating a diverse and inclusive workplace.
Compensation
Competitive salary, commensurate with experience.
This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.
Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
Requirements
Physical Requirements:
Ability to stand or sit for extended periods.
Ability to lift and carry items up to 25 pounds.
Ability to handle repetitive tasks.

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