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Service Desk Manager Jobs in Alabama (NOW HIRING)

Neumo

Help Desk Manager

Birmingham, AL · On-site

Maintains communication with customers through outages and service activity. Duties and Responsibilities: * Manage all Help Desk activity which includes responding to calls from end-user clients ...

Astrion

Enterprise Service Desk Analyst

Huntsville, AL

$40K - $55K/yr

Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment * Excellent customer service, communication, and leadership skills * Ability to work collaboratively with ...

Astrion

Enterprise Service Desk Analyst

Huntsville, AL · On-site

$19 - $26/hr

Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment * Excellent customer service, communication, and leadership skills * Ability to work collaboratively with ...

Dexian

Help Desk/Service Desk 3

Birmingham, AL · On-site

$18.75 - $25.25/hr

Help Desk/Service Desk 3 Location : Birmingham Alabama 35203 Duration : 3+ Years Job Summary The ... Follow IT service management processes, security policies, and compliance requirements.

PS Logistics

Service Desk Analyst

Birmingham, AL

$19.25 - $26.25/hr

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues ... They will also manage relationships with a variety of vendors to purchase needed hardware and ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Alabama

Service Desk Manager information

See Alabama salary details

$33.1K

$85.7K

$142.3K

How much do service desk manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for service desk manager in Alabama is $85,670.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $102,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Alabama? The most popular types of Service Desk jobs in Alabama are:
What are popular job titles related to Service Desk Manager jobs in Alabama? For Service Desk Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Alabama look for? The top searched job categories for Service Desk Manager jobs in Alabama are:
What cities in Alabama are hiring for Service Desk Manager jobs? Cities in Alabama with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Alabama as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $85,670 per year, or $41.2 per hour.

Service Desk Manager

Interactive Process Technology LLC

Huntsville, AL • On-site

Full-time

Re-posted 6 days ago

Job description

Service Desk Manager
Redstone Arsenal/Huntsville, AL
At IPT Associates (IPTA), we enjoy solving real-world problems with technology. We work closely with our customers, teammates, experts, and partners to come up with practical solutions that actually make a difference. Whether it's a government or business organization, we focus on understanding the need and building something that works.
Our Team
At IPTA, everything starts with our people. We're big believers that when you invest in your team, great things happen. That's why we encourage learning, growth, and trying new things-even if you don't have all the answers yet.
Our culture is rooted in fierce determination, fearless integrity, and passionate service-but we also like to keep things collaborative, supportive, and down-to-earth.
We're looking for people who:
  • Are curious and excited about technology
  • Like solving problems and figuring things out
  • Can take initiative but also enjoy working with a team
  • Want to keep learning, growing, and challenging themselves

If you're someone who's eager to jump in, learn something new, and make an impact-you'll fit right in here.
Job Description:
We are seeking an experienced IT Service Desk Manager with ServiceNow experience to lead the daily operations of a large IT Service Desk. This role is responsible for delivering reliable, efficient and customer focused IT support while applying ITIL 4 service management best practices. The IT Service Desk Manager serves as the people leader over our Tier 1 and Tier 2 support teams. The selected candidate will partner closely with our government customer and be responsible for Incident, Request and Knowledge Management.
Responsibilities:
  • Lead and manage the IT Service Desk team, setting clear expectations, coaching performance and supporting career development
  • Manage ticket queues, prioritization and escalation paths
  • Work with the government to establish KPIs and ensure SLA compliance
  • Monitor response and resolution times
  • Drive continual improvement initiatives to enhance reliability, efficiency and user satisfaction
  • Partner with cross-functional IT teams to ensure timely response and closure of incidents and service requests
  • Partner with government leadership to resolve customer issues and ensure alignment across the Service Desk team
  • Implement automation for repetitive tasks

Requirements:
  • Bachelor's degree in a related field
  • Employee Relations experience desired
  • Ten (10) years of prior experience in a similar role
  • ServiceNow experience
  • Strong communication and organizational skills
  • DoD 8570 Level II/III certification desired
  • Active Security clearance required

IPTA is an Equal Opportunity Employer. All employment decisions are based on individual merit, including qualifications, experience, performance, and business needs, consistent with applicable federal laws and federal contracting requirements. IPTA provides equal opportunity and utilizes merit-based principles to make employment-related decisions.
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