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Service Desk Manager Jobs in Mobile, AL (NOW HIRING)

Home2 Suites

Front Desk - Front Desk Manager

Saraland, AL · On-site

$14.50 - $18.75/hr

Manages all duties of the front desk operation, including reservations and guest services. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue ...

Dreamscape Hospitality

Front Desk Supervisor

Mobile, AL · On-site

$15.50 - $20/hr

... manage a team of front desk agents. You will be responsible for supervising the check-in/check-out process, resolving guest issues, and maintaining the hotel's standards of service. Key ...

Dreamscape Hosptality

Front Desk Supervisor

Mobile, AL · On-site

$15.50 - $20/hr

... manage a team of front desk agents. You will be responsible for supervising the check-in/check-out process, resolving guest issues, and maintaining the hotel's standards of service. Key ...

Dreamscape Hospitality

Front Desk Supervisor

Mobile, AL · On-site

$16.75 - $21.75/hr

... manage a team of front desk agents. You will be responsible for supervising the check-in/check-out process, resolving guest issues, and maintaining the hotel's standards of service. Key ...

Dreamscape Hospitality

Front Desk Supervisor

Mobile, AL · On-site

$15.50 - $20/hr

... manage a team of front desk agents. You will be responsible for supervising the check-in/check-out process, resolving guest issues, and maintaining the hotel's standards of service. Key ...

A&R GROUP

Front Office Manager

Orange Beach, AL · On-site

  • Medical

  • PTO

As our Front Desk Manager , you'll lead our guest services team with energy, expertise, and heart. What You'll Do: * Lead, train, and motivate front desk associates to deliver consistently excellent ...

A&R GROUP

Front Office Manager

Gulf Shores, AL

  • Medical

  • PTO

As our Front Desk Manager , you'll lead our guest services team with energy, expertise, and heart. What You'll Do: * Lead, train, and motivate front desk associates to deliver consistently excellent ...

A&R GROUP

Front Office Manager

Orange Beach, AL · On-site

  • Medical

  • PTO

As our Front Desk Manager , you'll lead our guest services team with energy, expertise, and heart. What You'll Do: * Lead, train, and motivate front desk associates to deliver consistently excellent ...

A&R GROUP

Front Desk Supervisor

Orange Beach, AL · On-site

$14.75 - $19/hr

Front Desk Supervisor - Be the Smile Behind the Stay ... Position Type: Full-Time | Guest Services Leadership Start Date: As soon as you're ready to lead ...

Brett/Robinson

Guest Care Manager

Orange Beach, AL · On-site

Schedule Service Desk team members according to operational needs, seasonal demand, and service ... Guest Care Managers must be available to work flexible hours and respond to emergencies as needed ...

Brett/Robinson

Guest Care Lead

Orange Beach, AL · On-site

... Care Manager when necessary. • Provide accurate information regarding policies, building amenities, and local area points of interest. Operational Support * Assist with daily Service Desk ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Mobile, AL

Service Desk Manager information

See Mobile, AL salary details

$27.8K

$71.9K

$119.4K

How much do service desk manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service desk manager in Mobile, AL is $71,900.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $85,600.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Mobile, AL?

The most popular types of Service Desk jobs in Mobile, AL are:

What job categories do people searching Service Desk Manager jobs in Mobile, AL look for?

The top searched job categories for Service Desk Manager jobs in Mobile, AL are:

What cities near Mobile, AL are hiring for Service Desk Manager jobs?

Cities near Mobile, AL with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Mobile, AL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $71,900 per year, or $34.6 per hour.

Front Desk - Front Desk Manager

Home2 Suites

Saraland, AL • On-site

$14.50 - $18.75/hr

Other

Posted 14 days ago

Hilton rating

6.4

Company rating: 6.4 out of 10

Based on 760 frontline employees who took The Breakroom Quiz

54th of 108 rated hotels

Job description

Job Title: Front Desk Manager
Job Summary: Manages all duties of the front desk operation, including reservations and guest services. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.
Job Duties:

  • Hires, trains, and disciplines staff. Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk.
  • Empowers front desk staff to successfully handle guest needs, special requests, and complaints. Ensures all guest service issues are resolved prior to guests leaving the property.
  • Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
  • Strives to be innovative in new programs designed to eliminate waste and increase productivity.
  • Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventory.
  • Manages departmental expenses within budgeted guidelines.
  • Performs other duties as assigned.
Qualifications:
  • High school diploma or equivalent
  • Minimum of two years experience at front desk with complete understanding of front office operations. Previous experience in hospitality management preferred.
  • Superior customer service and public relations skills.
  • Excellent organization and time management skills.
  • Ability to communicate clearly and effectively with customers, co-workers, and managers.
  • Knowledge of Microsoft Office, Internet, and property management systems.
  • Ability to work a flexible schedule, including weekends and holidays.

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