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Service Desk Manager Jobs in Mobile, AL (NOW HIRING)

Brett-Robinson Gulf Corp.

Guest Care Agent

Orange Beach, AL · On-site

$13 - $16.25/hr

... Manager. • Follow all company policies, procedures, and service standards. • Perform other duties as assigned to support Guest Care and Rental Operations. Working Conditions * Service Desk Agents ...

Brett/Robinson

Guest Care Agent

Orange Beach, AL · On-site

$13 - $16.25/hr

... Manager. • Follow all company policies, procedures, and service standards. • Perform other duties as assigned to support Guest Care and Rental Operations. Working Conditions * Service Desk Agents ...

Brett/Robinson

Guest Care Agent

Orange Beach, AL · On-site

$13 - $16.25/hr

... Manager. • Follow all company policies, procedures, and service standards. • Perform other duties as assigned to support Guest Care and Rental Operations. Working Conditions * Service Desk Agents ...

Club4 Fitness

Front Desk Associate

Mobile, AL · On-site

$14 - $17.75/hr

General Manager Front Desk: Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.

TEEMA

Technical Support

Mobile, AL · On-site

$25 - $28/hr

Contract IT Service Desk Support Technician Location: Mobile, AL (100% Onsite) Duration: 3-Month ... Document and manage support requests using ServiceNow * Provide basic end-user guidance during ...

MOBILE LA QUINTA INN

Front Desk Agent

Mobile, AL · On-site

$11.75 - $14.75/hr

... service and always maintains a positive attitude. About A&R Hospitality Group ... A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately ...

CLUB4 FITNESS

Front Desk Associate

Mobile, AL

$11.50 - $14.75/hr

General Manager Front Desk: Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.

CLUB4 Fitness

Front Desk Associate

Mobile, AL · On-site

$11.50 - $14.75/hr

General Manager Front Desk: Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.

CLUB4 FITNESS

Front Desk Associate

Mobile, AL

$12 - $15.25/hr

General Manager Front Desk: Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.

CLUB4 Fitness

Front Desk Associate

Mobile, AL · On-site

$12 - $15.25/hr

General Manager Front Desk: Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.

MOBILE LA QUINTA INN

Front Desk Agent

Mobile, AL

$11.75 - $14.75/hr

... service and always maintains a positive attitude. About A&R Hospitality Group ... A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately ...

A&R Hospitality

Front Desk Agent

Mobile, AL · On-site

$14.25 - $17.75/hr

... service and always maintains a positive attitude. About A&R Hospitality Group ... A&R Hospitality Management operates 22 hotels throughout the United States, totaling approximately ...

DOWNTOWN MOBILE QUALITY INN

Front Desk Agent

Mobile, AL · On-site

$14.25 - $18/hr

... service and always maintains a positive attitude. About A&R Hospitality Group ... A&R Hospitality Management operates 22 hotels throughout the United States, totaling approximately ...

DOWNTOWN MOBILE QUALITY INN

Front Desk Agent

Mobile, AL · On-site

$14.25 - $18/hr

... service and always maintains a positive attitude. About A&R Hospitality Group ... A&R Hospitality Management operates 22 hotels throughout the United States, totaling approximately ...

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Showing results 21-40

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Mobile, AL

Service Desk Manager information

See Mobile, AL salary details

$27.8K

$71.9K

$119.4K

How much do service desk manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for service desk manager in Mobile, AL is $71,900.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $85,600.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Mobile, AL?

The most popular types of Service Desk jobs in Mobile, AL are:

What job categories do people searching Service Desk Manager jobs in Mobile, AL look for?

The top searched job categories for Service Desk Manager jobs in Mobile, AL are:

What cities near Mobile, AL are hiring for Service Desk Manager jobs?

Cities near Mobile, AL with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Mobile, AL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $71,900 per year, or $34.6 per hour.

Guest Care Agent

Brett-Robinson Gulf Corp.

Orange Beach, AL • On-site

$13 - $16.25/hr

Full-time

Re-posted 29 days ago

Job description

Essential Functions & Responsibilities

Guest Service & Experience

  • Serve as a professional representative of Brett/Robinson, demonstrating courtesy, tact, discretion, and hospitality in all interactions with guests, owners, employees, and community partners.
    • Greet guests and owners promptly and professionally at the Service Desk.
    • Perform guest check-in and check-out procedures in accordance with company standards.
    • Issue, track, and control room keys and access devices in compliance with key control procedures.
    • Provide accurate information regarding Brett/Robinson policies, services, and local area amenities.
    • Respond to guest questions, concerns, and requests, resolving routine issues and escalating complex matters to the Guest Care Manager as appropriate.

Reservations & Systems

  • Enter, update, and maintain reservation information accurately in all required systems.
    • Process new reservations, modifications, cancellations, and online bookings.
    • Maintain accurate records of Service Desk activities, guest interactions, and transactions.
    • Demonstrate proficiency in required software systems to support daily operations.

Financial & Administrative Responsibilities

  • Monitor Sundries/Shore Shoppe responsibilities. Process guest payments, present statements, and issue receipts accurately.
    • Maintain control of assigned cash drawer and comply with all cash handling and audit procedures.
    • Complete required reports, logs, and documentation accurately and within established timelines.
    • Perform all work with attention to detail, quality, and professionalism.

Safety & Compliance

  • Perform all duties in accordance with company safety standards and procedures.
    • Promptly report safety hazards, incidents, or guest concerns to the Guest Care Manager.
    • Follow all company policies, procedures, and service standards.
    • Perform other duties as assigned to support Guest Care and Rental Operations.

Working Conditions

  • Service Desk Agents must be available to work assigned schedules, including weekends, holidays, and varying shifts based on operational needs.
    • Hours of operation may vary by location and season.
    • Work environment may include exposure to heat, humidity, and inclement weather.
    • Uniforms and safety shoes are required and provided by Brett/Robinson. Uniforms must be clean, pressed, and appropriately fitted.
    • Conservative hairstyles, makeup, and jewelry are permitted.

Physical Requirements

  • Ability to stand and walk for extended periods during the workday.
    • Ability to lift and/or move up to 40 pounds occasionally.
    • Ability to see details at close range and use a computer, phone, and other office equipment.
    • Ability to work in a guest-facing environment for extended shifts.
    • Ability to respond quickly and effectively to emergency or time-sensitive situations.

The responsibilities listed are not exhaustive and may be modified or expanded based on organizational needs.

Acknowledgement

I affirm that I meet the minimum requirements for this position and am physically, intellectually, and emotionally capable of performing its essential functions. I understand that misrepresentation of preexisting physical or mental conditions may affect workers’ compensation benefits.

Print Name:

Effective Date of Transition:

New Salary with Transition:

Employee Signature:

Date:

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