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Service Desk Manager Jobs in Chelsea, AL (NOW HIRING)

Neumo

Help Desk Manager

Birmingham, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintains communication with customers through outages and service activity. Duties and Responsibilities: * Manage all Help Desk activity which includes responding to calls from end-user clients ...

PS Logistics

Service Desk Analyst

Birmingham, AL

$19.25 - $26.25/hr

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues ... They will also manage relationships with a variety of vendors to purchase needed hardware and ...

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues ... They will also manage relationships with a variety of vendors to purchase needed hardware and ...

Blo Homewood

Assistant Manager

Birmingham, AL · On-site

$13 - $18/hr

Manage the front desk: check-ins, check-outs, scheduling, and payments. * Keep appointments running on time and coordinate with stylists. * Assist with retail sales and promote add-on services.

Blo Blow Dry Bar

Assistant Manager

Homewood, AL · On-site

$13 - $18/hr

Manage the front desk: check-ins, check-outs, scheduling, and payments. * Keep appointments running on time and coordinate with stylists. * Assist with retail sales and promote add-on services.

PCH Hotels & Resorts

Front Desk Supervisor

Birmingham, AL · On-site

$16 - $20.50/hr

Operations Management: Oversee day-to-day front desk operations, ensuring smooth check-ins/check ... services, local attractions, and dining recommendations. * Safety & Security: Maintain guest ...

PCH, Inc.

Front Desk Supervisor

Vestavia Hills, AL · On-site

$17 - $22/hr

Operations Management: Oversee day-to-day front desk operations, ensuring smooth check-ins/check ... services, local attractions, and dining recommendations. * Safety & Security: Maintain guest ...

PCH Hotels & Resorts

Front Desk Supervisor

Birmingham, AL

$16 - $20.50/hr

Operations Management: Oversee day-to-day front desk operations, ensuring smooth check-ins/check ... services, local attractions, and dining recommendations. * Safety & Security: Maintain guest ...

PCH

Front Desk Supervisor

Birmingham, AL · On-site

$16 - $20.50/hr

Operations Management: Oversee day-to-day front desk operations, ensuring smooth check-ins/check ... services, local attractions, and dining recommendations. * Safety & Security: Maintain guest ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Chelsea, AL

Service Desk Manager information

See Chelsea, AL salary details

$33.1K

$85.7K

$142.4K

How much do service desk manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service desk manager in Chelsea, AL is $85,703.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $102,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What cities near Chelsea, AL are hiring for Service Desk Manager jobs?

Cities near Chelsea, AL with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Chelsea, AL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $85,703 per year, or $41.2 per hour.

Help Desk Manager

Neumo

Birmingham, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Job Summary:

Supports the Revenue Compliance BU to answer Help Desk calls, provide expert triage and manage resolution of customer service tickets.  Maintains communication with customers through outages and service activity.  

Duties and Responsibilities:

  • Manage all Help Desk activity which includes responding to calls from end-user clients, logging service calls, triaging the software issues and closing the tickets whenever possible.
  • Routing the tickets to the appropriate technical resource and maintaining communication with the customers and internal resources throughout the lifecycle of the service event.  
  • Reporting on metrics such as ASA,  Average Time to Respond,  Mean Time to Repair.
  • Manage escalations to managers and technical staff as necessary.  
  • Provide post-event reviews and analysis.  Maintain a knowledge database of service events and their respective solutions for future reference.  
  • Daily performance, staffing, and coaching for Tier 1 & Tier 2
  • Real-time management, coaching interventions, and workload balancing
  • First point of escalation for Tier 1 & Tier 2 agents
  • Partnering with BU SME on complex issues
  • Driving adherence to quality and process standards
  • Drives changes into their teams (improvements in process, systems; introduces new products and customer installations)
  • Performs agent observations, coaching, and interventions (Real-time for immediate impact; Weekly for trends)
  • Administratively oversees team, including attendance, schedule adherence
  • Perform other duties as assigned

Education and Experience:

  • Experience with contact center / help desk is required
  • Experience with tax and business license environment is desired
  • 5-10 Years of experience in Help Desk management is required.

Knowledge, Skills and Abilities:

  • Knowledge of contact center software and processes (e.g., Amazon Connect, Salesforce Service Cloud)
  • Ability to maintain professional and courteous communication with end-user customers

Work Environment:

  • Requires quiet, uninterrupted ability to speak on calls with clients and internal support teams. 

Physical Demands:

  • Must be able to remain in a stationary position for most of the day
  • Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
  • This position needs to occasionally move about inside the office
  • The person in this position frequently communicates via telephone

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.


Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.