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Service Desk Manager Jobs in Alabama (NOW HIRING)

Champion Auto Group

Desk manager / Automotive

Decatur, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

We are looking for an automotive desk manager who is energetic, passionate, highly motivated and ... track record of exceptional customer service, sales skills and training abilities. Job ...

Champion Auto Group

Desk manager / Automotive

Decatur, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

We are looking for an automotive desk manager who is energetic, passionate, highly motivated and ... track record of exceptional customer service, sales skills and training abilities. Job ...

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization ... Adheres to Change Management, Incident Management, and other processes and frameworks of ITIL.

CB&S Bank

Service Desk Analyst I

Russellville, AL

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization ... Adheres to Change Management, Incident Management, and other processes and frameworks of ITIL.

Summit 7 Careers

Summit 7 Service Desk Analyst

Huntsville, AL

$45K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Summit 7 Service Desk Analyst Position Type: Full-Time / Exempt Clearance: None Location ... Management of Exchange Online, SharePoint Online, Teams, OneDrive for Business, Cloud App Security ...

Summit 7 Systems

Summit 7 Service Desk Analyst

Huntsville, AL · On-site

$45K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Summit 7 Service Desk Analyst Position Type: Full-Time / Exempt Clearance: None Location ... Management of Exchange Online, SharePoint Online, Teams, OneDrive for Business, Cloud App Security ...

Crestline Hotels & Resorts

FRONT DESK AGENT

Tuscaloosa, AL · On-site

$13.25 - $16.75/hr

... for services or information, in accordance with standard policies and procedures. Potential career paths include: Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations ...

Hotel Spero

FRONT DESK AGENT

Tuscaloosa, AL · On-site

$13.25 - $16.75/hr

... for services or information, in accordance with standard policies and procedures. Potential career paths include: Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations ...

Blo Homewood

Assistant Manager

Birmingham, AL · On-site

$13 - $18/hr

Manage the front desk: check-ins, check-outs, scheduling, and payments. * Keep appointments running on time and coordinate with stylists. * Assist with retail sales and promote add-on services.

Blo Blow Dry Bar

Assistant Manager

Homewood, AL · On-site

$13 - $18/hr

Manage the front desk: check-ins, check-outs, scheduling, and payments. * Keep appointments running on time and coordinate with stylists. * Assist with retail sales and promote add-on services.

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Alabama

Service Desk Manager information

See Alabama salary details

$33.1K

$85.7K

$142.3K

How much do service desk manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service desk manager in Alabama is $85,670.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $102,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the most commonly searched types of Service Desk jobs in Alabama?

The most popular types of Service Desk jobs in Alabama are:

What are popular job titles related to Service Desk Manager jobs in Alabama?

For Service Desk Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Alabama look for?

The top searched job categories for Service Desk Manager jobs in Alabama are:

What cities in Alabama are hiring for Service Desk Manager jobs?

Cities in Alabama with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $85,670 per year, or $41.2 per hour.

Desk manager / Automotive

Champion Auto Group

Decatur, AL • On-site

Full-time

Medical, Dental, Vision, Life, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Sales Manager – Franchise Automotive Dealership

If you love to win and are fiercely competitive, then don’t let this amazing opportunity pass you by. We are looking for an automotive desk manager who is energetic, passionate, highly motivated and ready to guide an outstanding sales team to success. With sales volume on the rise, we need a leader with a proven track record of exceptional customer service, sales skills and training abilities.

Job Responsibilities

  • Qualified candidate must have a minimum of 3 years of experience in dealer management
  • Passionate about customer retention and CSI in Sales
  • Determine monthly and yearly forecasts in terms of unit sales, gross profit objectives, and departmental profits.
  • Work with each salesperson & manager to work on specific goals and objectives that are set and established.
  • Create a positive sales culture for the team & create a “team” atmosphere focusing on employee retention.
  • Conduct Sales meetings.
  • Maintain a balanced inventory in new and used sales.
  • Work with the marketing department to create the best overall strategy that can help the dealership meets it goals in sales.
  • Play an active role in the community

Requirements

  • Motivator
  • Professional appearance and attitude
  • Honesty
  • Integrity
  • Compassion
  • Leadership skills
  • Punctuality
  • Training skills

Education and/or Experience

Experience, education and prior sales training are a PLUS.

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

  • Health Insurance
  • Dental Insurance
  • Paid Vacation
  • Paid Holidays
  • Employee Discount Pricing on vehicles
  • Vision Insurance
  • Life Insurance
  • 5 day work week (closed on Sunday)

About Us

Champion Auto Group is proud to serve North Alabama, South Tennessee and the East Mississippi area for more than 40 years.

We are a family owned business since 1983 so we put Family Values first in everything we do.

We appreciate our customers and aim to make them customers for life! We also value community and support local business, vendors, suppliers and charitable organizations. We are proud of our Top rating from the Better Business Bureau and realize our employees are key to our success and if you share the same values, we welcome you to apply!