ZipRecruiter

Log In

1

Service Desk Manager Jobs in Alabama (NOW HIRING)

PS Logistics

Service Desk Analyst

Birmingham, AL

$19.25 - $26.25/hr

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues ... They will also manage relationships with a variety of vendors to purchase needed hardware and ...

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues ... They will also manage relationships with a variety of vendors to purchase needed hardware and ...

Summit 7 Systems

Service Desk Dispatcher

AL · On-site +1

$35K - $45K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Service Desk Dispatcher Position Type: Full-Time / Exempt Clearance: None Location: Shift 1: ... SLA & Queue Management: Monitoring queues to prevent tickets from aging and making sure Service ...

Benchmark

Front Desk Manager

Enterprise, AL · On-site

$45K - $55K/yr

The role of Front Desk Manager is to provide guest service, staff supervision and direction in ... accordance with the objectives set forth by the hotel in maintaining all aspects of the Front ...

Koniag, Inc.

Service Desk Support Specialist

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Service Desk Support specialist will operate within a state-of-the-art service desk environment ... Perform incident triage for AMC-managed applications and escalate as appropriate * Assist users ...

kgs

Service Desk Support Specialist

Huntsville, AL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Service Desk Support specialist will operate within a state-of-the-art service desk environment ... Perform incident triage for AMC-managed applications and escalate as appropriate * Assist users ...

kgs

Service Desk Support Specialist

Huntsville, AL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Service Desk Support specialist will operate within a state-of-the-art service desk environment ... Perform incident triage for AMC-managed applications and escalate as appropriate * Assist users ...

Summit 7 Systems

Service Desk Analyst

AL · On-site +1

$40K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Management of Exchange Online, SharePoint Online, Teams, OneDrive for Business, Cloud App Security ... Special preference for service desk/desk-side support. * CompTIA Security+ Certification

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization ... Adheres to Change Management, Incident Management, and other processes and frameworks of ITIL.

Champion Auto Group

Desk manager / Automotive

Decatur, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

We are looking for an automotive desk manager who is energetic, passionate, highly motivated and ... track record of exceptional customer service, sales skills and training abilities. Job ...

previous pagenext page

Showing results 21-40

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Alabama

Service Desk Manager information

See Alabama salary details

$33.1K

$85.7K

$142.3K

How much do service desk manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service desk manager in Alabama is $85,670.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $102,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the most commonly searched types of Service Desk jobs in Alabama?

The most popular types of Service Desk jobs in Alabama are:

What are popular job titles related to Service Desk Manager jobs in Alabama?

For Service Desk Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Alabama look for?

The top searched job categories for Service Desk Manager jobs in Alabama are:

What cities in Alabama are hiring for Service Desk Manager jobs?

Cities in Alabama with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $85,670 per year, or $41.2 per hour.

Help Desk / Service Desk Analyst III 4P/767

4P Consulting Inc.

Birmingham, AL

$19.25 - $26.25/hr

Contractor

Re-posted 13 hours ago

Job description

Position: Help Desk / Service Desk Analyst III

Location: 600 18th St N, Birmingham, AL 35203
Duration: 3 Years

Client: Southern Company Services

Job Summary

Southern Company Services is seeking a Help Desk / Service Desk Analyst III to provide frontline technical support and serve as the primary point of contact for IT incidents and service requests in a 24x7 Technology Service Desk environment. The ideal candidate will combine exceptional customer service with strong technical troubleshooting skills to resolve hardware, software, network, and application issues while ensuring a positive end-user experience.

Key Responsibilities

· Provide first-level technical support for hardware, software, network, and application issues.

· Respond to service requests and incidents via phone, email, and ticketing systems.

· Troubleshoot Windows, desktop, printer, network, and telecommunications issues.

· Document incidents, resolutions, and technical solutions accurately.

· Coordinate with Infrastructure, Application Support, and Workplace Support teams.

· Escalate complex issues and monitor incidents through resolution.

· Ensure compliance with IT policies, procedures, and SOX controls.

· Deliver exceptional customer service in a fast-paced support environment.

Required Qualifications

· Bachelor's degree in Information Technology, Computer Science, or related field preferred.

· 1–3 years of IT Help Desk or Service Desk experience.

· Strong knowledge of Windows operating systems, desktop hardware, networking (LAN/WAN), and Microsoft Office.

· Experience with IT ticketing systems (Remedy experience preferred).

· Excellent troubleshooting, communication, and customer service skills.

· Ability to prioritize multiple tasks and work independently.

Preferred Skills

Help Desk • Service Desk • Windows 10/11 • LAN/WAN • Active Directory • Microsoft Office • Remedy • IT Support • Desktop Support • Network Troubleshooting • Customer Service • Incident Management • Technical Support • Ticketing Systems