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It Problem Manager Jobs in Alabama (NOW HIRING)

Troy University

IT Facility Manager

Troy, AL · On-site

$89K - $109K/yr

Posting Details Position Information Posting Number SF2460P Position Title IT Facility Manager ... problem-solving skills 8. High energy level, adaptive and a strong team player with a good work ...

11:11 Systems

Enterprise Solutions Manager

Mobile, AL · On-site

... IT investments. • Based on this understanding provide technical and strategic direction from ... request, event, problem, and vendor management) • Develop highly productive customer ...

Amtis

IT Operations Manager

Birmingham, AL

£62K - £70K/yr

Oversee incident, problem and change management processes to ensure timely resolution and minimise ... Plan, prioritise and deliver IT operational initiatives and projects in line with the wider ...

Pacer Group

Financial Analyst 3 (IT)

Birmingham, AL · On-site

Job Title: Financial Analyst 3 (IT) Duration: 12 months Location: Birmingham, AL 35243 Hybrid ... Quality management and process improvement * Strong problem-solving and statistical analysis ...

360 IT Professionals

Project Manager

Montgomery, AL

Establishes and implements project management processes and methodologies for the IT community to ... Excellent analytical, problem solving and organizational skills * Organization, communication ...

Pacer Group

Content Developer 2 (IT)

Birmingham, AL · On-site

$37/hr

Shows accountability and sound judgment in managing responsibilities independently. * Brings a positive, inquisitive, and problem-solving approach to daily work. * Takes initiative and personal ...

Indigo IT

Service Desk Lead

Huntsville, AL

$40K - $80K/yr

Oversee incident management, request fulfillment, escalation, and problem resolution processes ... At Indigo IT, we offer an expansive benefits package for our employees, which includes: Medical ...

Indigo IT

Service Desk Lead

Huntsville, AL

$40K - $80K/yr

Oversee incident management, request fulfillment, escalation, and problem resolution processes ... At Indigo IT, we offer an expansive benefits package for our employees, which includes: Medical ...

Kanak Elite Services Inc

ServiceNow Developer

Montgomery, AL · On-site

$53.50 - $73.50/hr

Incident, Problem, Change, Release, Service Catalog, CMDB, Knowledge Management, Event Monitoring ... IT modernization projects. • Experience with ServiceNow development, upgrades and maintaining ...

TeamLogic IT

Lead Generation Sales Associate

Decatur, AL · On-site

$36K - $45K/yr

People First Culture Company Overview If you have a background and skillset for IT and a determined ... Efficiently manage prospect pipeline to produce maximum results * Create and perform various ...

Kanak Elite Services Inc

ServiceNow Developer

Montgomery, AL · On-site

$53.50 - $73.50/hr

Must have 5-7 years Incident and problem change, knowledge management, and configuration management. Experience in using flow designer and service catalog. BA in Computer Science or IT. Nice to Have:

Indigo IT LLC

Service Desk Lead

Huntsville, AL · On-site

$40K - $80K/yr

Oversee incident management, request fulfillment, escalation, and problem resolution processes ... At Indigo IT, we offer an expansive benefits package for our employees, which includes: Medical ...

Upper Crust Food Service

Area Manager

Tuscaloosa, AL · On-site

That problem is a lack of consistency and professionalism in the kitchen. With a focus on great ... It's a relationship job. WHAT YOU'LL DO • Lead a team of chefs, frontline staff, and support ...

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Showing results 1-20

All JobsIt Problem Manager JobsIt Problem Manager Jobs in Alabama

It Problem Manager information

See Alabama salary details

$18.1K

$67.7K

$125.1K

How much do it problem manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for it problem manager in Alabama is $67,724.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $81,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Alabama as of June 2026, with employment types broken down into 66% Full Time, 32% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $67,724 per year, or $32.6 per hour.
IT Facility Manager

IT Facility Manager

Troy University

Troy, AL • On-site

$89K - $109K/yr

Full-time

Posted 14 days ago

Troy University rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

65th of 536 rated colleges and universities

Job description

Posting Details
Position Information
Posting Number
SF2460P
Position Title
IT Facility Manager
Position Type
Professional/Salaried
Department
Information Technology - Troy
Division
Finance and Administration
Campus
Troy Online
Work Status
Full-Time (FT)
Temporary
No
Location
Troy - T01
Job Summary
The IT Facility Manager position in Information Technology is responsible for maintaining and servicing the IT facility including, but not limited to the primary building, annex, John Lewis Hall datacenter, and IT datacenter. This includes routine maintenance of systems including: Fire alarm, fire suppression system, security alarm system, fob access system, CCTV, generator, transfer switch, UPS, etc. This position requires organization to ensure systems are maintained, inspected, and services in an appropriate time frame to ensure operations of the IT department continue without interruption. This position needs to report updates and issues to key personnel to make sure they are aware of the status of systems and make sure they are aware of issues and ensuring they are resolved in a timely manner. The IT Facility Manager is responsible for handling all work orders for the facilities and escorting Physical Plant through secure areas. This position is also responsible for maintaining tape back ups for critical systems ensuring back ups are pulled, logged, and stored appropriately. Other duties as assigned.
Minimum Qualifications
1. Bachelor's degree in a related field OR a minimum of two years of experience working within an Information Technology support area.
2. Skill in both time management and project management
3. Ability to manage multiple tasks and prioritize those tasks effectively
4. Ability to make recommendations, overseeing, establishing and implementing various educational technologies, as well as acting on University directives
5. Ability to provide basic IT support to end users
Preferred Qualifications
1. Minimum of two years experience as a facility manager or related field, or equivalent education
2. Extensive experience planning, facilitating, eliciting, documenting functional and technical requirements
3. Ability to manage multiple, concurrent projects, activities and tasks under time constraints
4. Ability to effectively interface with staff at all levels
5. Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment
6. Excellent facilitation and organizational skills
7. Strong critical/analytical thinking and problem-solving skills
8. High energy level, adaptive and a strong team player with a good work ethic
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?
Driving may be necessary but is not a primary responsibility
Work Hours
Monday through Friday; 8:00 AM-5:00 PM
Additional hours as needed.
List any hazardous conditions or physical demands required by this position
NA
Does this position have supervisory responsibility?
No
Posting Date
01/30/2026
Closing Date
Open Until Filled
Yes
Special Instructions to Applicants
Quick Link
https://www.troyuniversityjobs.com/postings/46544

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