Service Desk Operations Manager Jobs in Pulaski, VA

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Position Summary:
The Operations Manager is responsible for overseeing the daily manufacturing production operations and maintenance activities at a plant. This role ensures that production processes run smoothly, equipment is maintained in optimal working condition, and operational efficiency is maximized. The manager will lead teams across production and maintenance, troubleshoot operational challenges, and implement strategies for continuous improvement. Ensuring compliance with safety and quality standards, this position plays a critical role in achieving plant production targets while minimizing downtime.
Essential Duties and Responsibilities:
• Manage Production Operations: Oversee daily manufacturing operations to ensure production targets are met in terms of quality, volume, and timelines. Collaborate with production supervisors to optimize workflows, allocate resources effectively, and ensure efficient use of machinery and labor.
• Maintenance Leadership: Lead the maintenance team in planning and performing preventive and corrective maintenance. Ensure all equipment is in good working condition to avoid production delays or shutdowns.
• Operational Efficiency: Analyze and optimize production processes, identifying opportunities to increase efficiency, reduce waste, and minimize downtime. Collaborate with cross-functional teams to enhance production quality and throughput.
• Safety and Compliance: Ensure that both production and maintenance operations adhere to all safety regulations and environmental standards. Lead safety initiatives and drive compliance with OSHA and industry regulations.
• Budget and Cost Management: Develop and manage budgets for both production and maintenance, including capital expenditures, labor, and parts. Identify cost-saving initiatives that align with production and maintenance goals.
• Team Leadership: Supervise, train, and develop production and maintenance teams. Foster a culture of collaboration between operations and maintenance to ensure smooth plant operations.
• Troubleshooting and Problem Solving: Provide hands-on leadership in resolving production bottlenecks and equipment failures. Collaborate with engineering and quality teams to implement long-term solutions for recurring issues.
• Vendor and Contractor Coordination: Partner with procurement team(s) to manage relationships with external service providers for maintenance and production needs, ensuring timely support for both operations.
• Continuous Improvement: Collaborate with Operations Excellence team(s) to identify opportunities for operational improvements in both production and maintenance. Leverage Lean Manufacturing, Six Sigma, and other methodologies to drive continuous improvement in production efficiency and equipment reliability.
• Project Management: Lead projects related to production upgrades, new equipment installation, and plant expansion. Ensure that project timelines, budgets, and quality standards are met.
• Reporting and Documentation: Maintain detailed records of production metrics, downtime, maintenance activities, and key performance indicators (KPIs). Report regularly to senior management on operational and maintenance performance.
Qualifications:
• Education: Bachelor's degree in Industrial Engineering, Mechanical Engineering, Operations Management, or a related field. Equivalent experience will be considered.
• Experience:
• 7+ years of experience in operations management and maintenance within a manufacturing environment.
• Proven leadership in managing both production teams and maintenance teams, with a focus on optimizing production and minimizing downtime.
• Technical Skills:
• Strong understanding of production operations, equipment maintenance, and plant systems. Thermoforming experience is preferred.
• Proficiency in Computerized Maintenance Management Systems (CMMS) and Enterprise Resource Planning (ERP) systems.
• Experience with continuous improvement tools like Lean Manufacturing, Six Sigma, or similar methodologies.
• Leadership Skills:
• Demonstrated ability to lead cross-functional teams, particularly in production and maintenance.
• Strong communication skills with the ability to engage and motivate teams at all levels.
• Problem-Solving: Proven track record in resolving complex production and maintenance challenges. Strong analytical abilities to identify inefficiencies and implement corrective actions.
• Certifications: Certifications such as Lean Six Sigma, CMRP (Certified Maintenance & Reliability preferred
• Other: Flexibility to manage a dynamic, fast-paced production environment with the ability to work outside standard hours when necessary.
Working Conditions: This position operates within a manufacturing plant and office environment. The role involves interactions with employees, managers, and external stakeholders.
CVG IS AN EQUAL OPPORTUNITY EMPLOYER
Commercial Vehicle Group, Inc (CVG) is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.
Visa Sponsorship
At this time, we are not providing sponsorship for this role. Applicants must be authorized to work in the country of the job posting location on a full-time basis.
No Unauthorized Referrals from Recruiters & Vendors
Please note that Commercial Vehicle Group, Inc (CVG) and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to CVG will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before any resume or offer is received.
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Commercial Vehicle Group (CVG) makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by CVG. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact CVG through CVG's website to verify the authenticity of any employment opportunities.