Service Desk Operations Manager Jobs in Memphis, TN

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Driver Front Desk Operations in Memphis, TN, you will serve and safeguard clients in a range of industries such as Healthcare, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As a Front Desk Security Professional in a healthcare location, you will welcome visitors, manage access, monitor entry activity, and provide exceptional customer service and communication. You will help create a professional, secure environment while supporting day-to-day operations with integrity and teamwork. This driving position requires a valid driver's license in accordance with Allied Universal driver policy requirements. Join an agile, reliable, innovative team with a caring culture that puts people first.

Position Type: Part Time

Pay Rate: $17.65 / Hour

Job Schedule:

What You'll Do:

• Provide customer service to patients, visitors, staff, and vendors by carrying out site-specific security-related procedures, access protocols, and emergency response activities as appropriate.
• Greet and screen visitors at the front desk, verify identification and appointments, issue visitor credentials, and direct individuals to the appropriate department or waiting area.
• Monitor access to the healthcare location, maintain visitor and contractor logs, and report unauthorized access concerns or unusual activity according to site-specific policies.
• Respond to incidents, visitor concerns, and critical situations in a calm, professional, problem-solving manner, contacting appropriate personnel and/or emergency services when needed.
• Support a professional and welcoming front-desk environment while helping to deter unauthorized entry and protecting confidential patient and facility information.

Minimum Requirements:

• A valid driver's license is required in accordance with Allied Universal driver policy requirements.
• Comfortable using a computer or tablet is preferred.
• Ability to lift more than 20 pounds is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.