Service Desk Lead
Alexandria, VA · On-site
Direct daily Service Desk operations and ensure SLAs are achieved. * Manage incident, problem, and request fulfillment using ServiceNow. * Supervise technical personnel: scheduling, training ...
Service Desk Lead
Alexandria, VA · On-site
Direct daily Service Desk operations and ensure SLAs are achieved. * Manage incident, problem, and request fulfillment using ServiceNow. * Supervise technical personnel: scheduling, training ...
Service Desk Analyst
Atlanta, GA · On-site
$19.75 - $27/hr
The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible ...
Service Desk Analyst
Atlanta, GA · On-site
$19.75 - $27/hr
The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible ...
IT focuses on service excellence, operational resiliency, and continuous improvement-ensuring ... The Manager oversees Service Desk technicians, supervises daily operations, manages escalations ...
IT focuses on service excellence, operational resiliency, and continuous improvement-ensuring ... The Manager oversees Service Desk technicians, supervises daily operations, manages escalations ...
IT Service Desk Supervisor
Akron, OH · On-site
The Service Desk Supervisor will oversee the daily operations of the IT Service Desk team, ensuring ... Provide insights and recommendations to the Senior Service Desk Manager. Leadership Development
IT Service Desk Supervisor
Akron, OH · On-site
The Service Desk Supervisor will oversee the daily operations of the IT Service Desk team, ensuring ... Provide insights and recommendations to the Senior Service Desk Manager. Leadership Development
Service Desk Associate
Indianapolis, IN · On-site
... desk ... managing daily operations, and promoting NIFS programs and services. This part-time, hourly ...
Service Desk Associate
Indianapolis, IN · On-site
... desk ... managing daily operations, and promoting NIFS programs and services. This part-time, hourly ...
Service Desk Manager
Chicago, IL · Hybrid
$100K - $125K/yr
The Role The Service Desk Manager will manage a team of Service Desk Analysts and IT support ... This role will oversee IT support operations, ensuring high-quality service delivery and continuous ...
Service Desk Manager
Chicago, IL · Hybrid
$100K - $125K/yr
The Role The Service Desk Manager will manage a team of Service Desk Analysts and IT support ... This role will oversee IT support operations, ensuring high-quality service delivery and continuous ...
Management & Service Desk Operations * Transform service desk teams across US operations and El Salvador call center into high-performing, customer-focused groups * Establish clear accountability ...
Management & Service Desk Operations * Transform service desk teams across US operations and El Salvador call center into high-performing, customer-focused groups * Establish clear accountability ...
Service Desk Manager
Vallejo, CA · On-site
Team Leadership & Service Desk Operations * Lead, manage, coach, and mentor a team of 5 consisting of service desk personnel and System Administrators to ensure the timely, effective resolution of ...
Service Desk Manager
Vallejo, CA · On-site
Team Leadership & Service Desk Operations * Lead, manage, coach, and mentor a team of 5 consisting of service desk personnel and System Administrators to ensure the timely, effective resolution of ...
Global Service Desk Manager
Butler, OH · On-site
This role involves managing day-to-day operations, monitoring service levels, and implementing strategies to improve the overall efficiency of the service desk. The manager will oversee incidents and ...
New
Global Service Desk Manager
Butler, OH · On-site
This role involves managing day-to-day operations, monitoring service levels, and implementing strategies to improve the overall efficiency of the service desk. The manager will oversee incidents and ...
New
Summary The Service Desk Manager leads end-user support operations in a fast-paced environment where responsiveness, SLA performance, and service quality are critical to the business. This role is ...
Summary The Service Desk Manager leads end-user support operations in a fast-paced environment where responsiveness, SLA performance, and service quality are critical to the business. This role is ...
Summary The Service Desk Manager leads end-user support operations in a fast-paced environment where responsiveness, SLA performance, and service quality are critical to the business. This role is ...
Summary The Service Desk Manager leads end-user support operations in a fast-paced environment where responsiveness, SLA performance, and service quality are critical to the business. This role is ...
Senior Service Desk Manager (Enterprise IT Services)
Manhattan, NY · On-site
$180K - $195K/yr
Operational Excellence * Oversee day-to-day service desk operations, ensuring SLA and KPI targets ... Manage third-party vendors and outsourced service providers. Maintain asset inventory of both ...
Senior Service Desk Manager (Enterprise IT Services)
Manhattan, NY · On-site
$180K - $195K/yr
Operational Excellence * Oversee day-to-day service desk operations, ensuring SLA and KPI targets ... Manage third-party vendors and outsourced service providers. Maintain asset inventory of both ...
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Senior Manager Service Desk
Burlingame, CA · On-site
$70 - $75/hr
Lead daily service desk operations, including assigning and prioritizing tickets, managing workload distribution, and ensuring timely resolution. Provide guidance, coaching, and oversight to service ...
Veteran-friendly
Urgent
Quick apply
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Senior Manager Service Desk
Burlingame, CA · On-site
$70 - $75/hr
Lead daily service desk operations, including assigning and prioritizing tickets, managing workload distribution, and ensuring timely resolution. Provide guidance, coaching, and oversight to service ...
Veteran-friendly
Urgent
... Managed Services Provider environment. This role leads by example by actively working tickets at ... Service Desk Operations and Leadership - Own daily service desk performance including ticket flow ...
... Managed Services Provider environment. This role leads by example by actively working tickets at ... Service Desk Operations and Leadership - Own daily service desk performance including ticket flow ...
SME Service Desk Analyst (Tier 1)
Alexandria, VA · On-site
$22 - $30/hr
Experience supporting Tier 2/3 service desk operations and resolving complex technical issues. * Experience with ticketing systems (e.g., ServiceNow, Jira Service Management, or similar)
SME Service Desk Analyst (Tier 1)
Alexandria, VA · On-site
$22 - $30/hr
Experience supporting Tier 2/3 service desk operations and resolving complex technical issues. * Experience with ticketing systems (e.g., ServiceNow, Jira Service Management, or similar)
SME Service Desk Analyst (Tier 1)
$22 - $30/hr
Experience supporting Tier 2/3 service desk operations and resolving complex technical issues. * Experience with ticketing systems (e.g., ServiceNow, Jira Service Management, or similar)
SME Service Desk Analyst (Tier 1)
$22 - $30/hr
Experience supporting Tier 2/3 service desk operations and resolving complex technical issues. * Experience with ticketing systems (e.g., ServiceNow, Jira Service Management, or similar)
Service Desk Integration Liaison Estimated Duration: 07/01/2026 - 06/30/2027 Onsite Candidate must ... operational readiness materials. * Understanding of escalation management, incident management, and ...
Service Desk Integration Liaison Estimated Duration: 07/01/2026 - 06/30/2027 Onsite Candidate must ... operational readiness materials. * Understanding of escalation management, incident management, and ...
... and service agency that manages procurement citywide, from planning and release of agency ... The Service Desk unit is part of the central services group at MOCS. The team is both responsible ...
... and service agency that manages procurement citywide, from planning and release of agency ... The Service Desk unit is part of the central services group at MOCS. The team is both responsible ...
IT Service Desk Manager (Reporting & SLA Management)
Raleigh, NC · Remote
$55K - $60K/yr
Service Desk Reporting & SLA Manager Service Performance | SLA Governance | Operational Accountability Position Summary The Service Desk Reporting & SLA Manager is responsible for overseeing service ...
Quick apply
IT Service Desk Manager (Reporting & SLA Management)
Raleigh, NC · Remote
$55K - $60K/yr
Service Desk Reporting & SLA Manager Service Performance | SLA Governance | Operational Accountability Position Summary The Service Desk Reporting & SLA Manager is responsible for overseeing service ...
Service Desk Supervisor (Helpdesk Supervisor)
Southlake, TX · On-site +1
$70K - $85K/yr
Core Responsibilities Service Desk Operations and Leadership * Own daily service desk performance ... Manage escalated tickets with urgency, professionalism, and clear communication. * Communicate ...
Service Desk Supervisor (Helpdesk Supervisor)
Southlake, TX · On-site +1
$70K - $85K/yr
Core Responsibilities Service Desk Operations and Leadership * Own daily service desk performance ... Manage escalated tickets with urgency, professionalism, and clear communication. * Communicate ...
Service Desk Operations Manager information
See salary details
$36.5K - $47.5K
6% of jobs
$47.5K - $58.4K
6% of jobs
$58.4K - $69.4K
9% of jobs
$71.5K is the 25th percentile. Wages below this are outliers.
$69.4K - $80.3K
19% of jobs
The median wage is $87.4K / yr.
$80.3K - $91.3K
15% of jobs
$91.3K - $102.2K
12% of jobs
$108.5K is the 75th percentile. Wages above this are outliers.
$102.2K - $113.2K
14% of jobs
$113.2K - $124.1K
5% of jobs
$124.1K - $135.1K
5% of jobs
$135.1K - $146K
5% of jobs
$146K - $157K
3% of jobs
$36.5K
$94.5K
$157K
How much do service desk operations manager jobs pay per year?
As of Jun 4, 2026, the average yearly pay for service desk operations manager in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.
What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?
| Aspect | Service Desk Operations Manager | Service Desk Supervisor |
|---|---|---|
| Responsibilities | Oversees multiple service desk teams, manages strategic planning, and ensures service quality | Supervises daily operations, manages team members, and handles escalations |
| Required Credentials | ITIL certification, relevant IT experience, leadership skills | ITIL knowledge, technical support experience, team management skills |
| Work Environment | Strategic, managerial setting, often in larger organizations | Operational, team-focused environment, often in help desk or support centers |
| Industry Usage | Common in IT service management, large enterprises | Common in IT support teams, smaller organizations |
The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.
More about Service Desk Operations Manager jobs
What cities are hiring for Service Desk Operations Manager jobs? Cities with the most Service Desk Operations Manager job openings:
What states have the most Service Desk Operations Manager jobs? States with the most job openings for Service Desk Operations Manager jobs include:
What job categories do people searching Service Desk Operations Manager jobs look for? The top searched job categories for Service Desk Operations Manager jobs are:
Full-time
Posted yesterday
Job description
Location: Alexandria, VA
Clearance: Secret
Overview
The Service Desk Lead oversees Tier I and Tier II operations, ensuring prompt, effective support to end users. This role supervises Service Desk staff, manages workload and training, and ensures incident and service request resolution through ITIL-based practices.
Responsibilities
- Direct daily Service Desk operations and ensure SLAs are achieved.
- Manage incident, problem, and request fulfillment using ServiceNow.
- Supervise technical personnel: scheduling, training, coaching, performance management.
- Maintain/update knowledge bases and SOPs.
- Conduct customer satisfaction reporting.
Minimum Requirements
- Bachelor’s degree in computer science, information systems, information technology, or business.
- 9+ years helpdesk/desktop support.
- 3+ years managing technical staff.
- 2+ years ServiceNow and Microsoft 365 in production.
- Tier II Service Desk Equivalent certification.
- Active Secret clearance.
Tools & Platforms
ServiceNow ITSM, Microsoft 365 (Teams, Exchange, SharePoint), Intune/SCCM, Active Directory/Azure AD, remote support tools, VoIP/softphones.
Core Competencies
Customer service orientation, incident/problem management, technical team leadership, ITIL-based process improvement, collaboration expertise.