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Service Desk Operations Manager Jobs in Nebraska

Paradigminfotech

Service Desk / Help Desk Analyst

Omaha, NE

$19.50 - $26.75/hr

Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery. JOB DETAILS: Position: Service Desk / Help Desk Analyst ...

Genesis Health Clubs

Operations Manager

Lincoln, NE · On-site

$3.2K - $4.0K/mo

Paid time off This position will be responsible for the day-to-day operations of the Front Desk ... service. Duties and Responsibilities: * Manage club follow ups to ensure members are not past due ...

HHM Hotels

Operations Manager

Omaha, NE

$55K - $62K/yr

Operations Manager Manage front of the house operations including but not limited to: complimentary ... service and sustainability standards. Your Growth Path Front Desk Supervisor - Front Office Manager ...

Genesis Health Clubs

Operations Manager

Lincoln, NE · On-site

$3.2K - $4.0K/mo

... service. Duties and Responsibilities: * Manage club follow ups to ensure members are not past due ... Executes procedures as outlined by front desk and kids club manuals * Assist Club Manager with all ...

Courtyard by Marriott

Front Desk Supervisor

Lincoln, NE · On-site

$15.50 - $17/hr

GUEST SERVICE * Maintains guest service as the driving philosophy of the hotel * Personally ... Acts as manager on duty for hotel and manages front desk operations * Ensures front desk staff is ...

Holiday Inn Express York

Front Desk Agent

York, NE

$17/hr

Maintain accurate records and ensure smooth front desk operations * Work closely with housekeeping and management to ensure guest satisfaction What We're Looking For: * Strong customer service and ...

Holiday Inn Express York

Front Desk Agent

York, NE

$17/hr

Maintain accurate records and ensure smooth front desk operations * Work closely with housekeeping and management to ensure guest satisfaction What We're Looking For: * Strong customer service and ...

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All JobsService Desk Operations JobsService Desk Operations Manager JobsService Desk Operations Manager Jobs in Nebraska

Service Desk Operations Manager information

See Nebraska salary details

$34.8K

$90.1K

$149.7K

How much do service desk operations manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for service desk operations manager in Nebraska is $90,119.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,700.00 and $107,300.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

What does a service desk manager do?

A service desk manager oversees the support team responsible for resolving IT issues and providing technical assistance to users. They coordinate workflows, ensure service quality, manage incident escalation, and often use IT service management tools like ITIL frameworks. Strong communication, leadership skills, and technical knowledge are essential for this role.

What does a service operations manager do?

A Service Desk Operations Manager oversees the daily functions of the service desk team, ensuring efficient incident resolution, customer satisfaction, and adherence to service level agreements. They coordinate staff, implement processes, and utilize tools like ticketing systems to maintain service quality and improve operational performance.

What makes a good service desk manager?

A good service desk manager possesses strong leadership, communication, and problem-solving skills to oversee support teams effectively. They should have a solid understanding of IT service management frameworks like ITIL, be able to handle escalations efficiently, and prioritize customer satisfaction while managing resources and performance metrics.

Is operations manager a high position?

An operations manager is typically considered a mid- to senior-level management role responsible for overseeing daily business activities, implementing policies, and improving efficiency. The position's seniority can vary depending on the organization, but it generally holds significant responsibility within a company's hierarchy.
What are popular job titles related to Service Desk Operations Manager jobs in Nebraska? For Service Desk Operations Manager jobs in Nebraska, the most frequently searched job titles are:
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Service Desk Operations Manager jobs near you
Technical Services Specialist II or III

Technical Services Specialist II or III

Doane University

Crete, NE • On-site

$45K - $50K/yr

Full-time

Medical, Retirement, PTO

Re-posted 19 days ago

Job description

Position Details
Position Information
Position Title
Technical Services Specialist II or III
Job Type
Full Time - 12 months
Division
Technology Services
Department
Service Center
Job Location
Crete, NE (68333)
Position Summary
Are you passionate about technology and dedicated to helping others succeed? At Doane University, we believe technology is a service, not just a system. We are looking for a Technical Services Specialist who views every ticket as an opportunity to empower a person, rather than just a task to mark complete. If you love solving problems, sharing your tech expertise, and delivering exceptional customer care, we want you on our team.
We are looking for a Technical Services Specialist (Level II or Level III) located on our Crete campus. In this role, you'll be at the forefront of our Service Center, supporting the technology needs of students, faculty, staff, and external partners while coordinating the setup and operation of technology resources across the university.
Serving as a key point of contact for technology support requests, event technology coordination, and service desk operations, level II or III Specialists ensure requests and incidents are properly diagnosed, documented, resolved, or escalated while delivering excellent customer service. Support is provided through multiple channels, including in-person assistance, digital systems, and automated services. This position works collaboratively with departments across campus, coordinates resources for internal and external events, and may supervise and mentor student customer service representatives.
The Technical Services Specialist II role serves as a development position, building technical and service management expertise with increasing independence.
Level II job description
The Technical Services Specialist III role functions with greater leadership responsibilities, including project coordination, mentoring staff, and contributing to service improvement initiatives.
Level III job description
Doane University actively works to create and sustain a welcoming learning community for all members to fulfill their potential, feel valued, and make meaningful contributions to the university. Doane University is an equal-opportunity employer and seeks candidates who reflect the diversity of our society. In accordance with USCIS regulations, successful applicants must be legally able to accept work in the United States. Doane is unable to sponsor applicants for work visas.
FLSA
Salaried (Exempt)
Salary
Salary for this position ranges from $45,000 to $50,000 based on level (II or III), skills, and experience.
Minimum Required Qualifications
Level II:
  • Associate degree in customer service, information technology, or a related field. Equivalent combinations of education, work experience, or military experience may be considered.
  • One (1) year of experience providing customer support, service desk operations, or technical support in a professional environment.

Level III:
  • Associate degree in customer service, information technology, or a related field. Equivalent combinations of education, work experience, or military experience may be considered.
  • A minimum of two (2) years of progressive experience in technical support, service desk operations, or IT service delivery.
  • Ability to demonstrate leadership capabilities, mentoring experience, and the capacity to manage projects or operational improvements.

Preferred Qualifications
Level II:
Experience supporting IT services, event technology, or higher education environments
Level III:
Bachelors degree
The following certifications:
  • ITIL certification
  • ServiceNow Certification
  • AVIXA Certified Technology Specialist (CTS)
  • Customer service or service management certifications
  • Other audio/visual or technology support related certifications

Required Licenses/Certifications
Preferred Licenses/Certifications
Physical/Environmental/Working Conditions
Working Conditions
The role primarily reports to the Crete campus but may require travel to the Lincoln and Omaha campuses as needed to support services, projects, maintenance, or emergencies. Work is generally during normal business hours, but may include occasional evenings, weekends, or other non-traditional hours to support events or respond to urgent service needs. Daily student desk support may also occur outside of standard working hours.
Travel Required
No
Physical Requirements
Medium work
Outdoor Exposure
Primarily exposed to indoor elements
Background Check Required
Yes
Posting Detail Information
Posting Number
STF167
Desired Start Date
Position End Date (if temporary)
Open Date
03/04/2026
Review Start Date
Close Date
Open Until Filled
Yes
Special Instructions to Applicant
Doane offers a comprehensive benefits package that supports you professionally and personally, including paid time off, health and retirement benefits, professional development opportunities, and free undergraduate and discounted graduate tuition. Visit our benefits page to learn more.
Quick Link for Direct Access to Posting
https://doane.peopleadmin.com/postings/2488

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