Guest Service Desk Clerk
$13.75 - $17/hr
Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
$13.75 - $17/hr
Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Salon & Spa Front Desk Specialist
Pewaukee, WI · On-site
$20 - $21.36/hr
Description Coordinate front desk operations and provide client services support for WCTC's Style ... Manage front desk operations for WCTC's Style and Class Salon. Greet clients, answer phone calls ...
Salon & Spa Front Desk Specialist
Pewaukee, WI · On-site
$20 - $21.36/hr
Description Coordinate front desk operations and provide client services support for WCTC's Style ... Manage front desk operations for WCTC's Style and Class Salon. Greet clients, answer phone calls ...
Guest Service Desk Clerk
$13.75 - $16.75/hr
Guest Services Manager Availablity Needed to be Considered: 4p-8p weekdays and Sunday External What ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
$13.75 - $16.75/hr
Guest Services Manager Availablity Needed to be Considered: 4p-8p weekdays and Sunday External What ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
$13.75 - $16.75/hr
Guest Services Manager Availablity Needed to be Considered: 4p-8p weekdays and Sunday External What ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
$13.75 - $16.75/hr
Guest Services Manager Availablity Needed to be Considered: 4p-8p weekdays and Sunday External What ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
$13.25 - $16.25/hr
Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
$13.25 - $16.25/hr
Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
$13.75 - $16.75/hr
Guest Services Manager Availablity Needed to be Considered: 4p-8p weekdays and Sunday What You'll ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
$13.75 - $16.75/hr
Guest Services Manager Availablity Needed to be Considered: 4p-8p weekdays and Sunday What You'll ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
Fond Du Lac, WI · On-site
$13.75 - $17/hr
Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
Fond Du Lac, WI · On-site
$13.75 - $17/hr
Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
Fond Du Lac, WI · On-site
$13.75 - $17/hr
Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
Fond Du Lac, WI · On-site
$13.75 - $17/hr
Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
$13.75 - $17/hr
Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
$13.75 - $17/hr
Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
Fond Du Lac, WI · On-site
$13.75 - $17/hr
Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
Fond Du Lac, WI · On-site
$13.75 - $17/hr
Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
Green Bay, WI · On-site
$13.50 - $16.75/hr
Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
Green Bay, WI · On-site
$13.50 - $16.75/hr
Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
Baraboo, WI · On-site
$13.25 - $16.25/hr
Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
Baraboo, WI · On-site
$13.25 - $16.25/hr
Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
Baraboo, WI · On-site
$13.25 - $16.25/hr
Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
Baraboo, WI · On-site
$13.25 - $16.25/hr
Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
Kenosha, WI · On-site
$13.75 - $16.75/hr
Guest Services Manager Availablity Needed to be Considered: 4p-8p weekdays and Sunday External What ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
Kenosha, WI · On-site
$13.75 - $16.75/hr
Guest Services Manager Availablity Needed to be Considered: 4p-8p weekdays and Sunday External What ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
$13.75 - $17/hr
Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
$13.75 - $17/hr
Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
Baraboo, WI · On-site
$13.25 - $16.25/hr
Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Guest Service Desk Clerk
Baraboo, WI · On-site
$13.25 - $16.25/hr
Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods ... Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media ...
Network Operator
$35 - $40/hr
... service management system. Operational Support and Escalation • Act as an escalation point for ... service desk, help desk, or operational support environment preferred. • Experience ...
New
Network Operator
$35 - $40/hr
... service management system. Operational Support and Escalation • Act as an escalation point for ... service desk, help desk, or operational support environment preferred. • Experience ...
New
... service management system. Operational Support and Escalation • Act as an escalation point for ... service desk, help desk, or operational support environment preferred. • Experience ...
New
... service management system. Operational Support and Escalation • Act as an escalation point for ... service desk, help desk, or operational support environment preferred. • Experience ...
New
Service Desk Analyst I
Milwaukee, WI · On-site
$21.25 - $28.75/hr
Follow the Information Technology Infrastructure Library (ITIL) framework for incident management ... service desk. * Assist with special projects and perform other duties as assigned to support ...
Service Desk Analyst I
Milwaukee, WI · On-site
$21.25 - $28.75/hr
Follow the Information Technology Infrastructure Library (ITIL) framework for incident management ... service desk. * Assist with special projects and perform other duties as assigned to support ...
IT Service Desk Specialist
Madison, WI · On-site
Escalation Management * Escalate complex issues swiftly when necessary, ensuring that unresolved ... Local Service Desk Contact * Act as the primary local contact for the Service Desk within the ...
Quick apply
IT Service Desk Specialist
Madison, WI · On-site
Escalation Management * Escalate complex issues swiftly when necessary, ensuring that unresolved ... Local Service Desk Contact * Act as the primary local contact for the Service Desk within the ...
Service Desk Operations Manager information
See Wisconsin salary details
$36.8K - $47.9K
6% of jobs
$47.9K - $59K
6% of jobs
$59K - $70K
9% of jobs
$72.2K is the 25th percentile. Wages below this are outliers.
$70K - $81.1K
19% of jobs
The median wage is $88.2K / yr.
$81.1K - $92.1K
15% of jobs
$92.1K - $103.2K
12% of jobs
$109.6K is the 75th percentile. Wages above this are outliers.
$103.2K - $114.2K
14% of jobs
$114.2K - $125.3K
5% of jobs
$125.3K - $136.4K
5% of jobs
$136.4K - $147.4K
5% of jobs
$147.4K - $158.5K
3% of jobs
$36.8K
$95.4K
$158.5K
How much do service desk operations manager jobs pay per year?
As of Jul 30, 2026, the average yearly pay for service desk operations manager in Wisconsin is $95,403.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,700.00 and $113,600.00 per year, depending on experience, location, and employer.
What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?
| Aspect | Service Desk Operations Manager | Service Desk Supervisor |
|---|---|---|
| Responsibilities | Oversees multiple service desk teams, manages strategic planning, and ensures service quality | Supervises daily operations, manages team members, and handles escalations |
| Required Credentials | ITIL certification, relevant IT experience, leadership skills | ITIL knowledge, technical support experience, team management skills |
| Work Environment | Strategic, managerial setting, often in larger organizations | Operational, team-focused environment, often in help desk or support centers |
| Industry Usage | Common in IT service management, large enterprises | Common in IT support teams, smaller organizations |
The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.
What does a service desk manager do?
A service desk manager oversees the support team responsible for resolving IT issues and providing technical assistance to users. They coordinate workflows, ensure service quality, manage incident escalation, and often use IT service management tools like ITIL frameworks. Strong communication, leadership skills, and technical knowledge are essential for this role.
What does a service operations manager do?
A Service Desk Operations Manager oversees the daily functions of the service desk team, ensuring efficient incident resolution, customer satisfaction, and adherence to service level agreements. They coordinate staff, implement processes, and utilize tools like ticketing systems to maintain service quality and improve operational performance.
What makes a good service desk manager?
A good service desk manager possesses strong leadership, communication, and problem-solving skills to oversee support teams effectively. They should have a solid understanding of IT service management frameworks like ITIL, be able to handle escalations efficiently, and prioritize customer satisfaction while managing resources and performance metrics.
Is operations manager a high position?
An operations manager is typically considered a mid- to senior-level management role responsible for overseeing daily business activities, implementing policies, and improving efficiency. The position's seniority can vary depending on the organization, but it generally holds significant responsibility within a company's hierarchy.
What are popular job titles related to Service Desk Operations Manager jobs in Wisconsin? For Service Desk Operations Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Service Desk Operations Manager jobs in Wisconsin look for? The top searched job categories for Service Desk Operations Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Service Desk Operations Manager jobs? Cities in Wisconsin with the most Service Desk Operations Manager job openings:
$13.75 - $17/hr
Part-time
Dental, Vision, Retirement
Posted 8 days ago
Festival Foods rating
6.4
Based on 275 frontline employees who took The Breakroom Quiz
40th of 121 rated grocery stores
Job description
Company OverviewABOUT FESTIVAL FOODS: We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!. Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays. Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility. Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs. Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety. Save for Your Future: Offering a 401(k), we're proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people. Employment Type: PART_TIME
At Festival, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests - even in our extensive associate benefits and programs.
Job SummaryJoin our Festival Foods team as a Guest Services Clerk!
Job Title: Guest Service Desk Clerk
Reports to: Guest Services Manager
External Job DescriptionWhat You'll Do:
As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include:
- Provide Outstanding Service: Take ownership of guest interactions by responding promptly to inquiries, offering product and service information, and resolving complaints in a friendly, professional manner-whether in-person, by phone, or electronically.
- Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media at the Service Counter, and manage tasks like cashier tills distribution and additional services such as DMV, Lottery, and ticket sales.
- Support Guest Needs: Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and actions. Direct unresolved issues to appropriate resources.
- Quality Standards: Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
- Money Handling: Distributes cashier tills and partners with cashiers throughout the day to ensure associate and guest needs are being met. Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers.
- Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
- Collaborate with the Team: Perform other duties as assigned.
What We're Looking For:
To succeed as a Festival Foods Guest Services Clerk, you should have:
- Availability: Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days.
- Customer Focus: A genuine interest in helping and engaging with guests, with strong interpersonal and guest service skills.
- Attention to Detail: The ability to process information accurately through the register system, and a good sense of prioritizing multiple tasks.
- Communication Skills: Ability to communicate effectively with both guests and associates.
- Technical Skills: Operate all necessary equipment and excel in an environment with a wide range of goods and services.
- Teamwork: Strong communication and collaboration skills, with an interest in supporting your team's success.
Physical Demands and Work Environment:
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment
- Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
- Ability to work varied hours/days, including nights, weekends, and holidays, as needed
Work Schedule:
The Guest Services Clerk is a position with part-time or full-time opportunities. The schedule may include mornings, afternoons, evenings, weekends, and holidays, based on your availability.
This role is a fantastic opportunity to interact with guests, create memorable experiences, and contribute to a friendly and welcoming environment at Festival Foods.
Benefits OverviewWHY YOU'LL LOVE IT HERE:What Festival Foods employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Festival Foods
Sourced by ZipRecruiter
Festival Foods serves guests in 40 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.
Industry
Retail
Company size
5,001 - 10,000 Employees
Headquarters location
De Pere, WI, US
Year founded
1946