ZipRecruiter

Log In

1

Problem Manager Jobs in Wisconsin (NOW HIRING)

Intelliswift Software

Major Incident Engineer

Madison, WI · On-site

$60/hr

The Problem Management Engineer is responsible for leading and maturing the Problem Management function to prevent incident recurrence, reduce operational risk, and improve service resiliency. This ...

Warehouse Manager

Be Seen First

Parts and Service Manager

Waukesha, WI · On-site

$55K - $64K/yr

Inventory & Equipment Management * * Maintain accurate inventory of seasonal inventory, hardware ... Proactive problem-solver * Detail-oriented and process-driven * Strong communicator * Enjoys ...

Quartz

Manager, Technology Operations

Madison, WI

$116K - $146K/yr

Incident problem management * Vendor management * Strategic thinking and execution * Communication skills and stakeholder engagement Benefits: * Play a key role in driving operational excellence ...

Quartz

Manager, Technology Operations

Madison, WI · On-site

$116K - $146K/yr

Incident problem management * Vendor management * Strategic thinking and execution * Communication skills and stakeholder engagement Benefits: * Play a key role in driving operational excellence ...

Eaton

Infrastructure Supervisor

Waukesha, WI · On-site

$97K - $143K/yr

Process • Follow IT Service Management (ITSM): asset management, change management, incident management, request management, problem management, and project management processes to serve end users ...

Kwik Trip, Inc.

Desktop Support Engineer

La Crosse, WI · On-site

$30.13 - $45.20/hr

Lead problem management efforts including investigation, documentation, testing, and root cause analysis * Analyze trends related to desktop incidents, hardware failures, and software issues

CASH DEPOT LTD

IT Operations Manager

Green Bay, WI · On-site

Experience with incident management, problem management, and root cause analysis methodologies. * Strong vendor management and budget administration experience. * Excellent communication ...

Tier4 Group

Support Engineer

Milwaukee, WI · Hybrid

Participate in problem management activities and help drive continuous process improvements. * Maintain strong technical knowledge of supported applications and services. Required Qualifications

HR Manager

Regional Sales Coordinator

Milwaukee, WI · On-site

$65K - $75K/yr

... management, or customer service * Must have a mechanically inclined mindset, as our products can be tailored to what our customers' needs. (Training provided) * Strong problem-solving skills. As we ...

KOHLER

Sr Systems Analyst, Hospitality

Kohler, WI · On-site

The position focuses on service delivery, incident and problem management, team supervision, operational excellence, and continuous service improvement in alignment with guest experience and business ...

Kohler Co.

Sr Systems Analyst, Hospitality

Kohler, WI · On-site

The position focuses on service delivery, incident and problem management, team supervision, operational excellence, and continuous service improvement in alignment with guest experience and business ...

Kohler Co.

Sr Systems Analyst, Hospitality

Kohler, WI · On-site

The position focuses on service delivery, incident and problem management, team supervision, operational excellence, and continuous service improvement in alignment with guest experience and business ...

next page

Showing results 1-20

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Wisconsin

Problem Manager information

See Wisconsin salary details

$28.3K

$62K

$116.6K

How much do problem manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for problem manager in Wisconsin is $61,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,800.00 and $84,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.
What are popular job titles related to Problem Manager jobs in Wisconsin? For Problem Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Problem Manager jobs in Wisconsin look for? The top searched job categories for Problem Manager jobs in Wisconsin are:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Wisconsin as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $61,999 per year, or $29.8 per hour.

Major Incident Engineer

Intelliswift Software

Madison, WI • On-site

$60/hr

Full-time

Re-posted 27 days ago

Job description

Job ID: 26-01197
Pay rate range - $60/hr. to $65/hr. Job Description
The Problem Management Engineer is responsible for leading and maturing the Problem Management function to prevent incident recurrence, reduce operational risk, and improve service resiliency.
This role owns the quality and effectiveness of root cause analysis, ensures permanent fixes are validated, and drives continuous improvement across IT services in alignment with ITIL best practices.
This position requires a strong technical background to credibly engage engineering teams, challenge root cause conclusions, and ensure solutions are durable, evidence based, and measurable.
Problem Management Leadership
Lead and oversee the end to end Problem Management lifecycle, including detection, logging, classification, investigation, resolution, validation, and closure
Ensure problems are closed only when defined closure criteria are met, including validated resolution, preventive controls, and monitoring improvements
Prevent premature or superficial closure of problems by enforcing quality and evidence standards
Root Cause Analysis & Technical Oversight
Lead and validate structured Root Cause Analysis (RCA) using methodologies such as 5 Whys, Fishbone, and fault tree analysis
Challenge assumptions and ensure true root causes are identified for major incidents and recurring issues
Review and validate the technical feasibility and effectiveness of permanent fixes
Cross Functional Collaboration
Partner closely with Incident Management, Change Management, Resiliency/Reliability Engineering, and Service Owners
Coordinate permanent fixes through formal change processes
Work with vendors and external partners to track dependencies and ensure accountability
Governance, Metrics & Reporting
Establish and enforce Problem Management governance and quality standards
Track and report on key metrics, including overdue problems, SLA compliance, recurrence trends, and systemic risks
Provide clear, actionable updates and insights to senior leadership and executive forums
Knowledge & Continuous Improvement
Maintain and improve the Known Error Database (KEDB) and Problem related Knowledge Articles
Identify opportunities for proactive problem management, automation, and improved monitoring and alerting
Continuously refine Problem Management processes, tools, and standards to increase effectiveness and efficiency
Required Qualifications
Strong understanding of ITIL Problem Management processes and best practices
Proven experience leading or performing Root Cause Analysis in complex technical environments
Technical background (infrastructure, applications, cloud, or enterprise platforms) sufficient to engage and challenge engineering teams
Hands on experience with ServiceNow or comparable enterprise ITSM platforms
Strong communication and stakeholder management skills, including executive level communication
Ability to analyze trends, identify systemic risk, and drive proactive improvements
Preferred Qualifications
ITIL Foundation certification or higher
Experience in large scale enterprise environments
Experience supporting Major Incident or executive outage review forums
Familiarity with automation, observability, and proactive problem management techniques
Experience working with vendors and external service providers
Intelliswift logo

About Intelliswift

Sourced by ZipRecruiter

Intelliswift is consumed with the love for the new. Once a leading staffing company, Intelliswift now possesses the expertise to build data-rich modern platforms, and to create sophisticated systems for data management and analytics for thinking and connected enterprises. We are a global leader in delivering Digital Product Engineering, Data Management & Analytics, Cloud, Digital Enterprise and MSP/VMS staffing solutions. Led by a team of highly passionate and techno-centric innovators, we consciously embed the spirit of loving and embracing everything new in what we do. We ardently believe that companies that Love the New are at an advantage of being ahead of the curve in this age of digital.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Newark, CA, US

Year founded

2001

View All Intelliswift Jobs

Apply