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Problem Manager Jobs in Wisconsin (NOW HIRING)

defi AUTO LLC

ITSM Specialist

Madison, WI · On-site

$60K - $80K/yr

... problem management. This role ensures seamless production deployments by guiding releases through build, test, and deployment phases, while proactively identifying and mitigating release risks. In ...

KCO Resource Management

Warehouse Manager

Milwaukee, WI · On-site

Warehouse Manager We're working with a major food manufacturer that's seeking a Warehouse Manager ... Strong leadership, communication, organizational, and problem-solving skills. * Experience with WMS ...

Lakeside Recruiting Solutions

Tooling Manager

Sheboygan, WI · On-site

$120K - $130K/yr (+ commission)

Tooling Manager The Tooling Manager is responsible to oversee the tool engineering department's day ... Formal problem solving: Lead tooling engineers to identify and propose solutions to manufacturing ...

Project Management Institute

WI · On-site

$90 - $130/hr

Strong organization, attention to detail, communication, problem-solving, and decision‑making skills. Ability to manage multiple priorities, changing deadlines, customer needs, and unforeseen ...

New

MDAEdge

Network and Infrastructure Engineer

Racine, WI · On-site

... problem management with strong troubleshooting and root cause analysis skills. • Deliver exceptional customer service and work efficiently under pressure in critical plant floor situations. • ...

MDAEdge

Network and Infrastructure Engineer

Kenosha, WI · On-site

... problem management with strong troubleshooting and root cause analysis skills. • Deliver exceptional customer service and work efficiently under pressure in critical plant floor situations. • ...

MDAEdge

Network and Infrastructure Engineer

Madison, WI · On-site

... problem management with strong troubleshooting and root cause analysis skills. • Deliver exceptional customer service and work efficiently under pressure in critical plant floor situations. • ...

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Showing results 21-40

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Wisconsin

Problem Manager information

See Wisconsin salary details

$28.3K

$62K

$116.6K

How much do problem manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for problem manager in Wisconsin is $61,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,800.00 and $84,800.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What are popular job titles related to Problem Manager jobs in Wisconsin?

For Problem Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Problem Manager jobs in Wisconsin look for?

The top searched job categories for Problem Manager jobs in Wisconsin are:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Wisconsin as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $61,999 per year, or $29.8 per hour.

ITSM Specialist

defi AUTO LLC

Madison, WI • On-site

$60K - $80K/yr

Full-time

Posted 13 days ago

Key responsibilities

  • Support and coordinate the software development lifecycle through change, release, incident, and problem management activities.

  • Oversee deployment of software releases to production and support release planning, communication, and post-deployment activities.

  • Monitor, triage, and resolve incidents, including troubleshooting failed batch jobs and supporting root cause analysis to ensure minimal impact on operations.

Job description

It’s an exciting time to join defi!! 

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company’s comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs. 


Job Overview: ITSM Specialist

The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions—namely change, release, incident, and problem management. This role ensures seamless production deployments by guiding releases through build, test, and deployment phases, while proactively identifying and mitigating release risks. 

In collaboration with internal teams and clients, the ITSM Specialist helps maintain a stable production environment. The role also supports IT Operations Management (ITOM) initiatives by enhancing monitoring capabilities, implementing automation, and streamlining operational workflows. 

Key responsibilities include: 

  • Review change records to ensure compliance with change management policies 
  • Support release planning and coordinate Go-Live activities 
  • Communicate release status and issues to stakeholders 
  • Oversee the deployment of software releases to production 
  • Support release calls and post status updates during deployment windows 
  • Facilitate release scorecards aimed at driving continuous improvement 
  • Maintain release metrics and audit documentation 
  • Monitor, triage, and resolve incidents, ensuring minimal impact on business operations and compliance with client service-level agreements (SLAs) 
  • Oversee batch job execution, ensuring timely and accurate processing 
  • Troubleshoot and resolve failed batch jobs in collaboration with internal teams 
  • Deliver timely and accurate updates to clients and executive stakeholders during incidents or high-impact events 
  • Support root cause analysis (RCA) and implement corrective actions to prevent recurrence 
  • Maintain detailed incident documentation, reporting, and escalation procedures 
  • Participate in an on-call rotation to provide after-hours support for critical systems 
  • Strong problem solving skills and ability to troubleshoot and support software and hardware 



Qualifications & Skills:

Required:

  • Strong knowledge of ITSM frameworks such as ITIL 
  • Strong communication, problem-solving, and organizational skills 
  • Familiarity with SDLC, Agile, and DevOps methodologies 
  • Familiarity with enterprise release frameworks and change control 
  • Experience with release automation tools and cross-functional coordination 
  • Ability to analyze logs and troubleshoot technical issues under pressure 
  • Ability to manage competing priorities in a fast-paced environment while maintaining a high level of service quality 
  • Familiarity with Active Directory and Microsoft Administration 
  • Willingness to participate in an on-call rotation for after-hours support 


Preferred:

  • Bachelor’s degree in information technology, Computer Science, or a related field 
  • Experience in process automation and system monitoring tools 
  • Familiarity with ServiceNow 
  • Familiarity with cloud-based IT operations and monitoring solutions (i.e. Elastic, Datadog, Power BI etc.) 


Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.