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Client Experience Jobs in Wisconsin (NOW HIRING)

Drake and Associates

Client Experience Specialist

Waukesha, WI · On-site

$17.75 - $22.25/hr

The Client Experience Specialist is responsible for creating a warm, professional, and welcoming first impression by greeting clients, assisting with their arrival, and ensuring they are comfortably ...

Drake & Associates

Client Experience Specialist

Waukesha, WI · On-site

$17.75 - $22.25/hr

About This Opportunity The Client Experience Specialist will be responsible for a variety of operational, administrative, and client service functions that support the overall success and continued ...

WizeHire, Inc

Client Experience Associate

De Pere, WI · On-site

$55K - $70K/yr

Client Experience Associate Renier Hotopp Law Offices, LLC On-site | Monday-Friday, 8:30 AM - 5:00 PM CST Full-Time | Compensation: Based on Experience Build and Lead Client Experience in a Growing ...

Expert Institute

Client Experience Specialist

Milwaukee, WI · On-site

$17.50 - $22/hr

Client Experience Specialist Expert Institute is #1 technology platform connecting litigation attorneys with expert witnesses. We are pioneers and disruptors in the legal space. Simply put, we pair ...

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All JobsClient Experience JobsClient Experience Jobs in Wisconsin

Client Experience information

See Wisconsin salary details

$60.1K

$70.7K

$79.2K

How much do client experience jobs pay per year?

As of Sep 10, 2026, the average yearly pay for client experience in Wisconsin is $70,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,600.00 and $75,700.00 per year, depending on experience, location, and employer.

What is client experience?

Client Experience refers to the overall perception and satisfaction a client has when interacting with a company or service provider. It encompasses every touchpoint, from initial contact to ongoing support, and aims to ensure that clients feel valued, understood, and well-served. Professionals in Client Experience roles work to improve communication, resolve issues efficiently, and create a positive relationship that encourages loyalty and repeat business.

How does a client experience professional typically collaborate with other departments to improve customer satisfaction?

Client Experience professionals work closely with teams such as sales, product development, and customer support to identify and address client concerns. They often act as a liaison, gathering feedback from clients and sharing insights with internal teams to improve service offerings and processes. Regular meetings and cross-functional projects are common, ensuring that the client’s perspective is integrated into decision-making. This collaborative approach helps to create a seamless and positive client journey from initial contact through post-service support.

What are the key skills and qualifications needed to thrive as a client experience professional, and why are they important?

To thrive as a Client Experience professional, you need strong interpersonal communication, problem-solving abilities, and a background in customer service, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) software and feedback analytics tools is typically required. Exceptional empathy, patience, and active listening help you build rapport and understand client needs. These skills ensure positive client interactions, driving satisfaction, loyalty, and business growth.

What is the difference between Client Experience vs Customer Service Representative?

AspectClient ExperienceCustomer Service Representative
Primary FocusBuilding long-term relationships and enhancing overall client satisfactionHandling individual customer inquiries and resolving issues
Work EnvironmentStrategic, often involving cross-department collaborationOperational, primarily in call centers or retail settings
Required SkillsCommunication, relationship management, strategic thinkingCommunication, problem-solving, product knowledge
Common UsageIn industries like finance, tech, and consultingIn retail, telecom, and hospitality sectors

While both roles focus on customer interactions, Client Experience emphasizes strategic relationship building and long-term satisfaction, whereas Customer Service Representatives handle immediate inquiries and issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What is an example of a client experience job?

A client experience job involves managing and improving interactions between a company and its clients to ensure satisfaction and loyalty. Roles such as Client Experience Manager or Customer Success Specialist focus on communication skills, problem-solving, and using tools like CRM software to enhance the client journey.

What are the most commonly searched types of Client Experience jobs in Wisconsin?

The most popular types of Client Experience jobs in Wisconsin are:

What cities in Wisconsin are hiring for Client Experience jobs?

Cities in Wisconsin with the most Client Experience job openings:

Client Experience jobs near you
Infographic showing various Client Experience job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,654 per year, or $34 per hour.

Client Experience Lead (Remote)

Superior, WI • Remote

PeopleWise Consulting MN
See more jobs at PeopleWise Consulting MNexternal

Full-time

Re-posted 17 days ago

Key responsibilities

  • Own the client relationship lifecycle from onboarding through renewal and expansion, ensuring a positive client experience.

  • Serve as a strategic technology advisor by surfacing risks, opportunities, and roadmaps, and translating technical findings into business impact language.

  • Develop automated security assessments, maintain accurate account documentation, and identify cross-sell and upsell opportunities based on client risk and needs.

Job description

DSC Communications is adding a Client Experience Lead to own the client relationship lifecycle from onboarding through ongoing strategy, renewal, and growth. This role pairs the instincts of a strong account manager with the credibility of a security advisor, making it uniquely positioned to drive meaningful outcomes for clients while expanding DSC's footprint within each account.

This is not a traditional account manager role. This person brings security and technology depth to client conversations and reporting, owns standards-based frameworks like CIS Controls and FTC Safeguards, and serves as the strategic technology voice for clients who don't have one internally.  They own the Client Experience, ensuring that our platform delivers what clients need from an automated, AI first environment.

DSC Sentinel iQ is being purpose-built as an automation-first, AI-driven managed service platform targeting small organizations (1–40 users) in professional services, legal, accounting, and healthcare with FTC Safeguards Rule compliance as a core, bundled offering. 

The Client Experience team is responsible for account management, scoping and quoting, and the end-to-end client experience primarily driven through our unique platform. Everything the client sees within their digital portal and delivered via strategic conversations, from their technology posture, their quarterly business reviews, to their roadmap, flows through this role. The right person can translate a firewall rule into a board-level risk conversation, and they understand that the best time to position the next solution is right after the current one delivers results.

Roles & Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

Account Management & Client Experience

  • Own the primary client relationship for an assigned account portfolio via proactive communication, regular cadence, and clear accountability for outcomes
  • Serve as each client's strategic technology advisor, surfacing risks, opportunities, and roadmap priorities in plain language
  • Own the client experience end-to-end from onboarding through renewal and expansion; identifying friction points and closing them
  • Manage client-facing delivery through the DSC digital portal ensuring every client has an accurate, current view of their environment and relationship
  • Drive client satisfaction and retention metrics; manage escalation situations with composure and urgency

vCISO Advisory Function

  • Help develop structured and automated security assessments against CIS Controls (v7/v8) and FTC Safeguards Rule requirements; document findings and drive prioritized remediation
  • Translate technical risk findings into business impact language and present confidently to non-technical executives, owners, and boards
  •  Develop and maintain client-specific technology standards and security roadmaps aligned to their industry, size, and risk profile
  • Own the security narrative in business reviews driving posture trending, open risk items, and upcoming regulatory considerations
  • Advise on incident response readiness, policy gaps, and third-party risk exposure relevant to each client's environment

Reporting & Technology Reviews

  • Help develop automated business reviews, along with requirements for preparation and delivery to include environment health, ticket trends, project status, and strategic roadmap
  • Maintain accurate documentation for each account: asset inventory, technology standards baseline, and open action items
  • Leverage the client portal to surface real-time environment data and interact with clients to ensure they are never surprised by something DSC already knows
  • Identify trends across the portfolio and clients by examining common risks, shared upgrade cycles, and emerging threats to build playbooks and reporting to surface across the base

Scoping, Quoting & Revenue Growth

  • Own the scoping and quoting process for assigned accounts by collaborating with technical staff to build accurate, compelling proposals
  • Identify and act on cross-sell and upsell opportunities grounded in the client's posture and roadmap, not quota pressure
  • Drive adoption of DSC security, backup, and managed service offerings by connecting them to real client risk and business outcomes
  • Maintain pipeline visibility and forecast accuracy for assigned accounts

Process & Team Development

  • Build and formalize account management processes, business review templates, and client communication standards for the Client Experience team
  • Develop playbooks and automation requirements for common client scenarios like onboarding, renewal, escalation, and technology standards adoption
  • Collaborate with the Service Team Lead and technical staff to ensure client commitments are matched by delivery capacity
  • Surface client feedback, market signals, and competitive intelligence to inform DSC's service and product direction
Qualifications and Education Requirements

Required

  • 4+ years in an MSP, MSSP, or technology consulting environment with direct client-facing responsibility
  • Proven track record building or formalizing client management processes and documentation
  • Demonstrated account management experience in owning relationships, driving renewals, and growing accountsExperience delivering business reviews and/or risk mitigation discussions to non-technical decision-makers
  • Proven ability to scope and quote managed service, security, or project engagementsFamiliarity with CIS Controls (v7 or v8) and FTC Safeguards Rule requirements or equivalent to assist with gap assessment, prioritization, and client reporting
  • Understanding and experience with PSA platforms (HaloPSA, ConnectWise) and RMM tools (NinjaOne, Kaseya) and documentation tools (Hudu, IT Glue)Understanding of security stacks, like EDR, email filtering, DNS protection, backup/DR, and MFA to advise clients on coverage and gaps without deep engineering
  • Proficiency with M365 and Azure environments to provide licensing, posture guidance, and roadmap advisory (not deep engineering)

Strongly Preferred

  • Familiarity with NIST CSF (v1.1 or 2.0), HIPAA, or PCI DSS as they relate to SMB client advisory
  • HaloPSA hands-on experience in client portal configuration, workflow management, and reporting
  • Experience with AI workflow automation platforms (e.g., Rewst, n8n, Make, Power Automate) and using AI to reduce manual operational work
  • Experience with vulnerability management tooling (ConnectSecure, Cyrisma, or similar) used to drive client conversations